The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Order placed in October, shipped at the end of January. The tracking indicates 'returned to sender' without arriving at the parcel relay at the beginning of February. I called customer service at the beginning of February for an explanation... Beginning of March still nothing.... incomprehensible.
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Response from France Trampoline
Hello, thank you for your feedback. We are sorry to read this. Unfortunately, your package was lost by the carrier. The product is no longer in stock at this time, we offer to cancel your order and refund you in full. Please feel free to contact our customer service. Once again, we are sorry for the inconvenience. Best regards, the France Trampoline team.
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Alain P.
Rating: 3 out of 5
following a purchase from 29/06/2020
Very significant delay, several months, in the delivery of the product which cannot probably be entirely attributed to the health crisis. Moreover, the delivery was made in 2 parts with an interval of more than 6 months between the two receptions. Otherwise, the product is of very good quality.
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Response from France Trampoline
Hello and thank you for your comment, We understand your dissatisfaction and are sorry for the delay in delivering your order. Unfortunately, we are facing supply issues, which are indeed due to the global pandemic. Despite all our efforts to accelerate restocking, we remain dependent on the carriers. Indeed, you received your order in 2 deliveries: we made a first shipment with the trampoline and its essential accessories in a first delivery so that you could enjoy it. Then, we sent you the cover at our expense as soon as it returned to stock. Furthermore, we are very happy that your Octopulse 390 satisfies you! Best regards, The France Trampoline team.
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Francis P.
Rating: 1 out of 5
following a purchase from 30/06/2020
Seven months between the order and delivery, I think you hold the world record for professional amateurism.
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Response from France Trampoline
Hello and thank you for your feedback. We understand your dissatisfaction and are truly sorry for the delay in delivering your order. We are currently facing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment are not fulfilling their promises. We have done our best to keep you informed of the delivery delays by email and we sent your order in several shipments, at our expense, as soon as the items were available. Best regards, The France trampoline team.
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Veronique B.
Rating: 3 out of 5
following a purchase from 20/11/2020
Quality product...super only complaint is the very long delivery time. I had to call because the product was supposed to be delivered, email in support, but nothing. I had to call the carrier who had subcontracted to another... it took time... the delivery person was very nice 5 stars but their company is too slow...
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Response from France Trampoline
Hello and thank you for your feedback. We apologize for the delivery delay of your order. We are currently experiencing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment, are not fulfilling their promises. Regarding the delivery, we are passing on the information to the carrier for improvement. Best regards, the France trampoline team.
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Marc H.
Rating: 3 out of 5
following a purchase from 01/12/2020
Good product but delivery wait time too long.
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Response from France Trampoline
Hello and thank you for your feedback. We apologize for the delivery delay of your order, which was indicated on the product sheet at the time of your purchase. Initial delivery was scheduled for early January, which was postponed by 15 days. We kept you informed of the delay. We are currently experiencing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment are not fulfilling their delivery promise. Once again, we apologize. Best regards, the France Trampoline team.
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Thierry G.
Rating: 1 out of 5
following a purchase from 08/12/2020
Order took too long due to product shortage, no one keeps you informed of the delivery time. Low quality product torn during installation at almost *** euros, not great.
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Response from France Trampoline
Hello and thank you for your feedback. We apologize for the delivery delay of your order. We informed you of the delivery delay by email at the beginning of January. We are currently experiencing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment are not fulfilling their delivery promise. Regarding the tear in the cover, we invite you to send us photos of your damaged product by email to: [email protected]. Best regards, the France Trampoline team.
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Eleana F.
Rating: 3 out of 5
following a purchase from 17/12/2020
impeccable service
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Linda T.
Rating: 3 out of 5
following a purchase from 04/12/2020
Missing steel cable and nut of the right size. Missing rope for the plastic seat to be able to reattach it to the cable.
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Response from France Trampoline
Hello, Thank you for your comment. I invite you to send us photos of the items received in your box at the address: [email protected], we can then find a solution. Have a nice day, the France Trampoline team.
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Antoine D.
Rating: 1 out of 5
following a purchase from 01/12/2020
I ordered a zip line at the beginning of December. Kindly and out of respect for the couriers, I chose the delivery option at Mondial Relay... at the end of December, after 5/7 calls and 3 or 4 trips and 10 texts received announcing a delivery, I finally received the package at the end of December... And now, I am being treated like a thief because you tell me that I received a second one via a carrier whose delivery note mentions a signature that in no way resembles my handwriting... What can I think of this delivery or your company... honestly nothing, just certain, it is that I should never go through Mondial Relay again... Best regards.
