Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1, 4 and 5 stars

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M
Miguel C.
Rating: 5 out of 5
following a purchase from 22/11/2013
That it could be assembled and disassembled more easily.
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Herve C.
Rating: 4 out of 5
following a purchase from 27/09/2013
Good advice, trampoline well packaged for transport, waiting to assemble it
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Luc F.
Rating: 5 out of 5
following a purchase from 25/10/2013
Good communication - quickly delivered - easy and quick to assemble - good quality... the children are delighted!
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Dominique M.
Rating: 4 out of 5
following a purchase from 25/10/2013
Appropriate package, friendly delivery person but delivery was delayed by 24 hours without warning and without agreement. No missing parts, very easy assembly, very good use.
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Arnoul D.
Rating: 5 out of 5
following a purchase from 15/11/2013
Very good service, fast delivery, impeccable condition of the boxes, the delivery person even helped me carry all the boxes one by one to get them into the house. Thank you!
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Didier P.
Rating: 5 out of 5
following a purchase from 31/10/2013
Excellent product. The children are delighted. Fast and efficient delivery.
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Daniel B.
Rating: 4 out of 5
following a purchase from 03/10/2013
Just a small observation, during the installation of our trampoline, 3 screw caps were missing.
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Response from France Trampoline
Hello, We are sending you the missing parts today by post. We apologize for the inconvenience. We remain at your disposal, of course. The France Trampoline team.
S
Sara P.
Rating: 5 out of 5
following a purchase from 03/10/2013
The trampoline is new so everything works very well now. The only thing that worries us is its deterioration over time.
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Response from France Trampoline
Thank you for your comment. And don't worry about possible deterioration over time, as we have all the necessary spare parts for our trampolines available if you ever need them. Best regards, The Jump'in Spain team
V
Veronique B.
Rating: 5 out of 5
following a purchase from 03/10/2013
Very good telephone information. Quick and efficient handling. Fast shipping, very good product corresponding to the description made. However, problems related to the carrier.
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Response from France Trampoline
Hello, We apologize for the issues encountered with the delivery person. He delivered without making an appointment as you were delivering to a company. The delivery note does not carry any reservations. Of course, do not hesitate to contact us if you have any comments to improve this service and/or questions about the product. The France Trampoline team.
G
Gaëlle K.
Rating: 5 out of 5
following a purchase from 05/11/2013
At first glance, very good quality/price ratio. Assembly is quite easy. Good order tracking, good delivery service. So far, all positive!
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Ana Isabel G.
Rating: 4 out of 5
following a purchase from 26/11/2013
I am very satisfied with the product and the service provided. The delivery was very fast and the customer service was very attentive in providing information. I have already recommended your product to friends and acquaintances. I am sure that in the future there will be more orders from Portugal.
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Response from France Trampoline
EXCELLENT FRIENDLINESS, EXCELLENT SERVICE, EXCELLENT PRODUCT
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Théophane C.
Rating: 5 out of 5
following a purchase from 15/10/2013
Perfect. Good quality product. Fast delivery.
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Sebastien L.
Rating: 5 out of 5
following a purchase from 02/12/2013
Very professional in taking the order and delivery! The trampoline will stay in the boxes for a few more weeks, so it's too early to judge the product.
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Roselyne C.
Rating: 5 out of 5
following a purchase from 21/10/2013
Very good
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Celine F.
Rating: 5 out of 5
following a purchase from 07/10/2013
So far, there are zero defects... we had a problem with the previous order (deadline not respected) but it was handled with a lot of professionalism.
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Response from France Trampoline
Hello, We thank you for your comments. We try to react as quickly as possible and in the best possible way for our customers. The France Trampoline team.
M
Marc R.
Rating: 5 out of 5
following a purchase from 21/10/2013
A high-quality trampoline for guaranteed enjoyment. A customer service that is very prompt to respond and very reactive. Appreciable payment methods. A suitable quality/price ratio. In short, a purchase to recommend!
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Christine E.
Rating: 4 out of 5
following a purchase from 21/10/2013
Quick and quality phone contact, same for delivery.
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Olivier S.
Rating: 5 out of 5
following a purchase from 23/09/2013
Excellent
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Jean Pierre J.
Rating: 5 out of 5
following a purchase from 28/10/2013
The small hiccup with the delivery, rather linked to the carrier and the holiday season, was quickly rectified at no extra cost. Nothing to complain about the quality of the material and the ease of assembly. My young son, who has several years of experience with trampolines, is delighted.
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Jean Marie R.
Rating: 4 out of 5
following a purchase from 17/11/2013
Fast, no problem.
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Mme P.
Rating: 5 out of 5
following a purchase from 16/11/2013
Very good product, we'll see now how it ages over time.
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Pilar L.
Rating: 5 out of 5
following a purchase from 16/11/2013
Very satisfied with your service. The trampoline arrived a few days after the order, and especially before Christmas.
