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D
Rating: 4 out of 5
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Simple and easy-to-access website for a quick order. I appreciated the payment in installments without fees, as well as the order tracking. The delivery person called as agreed to make an appointment and delivered within the timeframe. We are eagerly awaiting the net! The quality of the trampoline is remarkable compared to other less expensive brands... We are delighted on all points. Armelle
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S
Rating: 4 out of 5
Hello I was very well advised on the choice of my trampoline, however at my order I took a double chair hammock and I would have liked more advice, I find myself without the fixing set while I thought it was included, so I have to order it and pay shipping costs which is not normal, I contacted the services who did not propose anything in commercial effort
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Response from France Trampoline
Hello Sir, Thank you for your message. We apologize for the inconvenience caused regarding your hammock order. It is indicated on the hammock page that our hammocks are supplied alone, without support or fixing set. The supports and fixing sets are indeed offered separately in the accessories section. To avoid any confusion, we will highlight this information more prominently on each product page. We remain at your disposal for any information. Best regards, the France Trampoline team.
G
Rating: 5 out of 5
Ensure the security of customer data despite the different IT migrations. The phone call to confirm the technical data was very good. Quick delivery.
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M
Rating: 4 out of 5
hello, very good quality trampoline, fast delivery but problem with the carrier: the first time he called me, we agreed on a morning delivery, being absent all afternoon, problem: he came around 4 PM, he left the package with a neighbor and the second time the carrier called me when he was in front of my house, I was absent. Too bad because at the material level everything is perfect, I recommend France trampoline
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Response from France Trampoline
Hello Madam, We are delighted that our product meets your expectations and thank you for your message. However, please excuse us for this appointment issue. During this busy period, our provider is doing its best to meet its commitments. Unfortunately, there are sometimes certain inconveniences due to a high number of deliveries. We remain at your complete disposal by phone or email. Good afternoon. Sincerely, the France Trampoline team.
C
Rating: 5 out of 5
Clear website and very pleasant telephone customer relations
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G
Rating: 5 out of 5
Trampoline conforms to the description, assembly quite easy with a comprehensive manual. Very good quality material, which delights both young and old.
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P
Rating: 4 out of 5
more info on delivery would be good (tracking)
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P
Rating: 4 out of 5
Very quick delivery and very professional contact. The only complaint, too bad that at this price, there is no protective cover included to protect the fabric from bird droppings and others.
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Response from France Trampoline
Hello, Thank you for your message. We currently offer trampoline + net + ladder packs at already very advantageous prices for the quality of our products. If you are still interested in a protective cover, please note that we offer this accessory for sale on our site for all sizes of trampoline. Do not hesitate to contact us for any further information. Good afternoon, Best regards, the France Trampoline team.
C
Rating: 5 out of 5
Very readable website with appropriate technical advice, quick order and delivery. Well done!
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D
Rating: 4 out of 5
We are satisfied, only regret: not having the protective net with the package (delay of 15 days)
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Response from France Trampoline
Dear Sir/Madam, our restocking of net stock will take place this Friday, June 15. You will therefore receive your protective net next week. We thank you for your patience. Best regards, the France Trampoline team.
M
Rating: 4 out of 5
Hello, Hello we ordered on your site. The processing time for the order was very quick. However, we have a remark to make about the delivery. We received a delivery notice in our mailbox without having been informed beforehand of their arrival. It would have been wise to be informed by SMS or email of the day and time slot for delivery so that we could make arrangements to receive the package. We called the delivery unit specifying the future delivery date and they did not take our request into account (the delivery did not take place). In summary, the delivery time is longer than your order processing time. Best regards
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E
Rating: 4 out of 5
I find the ordering service efficient and clear but I cannot say if I am completely satisfied as I have not yet received my trampoline.
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E
Rating: 4 out of 5
Long but easy assembly, a second person needed towards the end (5 hours) the new nets with fiberglass arches are really good, finish and efficiency top. As an adult (70 kg), this trampoline is very fun, super bounce, be careful as you can go very high. The entrance door and the chassis are perfect. The oval shape in 430 allows for good movement across the entire surface. 10-year-old children (25 kg) have a lot of fun and the bounce is also excellent. The only complaint is the protective cushion which is really not thick enough, especially to protect an adult. For the durability of the mat and the net with the weather and the sun, we are
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F
Rating: 5 out of 5
User-friendly site, easy order, quick delivery Nothing to add!
