Customer reviews of France Trampoline

9,4 /10

Based on 22 174 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 4 and 5 stars

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Christophe R.

Published on 13/09/2021 à 19h23 following a purchase from 18/05/2021

Order placed in April announced for delivery at the end of May and postponed to August without warning. Disappointed by the lack of professionalism regarding the delivery

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Response from France Trampoline Published on 18/05/2021

Hello, thank you for your comment. When you ordered in mid-May, the net was not in stock before 30/06, as indicated on the product sheet. In mid-June, we informed you by email that the restocking delay would unfortunately be a bit longer than expected. Upon receipt in our warehouses, we sent it to you without delay on 04/08. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.

Bernardo C.

Published on 13/09/2021 à 14h15 following a purchase from 02/08/2021

efficient and quick in the service

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Caroline E.

Published on 13/09/2021 à 13h41 following a purchase from 31/07/2021

Very good

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Lionel S.

Published on 13/09/2021 à 13h22 following a purchase from 02/08/2021

Perfect

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Cecile B.

Published on 13/09/2021 à 12h32 following a purchase from 01/08/2021

The new mat fits perfectly on my trampoline

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Bertrand M.

Published on 12/09/2021 à 15h55 following a purchase from 04/06/2021

Order received one month late, incomplete, got lost in delivery, delivered to another department, we had to arrange with the person who received it on our behalf to retrieve the material.

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Response from France Trampoline Published on 04/06/2021

Hello, thank you for your feedback. We indeed had some transport issues with your package and have followed the process by email and phone exchanges as best we can. We apologize for these circumstances and have informed the carrier. Our customer service remains at your disposal for any further questions or comments ([email protected]). Best regards, the France Trampoline team

Thierry A.

Published on 12/09/2021 à 14h43 following a purchase from 04/06/2021

Quality product with many spare parts included

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Alexander V.

Published on 12/09/2021 à 12h54 following a purchase from 06/06/2021

The trampoline was no longer available, but the expected date was kept. The team was always available for questions about delivery or to change the address. Now the trampoline is in the garden and is used daily. The material seems robust, even for adults, and the assembly was a piece of cake thanks to the good instructions.

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Christophe C.

Published on 12/09/2021 à 10h34 following a purchase from 02/08/2021

The ordered net is of good size. However, the quality is lower than the original product

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Julien G.

Published on 11/09/2021 à 19h33 following a purchase from 28/07/2021

Very serious

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Estelle B.

Published on 11/09/2021 à 14h37 following a purchase from 05/05/2021

Trampoline of very high quality, however, it's a shame about the very long delivery time....

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Marion M.

Published on 11/09/2021 à 10h59 following a purchase from 18/05/2021

Easy to place an order but customer service issue not resolved to this day... too bad!

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Catherine L.

Published on 09/09/2021 à 21h26 following a purchase from 28/07/2021

Serious company, we had a sizing issue with our foam, it was exchanged without any problem.

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Jonathan L.

Published on 09/09/2021 à 21h18 following a purchase from 27/07/2021

Product received quickly

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Marie Amélie G.

Published on 09/09/2021 à 11h52 following a purchase from 14/07/2021

Very professional. Since it was my first time ordering, you checked that my order was correct and I appreciated your attention. Fast shipping. I highly recommend

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Aline J.

Published on 09/09/2021 à 11h28 following a purchase from 21/07/2021

Order as initially presented, easy and secure assembly. The kids are thrilled! Thank you

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Pierre Yves H.

Published on 09/09/2021 à 09h57 following a purchase from 14/07/2021

Slightly long delay, but well announced from the start, dates kept. Delay, but good

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Chamima B.

Published on 09/09/2021 à 09h35 following a purchase from 13/04/2021

Very good follow-up from customer service; very responsive. The only downside is the wait due to the unavailability of the product.

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Armelle C.

Published on 08/09/2021 à 20h56 following a purchase from 21/07/2021

Net purchased as a replacement. The delivery was not respected because I had requested that it be delivered later as I was on vacation. It was shipped anyway, I had to change the delivery and go pick it up on the day of our arrival, otherwise the net would have been returned to the sender. Let's hope this net will be sturdier than the previous one as I barely kept it for 2 years.

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Laure V.

Published on 08/09/2021 à 19h15 following a purchase from 26/07/2021

Very good product once finished but what a hassle to assemble! Maybe add more information in the assembly instructions..

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Xavier P.

Published on 08/09/2021 à 17h13 following a purchase from 29/07/2021

OK, satisfied.

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Dzhemma F.

Published on 08/09/2021 à 14h46 following a purchase from 13/07/2021

Very serious, very competent, easy communication, fast delivery!

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Isabelle C.

Published on 08/09/2021 à 14h40 following a purchase from 26/06/2021

The opening of this new protective net is less practical than the old one. The entrance was rectangular and not a slit. The net seems thinner. It feels a bit like savings were made on the quality of the product.

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Pascale B.

Published on 08/09/2021 à 11h43 following a purchase from 24/05/2021

The delays related to the unavailability of certain ordered products were largely compensated by commercial gestures. The products are always of great quality. I recommend.

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Romain G.

Published on 08/09/2021 à 11h37 following a purchase from 27/07/2021

Quality product. Simple and well-written explanation.

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Eric D.

Published on 08/09/2021 à 09h48 following a purchase from 27/07/2021

No problems related to the product or delivery. Correct delay.

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Aurelie F.

Published on 08/09/2021 à 08h26 following a purchase from 04/06/2021

Very good product. Seems very sturdy

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Dino B.

Published on 07/09/2021 à 21h21 following a purchase from 31/05/2021

I am very satisfied. Despite the problems (not due to them) in finding the requested part, they were very helpful.

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Barbara M.

Published on 07/09/2021 à 15h48 following a purchase from 28/07/2021

Perfect, I recommend

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Reinhold H.

Published on 07/09/2021 à 14h44 following a purchase from 18/06/2021