Customer reviews of France Trampoline

9,4 /10

Based on 22 175 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 4 and 5 stars

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Robin T.

Published on 18/08/2020 à 13h18 following a purchase from 29/03/2020

Very good.

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Pasha C.

Published on 18/08/2020 à 09h14 following a purchase from 06/04/2020

Would highly recommend France Trampoline for excellent quality products and fantastic customer service. Ordered zip line, Ninja slack line and large oval trampoline in May and thank goodness we did as it kept our children happy, fit and busy during lockdown.

Jean Marc M.

Published on 18/08/2020 à 09h13 following a purchase from 25/05/2020

Great product, team present despite a difficult period, I recommend with my eyes closed

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Valerie V.

Published on 18/08/2020 à 08h11 following a purchase from 29/06/2020

A little long on the delivery. The date announced at the order was not respected.

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Eric L.

Published on 17/08/2020 à 21h58 following a purchase from 17/05/2020

Very satisfied with the product, however the delivery was longer than expected and the delivery person's friendliness was really limited.

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Jodi W.

Published on 17/08/2020 à 21h41 following a purchase from 13/06/2020

Very good service, by telephone and using the site.

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Frederic L.

Published on 17/08/2020 à 20h39 following a purchase from 22/05/2020

Product conforms and very good but delivery time very long (possibly due to the covid19 lockdown).

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Julien T.

Published on 17/08/2020 à 20h36 following a purchase from 10/05/2020

Very nice quality trampoline and easy to assemble. Interaction with customer service was very good. Delivery time was very long, but it was announced before confirming the order. I recommend!

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James C.

Published on 17/08/2020 à 20h19 following a purchase from 15/06/2020

To the point of making the order, the service was good. After the money had been paid, it descended downhill quickly. Not great in any way.

Response from France Trampoline Published on 18/06/2020

Hello, we're sorry to learn of your dissatisfaction. We couldn't find any email from you regarding your order. Unfortunately, we are still suffering the consequences of the health crisis. At the time of your order, your product was indicated as being out of stock with a restocking date of July 31st. The restocking date was met, your order was shipped on July 27th. We make every effort to inform you as clearly as possible, the restocking dates of our products are indicated on each product. The France Trampoline team is at your disposal for any question by email or telephone. We would like to apologize for the delay in receiving your order. We apologize for the delay in receiving your order,

Emeline S.

Published on 17/08/2020 à 18h18 following a purchase from 03/07/2020

Very good quality jumping mat.

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Véronique P.

Published on 17/08/2020 à 16h55 following a purchase from 07/07/2020

Order placed with delivery within a week, received within two weeks (difficulties due to the restrictive measures of covid19). Excellent quality material, completely in line with my expectations. Very friendly and attentive customer service. I recommend this site.

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Cyril G.

Published on 17/08/2020 à 16h32 following a purchase from 28/06/2020

I recommend. Fast delivery, super quality.

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Ludovic F.

Published on 17/08/2020 à 16h21 following a purchase from 22/04/2020

Listening and very good advice.

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Hilda D.

Published on 17/08/2020 à 14h46 following a purchase from 22/06/2020

I sent an email for advice, and we received a very quick response. Very good material, which lasts, I recommend.

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Gilles P.

Published on 17/08/2020 à 12h51 following a purchase from 05/05/2020

Very disappointed with the net that raises the mat.

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Response from France Trampoline Published on 06/05/2020

Hello, We are sincerely sorry to learn of your dissatisfaction. Please know that we take your comment into consideration to make a technical improvement to the product. Best regards, The France Trampoline Team.

Jean-Marc R.

Published on 17/08/2020 à 10h55 following a purchase from 06/07/2020

Very good provider, the order arrived on time and the product corresponds well to what was presented. I recommend this high-quality site.

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Amadi A.

Published on 17/08/2020 à 10h27 following a purchase from 27/04/2020

Very good quality product, I recommend it to everyone.

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Anne D.

