The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Order okay. Part of the delivery was missing and I had to contact the company! The missing part was sent to me afterwards! Basically everything is okay, but I would have expected at least a voucher for customer loyalty!
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Response from France Trampoline
Dear customer, thank you for your feedback. According to your order number, you ordered a cover on 26/10. This was shipped on 27/10 and according to the tracking number was delivered to you on 29/10. Unless I am mistaken, the product arrived on time. Our customer service is always available for any comments ([email protected]). Best regards, your Trampolin-Technik team
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Sophie T.
Rating: 1 out of 5
following a purchase from 28/09/2021
Hello, thank you for your feedback. After checking the emails and unless we made a mistake, we did not receive any photos. Please feel free to resend them to [email protected], with a WeTransfer link if they are too large. We will get back to you as soon as possible to find a solution. Best regards, the France Trampoline team
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Response from France Trampoline
The delivery was not done correctly by the delivery service provider. This required the resending of a tarpaulin that had been lost because the delivery service provider had dismantled the pallet.
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Laurence C.
Rating: 1 out of 5
following a purchase from 09/08/2021
The announced deadlines are not respected and assumed. We purchased a ninja course, 2 jump'up 360 trampolines, accessories, and spare parts about 8 months ago due to a violent weather episode. You refused to send us an invoice including the trampoline purchased in December 2020 and the accessories purchased a month later (they were not available at the time of the trampoline purchase), to facilitate a partial refund from the insurance. Moreover, the price of the trampoline has increased by 20% in 6 months and you did not want to make a commercial gesture. You will understand our dissatisfaction.
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Response from France Trampoline
Hello, thank you for your comment. After checking, the invoice was sent to you by email on 22/06. The email may have arrived in your spam, we apologize for these circumstances. Invoices are otherwise directly available in your customer area if needed. The prices of our trampolines have indeed increased due to the rise in raw material prices with the health crisis. We had to adapt and align our prices with those of the market. Best regards, the France Trampoline team.
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Coralie C.
Rating: 3 out of 5
following a purchase from 17/08/2021
Very nice and good product. Unfortunately, there is a small problem and after contacting the company by phone still no response.
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Response from France Trampoline
Hello, thank you for your feedback. You must have called us outside of our opening hours. We do our best to contact customers back as quickly as possible. Please feel free to call our customer service between 9 am and 12 pm or from 1:45 pm to 6 pm at 0556360462 or by email ([email protected]) if the problem persists. Best regards, the France Trampoline team.
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Bernard B.
Rating: 3 out of 5
following a purchase from 31/08/2021
I called to find out which net I should order but I was not fully informed which means I did not order the right model. The exchange was accepted but I had to cover the shipping costs.
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Response from France Trampoline
Hello, thank you for your comment. According to our system, your order was placed directly on our site. Therefore, returns and exchanges are at the customer's expense. We do our best to ensure that our product sheets are as complete as possible. Our customer service is available for any additional information before ordering. Best regards, the France Trampoline team
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Christophe M.
Rating: 3 out of 5
following a purchase from 15/06/2021
Delivery time much too long: about 2 months for a ladder.
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Response from France Trampoline
Hello, thank you for your comment. When you ordered on 15/06, the restocking date for the trampoline was 06/08, as indicated on the product sheet. The product was finally shipped on 01/09 due to an additional delay. We apologize for these circumstances and do our best to inform our customers of the most realistic restocking dates possible. Best regards, the France Trampoline team
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Veronika H.
Rating: 3 out of 5
following a purchase from 18/05/2021
The trampoline is great, but the assembly is hard work. Especially stretching the net took a lot of time and effort from two adults. The ladder was delivered weeks after the trampoline - which wouldn't be a problem. Unfortunately, it was not mentioned that the ladder cannot be installed afterwards! We now have to remove the entire net again and remount it, which no one wants.
