Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 4 and 5 stars

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M
Maite L.
Rating: 5 out of 5
following a purchase from 03/05/2023
No problem!
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Fabrice G.
Rating: 4 out of 5
following a purchase from 03/05/2023
Very nice welcome and advice
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Thomas T.
Rating: 5 out of 5
following a purchase from 05/05/2023
Quality products, a wonder for children
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Benoit G.
Rating: 1 out of 5
following a purchase from 02/05/2023
The last order does not fit our trampoline because apparently your mats do not match the size!!! Moreover, the ad suggests that the tarps are delivered with the springs, unfortunately this is not the case! We can no longer use our trampoline since the last delivery.
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Response from France Trampoline
Hello, Thank you for sharing your experience with the net you ordered. We are sorry to learn that the size of the net was not quite suitable for your trampoline, which prevents you from completely going around it. We understand your disappointment and wish to resolve this issue for you. To better assess the situation, we encourage you to send us photos of the net installed on your trampoline. This will allow us to examine the problem more closely and find an appropriate solution. You can send them to our customer service at [email protected]. Best regards, The France Trampoline team
E
Eric O.
Rating: 5 out of 5
following a purchase from 30/04/2023
Product received quickly, easy to assemble and meets my expectations
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David B.
Rating: 5 out of 5
following a purchase from 03/05/2023
Nothing to complain about. Order delivered quickly and as expected. The customer service is responsive.
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Amelie V.
Rating: 5 out of 5
following a purchase from 03/05/2023
Top trampoline, easy to assemble and of good quality, and the delivery was super fast, I highly recommend ++
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William H.
Rating: 5 out of 5
following a purchase from 02/05/2023
Excellent contact and product received on time, thank you
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Nathalie T.
Rating: 5 out of 5
following a purchase from 03/05/2023
Listening team and great responsiveness, well done for the customer service
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Fabio R.
Rating: 5 out of 5
following a purchase from 11/04/2023
Everything perfect as described.
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Guillaume Q.
Rating: 5 out of 5
following a purchase from 02/05/2023
Fast delivery
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Jean Paul G.
Rating: 5 out of 5
following a purchase from 02/05/2023
Excellent phone contact; fast delivery.
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Helene V.
Rating: 5 out of 5
following a purchase from 02/05/2023
Complies with delivery times, product identical to the product sheets seen on the site
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Eleonore T.
Rating: 5 out of 5
following a purchase from 02/05/2023
The trampoline is of very good quality. It is easy to assemble. The only downside is that the finishing strip is difficult to put on (poorly designed?).
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Gwénola M.
Rating: 4 out of 5
following a purchase from 30/04/2023
Very good quality of the trampoline but the assembly instructions are sometimes not precise enough and can lead to assembly errors that also require a lot of force sometimes
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Laëtitia B.
Rating: 5 out of 5
following a purchase from 03/05/2023
Despite some issues placing the order on the site due to a temporary bug, I just had to call customer service which was exceptionally efficient.
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Jocelyne D.
Rating: 4 out of 5
following a purchase from 28/04/2023
The person I spoke to on the phone provided the right information, very friendly
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Anne N.
Rating: 5 out of 5
following a purchase from 24/04/2023
Nothing to report
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Linda T.
Rating: 4 out of 5
following a purchase from 28/04/2023
The delivery date I requested was not respected.
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Arnaud R.
Rating: 5 out of 5
following a purchase from 20/04/2023
Fast, efficient, professional and French: Ps: user videos make the difference
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Roger M.
Rating: 4 out of 5
following a purchase from 28/04/2023
Perfect...super friendly phone reception (kindness, speed...)
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Mélanie B.
Rating: 5 out of 5
following a purchase from 30/04/2023
Perfect, meets expectations.
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Aurélie B.
Rating: 5 out of 5
following a purchase from 30/04/2023
Delighted with the trampoline! I ordered the rectangular model and was pleasantly surprised by the quality of the materials!
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Jean Philippe D.
Rating: 4 out of 5
following a purchase from 28/04/2023
Delivery: torn box, big scare but ultimately everything went well during assembly. Material: everything seems to be of good quality, just change the strap system for the ground attachment. Follow-up: from my phone call, very good interlocutor who took my remarks into account (delivery 📦). Just a bit disappointed to have seen that shortly after my order, many trampolines were on sale, 20% which still represents a nice amount. With my misadventures, I would have appreciated at least a voucher to order accessories for the children on the site.
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Claire S.
Rating: 5 out of 5
following a purchase from 03/05/2023
Adapted product, but be careful to respect the weight. This is the second one we are buying.
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Jean-Paul P.
Rating: 5 out of 5
following a purchase from 01/05/2023
Not enough detail in the attachment system
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Claire B.
Rating: 5 out of 5
following a purchase from 29/04/2023
We are happy
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Sonia C.
Rating: 5 out of 5
following a purchase from 02/05/2023
From ordering to receipt, everything is perfect, excellent customer service! The zip line is easy to assemble, high-quality reliable products, we are delighted
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Marc D.
Rating: 5 out of 5
following a purchase from 30/04/2023
Very good, excellent
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Annie R.
Rating: 4 out of 5
following a purchase from 01/05/2023
Top product...
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Marie-Laure P.
Rating: 5 out of 5
following a purchase from 29/04/2023
Excellent product and frankly top-notch. Thank you France trampoline
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Clément C.
Rating: 4 out of 5
following a purchase from 24/04/2023
The order went very well, the delivery times impeccable. Product that meets our expectations, however very difficult to assemble and yet done by DIY enthusiasts!
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Marc B.
Rating: 5 out of 5
following a purchase from 01/05/2023
Very good product, compliant. The zip line is well made and the assembly instructions are clear.
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Freddy C.
Rating: 5 out of 5
following a purchase from 28/04/2023
Nothing to report, super fast
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Eric G.
Rating: 5 out of 5
following a purchase from 30/04/2023
Quality products, perfectly matches the description and very happy with the after-sales service, I received valuable advice from a customer service representative.
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Gueret F.
Rating: 5 out of 5
following a purchase from 30/04/2023
Very good products, fast delivery time
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Sandrine R.
Rating: 5 out of 5
following a purchase from 28/04/2023
Good advice
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Nadine J.
Rating: 5 out of 5
following a purchase from 20/04/2023
Hello, the delivery was made quickly, faster than announced. I was able to have two very satisfactory phone contacts before ordering.
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Isabelle L.
Rating: 5 out of 5
following a purchase from 27/04/2023
No issues to report
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Jean-Marc S.
Rating: 4 out of 5
following a purchase from 19/04/2023
Delivery by Mondial Relay deplorable as well as the drop-off point
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