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Response from France Trampoline
Hello and thank you for your feedback. We do not doubt your good faith, but as requested in our last email exchanges, you need to send us back the certificate of non-receipt as well as a copy of your ID to contest the delivery. I believe we did everything we could for you to have your package under the Christmas tree. Seeing that your Mondial Relay delivery would surely not arrive on time, we resent the product via Chrono 13 at our expense. Please believe that what we seek above all is the satisfaction of our customers and we are sorry for the situation. The France Trampoline team.
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Nael V.
Rating: 3 out of 5
following a purchase from 25/10/2020
the package was in very bad condition.
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry to read this. We do our best to take care of our shipments and hope that the products in your order have not suffered any damage. If that is the case, please do not hesitate to contact our customer service by phone or at [email protected]. Best regards, the France Trampoline team.
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Madeleine L.
Rating: 1 out of 5
following a purchase from 13/09/2020
Ordered by paying 39 euros for express delivery that arrives drop by drop!!!! The material is of quality but the quality of service remains totally to be reviewed. I would not recommend
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Response from France Trampoline
Hello, thank you for highlighting the quality of our material. Indeed, some accessories from our packs have been missing due to current supply difficulties. Rather than delaying the entire delivery, we preferred to send the trampoline and the available accessories as soon as possible and to send the missing accessory later at our expense. We are sorry to read that this solution may not have been the most practical for you. We are currently working to improve this process and to inform our customers more clearly about delivery adjustments. Thank you for your trust, the entire France Trampoline team.
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Aurelie B.
Rating: 3 out of 5
following a purchase from 18/10/2020
We have a somewhat mixed opinion of our order, after ordering a premium trampoline net with a velcro wallet closure, we received the net identical to the standard model. After an email to address this order issue, we were told that we indeed received the ordered model and that the velcro model is no longer marketed. Nothing indicates on the product that it is indeed premium and therefore thicker and more resistant than the standard. In any case, the net received is thinner than the original. Best regards ***
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Response from France Trampoline
Hello and thank you for your feedback. To comply with current standards and offer the best quality and safety materials, it is true that we regularly evolve our products. The change in mesh may give the impression of a thinner net, but after verification, I confirm that it is indeed the premium trampoline net that we are currently marketing that you received. If you would like more information about this product, please do not hesitate to contact us. I hope this net will give you complete satisfaction in use, do not hesitate to modify your rating in this sense if that is the case. Best regards, the France Trampoline team.
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Bertrand L.
Rating: 1 out of 5
following a purchase from 05/10/2020
Wait due to covid... no problem. The follow-up, a wait of about 2 months to receive my order in several shipments. A real mess between France Trampoline and its transport provider. The provider who comes without warning every time. The carrier who comes to pick up an order that never arrived and for an imaginary return... honestly a sketch and I never complain!
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Response from France Trampoline
Hello and thank you for your feedback. Despite these difficulties in scheduling an appointment, you automatically receive a tracking number by email and on your customer account to facilitate the tracking of your order. We are however sorry for the inconvenience caused and we apologize. We hope that your order will give you complete satisfaction. The France Trampoline team.
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William S.
Rating: 3 out of 5
following a purchase from 18/05/2020
Order received in two parts with a lot of delay. Almost 2 months late for only part of the order and a good month later for the rest! An incorrect phone advice on the possibility of the tent fabric with the ordered model led to the cancellation of the tent fabric order.
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Response from France Trampoline
Hello and thank you for your feedback, we have indeed experienced extended supply delays due to the health crisis. To allow you to enjoy your trampoline as quickly as possible, we have decided to send the missing non-essential additional accessories later and at our expense. This is a solution that seems to please most of our customers and allows us to ensure optimal service quality. We are obviously sorry to read about this compatibility issue and wish to apologize for the inconvenience caused. The France Trampoline team.
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Philippe T.