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Response from France Trampoline
Dear customer, thank you for your feedback. We are glad that you like the trampoline! Our customer service ([email protected]) is always available to help with questions or assembly difficulties. Regarding the installation of the ladder, you do not need to remove the entire net, just at the point where you will install the ladder. Best regards, your Trampolin-Technik team
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Patrice L.
Rating: 3 out of 5
following a purchase from 05/07/2021
Long delivery and item slightly different from the previous one!
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Response from France Trampoline
Hello and thank you for your comment. When you placed your order on 05/07, the net was not in stock until 25/07, as indicated on the product sheet. We shipped the product on 07/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Your new net should last you as long as the old one. Best regards, the France Trampoline team.
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Francois J.
Rating: 1 out of 5
following a purchase from 21/04/2021
The product is very disappointing compared to the old one. Seems very fragile. There are already 3 broken hooks
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Response from France Trampoline
Hello, thank you for your comment. We apologize for this issue encountered. We will send you a dozen hooks under warranty as soon as possible. Our customer service ([email protected]) is at your disposal for any further questions. Best regards, the France Trampoline team.
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Willi V.
Rating: 1 out of 5
following a purchase from 05/08/2021
According to customer service, I did not provide any incorrect information when ordering a replacement jumping mat, yet the mat did not fit my trampoline. I had to return it and received the message that I would only be partially refunded. I cannot understand this, as the mat was not used and was returned in its original packaging. No photo of a possible defect was provided as proof, which I require from this provider! Can you initiate this? Thank you! The order number is ***
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Response from France Trampoline
Dear customer, thank you for your feedback. Our spare parts fit our trampolines and other brands if the specifications match. However, it sometimes happens that spare parts are not suitable for certain trampolines, as with your jumping mat. We apologize for this situation, but we do not have another jumping mat with these dimensions. Regarding the return, these are at the customer's expense according to our sales conditions. If you have further comments, please feel free to contact our customer service ([email protected]). Best regards, your Trampolin-Technik team
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Emmanuelle M.
Rating: 3 out of 5
following a purchase from 26/06/2021
Delivery time was very delayed and each time, we had to call to find out where the order was!! However, the person on the phone was always very pleasant and very available
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Response from France Trampoline
Hello and thank you for your comment. When you ordered on 26/06, the net was not in stock before 31/07, as indicated on the product sheet. We shipped the product on 05/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
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Eric N.
Rating: 3 out of 5
following a purchase from 19/07/2021
I had problems with the carrier who delivered in two parts and the package from the second delivery had been opened and resealed by the carrier.
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Response from France Trampoline
Hello, thank you for your comment. Your order was delivered in two packages, as it involved two spare parts. We apologize for the delivery issues encountered. Please feel free to contact our customer service ([email protected]) so we can relay this information to the carrier. Best regards, the France Trampoline team
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Monique S.
Rating: 3 out of 5
following a purchase from 20/05/2021
Very good communication with the sales service. I waited too long for the order. But I suppose that being out of stock, you couldn't do otherwise.
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Response from France Trampoline
Hello, thank you for your feedback! When you ordered in early May, the restocking date for the net was 30/06, as indicated on the product sheet. We sent you the net with a bit of delay in early August, we apologize for these circumstances. We thank you for your patience and trust! Best regards, the France Trampoline team
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Jacques M.
Rating: 1 out of 5
following a purchase from 28/07/2021
Based on your advice, the product does not match, I need to change the springs.
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Response from France Trampoline
Hello, thank you for your comment. Our advisors are trained and know our products to best inform our customers - we apologize if there was an error. Please feel free to contact our customer service ([email protected]) with the dimensions of your trampoline and photos so we can investigate this issue and find a solution. Best regards, the France Trampoline team
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Beatrix G.
Rating: 3 out of 5
following a purchase from 31/05/2021
No issues with France Trampoline, you communicated very well regarding the product shortage and then regarding the delivery announcement. I regret that the delivery person did not have my mobile number. I was able to track the package's journey but had no indication of the delivery date and time slot... if I hadn't been there, I would have been penalized and it wouldn't have been my fault.
