Customer reviews of France Trampoline

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Brigitte F.

Rating: 5 out of 5

Published on 21/06/2023 à 19h31 following a purchase from 22/05/2023

EXCELLENT From the order to customer service, I am amazed by such professionalism. Thank you for your phone reception and your speed in sending spare parts.

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Bruno M.

Rating: 5 out of 5

Published on 21/06/2023 à 19h23 following a purchase from 31/05/2023

Nothing to say. Perfect

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Betty M.

Rating: 5 out of 5

Published on 21/06/2023 à 15h21 following a purchase from 31/05/2023

Gift for a birthday very satisfied with the use he is having fun with this trampoline scooter

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Sylvain J.

Rating: 5 out of 5

Published on 21/06/2023 à 15h14 following a purchase from 30/05/2023

Good 👍

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Edwige V.

Rating: 5 out of 5

Published on 21/06/2023 à 12h43 following a purchase from 29/05/2023

Top. Thank you

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François D.

Rating: 5 out of 5

Published on 21/06/2023 à 12h30 following a purchase from 30/05/2023

Fast delivery and compliant products, thank you

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Teddy T.

Rating: 1 out of 5

Published on 21/06/2023 à 11h36 following a purchase from 29/05/2023

Trampoline delivered damaged: two twisted and crushed structure bars. Called customer service, but no technician available, just a salesperson asking me to call back later. I had to redo the two structure bars myself with a mallet, grinder, and metal drill..

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Response from France Trampoline Published on 02/06/2023

Hello Sir, We are sorry to hear that you encountered a problem with your delivery. We tried to trace your call, however, we cannot find any record of it. Could you please tell us what day and at what time you called us? We always strive to call back our customers whether it is for a simple product question or for after-sales service. We have also just left you a voicemail to check in. Please feel free to contact us again by email or phone to make your complaint. We are open from Monday to Friday from 9:00 AM to 12:15 PM and then from 1:45 PM to 5:30 PM. Best regards, The France Trampoline team

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Pascal H.

Rating: 5 out of 5

Published on 21/06/2023 à 11h19 following a purchase from 31/05/2023

Excellent, fast, very good quality

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Leandro C.

Rating: 5 out of 5

Published on 21/06/2023 à 10h43 following a purchase from 06/05/2023

True professionals. Technical assistance in managing the order was perfect. Absolutely to be recommended.

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Ariadna I.

Rating: 5 out of 5

Published on 20/06/2023 à 20h17 following a purchase from 26/05/2023

High-quality products, it's not cheap but I am delighted with the result. Highly recommended.

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Florence F.

Rating: 5 out of 5

Published on 20/06/2023 à 18h12 following a purchase from 18/05/2023

Perfect 😊

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Luka E.

Rating: 1 out of 5

Published on 20/06/2023 à 17h57 following a purchase from 26/05/2023

I ordered a cover and springs and there are no springs

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Response from France Trampoline Published on 30/05/2023

Hello, Thank you for sharing your opinion regarding your order of cover and springs for the trampoline. We are sorry if you were disappointed to find that there were no springs included in your package. We would like to clarify that on the product sheet, it is specified that the springs are sold separately and are not included with the cover. If you need additional springs, our customer service team is available to help you choose the springs compatible with your trampoline. We thank you for your understanding and your feedback. Best regards, The customer service team

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Gwenvael C.

Rating: 5 out of 5

Published on 20/06/2023 à 17h48 following a purchase from 28/05/2023

Nothing to say, everything is perfect

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Laure M.

Rating: 5 out of 5

Published on 20/06/2023 à 15h29 following a purchase from 29/05/2023

Very good phone contact

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Emmanuelle P.

Rating: 5 out of 5

Published on 20/06/2023 à 11h48 following a purchase from 30/05/2023

Perfect and the customer service is just incredible! They did everything to ensure I received the product before my son's birthday. They even took the care to call the carrier. It's so rare! I am delighted

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Florent P.

Rating: 5 out of 5

Published on 20/06/2023 à 10h41 following a purchase from 30/05/2023

Order placed as part of a customer service. At first contact, the response was rather negative and did not take into account my previous orders as a loyal customer of the brand. After a second email, I was heard which allowed me to place an order with a commercial gesture.

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Adeline C.