Rating: 3 out of 5
following a purchase from 27/08/2020
Delivery times are way too long
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Response from France Trampoline
Hello and thank you for your feedback. It is true that the current health crisis impacts our supplies, hence our delivery times. We are obviously sorry for the inconvenience caused. However, we are doing our best to update these deadlines on our site and it seems to me that those announced for your order have been respected. If this is not the case or if you think there is any problem with your order, please do not hesitate to contact our customer service at [email protected]. The France Trampoline team.
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Florence P.
Rating: 1 out of 5
following a purchase from 05/08/2020
I ordered several items but the site is really poorly designed because the cushion size is not correct, my trampoline being old. As a result, I have to return an item that cost me more than *** euros at my expense (*** euros!). The same goes for the protective cover. I am not happy at all. I am told that it is clear on the site, frankly it is not. The trampoline has the same name and the shape in the picture is recognizable.
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Response from France Trampoline
Hello and thank you for your feedback. Innovation is at the heart of our business and that is why we are evolving our trampolines, but we still want to ensure the follow-up of our old models. That is why, when old and new references coexist on our site, we differentiate them from the thumbnail and provide compatibility information in the description. We apologize for the inconvenience caused. In case of doubt, do not hesitate to contact our team before purchase. Best regards, the France Trampoline team.
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Christophe P.
Rating: 1 out of 5
following a purchase from 11/07/2020
Order placed in mid-July and package delivered only at the beginning of September. After contacting the company for information about the package because they are not able to keep you informed themselves, we are told that it is a special order and that in addition to that they do not meet the delivery times indicated on the site. After a possible request for a discount on the price due to the delivery delay, we are told that it is not possible. I therefore recommend ordering standard parts otherwise you risk being very disappointed.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to update these delays on our site as soon as possible. However, we are sorry that you were impacted by these delays and that we could not contact you individually. The France Trampoline team.
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Michelle R.
Rating: 3 out of 5
following a purchase from 02/06/2020
Disappointment for the anchoring kits and the cover received almost a month and a half later, without giving any news in the meantime
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Response from France Trampoline
Hello, thank you for your feedback. Indeed, we have experienced supply delays and extended delivery times. In order for you to enjoy your trampoline as soon as possible, we chose to deliver the missing optional accessories later, rather than delaying the entire delivery. We apologize for this lack of communication. Best regards, the France Trampoline team.
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Philippe L.
Rating: 1 out of 5
following a purchase from 22/05/2020
4 or 5 months delivery delay, I forgot. In any case, too late for our grandchildren to use it this year. INEXCUSABLE!!!
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We would like to apologize for this inconvenience. The France Trampoline team.
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Maike B.
Rating: 3 out of 5
following a purchase from 17/05/2020
Unfortunately, the trampoline did not arrive at the pre-ordered time. I was only informed about this later, but that it was delivered almost a month later was not mentioned, nor that it was only a partial delivery. I also found it unfortunate that some emails were sent in French.
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Response from France Trampoline
Dear customer, we thank you for your order with us. Due to the current global situation, our supply chains did not function with the usual reliability. We apologize for these circumstances and wish you a lot of fun with your trampoline! Your Trampolin Technik Team
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Mickaël R.
Rating: 3 out of 5
following a purchase from 07/07/2020
Order took a very long time to arrive.
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Response from France Trampoline
Hello and thank you for this feedback. Indeed, we have experienced supply delays and extended delivery times. Despite all our efforts and the regular updating of deadlines on our site, we are sorry that we could not deliver to you sooner. However, we hope that your order will give you complete satisfaction. Best regards, the France Trampoline team.
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Sylvie S.
Rating: 3 out of 5
following a purchase from 09/07/2020
We are very happy with the ordered product but we were disappointed with the delivery date because we needed the cover for the arrival of our grandchildren and we did not receive it. But you explained to us that it was not available given the general context. Unfortunately for us. As a result, the cover has still not been used, what a shame.
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Response from France Trampoline
Hello and thank you for your feedback. As my colleague explained to you, we have indeed experienced supply delays. We apologize for the inconveniences caused by this situation and we apologize. We are glad that our product suits you and we strive daily to ensure that our services reflect the quality of these. The France Trampoline team.
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Sylvie S.
Rating: 3 out of 5
following a purchase from 29/07/2020
Quality material, we purchased the Apollo Sport 500 Trampoline Pack. We are happy with the product, which conforms to the description on the site. However, we are very disappointed with the delivery: our delivery date was postponed 3 times without being notified. There is a real lack of communication between the provider and the customer. This is not normal. We can understand that there may be delays, but we would have liked to be informed, it is a minimum respect for customers. We therefore had to send several emails to obtain satisfaction. Very disappointed with the delivery.
