The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Hello, We are not satisfied with the order. Several pieces were damaged. For that price we expected quality materials.
Response from France Trampoline
Hello, Thank you for your feedback. We are very sorry for the inconvenience you have experienced with our products. Customer satisfaction is our priority, and we regret that you have had this experience. When a problem of this type occurs, we strongly encourage you to contact our customer service team within 3 days by email with photos of the problem encountered so that we can take the necessary steps to resolve it and send you replacement parts. We will contact you by email to discuss possible solutions and arrange for the faulty parts to be sent to you. Once again, we apologise for any inconvenience caused. Kind regards, The France Trampoline team.
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Johanna C.
Rating: 5 out of 5
following a purchase from 22/04/2024
Trampoline jump 360 received quickly. Assembly is quite simple if you refer to the instructions and the video. The materials are of good quality, let's see over time 😊 The after-sales service was responsive following a sponsorship issue, the solution was found quickly. Thank you to all your teams 👍
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Alexandra D.
Rating: 5 out of 5
following a purchase from 24/04/2024
Fast delivery, top material
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Audrey Z.
Rating: 5 out of 5
following a purchase from 23/04/2024
Very good, fast and compliant shipping
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Philippe L.
Rating: 5 out of 5
following a purchase from 15/04/2024
Very good quality article Very easy to assemble Quality delivery and logistics tracking.
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Alexandre S.
Rating: 5 out of 5
following a purchase from 21/04/2024
Fast delivery and quality product, the kids love their ninja line!
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Nicolas B.
Rating: 5 out of 5
following a purchase from 21/04/2024
Finding spare parts for a trampoline that is over ten years old is not easy except with France Trampoline where the parts are always available
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Alain K.
Rating: 5 out of 5
following a purchase from 22/04/2024
Everything was perfect except for a small incident with the carrier, resolved after a phone call.
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Vincent G.
Rating: 5 out of 5
following a purchase from 21/04/2024
Great, as ordered
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Jérôme B.
Rating: 5 out of 5
following a purchase from 23/04/2024
Very quick and hassle-free customer service: my trampoline jump mat under warranty was replaced on my first phone call. Thank you for your efficiency!
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Nicolas R.
Rating: 5 out of 5
following a purchase from 21/04/2024
Great trampoline, the kids love it
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Francis T.
Rating: 5 out of 5
following a purchase from 19/04/2024
Purchase made to replace our old 15-year-old trampoline. We were advised by phone and we are completely satisfied with our purchase.
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Laurent P.
Rating: 5 out of 5
following a purchase from 18/04/2024
Product meets my expectations. Simple order, delivery within the announced deadlines. I installed this brake yesterday without any problems and the kids are having a blast!
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Fernando T.
Rating: 5 out of 5
following a purchase from 19/04/2024
We ordered a trampoline, good product, good quality.
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Christophe Y.
Rating: 5 out of 5
following a purchase from 06/04/2024
Very good. Very good bounce for children and adults.
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Stéphan M.
Rating: 5 out of 5
following a purchase from 14/04/2024
Packages delivered on time and without issues.
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Eric B.
Rating: 5 out of 5
following a purchase from 21/04/2024
Fast delivery.
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Adrien B.
Rating: 5 out of 5
following a purchase from 21/04/2024
Second trampoline in 10 years. Always good quality, and a quality and responsive customer service. Thank you again
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Francois C.
Rating: 5 out of 5
following a purchase from 15/04/2024
Good reception of the perfectly packaged parcel! Excellent trampoline for our daughter, a young gymnast!
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Dietrich H.
Rating: 5 out of 5
following a purchase from 26/03/2024
The trampoline looks very good, is well made and has a high bounce power. Very good advice (in English or French) on the phone. Extremely fast delivery. Everything top.
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Michel G.
Rating: 5 out of 5
following a purchase from 18/04/2024
It's all good
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Pierre-yves M.
Rating: 5 out of 5
following a purchase from 16/04/2024
Excellent
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Célia S.
Rating: 5 out of 5
following a purchase from 10/04/2024
We are very satisfied.
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Matthias S.
Rating: 5 out of 5
following a purchase from 26/02/2024
Fast shipping. Top quality in material and workmanship. The safety net fits well for our Ampel 24 360 trampoline.
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Denis D.
Rating: 5 out of 5
following a purchase from 16/04/2024
Excellent service, nothing to report.
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Sylvain N.
Rating: 5 out of 5
following a purchase from 14/04/2024
Delivery compliant and assembly rather simple. Durability of the material. However, the basketball hoop does not hold.
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Bastian T.
Rating: 5 out of 5
following a purchase from 24/03/2024
We ordered and set up a zip line. It gives the children a huge amount of fun. The material also seems to be okay so far. The ordering process went basically as expected, smoothly.
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Elodie K.
Rating: 5 out of 5
following a purchase from 16/04/2024
Great communication for a complicated mat to find, thank you very much for everything.
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Bernd F.
Rating: 5 out of 5
following a purchase from 26/03/2024
The product is top compared to offers at ***. The workmanship corresponds to what you want for the safety of your children. Customer service is great, even if you have a question about the attachment, as the attachments vary among different providers. The delivery was faster than indicated. Thank you very much
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Agnès C.
Rating: 5 out of 5
following a purchase from 14/04/2024
The order was delivered correctly and within the indicated time. Very good.
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Eva K.
Rating: 5 out of 5
following a purchase from 24/11/2023
We ordered the trampoline with a length of 5 m, it is a lot of fun, it is very stable and you can feel the difference to a cheaper trampoline, the children are thrilled
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Marie Yaëlle P.
Rating: 5 out of 5
following a purchase from 16/04/2024
Fast shipping and very good quality item. Easy to assemble with two people.
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Michael W.
Rating: 5 out of 5
following a purchase from 24/03/2024
Fast delivery, flawless quality.
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Arnaud M.
Rating: 5 out of 5
following a purchase from 16/04/2024
Very good service, very good material, nothing to complain about.
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Sylvain B.
Rating: 5 out of 5
following a purchase from 14/04/2024
Great jumping mat ordered to replace an Alice Garden mat that barely bounced.
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Jean-françois H.
Rating: 5 out of 5
following a purchase from 11/04/2024
Top quality
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Rene M.
Rating: 5 out of 5
following a purchase from 23/03/2024
Everything is great, fast delivery
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Marie Claire S.
Rating: 5 out of 5
following a purchase from 11/04/2024
Perfect. Thank you.
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Nicole G.
Rating: 5 out of 5
following a purchase from 11/04/2024
Speed, efficiency, courtesy
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Nicolas B.
Rating: 5 out of 5
following a purchase from 14/04/2024
Very serious and responsive company. Order shipped and received on time.
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