France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Purchase made without problems. Delivery delayed due to a shortage of parts and difficult supply. Always kept informed of the progress of the order. Very good communication.
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Christian L.
Rating: 5 out of 5
following a purchase from 08/07/2021
Very good phone reception and relevant advice for replacing spare parts. The products are of good quality.
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Willi V.
Rating: 1 out of 5
following a purchase from 05/08/2021
According to customer service, I did not provide any incorrect information when ordering a replacement jumping mat, yet the mat did not fit my trampoline. I had to return it and received the message that I would only be partially refunded. I cannot understand this, as the mat was not used and was returned in its original packaging. No photo of a possible defect was provided as proof, which I require from this provider! Can you initiate this? Thank you! The order number is ***
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Response from France Trampoline
Dear customer, thank you for your feedback. Our spare parts fit our trampolines and other brands if the specifications match. However, it sometimes happens that spare parts are not suitable for certain trampolines, as with your jumping mat. We apologize for this situation, but we do not have another jumping mat with these dimensions. Regarding the return, these are at the customer's expense according to our sales conditions. If you have further comments, please feel free to contact our customer service ([email protected]). Best regards, your Trampolin-Technik team
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Katrin F.
Rating: 5 out of 5
following a purchase from 23/06/2021
Very satisfied with the trampoline, service, and delivery.
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Christelle A.
Rating: 5 out of 5
following a purchase from 18/06/2021
Perfect, I recommend France trampoline
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Gilles C.
Rating: 5 out of 5
following a purchase from 23/06/2021
Good but a bit long delay
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Bertrand F.
Rating: 5 out of 5
following a purchase from 23/07/2021
Everything in order, no problems. 100% satisfied
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Thimothée M.
Rating: 5 out of 5
following a purchase from 31/07/2021
Fast delivery (small downside nonetheless on flexibility, you need to take a day off as we only have a date and no time) Customer service with staff available immediately to respond to all our information requests (delivery, assembly...) that's great! Superb aesthetic product and especially of quality! Despite the small downside on delivery, I recommend this site and give it 5 stars!
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Jean-Duany P.
Rating: 5 out of 5
following a purchase from 26/05/2021
Satisfied with the order, the product, and the delivery.
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Christophe C.
Rating: 5 out of 5
following a purchase from 04/08/2021
A true professional for trampoline
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Muriel P.
Rating: 5 out of 5
following a purchase from 02/08/2021
Accessories for zip line ordered from Switzerland. Very fast shipping and reasonable shipping costs, I am pleasantly surprised. The products seem to be of good quality. To be seen over time.
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Jacques M.
Rating: 1 out of 5
following a purchase from 28/07/2021
Based on your advice, the product does not match, I need to change the springs.
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Response from France Trampoline
Hello, thank you for your comment. Our advisors are trained and know our products to best inform our customers - we apologize if there was an error. Please feel free to contact our customer service ([email protected]) with the dimensions of your trampoline and photos so we can investigate this issue and find a solution. Best regards, the France Trampoline team
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Frédéric M.
Rating: 5 out of 5
following a purchase from 29/07/2021
Product as described
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Marie-Sophie G.
Rating: 5 out of 5
following a purchase from 26/07/2021
Perfect
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Bruno C.
Rating: 5 out of 5
following a purchase from 28/07/2021
Nothing to say, everything was correct
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Martine D.
Rating: 5 out of 5
following a purchase from 03/05/2021
Good quality
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M R.
Rating: 5 out of 5
following a purchase from 08/07/2021
Delivered on time
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Damien B.
Rating: 5 out of 5
following a purchase from 29/07/2021
High quality trampoline it seems (time will confirm hopefully). Only concern: the net attachments were not up to the rest (brittle) and replaced without any issue with spare parts. So very responsive and high-quality customer service. Very satisfied with this purchase.
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Jennifer B.