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Response from France Trampoline
Hello and thank you for your feedback. Indeed, due to the health crisis, we have experienced delays in restocking and extended delivery times. We have made sure to update our delays on our site as soon as possible, but unfortunately, we could not contact all our customers individually. We are obviously sorry and apologize for the inconvenience caused. The France Trampoline team.
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Angelique H.
Rating: 1 out of 5
following a purchase from 13/04/2020
Happy because I found the missing parts at a very low price. But very unhappy with the delivery time, order in April delivered in September. As a result, my children could not enjoy their trampoline.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We are, however, sorry that you were impacted by these delays and that we could not contact all our customers individually. The France Trampoline team.
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Pierre-yves F.
Rating: 3 out of 5
following a purchase from 18/06/2020
Delivery problem. No way to contact the delivery company...
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Response from France Trampoline
Hello and thank you for your feedback. We are sincerely sorry to read this. If your problem is not resolved, please do not hesitate to contact us directly by phone or at [email protected]. The France Trampoline team.
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Elodie A.
Rating: 1 out of 5
following a purchase from 27/08/2020
Chronopost had a lot of delays, additional time taken for delivery in 48h, results delivery in 4 or 5 days
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Response from France Trampoline
Hello and thank you for your feedback. This experience is quite rare and does not meet the service level of our site. We apologize for the inconvenience caused. We will pass this information on to our delivery service to improve its quality. Best regards, the France Trampoline team
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Gwenael N.
Rating: 1 out of 5
following a purchase from 01/09/2017
Material defective! No warranty service! I bought the Oval trampoline 430 about a year ago (2019). Apparently due to a material defect, the metal on one pole nearly broke. *** As a warranty service, I was sent a replacement pole with a thicker material thickness, which does not fit the other parts. Only after my lawyer intervened was my money refunded.
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Response from France Trampoline
Dear customer, thank you for your review. We are sorry to hear that we could not meet your expectations. Indeed, we had a small defect in a series of these models - however, we offered spare parts to restore the trampoline. Perhaps this model was not suited to your needs. The Ovalie trampolines are designed for family leisure use. If you need a robust model for dynamic jumps, our Apollo Sport series is more suitable. Please do not hesitate to contact us directly for recommendations. Your Trampolin Technik Team
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Yann S.
Rating: 3 out of 5
following a purchase from 26/05/2020
Too bad because everything is perfect except that on the trampoline we have a defective spring and despite the photos sent, the seller remains in bad faith saying that this is normal, not very commercial especially having received the protective cover with a month and a half delay! So too bad given the price of the product to end up with a bad note especially since sending a spring would not have cost the company!
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Response from France Trampoline
Hello and thank you for your feedback. In photos, we usually take care of replacing any defective part. We operate this way because such situations are rare and we want our service to reflect the quality of our products. We have sent a warranty order this week and you should receive the concerned parts soon. Do not hesitate to reach out to us if needed. The France Trampoline team.
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Bertrand L.
Rating: 1 out of 5
following a purchase from 25/05/2020
Order still not fully delivered. No follow-up from France Trampoline regarding the delivery despite the promise to take care of it and keep me informed. Order placed in March, I believe... Honestly shameful. The delivery person came while I was on vacation... then without warning to come pick up an order that I hadn't even received. Finally, they delivered 3 quarters of the order still without warning by email or text to find a date. Fortunately, I was present that day... what to say after all that!!
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Response from France Trampoline
Hello and thank you for your feedback. We are however sorry regarding this communication problem, we have indeed taken note of your order's return and have done everything possible for it to come back to you as soon as possible. This experience does not reflect the quality of our usual services and we want to apologize to you for that. Do not hesitate to contact us at [email protected]. The France Trampoline team.
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Laurent P.
Rating: 3 out of 5
following a purchase from 21/05/2020
Hello, We were delivered after 4 months, but I understand that COVID did not allow you to stock properly. However, upon delivery, some parts were missing. You took that into account and we were delivered a few days later. So nothing serious.
