Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 070 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1, 4 and 5 stars

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P
Pascal R.
Rating: 5 out of 5
following a purchase from 27/08/2020
perfect nothing to add
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Herve P.
Rating: 5 out of 5
following a purchase from 27/07/2020
In trust!
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Nicole T.
Rating: 5 out of 5
following a purchase from 30/07/2020
Everything is ok
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Frédérique B.
Rating: 5 out of 5
following a purchase from 13/07/2020
Nothing to complain about, the wait was long but justified given the health crisis. Moreover, I have always received a response to my questions. Thank you
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Gilles P.
Rating: 4 out of 5
following a purchase from 12/05/2020
Small note regarding the remaining items to be delivered. It would have been desirable to keep the customer informed about the remaining items to be delivered a week before delivery, for example. Otherwise, very good quality product.
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Nicole R.
Rating: 5 out of 5
following a purchase from 09/07/2020
I am very satisfied. Communication excellent and the promised delivery date was met.
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Philippe B.
Rating: 5 out of 5
following a purchase from 23/06/2020
Too bad for the delivery delay, 2 months after the order, so arrived after the summer.
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Cyrille H.
Rating: 5 out of 5
following a purchase from 24/08/2020
Very good
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Theresia K.
Rating: 5 out of 5
following a purchase from 12/05/2020
Perfect sports equipment for our kids
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Vincent D.
Rating: 5 out of 5
following a purchase from 29/08/2020
Delivered on time and quality product.
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Angelique H.
Rating: 1 out of 5
following a purchase from 13/04/2020
Happy because I found the missing parts at a very low price. But very unhappy with the delivery time, order in April delivered in September. As a result, my children could not enjoy their trampoline.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We are, however, sorry that you were impacted by these delays and that we could not contact all our customers individually. The France Trampoline team.
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Fiona M.
Rating: 5 out of 5
following a purchase from 31/08/2020
Excellent!
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Ulrike W.
Rating: 5 out of 5
following a purchase from 16/07/2020
Great service, competent advice over the phone, information about delivery and good quality of the jumping mat.
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Virginie C.
Rating: 5 out of 5
following a purchase from 28/08/2020
Fast delivery and product perfect to expectations!
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Marie Ange D.
Rating: 4 out of 5
following a purchase from 23/08/2020
Delivery as expected. No size issues, very happy with the good quality product, perfect. Very complicated product to find as large trampolines are not available on other sites.
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Stéphanie D.
Rating: 4 out of 5
following a purchase from 03/06/2020
Very satisfied with the purchased product, customer service is available and responsive. Only small downside is the delivery time... Otherwise, I would have given 5 stars.
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Lise P.
Rating: 5 out of 5
following a purchase from 28/05/2020
Very good product, conforms to the request. Solid. Very good value for money. Installation ok
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Elodie A.
Rating: 1 out of 5
following a purchase from 27/08/2020
Chronopost had a lot of delays, additional time taken for delivery in 48h, results delivery in 4 or 5 days
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Response from France Trampoline
Hello and thank you for your feedback. This experience is quite rare and does not meet the service level of our site. We apologize for the inconvenience caused. We will pass this information on to our delivery service to improve its quality. Best regards, the France Trampoline team
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Olivia Z.
Rating: 5 out of 5
following a purchase from 27/08/2020
Ordering, payment, delivery, everything was unproblematic and fast. The 30m cable car is a very good product, stable materials, moderate assembly effort, but you should be two people. The first hard test at a children's birthday party went well. Clear purchase recommendation.
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Gwenael N.
Rating: 1 out of 5
following a purchase from 01/09/2017
Material defective! No warranty service! I bought the Oval trampoline 430 about a year ago (2019). Apparently due to a material defect, the metal on one pole nearly broke. *** As a warranty service, I was sent a replacement pole with a thicker material thickness, which does not fit the other parts. Only after my lawyer intervened was my money refunded.