Published on 17/08/2020 à 09h20 following a purchase from 01/07/2020

Very good product. Very attractive site.

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Ana T.

Published on 17/08/2020 à 08h29 following a purchase from 21/05/2020

Good service

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Octave S.

Published on 17/08/2020 à 08h11 following a purchase from 01/07/2020

I am satisfied with this one-time order. If I had to modify the mat again, I would call France Trampoline.

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Daniel O.

Published on 16/08/2020 à 21h50 following a purchase from 06/07/2020

Delivered on time.

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Michael A.

Published on 16/08/2020 à 19h58 following a purchase from 18/05/2020

Excellent quality, but a bit expensive. The customer service on the phone was very good. There was a bit of a lack of clarity on the site, so I called customer service. Be very patient for the delivery time, also extended by Covid. We are very satisfied with the trampoline and the service provided.

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Gaelle C.

Published on 16/08/2020 à 19h49 following a purchase from 02/05/2020

Very good phone contact, person in customer service

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Emmanuel C.

Published on 16/08/2020 à 18h52 following a purchase from 03/07/2020

Deadline respected, quick and clear response to my questions by email.

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Morgane L.

Published on 16/08/2020 à 18h50 following a purchase from 28/06/2020

Quality and fast services

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Seynabou T.

Published on 16/08/2020 à 17h57 following a purchase from 01/04/2020

Good product. Quality trampoline. Satisfied with customer service.

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Claire D.

Published on 16/08/2020 à 17h35 following a purchase from 09/05/2020

Trampoline received 3 months after the order. But the order was placed at the end of April 2020, during COVID-19... that explains it. Package well wrapped.

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Elodie A.

Published on 16/08/2020 à 16h50 following a purchase from 01/06/2020

French design and service, I was very well advised on the phone and the site is well made, you can easily find the trampoline that meets your needs. No unpleasant surprises, it meets our expectations and we spend all our time on it!

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Sebastiano C.

Published on 16/08/2020 à 16h20 following a purchase from 05/05/2020

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Maury P.

Published on 16/08/2020 à 13h32 following a purchase from 26/04/2020

After several months of waiting, I received an incomplete package (a goal cage with only the net and no metal frame!!!)

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Response from France Trampoline Published on 27/04/2020

Hello, We sincerely apologize for the inconveniences encountered. We have opened a claim with our carrier. The sales team took your request into account the same day and immediately processed the refund for the product. Best regards, The France Trampoline Team

Celine M.

Published on 15/08/2020 à 13h25 following a purchase from 26/05/2020

Despite the circumstances, very good service and product

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Loïc T.

Published on 15/08/2020 à 08h29 following a purchase from 26/05/2020

***

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Hervé C.

Published on 14/08/2020 à 17h46 following a purchase from 03/06/2020

Product meets my expectations

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François D.

Published on 14/08/2020 à 17h33 following a purchase from 24/05/2020

Very good quality merchandise, very long delivery times

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Christian K.

Published on 14/08/2020 à 08h48 following a purchase from 29/05/2020

Everything is great

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Olivier D.

Published on 13/08/2020 à 21h10 following a purchase from 20/04/2020

Very good contact and attentive

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Ubtissem S.

Published on 13/08/2020 à 20h55 following a purchase from 17/04/2020

A trampoline that is really of very good quality. The delivery was quite fast and within the indicated time. An original trampoline shape with enough space to have fun. I recommend France Trampoline, they are very good advice, thank you.

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Herve B.

Published on 13/08/2020 à 19h52 following a purchase from 03/05/2020

Beautiful trampoline, sturdy.

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Fabien B.

Published on 13/08/2020 à 18h24 following a purchase from 29/04/2020

Delivery on time, good quality product.

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Katharine D.

Published on 13/08/2020 à 17h23 following a purchase from 03/04/2020

The service at France Trampoline has been excellent. They are polite, have good knowledge of shipping to other countries. They respond quickly to emails and on the phone. The products are good quality and have been delivered on time.

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