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Response from France Trampoline
Hello, thank you for your feedback. Our system kept the information from your first order in 2017 and transmitted your landline number to the carrier instead of your mobile, hence the delivery information issue. We apologize for these circumstances and will improve this. We are delighted that you finally received your net! Best regards, the France Trampoline team
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Sylvaine D.
Rating: 3 out of 5
following a purchase from 20/07/2021
The delivery was too long compared to the announced time
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Response from France Trampoline
Hello, thank you for your feedback. When you ordered on 20/07, the net was not in stock before 30/07, as indicated on the product sheet. We sent you the product on 04/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
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Christophe R.
Rating: 1 out of 5
following a purchase from 18/05/2021
Order placed in April announced for delivery at the end of May and postponed to August without warning. Disappointed by the lack of professionalism regarding the delivery
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Response from France Trampoline
Hello, thank you for your comment. When you ordered in mid-May, the net was not in stock before 30/06, as indicated on the product sheet. In mid-June, we informed you by email that the restocking delay would unfortunately be a bit longer than expected. Upon receipt in our warehouses, we sent it to you without delay on 04/08. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.
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Bertrand M.
Rating: 1 out of 5
following a purchase from 04/06/2021
Order received one month late, incomplete, got lost in delivery, delivered to another department, we had to arrange with the person who received it on our behalf to retrieve the material.
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Response from France Trampoline
Hello, thank you for your feedback. We indeed had some transport issues with your package and have followed the process by email and phone exchanges as best we can. We apologize for these circumstances and have informed the carrier. Our customer service remains at your disposal for any further questions or comments ([email protected]). Best regards, the France Trampoline team
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Janis P.
Rating: 3 out of 5
following a purchase from 04/05/2021
Everything is fine except the instruction manual for assembling the trampoline. Not at all educational!
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Response from France Trampoline
Hello, thank you for your review. We apologize for these circumstances and hope you managed to assemble your trampoline without too much difficulty. We try to provide regular updates to our manuals to make it easier for our customers to assemble the products. Please feel free to contact our customer service ([email protected]) to give specific feedback and help us improve. Best regards, the France Trampoline team
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Dorothee B.
Rating: 3 out of 5
following a purchase from 18/05/2021
I am delighted with the person who informed me by phone before I placed my order. I am thrilled with the quality of the material received. I bought my trampoline 9 years ago and I am more than satisfied as well and I frequently recommend you. However, I am very unhappy with the delivery time. My order was supposed to be delivered in June, then on July 15, I received my package in mid-August. My children will have enjoyed the trampoline for 2 weeks out of 9 weeks of summer vacation.
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Response from France Trampoline
Hello, thank you for your positive feedback on our products. We are glad that you like the trampoline! When you ordered in May, the net was not in stock before 30/06, as indicated on the product sheet. Indeed, we had a restocking delay and shipped the product at the end of July. We apologize for the wait time and do our best to inform our customers. Best regards, the France Trampoline team
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Stéfanie S.
Rating: 3 out of 5
following a purchase from 01/04/2021
Very long delivery time.
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Response from France Trampoline
Hello, thank you for your feedback. When you ordered at the end of April, your products were not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We apologize for the wait time and hope that the slackline we offered you as compensation pleases your children. We do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team
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Guillaume H.
Rating: 3 out of 5
following a purchase from 19/07/2021
Good for the product and delivery... however, it is not quite suitable for my trampoline... regarding the lower attachments of the net frame. To see over time with a DIY done... Moreover, I find the exit of the trampoline through the net dangerous... children can trip at the foot and are forced to hold on at the net closure level with their hands to pass the exit... to see also over time
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Response from France Trampoline
Hello and thank you for your comment. Unless we are mistaken, your trampoline is not of our brand. Our spare parts can also fit other brands but are not always compatible. Regarding the net entrance, we previously had an L-shaped opening but the new trampoline standard requires us to offer only a vertical opening. Best regards, the France Trampoline team.