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Danielle B.
Rating: 5 out of 5
following a purchase from 18/10/2013
Excellent service, delivered on time, top-notch delivery person, very patient and pleasant. House to recommend.
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Simona G.
Rating: 5 out of 5
following a purchase from 21/11/2013
Effective and fast. Delivery commitments respected. Reliable material.
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Arnaud J.
Rating: 4 out of 5
following a purchase from 19/09/2013
good trampoline but assembly instructions not effective
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Sandrine P.
Rating: 5 out of 5
following a purchase from 17/10/2013
Good welcome, good customer follow-up, good after-sales service.
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Arnaud B.
Rating: 5 out of 5
following a purchase from 31/10/2013
Good quality product. Fast delivery. The assembly instructions could benefit from showing some color photos for easier understanding.
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Julie C.
Rating: 5 out of 5
following a purchase from 31/10/2013
super customer service!
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Mr C.
Rating: 4 out of 5
following a purchase from 26/09/2013
good trampoline but assembly instructions not effective
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Ronan D.
Rating: 5 out of 5
following a purchase from 03/10/2013
I am really very satisfied with the service and the product. Goods delivered very quickly and on the scheduled date. The product is of quality - for assembly, at least 2 men are needed to stretch the trampoline springs, which gives confidence in the quality. I chose this product by word of mouth... Bravo - DG
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Corine M.
Rating: 5 out of 5
following a purchase from 17/10/2013
the whole is very satisfactory, especially the quality of the materials, however the installation of the protective cover is long and laborious (my forearms are damaged by the friction) the target offered is very useless
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Mr B.
Rating: 4 out of 5
following a purchase from 07/11/2013
Hello, We contacted you regarding the cover. It normally requires about ten minutes to install. With a large diameter of 4.30m, it may take a bit longer but this accessory helps extend the life of the trampoline. It is therefore recommended to install one when no one is using it for several days. Additionally, we are sorry to see that the gift offered for Christmas does not satisfy you. We remain at your disposal for any other questions. The France Trampoline team.
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Response from France Trampoline
Hello, my order was processed quickly, the choice of delivery is a plus. I am completely satisfied. Moreover, the trampoline jump 360 fully meets my requirements and my children are thrilled!! Thank you
M
Maryse C.
Rating: 4 out of 5
following a purchase from 26/09/2013
Shipping costs are high for a small package.
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Response from France Trampoline
Hello, we understand your request but the delivery of packages is carried out by a professional transport company and the delivery time is quite short (48 hours on average) for this type of shipment, which ultimately allows you to be maximally satisfied. The France Trampoline team.
D
Danielle G.
Rating: 5 out of 5
following a purchase from 07/11/2013
Availability and precision perfect
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Nicolas C.
Rating: 5 out of 5
following a purchase from 16/10/2013
very satisfied with my purchases as well as my contacts
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Madame D.
Rating: 5 out of 5
following a purchase from 02/10/2013
Good, despite the access difficulties.
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Jean-pierre S.
Rating: 5 out of 5
following a purchase from 02/10/2013
Hello, thank you for your comment. The opening of the net consists of clips on the left and Velcro on the right to have a higher level of safety than other nets. You ultimately have 2 thicknesses of net at the opening. This system is stronger than a zipper (which can break but is not easily repaired) and it is not more complicated to use. We remain at your disposal if you have any other questions. The France Trampoline team.
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Response from France Trampoline
The material is great. I was moderately pleased to pay for shipping for what turned out to be a 'supplement' to the order.
F
Frederic I.
Rating: 4 out of 5
following a purchase from 30/10/2013
Hello, thank you for your comment. We are happy to see that the quality of the material fully satisfies you. However, having ordered an accessory alone, there are indeed shipping costs so that we can deliver the item to you. This is clearly mentioned on our website. We remain at your disposal for any further information. The France Trampoline team.
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Response from France Trampoline
quality speed
P
Pierre-oliver C.
Rating: 5 out of 5
following a purchase from 05/11/2013
Hello, The trampoline cannot replace a specialist but you can use it for sports of course ;) The France Trampoline team
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Response from France Trampoline
Delivery guaranteed within 48h a few days before Christmas. Very good advice by phone for choosing the trampoline and its accessories. Very good quality of the material, assembly without difficulty (2 hours for the trampoline + net with two people). Tried on Christmas day by the whole family and adopted by ages 2 to 60.
C
Clementine P.
Rating: 5 out of 5
following a purchase from 08/10/2013
Excellent service. Before the purchase: thorough answers to all my questions (and without trying to make me buy the most expensive...), undeniable technical knowledge. After the purchase: very fast shipping, everything arrived well in time for Christmas even though I ordered a bit last minute... the kids were thrilled! In short, thank you for your advice, now we just have to enjoy! ;-)
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Response from France Trampoline
You owe me a osteopathy session. ; )
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