Rating: 5 out of 5

Published on 20/06/2023 à 09h41 following a purchase from 13/05/2023

Very good product, the dome is perfect, sturdy

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Jean-luc K.

Rating: 5 out of 5

Published on 19/06/2023 à 20h17 following a purchase from 27/05/2023

Very good product so far. There was a possible doubt about the ordered reference: I was immediately contacted to confirm and avoid any unpleasant surprises. Rare and great initiative. Well done

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Benoit A.

Rating: 5 out of 5

Published on 19/06/2023 à 19h25 following a purchase from 29/05/2023

Top Quality

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Delphine A.

Rating: 5 out of 5

Published on 19/06/2023 à 16h40 following a purchase from 23/05/2023

The order tracking service is very efficient. I was able to get all the necessary information and exchange an ordered net for another reference that was the right size.

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Silvia S.

Rating: 5 out of 5

Published on 19/06/2023 à 15h35 following a purchase from 23/05/2023

Good product. Everything correct.

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Benjamin M.

Rating: 5 out of 5

Published on 19/06/2023 à 15h19 following a purchase from 29/05/2023

Fast and compliant shipping

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Karine G.

Rating: 5 out of 5

Published on 19/06/2023 à 11h40 following a purchase from 30/05/2023

Perfect

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Nicolas D.

Rating: 5 out of 5

Published on 19/06/2023 à 10h22 following a purchase from 22/05/2023

Material conforms to the order. You can clearly see the difference in quality compared to other brands 'mass distribution'. Good responsiveness from customer service over the phone. Let yourself be tempted by this beautiful product.

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Gelin C.

Rating: 5 out of 5

Published on 19/06/2023 à 08h10 following a purchase from 25/05/2023

Excellent customer relationship following a contact from the phone service for advice. Courteous and polite professionals, perfect

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Sandra S.

Rating: 5 out of 5

Published on 18/06/2023 à 18h53 following a purchase from 27/05/2023

Fast and quality delivery. Very happy with my order

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Michel P.

Rating: 5 out of 5

Published on 18/06/2023 à 18h47 following a purchase from 28/05/2023

Perfect

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Mathieu H.

Rating: 5 out of 5

Published on 18/06/2023 à 09h27 following a purchase from 29/05/2023

Product topics! Top quality!

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Marie-christine A.

Rating: 5 out of 5

Published on 17/06/2023 à 17h34 following a purchase from 24/05/2023

Record time

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Perrine D.

Rating: 5 out of 5

Published on 17/06/2023 à 13h20 following a purchase from 25/05/2023

Perfect, I am delighted

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Céline D.

Rating: 5 out of 5

Published on 16/06/2023 à 17h18 following a purchase from 25/05/2023

The products are of very good quality. We appreciate being able to easily order spare parts and accessories to repair and renovate our trampoline

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Martina G.

Rating: 5 out of 5

Published on 16/06/2023 à 14h19 following a purchase from 01/05/2023

Great products, super quality! We are very satisfied!

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Emilie F.

Rating: 5 out of 5

Published on 16/06/2023 à 13h11 following a purchase from 23/05/2023

Quality products, all parts of the trampolines are available to be replaced. Perfect.

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Amaury D.

Rating: 5 out of 5

Published on 15/06/2023 à 16h42 following a purchase from 27/04/2023

A bit long between the order and delivery but otherwise all good

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Géry L.

Rating: 5 out of 5

Published on 15/06/2023 à 12h16 following a purchase from 25/05/2023

Good quality material and quite easy to install.

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Barthélemy D.

Rating: 5 out of 5

Published on 15/06/2023 à 10h40 following a purchase from 23/05/2023

Very quick response after a question asked about a material purchased 2 years ago.

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Jean-françois D.

Rating: 5 out of 5

Published on 15/06/2023 à 09h16 following a purchase from 21/05/2023

Product meets my expectations perfectly. Fast and careful delivery

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Martin T.

Rating: 5 out of 5

Published on 15/06/2023 à 08h57 following a purchase from 24/05/2023

Nothing to report

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Melanie L.

Rating: 5 out of 5

Published on 14/06/2023 à 21h22 following a purchase from 14/05/2023

Perfect. Thank you

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Frédéric G.

Rating: 5 out of 5

Published on 14/06/2023 à 20h22 following a purchase from 25/05/2023

Responsiveness

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