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E
Rating: 4 out of 5
Nothing to report.
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G
Rating: 5 out of 5
Nothing to complain about, very good for spare parts. Thank you!
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C
Rating: 4 out of 5
THE DELIVERY
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E
Rating: 4 out of 5
Satisfied with the product and the reception time
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S
Rating: 4 out of 5
unfriendly delivery person, operator on the other hand helpful
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M
Rating: 5 out of 5
Very clear site for an easy order, fairly quick delivery and well-tracked transport. Very good product, well-designed assembly instructions in French. Trampoline received at noon, lunch break, assembly, first jumps at 4 PM. The trampoline has been in place for about a month and brings joy to three kangaroos... (mandatory passage after school). Notably, a pleasant look that does not stand out in the garden (blue/green color, flower and leaf pattern on the net posts). I will contact France trampoline for accessories and spare parts and already recommend the site to my circle.
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P
Rating: 5 out of 5
excellent presentation, clear, and precise
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L
Rating: 5 out of 5
Ultra-fast shipping, in a word perfect
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Y
Rating: 5 out of 5
Excellent service, a technician even called us before delivery to check the correct measurements!
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M
Rating: 4 out of 5
For now nothing
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J
Rating: 5 out of 5
Excellent presentation, clear, and precise.
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J
Rating: 4 out of 5
Too bad the net is not available at the same time as the trampoline! It was mentioned during the order
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M
Rating: 5 out of 5
appreciable and friendly control call. Quick delivery even if it could have posed availability issues
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G
Rating: 4 out of 5
Quality of the commercial service impeccable. Received the trampoline on time. The quality of the product is even beyond my expectations. Solidness, finish, and beauty of the product are all there. Thank you
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C
Rating: 5 out of 5
Very good communication, information regarding an order that could not be fully processed was perfectly managed, we were able to get someone right away.
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W
Rating: 5 out of 5
Very satisfactory material as well as a good business relationship. The Oxygene series meets our expectations. Ease of use of the site for choosing the trampoline as well as for its purchase.
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K
Rating: 4 out of 5
Fast delivery, good product.
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M
Rating: 5 out of 5
Nothing to report. Quality material. Commercial service with a "order tracking" worthy of the name. Ultra-fast delivery as we requested (for a birthday gift) I recommend this site
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C
Rating: 5 out of 5
On Tuesday, May 22, the delivery company contacted us to set a date and time for delivery, so we agreed on an appointment with the delivery person for Wednesday, May 23 in the morning because we had a constraint in the afternoon starting at 3:30 PM -- we had to contact the delivery company again on May 23 at 2:00 PM because no delivery person had come, contacted again at 3:00 PM -- finally a call from the company at 3:45 PM announcing that the delivery person had arrived, he forced the gate to enter (electric gate opening in the French way) we had to manage to be present for the delivery - the delivery person did apologize for the delay otherwise trampoline OK
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S
Rating: 5 out of 5
Give a delivery time
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L
Rating: 4 out of 5
A big thank you for the fast delivery, the birthday was perfect. We chose a jumping up 250 trampoline, impeccable for children from 6 to 88 years old.
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S
Rating: 5 out of 5
Very good product delivered on time.
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A
Rating: 5 out of 5
Product okay but the color does not match the order
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S
Rating: 5 out of 5
Nothing to report
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D
Rating: 4 out of 5
Dear Sir/Madam, We apologize for this delivery issue. Our carrier is supposed to call each customer a few days in advance to establish a delivery time. Please know that during this busy period, our provider is doing its best to meet its commitments. Please accept our sincerest apologies for the inconvenience caused. We remain at your complete disposal by phone or email. Sincerely, The France Trampoline team.
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Response from France Trampoline
When ordering small items, 19€ for shipping is excessive, a more standard and cheaper carrier should be chosen. The ordering process is impeccable but I am very disappointed with the 2 sleeves received, made of very different fabric from the ones I already had. Customer support is very good but the last 2 people I spoke to on the phone did not give the same information, which is a shame. I will probably use the site again since I have a mischievous dog who decided to tear apart my trampoline, I am buying it piece by piece. That’s also why the 19€ shipping annoys me. I already bought a protective cover on *******, cheaper and without shipping costs (but less practical I admit, also less sturdy but under the dog's teeth, same result)