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Response from France Trampoline
Hello and thank you for your feedback. Indeed, due to the health crisis, we have experienced supply delays and extended delivery times. We are sorry regarding the missing parts. Thank you for pointing out that we took the necessary steps to resolve this error as quickly as possible. The France Trampoline team.
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Marie Joséphine B.
Rating: 3 out of 5
following a purchase from 17/08/2020
Great difficulties with delivery despite the additional fees for express delivery. Information provided by the telephone service incorrect and order tracking cumbersome
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry to read this and assure you that this experience does not reflect the usual quality of our services. Following your feedback, we have escalated this issue directly to our delivery service in order to improve our services. The France Trampoline team.
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Mathilde L.
Rating: 1 out of 5
following a purchase from 22/04/2020
disappointed, because we waited at least 4 months to receive our order and we didn't even get a discount
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Response from France Trampoline
Hello, thank you for your comment. Unfortunately, due to this health crisis, we are experiencing some complications regarding the restocking of our products, which explains the delay of your order. Please know that we are doing everything possible to update our timelines and communicate regularly with our customers. We are of course sorry for the inconvenience caused. The France Trampoline team.
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Catherine A.
Rating: 3 out of 5
following a purchase from 28/07/2020
this order follows a defective order that caused an accident
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Response from France Trampoline
Hello and thank you for this feedback. The entire team apologizes for this unfortunate experience. Please know that we test our products and regularly update our ranges to offer optimal quality. Do not hesitate to contact us at [email protected].
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Borja G.
Rating: 3 out of 5
following a purchase from 07/06/2020
*** As for the service, not so much. I understand that the Covid situation we are all experiencing does not help, but the waiting time has been excessive. It is true that I was offered a refund, but I believe that with such a delay the company should have assumed more responsibility.
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Desvignes V.
Rating: 1 out of 5
following a purchase from 28/03/2020
Order placed at the end of March 2020, still not received by the end of September 2020...
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We would like to apologize for this inconvenience. The France Trampoline team.
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Dominique P.
Rating: 3 out of 5
following a purchase from 20/03/2020
Several months of waiting... Certainly the coronavirus passed through there, but I had to make all the efforts to get regular updates!
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Response from France Trampoline
Hello and thank you for this feedback, Indeed, due to the health crisis we experienced supply delays and extended delivery times. Despite a reduced workforce, we did everything possible to update the deadlines on our site and contact our customers. Unfortunately, we were not able to contact each customer individually and we apologize for the inconveniences caused. Thank you for your trust. The France Trampoline team.
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Jean-michel D.
Rating: 1 out of 5
following a purchase from 10/08/2020
The paint batch was defective: the adhesive and the solvent completely dry!!! I had to make additional purchases which deeply irritated me. My goal was precisely to avoid that which would have justified the high expense for a little paint!!!
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Response from France Trampoline
Hello and thank you for your feedback. We do not currently sell paint on our site, you must be mistaken. However, we hope that your XL Infinity Zip Line fully satisfies you. If so, please feel free to revise your rating. ;) The France Trampoline team.
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Luc D.
Rating: 1 out of 5
following a purchase from 10/08/2020
If the trampoline received satisfies me, I am however very unhappy with the customer relationship of France Trampoline. I have contacted the company several times (in July and August) by phone to request a quote for 4 identical trampolines. Each time I was received on the phone by a charming person but I never received the requested quote??? What is happening at France Trampoline that does not call back its customers?
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Response from France Trampoline
Hello and thank you for your feedback. We are delighted that the trampoline you ordered gives you complete satisfaction and we thank you for your trust. However, we are sorry regarding this communication problem. We will try to contact you quickly. Please feel free to check that your information is up to date when you log into your account. We are also available at our address [email protected].
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Armelle B.
Rating: 3 out of 5
following a purchase from 30/07/2020
Long delivery time
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Response from France Trampoline
Hello, Indeed, due to the health crisis we experienced supply delays and extended delivery times. We kindly ask you to accept our apologies for this inconvenience. Please know that we did everything possible to quickly update these deadlines on our site. We sincerely apologize for the inconvenience caused. Thank you for your trust, the France Trampoline team.
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Geraldine R.
Rating: 1 out of 5
following a purchase from 26/05/2020
Delivery time far too long. Ordered at the beginning of June received at the beginning of August.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we did everything possible to regularly update these deadlines on our site and to inform you directly by email. We would like to apologize for this inconvenience. The France Trampoline team.
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