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Anne-sylvie M.
Rating: 3 out of 5
following a purchase from 22/05/2021
Very long to arrive.
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Response from France Trampoline
Hello, thank you for your feedback. At the time of your order, the items were not available before 30/06, as indicated on the product sheet. We sent you the products without delay as soon as they returned to stock, which was 10 days before the initially planned restock date. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.
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Severine O.
Rating: 3 out of 5
following a purchase from 25/05/2021
Delivery expected in a few days... but in the end the product was awaited for several weeks although in stock...
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Response from France Trampoline
Hello, thank you for your feedback. On the same day of your order on 25/05, we contacted you by email to ask you to verify the compatibility of the safety net, as it was not the same as your previous trampoline order. We never received a response from you regarding this email, just a few months later an email asking where the delivery was. We apologize for the slightly late shipment in early July. We do our best to inform our customers and help them choose the right product suited to their needs. Best regards, the France Trampoline team.
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Marion M.
Rating: 3 out of 5
following a purchase from 11/07/2021
Problem with the trampoline, not resolved despite several emails to customer service. Too bad for the price of the product!
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Manuel P.
Rating: 3 out of 5
following a purchase from 05/07/2021
Fast delivery. Assembly not detailed enough. Quality product except for the plastics with elastics that hold the spring protection. They broke on the first jump. Let's see if they will send me others at no cost...
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for these circumstances. Please feel free to contact our customer service ([email protected]) with photos of the defective parts. We will get back to you as soon as possible to apply the warranty. Best regards, the France Trampoline team
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Gwen B.
Rating: 1 out of 5
following a purchase from 15/04/2021
The net received does not correspond to the old one which was only 2 years old: zipper instead of a double Velcro closure with 3 hooks much more practical with a larger and safer opening; moreover, our trampoline is black and red and the closure of the new net is green and white which detracts from the aesthetics of the whole while this was a criterion in the choice of our trampoline of which we are otherwise very satisfied. As for the delivery time (three months), it is not attributable to France Trampoline but it has accentuated our disappointment.
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Response from France Trampoline
Hello, thank you for your comment. We have indeed changed the design of our nets and opted for a zipper for reasons of practicality and quality. Unfortunately, we no longer produce the old opening. Regarding the delivery time of the package, we always have a lot of requests before the start of the season and there may be a bit of delay in restocking. We apologize for these circumstances and do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team
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Audrey F.
Rating: 3 out of 5
following a purchase from 17/04/2021
Waiting time much too long, item ordered in April, received in July. Too bad.
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Response from France Trampoline
Hello, thank you for your feedback. At the time of your order, the net was not in stock before 30/06, as indicated on the product sheet. In mid-June, we informed you by email that the restocking time would unfortunately be a bit longer than expected. Upon receipt in our warehouses, we sent it to you without delay on 07/07. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.
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Thorsten U.
Rating: 1 out of 5
following a purchase from 03/07/2021
There is no return label for exchanges. The shipping costs were only refunded upon request.
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Response from France Trampoline
Dear customer, thank you for your comment. We are sorry to hear that we could not meet your expectations. Our customer service is always available for any comments ([email protected]) and does its best to improve your experience with Trampolin Technik. Best regards, Your Trampolin-Technik Team
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Géraldine G.
Rating: 3 out of 5
following a purchase from 31/05/2021
Professional refund service. Ineffective expert customer service to help a customer looking for a product
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Response from France Trampoline
Hello and thank you for your feedback. Since your trampoline is not of our brand, we specified during our email exchanges that it is possible that our spare parts may not be compatible with your trampoline. Unfortunately, we do not have a suitable net for your brand - we therefore offered you a return at our expense and a refund. Best regards, the France Trampoline team
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Aymar D.
