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G
Rating: 4 out of 5
Fast delivery, good quality, quite simple to assemble even for a 460cm diameter.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 066 published reviews
Summary of reviews
France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Reviews 1, 4 and 5 stars
Reset filtersH
Rating: 4 out of 5
What do you evaluate? the supplier? the site? or the carrier? The order was received quickly, in good condition. I regret the high amount of shipping costs, it's largely 10 times more than competitors....
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Response from France Trampoline
Hello, we are happy to see that the products received suit you. The EKOMI comment allows you to evaluate all services. The site, the ordering process, the delivery, the phone contact if you had one, etc. Regarding shipping costs, we did not find competitors with shipping costs of less than 10€ for all ordered items. Using a national carrier that generally delivers in 48h/72h, this is a slightly higher cost than a parcel relay service indeed. The France Trampoline team.
C
Rating: 5 out of 5
The delivery was fast!!! After at least half a day of assembly!!! It is super well made, solid, safe, beautiful, and very large (3.90)!!! It's a pleasure for the whole family!!!
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Response from France Trampoline
Thank you for your feedback, Catherine! The France Trampoline team.
P
Rating: 4 out of 5
Speed of delivery. Solid packaging. A bit complicated assembly of the trampoline needing tools but once assembled, a quality trampoline with a great safety net.
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E
Rating: 5 out of 5
I am very happy with the ordered material, it is of quality and was delivered quickly and in excellent condition. It corresponds exactly to what I expected.
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H
Rating: 5 out of 5
Very complete website that allowed me to make the right choice. We ordered the item before our holidays and expressed the wish to be delivered upon our return from holidays. The logistics were perfect. The product is great and my children use it every day since its acquisition. I believe that only winter days will prevent them from using the trampoline. Thank you.
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Response from France Trampoline
Hello, thank you for your message and we always try to serve you as best as we can. The France Trampoline team.
A
Rating: 5 out of 5
Everything went perfectly.
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S
Rating: 4 out of 5
Nothing to say, satisfied
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S
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Clear website, placing an order is very easy even for people who are not familiar with trampolines. Impeccable and fast delivery system, by appointment.
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Response from France Trampoline
Jérôme, thank you for the time spent writing your comment. The France Trampoline team.
N
Rating: 5 out of 5
Delivery made on time, very well packaged.
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F
Rating: 5 out of 5
Having had an issue with damaged net poles due to a strong gust of wind (storm), we ordered the damaged elements. Very responsive service and good advice. Order received by carrier the day after the order.
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G
Rating: 4 out of 5
No issues with the trampoline. Good quality and easy to assemble. However, the delivery person was unpleasant with a backache that prevented him from delivering the boxes to the right place without help. (we have a slight rise between the gate and the house) Even after suggesting to separate the boxes and make several trips, he left the boxes at the gate. Very unpleasant person.
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Response from France Trampoline
Hello, thank you for your review. We are glad to see that you are perfectly satisfied with the trampoline. We apologize for the issue with the delivery person. We have passed the information to our logistics so that this does not happen again. We remain at your disposal. The France Trampoline team.
X
Rating: 5 out of 5
Trampoline mat perfect, delivered quickly, very good service.
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C
Rating: 4 out of 5
Trampoline of very good quality. Aesthetic. The attachments of the mat seem solid, to see in use. The only downside is regarding the attachments of the poles holding the net, which move a bit. Overall, a very good product for the whole family.
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Response from France Trampoline
Hello, thank you for your thanks. The fixing brackets of the poles need to be tightened well. They should not move normally. The France Trampoline team.
J
Rating: 5 out of 5
Perfect
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O
Rating: 5 out of 5
Order received in record time, impeccable delivery, product (jump'up) of very good quality.
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J
Rating: 5 out of 5
Perfect service: fast delivery, a small assembly issue quickly resolved with the help of France Trampoline.
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P
Rating: 5 out of 5
Delivery times respected. Material conforms and of quality. The instructions should absolutely draw attention to the assembly of the vertical tubes in the 'T' parts while respecting the future alignment of the foot locking holes. Disassembling these tubes is strictly impossible and I had to drill new holes to receive the foot locking system.
