France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Square trampoline 3mx3m. Very good quality product, installed for 2 weeks, the whole family finds it robust, quiet, and a great jumping mat for both children and adults. Very satisfied. However, the frame of the trampoline is very heavy and therefore hard to assemble.
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Sophia S.
Rating: 5 out of 5
following a purchase from 07/02/2021
Delivery on time. Product conforms to the order. High quality trampoline, we recommend this brand! Very satisfied with our purchase!
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Karine G.
Rating: 5 out of 5
following a purchase from 07/02/2021
Superb trampoline very happy with the START UP purchase. Very sturdy, beautiful materials
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Alain A.
Rating: 5 out of 5
following a purchase from 29/01/2021
Very good service; quick order taking, fast delivery with an excellent provider.
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Murielle C.
Rating: 5 out of 5
following a purchase from 04/02/2021
Very good
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Sandra O.
Rating: 5 out of 5
following a purchase from 01/01/2021
All to our complete satisfaction.
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Luc C.
Rating: 5 out of 5
following a purchase from 30/12/2020
Very good, nothing to report
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Yves C.
Rating: 5 out of 5
following a purchase from 04/02/2021
We are delighted, the little children helped us set up the equipment, great
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Richard B.
Rating: 5 out of 5
following a purchase from 03/02/2021
Good quality material
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Myriam H.
Rating: 5 out of 5
following a purchase from 29/01/2021
User-friendly website
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Olivier D.
Rating: 5 out of 5
following a purchase from 02/02/2021
Simple order and fast, quality delivery. Material very well packaged.
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Eric A.
Rating: 5 out of 5
following a purchase from 01/02/2021
Slightly increased delivery time, but very professional delivery person, who contacted to ensure the best service.
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Bruno L.
Rating: 5 out of 5
following a purchase from 01/02/2021
Do not ask for a MANDATORY response, here
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Dominique G.
Rating: 5 out of 5
following a purchase from 02/02/2021
Delivery OK, satisfactory material. I use a winch to tension (moderately) the cable. Attention: I cannot imagine the tension achieved with brooms over 40 m (see instructions!). I am satisfied with the overall service.
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Jean-Luc R.
Rating: 5 out of 5
following a purchase from 02/02/2021
Simple and effective
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Jerome R.
Rating: 5 out of 5
following a purchase from 31/01/2021
Top-notch! As usual
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Emeline D.
Rating: 5 out of 5
following a purchase from 24/11/2020
Quality trampoline. Relatively simple assembly with the help of the instructions but you need to be two. My daughter likes it a lot
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Joel L.
Rating: 5 out of 5
following a purchase from 01/02/2021
Perfect
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Audrey B.
Rating: 5 out of 5
following a purchase from 01/02/2021
Super delivered very quickly
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Nicolas C.
Rating: 5 out of 5
following a purchase from 29/01/2021
Very good service. Even though we have only had the trampoline for a few weeks, it seems to be of very good quality
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David F.
Rating: 5 out of 5
following a purchase from 27/01/2021
Impeccable
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François G.
Rating: 5 out of 5
following a purchase from 28/01/2021
Very easy to install, I took the liberty of adding a hoist (which remains permanently) at the start of the zip line for better tension and to facilitate the lifting of the cable (installed alone). The kids are delighted and so are we to see them having fun. Added a harness + lanyard system for my 5-year-old to secure her, maybe you should offer this kind of thing on your site ;-)
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Julie M.
Rating: 5 out of 5
following a purchase from 24/01/2021
The ordered spare parts fit perfectly to replace the damaged parts of our trampoline.
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Claire G.
Rating: 5 out of 5
following a purchase from 25/01/2021
A customer service that is always efficient and very helpful
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Stf L.
Rating: 5 out of 5
following a purchase from 25/01/2021
Nothing
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Carsten L.
Rating: 5 out of 5
following a purchase from 26/01/2021
-
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Miette L.
Rating: 5 out of 5
following a purchase from 25/01/2021
Very good service. Delivery without problems on the scheduled day, after phone contact.
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Stephanie M.
Rating: 5 out of 5
following a purchase from 20/11/2020
Always very good quality products and a great phone service for advice.
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Franck M.
Rating: 1 out of 5
following a purchase from 25/10/2020
Order placed in October, shipped at the end of January. The tracking indicates 'returned to sender' without arriving at the parcel relay at the beginning of February. I called customer service at the beginning of February for an explanation... Beginning of March still nothing.... incomprehensible.
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Response from France Trampoline
Hello, thank you for your feedback. We are sorry to read this. Unfortunately, your package was lost by the carrier. The product is no longer in stock at this time, we offer to cancel your order and refund you in full. Please feel free to contact our customer service. Once again, we are sorry for the inconvenience. Best regards, the France Trampoline team.
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Clemence Y.
Rating: 5 out of 5
following a purchase from 18/11/2020
Meets our expectations for family use and all ages!
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Nicolas M.
Rating: 5 out of 5
following a purchase from 23/01/2021
Nothing to complain about, simple order without surprises.
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Luis Miguel S.
Rating: 5 out of 5
following a purchase from 03/12/2020
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Finot G.
Rating: 5 out of 5
following a purchase from 27/11/2020
Easy to assemble, seems solid and resistant, we'll see with time.
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Nicolas H.
Rating: 5 out of 5
following a purchase from 13/01/2021
Material conforms to the description and of good quality.
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Cramet J.
Rating: 5 out of 5
following a purchase from 22/01/2021
Extraordinary service!!! Ordered the day before, received the next day, very nice quality of the zip line.
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Francis P.
Rating: 1 out of 5
following a purchase from 30/06/2020
Seven months between the order and delivery, I think you hold the world record for professional amateurism.
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Response from France Trampoline
Hello and thank you for your feedback. We understand your dissatisfaction and are truly sorry for the delay in delivering your order. We are currently facing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment are not fulfilling their promises. We have done our best to keep you informed of the delivery delays by email and we sent your order in several shipments, at our expense, as soon as the items were available. Best regards, The France trampoline team.
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Joel C.
Rating: 5 out of 5
following a purchase from 20/01/2021
Friendly phone reception with good advice; very good quality and safe material; fast and serious delivery; assembly quite easy and doable by one person; allows for a fairly good level of sports practice, being relatively close to professional equipment.
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Larue M.
Rating: 5 out of 5
following a purchase from 20/01/2021
Good dialogue. Delivered quickly, in good conditions. Packaging in very good condition.
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Valérie Z.
Rating: 5 out of 5
following a purchase from 04/01/2021
Reliable and compliant.
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Rose Marie E.
Rating: 5 out of 5
following a purchase from 20/01/2021
Very good product. Delivery before the expected date. Very satisfied with my order. Site to recommend.
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