Rating: 3 out of 5
following a purchase from 28/06/2021
The product is in line with what we expected. The delivery service was very disappointing.
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Astrid H.
Rating: 3 out of 5
following a purchase from 22/04/2021
A customer service that answers questions well but a delivery time that is really too long
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Response from France Trampoline
Hello and thank you for your feedback. When you placed your order, the net was not in stock before 30/06, as indicated on the product sheet. Upon receipt in our warehouses, we sent it to you without delay on 25/06. We apologize for the waiting time for restocking and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
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Vincent M.
Rating: 1 out of 5
following a purchase from 20/06/2021
Very very disappointed with the green protection pad Ø 366 which tore on one side at the very first use!! The pad delivered with the trampoline was of much better quality. A commercial gesture would be greatly appreciated
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry to read this and we apologize for these circumstances. Please know that we test our products and regularly update our ranges to offer optimal quality. Our customer service will get back to you to offer you a commercial gesture of 20% on this product. Best regards, the France Trampoline team.
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Stephan M.
Rating: 3 out of 5
following a purchase from 16/05/2021
One of the parts was bent, but since the delivery was delayed, we didn't want to wait yet
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Response from France Trampoline
Hello, thank you for your comment. We apologize for these circumstances. Please feel free to contact our customer service with photos of the defective product ([email protected]). We will do our best to remedy it as soon as possible. Best regards, the France Trampoline team
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Cynthia T.
Rating: 3 out of 5
following a purchase from 13/06/2021
Not too happy... A fairly large order to please our children and the packages arrived open with missing items
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Response from France Trampoline
Hello and thank you for your feedback. We apologize for these circumstances. After our exchanges with you by email regarding the situation upon receipt of the packages, we found that no part was missing and was not resent to you. If this is an error, we are always at your disposal ([email protected]) to remedy it and find a solution. Best regards, the France Trampoline team
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Fabrice M.
Rating: 3 out of 5
following a purchase from 29/04/2021
It's a shame not to have been warned at the time of payment that the delay was so long.
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Response from France Trampoline
Hello, thank you for your feedback. We do our best to ensure our customers receive their orders as quickly as possible. However, we are dependent on the carriers and there are sometimes delivery delays that we have no influence over. We apologize for these circumstances and are in contact with our carriers to improve our services. Best regards, the France Trampoline team
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Stéphane R.
Rating: 3 out of 5
following a purchase from 20/06/2021
Products (description not detailed enough) quite regularly out of stock which leads to quite long delivery times!!!!!
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Response from France Trampoline
Hello, thank you for your feedback. Please feel free to contact our sales advisors ([email protected]) for more information about the products. We will be happy to assist you. Restocking dates are indicated on our site according to real-time available information. We apologize for any potential supply delays, we do our best to deliver our customers as quickly as possible. Best regards, the France Trampoline team
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Sophie A.
Rating: 3 out of 5
following a purchase from 27/03/2021
Big delivery delay, however the reception of your services was very good, the person was very pleasant. The compensation was very appreciated by my son.
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Response from France Trampoline
Hello and thank you for your feedback. We apologize for the delivery delay of your order. We are currently facing difficulties in restocking our products. Despite all our efforts to speed up restocking, we remain dependent on the carriers. We are doing our best to ensure our customers receive their products as soon as possible. We are glad that the gift pleased your son and wish you a good season on your trampoline! Best regards, The France trampoline team.
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Frédéric N.
Rating: 3 out of 5
following a purchase from 20/04/2021
Very long delivery time, but items received for warranty repair
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Response from France Trampoline
Hello and thank you for your comment. We apologize for the delivery delay of your order. We are currently facing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment, are not fulfilling their promises. We apologize for these circumstances and are doing our best to ensure our customers receive their products as soon as possible. Best regards, The France trampoline team.
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Ophélie M.
Rating: 3 out of 5
following a purchase from 30/05/2021
Well conforms to the announcement. Careful delivery
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