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Response from France Trampoline
Dear customer, thank you for your review. We are sorry to hear that we could not meet your expectations. Indeed, we had a small defect in a series of these models - however, we offered spare parts to restore the trampoline. Perhaps this model was not suited to your needs. The Ovalie trampolines are designed for family leisure use. If you need a robust model for dynamic jumps, our Apollo Sport series is more suitable. Please do not hesitate to contact us directly for recommendations. Your Trampolin Technik Team
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Eric G.
Rating: 5 out of 5
following a purchase from 17/06/2020
perfect
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Jean-michel C.
Rating: 5 out of 5
following a purchase from 24/08/2020
Compliant with the description. Fast delivery.
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Christel B.
Rating: 5 out of 5
following a purchase from 08/08/2020
Top thank you
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Christian C.
Rating: 4 out of 5
following a purchase from 24/08/2020
very good, immediate
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Stephanie R.
Rating: 4 out of 5
following a purchase from 21/06/2020
Very friendly staff, attentive and good advice.
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Philippe W.
Rating: 5 out of 5
following a purchase from 24/08/2020
Perfect, order sent quickly
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Emmanuel D.
Rating: 4 out of 5
following a purchase from 25/07/2020
Perfect; A missing arc was resent within 8 days
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Josiane C.
Rating: 5 out of 5
following a purchase from 23/06/2020
Perfect
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Stéphane L.
Rating: 4 out of 5
following a purchase from 08/06/2020
Product out of stock, so very long delay with little visibility on the restocking timeline. Otherwise, very good quality of the product, and it's what I was looking for, so keep going with this type of range different from the competition.
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Bertrand L.
Rating: 1 out of 5
following a purchase from 25/05/2020
Order still not fully delivered. No follow-up from France Trampoline regarding the delivery despite the promise to take care of it and keep me informed. Order placed in March, I believe... Honestly shameful. The delivery person came while I was on vacation... then without warning to come pick up an order that I hadn't even received. Finally, they delivered 3 quarters of the order still without warning by email or text to find a date. Fortunately, I was present that day... what to say after all that!!
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Response from France Trampoline
Hello and thank you for your feedback. We are however sorry regarding this communication problem, we have indeed taken note of your order's return and have done everything possible for it to come back to you as soon as possible. This experience does not reflect the quality of our usual services and we want to apologize to you for that. Do not hesitate to contact us at [email protected]. The France Trampoline team.
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Nolwenn F.
Rating: 4 out of 5
following a purchase from 26/03/2020
Quality product but issues with delivery tracking. A delay was announced (2 months) and was not respected. I called for the first time (after 3 months) and they could not provide me with information about the delivery. Strangely, it was only after sending an email threatening to cancel my order that I received a delivery tracking email in the following days.
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Virginie I.
Rating: 5 out of 5
following a purchase from 18/06/2020
Very good product and made in France 👌
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Maik F.
Rating: 5 out of 5
following a purchase from 18/08/2020
Fast delivery. Good quality. Very good price/performance ratio!
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Blandine P.
Rating: 5 out of 5
following a purchase from 15/05/2020
Very well seen
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Mathilde L.
Rating: 1 out of 5
following a purchase from 22/04/2020
disappointed, because we waited at least 4 months to receive our order and we didn't even get a discount
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Response from France Trampoline
Hello, thank you for your comment. Unfortunately, due to this health crisis, we are experiencing some complications regarding the restocking of our products, which explains the delay of your order. Please know that we are doing everything possible to update our timelines and communicate regularly with our customers. We are of course sorry for the inconvenience caused. The France Trampoline team.
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Abigail S.
Rating: 5 out of 5
following a purchase from 10/08/2020
Quick order. However, the site is not very clear - the dimensions in the cart did not match those in the photo. I had to contact you by email to verify before placing the order
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Roger L.
Rating: 4 out of 5
following a purchase from 22/06/2020
GOOD
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Éric L.
Rating: 5 out of 5
following a purchase from 20/06/2020
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Marianne G.
Rating: 5 out of 5
following a purchase from 10/08/2020
Order and delivery without any issues The trampoline is great of very good quality The assembly is long and quite complicated it takes at least 4 people fortunately there are videos on the France trampoline site I recommend +++
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Steffen W.
Rating: 5 out of 5
following a purchase from 28/07/2020
*****
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