Rating: 5 out of 5
following a purchase from 05/07/2021
Article as described. Had to pre-order as the item was only available in 6-8 weeks. Everything went smoothly. The item was shipped independently and arrived within the 8 weeks. Everything is great!
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Christophe R.
Rating: 1 out of 5
following a purchase from 18/05/2021
Order placed in April announced for delivery at the end of May and postponed to August without warning. Disappointed by the lack of professionalism regarding the delivery
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Response from France Trampoline
Hello, thank you for your comment. When you ordered in mid-May, the net was not in stock before 30/06, as indicated on the product sheet. In mid-June, we informed you by email that the restocking delay would unfortunately be a bit longer than expected. Upon receipt in our warehouses, we sent it to you without delay on 04/08. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.
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Bernardo C.
Rating: 5 out of 5
following a purchase from 02/08/2021
efficient and quick in the service
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Caroline E.
Rating: 5 out of 5
following a purchase from 31/07/2021
Very good
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Lionel S.
Rating: 5 out of 5
following a purchase from 02/08/2021
Perfect
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Cecile B.
Rating: 5 out of 5
following a purchase from 01/08/2021
The new mat fits perfectly on my trampoline
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Bertrand M.
Rating: 1 out of 5
following a purchase from 04/06/2021
Order received one month late, incomplete, got lost in delivery, delivered to another department, we had to arrange with the person who received it on our behalf to retrieve the material.
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Response from France Trampoline
Hello, thank you for your feedback. We indeed had some transport issues with your package and have followed the process by email and phone exchanges as best we can. We apologize for these circumstances and have informed the carrier. Our customer service remains at your disposal for any further questions or comments ([email protected]). Best regards, the France Trampoline team
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Thierry A.
Rating: 5 out of 5
following a purchase from 04/06/2021
Quality product with many spare parts included
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Alexander V.
Rating: 5 out of 5
following a purchase from 06/06/2021
The trampoline was no longer available, but the expected date was kept. The team was always available for questions about delivery or to change the address. Now the trampoline is in the garden and is used daily. The material seems robust, even for adults, and the assembly was a piece of cake thanks to the good instructions.
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Julien G.
Rating: 5 out of 5
following a purchase from 28/07/2021
Very serious
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Catherine L.
Rating: 5 out of 5
following a purchase from 28/07/2021
Serious company, we had a sizing issue with our foam, it was exchanged without any problem.
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Marie Amélie G.
Rating: 5 out of 5
following a purchase from 14/07/2021
Very professional. Since it was my first time ordering, you checked that my order was correct and I appreciated your attention. Fast shipping. I highly recommend
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Aline J.
Rating: 5 out of 5
following a purchase from 21/07/2021
Order as initially presented, easy and secure assembly. The kids are thrilled! Thank you
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Pierre Yves H.
Rating: 5 out of 5
following a purchase from 14/07/2021
Slightly long delay, but well announced from the start, dates kept. Delay, but good
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Xavier P.
Rating: 5 out of 5
following a purchase from 29/07/2021
OK, satisfied.
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Dzhemma F.
Rating: 5 out of 5
following a purchase from 13/07/2021
Very serious, very competent, easy communication, fast delivery!
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Pascale B.
Rating: 5 out of 5
following a purchase from 24/05/2021
The delays related to the unavailability of certain ordered products were largely compensated by commercial gestures. The products are always of great quality. I recommend.
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Romain G.
Rating: 5 out of 5
following a purchase from 27/07/2021
Quality product. Simple and well-written explanation.
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Eric D.
Rating: 5 out of 5
following a purchase from 27/07/2021
No problems related to the product or delivery. Correct delay.
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Aurelie F.
Rating: 5 out of 5
following a purchase from 04/06/2021
Very good product. Seems very sturdy
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Barbara M.
Rating: 5 out of 5
following a purchase from 28/07/2021
Perfect, I recommend
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Reinhold H.
Rating: 5 out of 5
following a purchase from 18/06/2021
Top product, everything fit
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