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F
Rating: 4 out of 5
Regarding delivery speed: super Regarding product: really good, super quality However, we sent a question by email to your sales representative 10 days ago and we still have no response.... Best regards
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Response from France Trampoline
Hello, we thank you for your feedback. For your email, we checked our entries but we have not received any request from you to date. If you feel it is necessary, do not hesitate to resend your request to [email protected]. The France Trampoline team.
C
Rating: 5 out of 5
We ordered a 3m trampoline two weeks ago which was delivered on time and in good condition. The assembly was easy and the elements seem to be of very good quality. My son and daughter are delighted. We hope that the quality of the trampoline remains good over time.
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R
Rating: 5 out of 5
Product quality
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L
Rating: 4 out of 5
Perfect order on site in Bordeaux with good advice. Very complicated delivery. Use by children very appreciated but inappropriate for an adult: a broken hook on the first jump.
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Response from France Trampoline
Hello, thank you for your feedback. Please feel free to put 1 hook on 3 near the frame instead of the jumping mat. This allows to release a bit of the tension of the net which is very rigid at the start. We will send you new hooks by mail. The France Trampoline team.
S
Rating: 5 out of 5
Very good value for money, impeccable customer service
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M
Rating: 4 out of 5
We placed an order for an accessory (a trampoline net) due to a problem with our original part (torn net). The first phone contact allowed us to find the reference of the part we needed: we were very well informed. Internet order placed without issue. We received a call to provide us with details about the delivery method: very good. Very fast delivery, package in good condition.
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Response from France Trampoline
Thank you for your comment. FT
S
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Even though the delivery took a bit longer than expected, the whole family is delighted to be able to use the trampoline, a quality product.
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V
Rating: 4 out of 5
Very good product, appreciated free delivery. A bug regarding the delivery but everything is back to normal.
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R
Rating: 4 out of 5
Ideal transaction.
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V
Rating: 4 out of 5
Satisfied with my item, only the mat is a bit torn, we hope to get another one. Otherwise, my daughter loves it!
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Response from France Trampoline
Hello, thank you for your comments. Please send us photos by email so that we can review your request. We will replace the jumping mat if it falls under the warranty, of course. We remain at your disposal. The France Trampoline team.
G
Rating: 5 out of 5
I ordered an Ovalie trampoline. Regarding the trampoline, nothing to complain about the quality of this product which makes my children happy. Regarding the delivery, the requested period was respected. Finally, upon receiving the package, 4 small pieces were missing. The after-sales service reacted very quickly and delivered the missing pieces to me in less than 48 hours.
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J
Rating: 5 out of 5
Highly recommend without hesitation!!! The trampoline was ordered on a Sunday evening and received the following Friday. Complete trampoline and assembled without problems. One can only recommend such a product, especially when comparing it to the low-cost trampolines that most people buy. The structure is very rigid, the nets are robust, and the trampoline is very secure. In short, it's the best. Since I installed it, my 4-year-old son and his friends have been having fun for hours!!!! The price may seem a bit high, but one must not forget that quality comes at a cost... I hope to keep this trampoline for many years!!!
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Response from France Trampoline
We sincerely thank you for your comment, Arnaud. The France Trampoline team.
S
Rating: 4 out of 5
Good product easy to install
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C
Rating: 5 out of 5
The small weight noted in the provided tools was missing from the package, apart from that the assembly is a bit long but the result is very good.
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Response from France Trampoline
Hello, thank you for your feedback. After verification, we confirm that we do not have a "small weight" that is delivered with our trampolines. There is a clamp that is used to tighten the junction pieces and to pull the springs. We remain at your disposal. The France Trampoline team.
N
Rating: 5 out of 5
Listening and responsive. Excellent quality material.
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T
Rating: 5 out of 5
Very good
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S
Rating: 4 out of 5
Very happy with the product, as well as the delivery time.
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M
Rating: 5 out of 5
After calling the sales representative at France Trampoline, we placed the order without hesitation. However, it is a pity that we could not order the skirt which was out of stock.
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Response from France Trampoline
Hello, we thank you for your trust and your purchase. The desired skirt is indeed out of stock. This accessory will no longer be allowed for sale soon (even though it is very practical) and we can no longer manufacture it due to a new standard to be published in 2015. The France Trampoline team.
S
Rating: 5 out of 5
Excellent services, including during a return/exchange, carrier reservation, etc... Kudos for your professionalism and availability.
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Response from France Trampoline
Thank you
P
Rating: 4 out of 5
excellent reception and advice
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