Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1 and 5 stars

Reset filters

Christian R.

Published on 26/06/2023 à 17h18 following a purchase from 03/06/2023

Excellent product

Translated reviews

Bruno D.

Published on 26/06/2023 à 13h53 following a purchase from 04/06/2023

Hello, good quality product, relatively easy to assemble, a small defect on a plastic part separating the vertical posts from the feet on the ground. Nevertheless, very good product.

Translated reviews

Pascale B.

Published on 26/06/2023 à 13h50 following a purchase from 04/06/2023

Top material, only the assembly instructions are a bit lacking, it would be good to mention that a video on YouTube exists, it helped me a lot

Translated reviews

Philippe S.

Published on 26/06/2023 à 11h47 following a purchase from 26/05/2023

Perfect 👍

Translated reviews

Christelle C.

Published on 26/06/2023 à 10h21 following a purchase from 30/04/2023

Commitment kept. Delivery a bit faster than expected.

Translated reviews

Killian P.

Published on 26/06/2023 à 09h18 following a purchase from 03/06/2023

Assembly, very well explained, fast delivery

Translated reviews

Brigitte F.

Published on 25/06/2023 à 21h45 following a purchase from 05/06/2023

Excellent from order to customer service. Thank you for your professionalism.

Translated reviews

François A.

Published on 25/06/2023 à 21h30 following a purchase from 04/06/2023

Perfect service

Translated reviews

Paul S.

Published on 25/06/2023 à 20h49 following a purchase from 03/06/2023

Very good

Translated reviews

David P.

Published on 25/06/2023 à 12h57 following a purchase from 28/05/2023

Excellent trampoline, easy to assemble, the only downside is the assembly of the safety net where it needs to be installed in the right direction to be set up

Translated reviews

Cat B.

Published on 25/06/2023 à 12h14 following a purchase from 02/06/2023

Order and receipt very fast, well packaged

Translated reviews

Markus S.

Published on 25/06/2023 à 08h28 following a purchase from 13/05/2023

Everything is fine

Translated reviews

Julien G.

Published on 24/06/2023 à 17h41 following a purchase from 31/05/2023

Everything was perfect!! I even received a call regarding the order and the compatibility of the jumping mat with the existing structure

Translated reviews

Ludovic D.

Published on 23/06/2023 à 17h55 following a purchase from 24/05/2023

The site is clear with information that can be found quickly. The order is easy to place and the shipping is very fast. Moreover, the customer service is also very responsive and accommodating.

Translated reviews

Ahmed E.

Published on 23/06/2023 à 14h42 following a purchase from 25/05/2023

Translated reviews

Nicole C.

Published on 23/06/2023 à 11h29 following a purchase from 01/06/2023

Super quality product, fast delivery, pure happiness

Translated reviews

Hervé B.

Published on 23/06/2023 à 10h50 following a purchase from 02/06/2023

Fast and efficient!

Translated reviews

Claire C.

Published on 23/06/2023 à 09h31 following a purchase from 01/06/2023

Very happy with this second product, my two little girls are very happy with this new equipment. Very nice quality.

Translated reviews

Katia C.

Published on 22/06/2023 à 10h15 following a purchase from 01/06/2023

Nothing to say, meets expectations

Translated reviews

Hans C.

Published on 22/06/2023 à 09h35 following a purchase from 07/05/2023

Flawless processing. Very good material. Perfect description and assembly instructions. Definitely recommend!

Translated reviews

Guylène N.

Published on 22/06/2023 à 09h20 following a purchase from 01/06/2023

Delivery speed

Translated reviews

François L.

Published on 21/06/2023 à 20h52 following a purchase from 29/05/2023

excellent service no criticism

Translated reviews

Brigitte F.

Published on 21/06/2023 à 19h31 following a purchase from 22/05/2023

EXCELLENT From the order to customer service, I am amazed by such professionalism. Thank you for your phone reception and your speed in sending spare parts.

Translated reviews

Bruno M.

Published on 21/06/2023 à 19h23 following a purchase from 31/05/2023

Nothing to say. Perfect

Translated reviews

Betty M.

Published on 21/06/2023 à 15h21 following a purchase from 31/05/2023

Gift for a birthday very satisfied with the use he is having fun with this trampoline scooter

Translated reviews

Sylvain J.

Published on 21/06/2023 à 15h14 following a purchase from 30/05/2023

Good 👍

Translated reviews

Edwige V.

Published on 21/06/2023 à 12h43 following a purchase from 29/05/2023

Top. Thank you

Translated reviews

François D.

Published on 21/06/2023 à 12h30 following a purchase from 30/05/2023

Fast delivery and compliant products, thank you

Translated reviews

Teddy T.

Published on 21/06/2023 à 11h36 following a purchase from 29/05/2023

Trampoline delivered damaged: two twisted and crushed structure bars. Called customer service, but no technician available, just a salesperson asking me to call back later. I had to redo the two structure bars myself with a mallet, grinder, and metal drill..

Translated reviews

Response from France Trampoline Published on 02/06/2023

Hello Sir, We are sorry to hear that you encountered a problem with your delivery. We tried to trace your call, however, we cannot find any record of it. Could you please tell us what day and at what time you called us? We always strive to call back our customers whether it is for a simple product question or for after-sales service. We have also just left you a voicemail to check in. Please feel free to contact us again by email or phone to make your complaint. We are open from Monday to Friday from 9:00 AM to 12:15 PM and then from 1:45 PM to 5:30 PM. Best regards, The France Trampoline team

Pascal H.

Published on 21/06/2023 à 11h19 following a purchase from 31/05/2023

Excellent, fast, very good quality

Translated reviews

Leandro C.

Published on 21/06/2023 à 10h43 following a purchase from 06/05/2023

True professionals. Technical assistance in managing the order was perfect. Absolutely to be recommended.

Translated reviews

Ariadna I.

Published on 20/06/2023 à 20h17 following a purchase from 26/05/2023

High-quality products, it's not cheap but I am delighted with the result. Highly recommended.

Translated reviews

Florence F.

Published on 20/06/2023 à 18h12 following a purchase from 18/05/2023

Perfect 😊

Translated reviews

Luka E.

Published on 20/06/2023 à 17h57 following a purchase from 26/05/2023

I ordered a cover and springs and there are no springs

Translated reviews

Response from France Trampoline Published on 30/05/2023

Hello, Thank you for sharing your opinion regarding your order of cover and springs for the trampoline. We are sorry if you were disappointed to find that there were no springs included in your package. We would like to clarify that on the product sheet, it is specified that the springs are sold separately and are not included with the cover. If you need additional springs, our customer service team is available to help you choose the springs compatible with your trampoline. We thank you for your understanding and your feedback. Best regards, The customer service team

Gwenvael C.

Published on 20/06/2023 à 17h48 following a purchase from 28/05/2023

Nothing to say, everything is perfect

Translated reviews

Laure M.

Published on 20/06/2023 à 15h29 following a purchase from 29/05/2023

Very good phone contact

Translated reviews

Emmanuelle P.

Published on 20/06/2023 à 11h48 following a purchase from 30/05/2023

Perfect and the customer service is just incredible! They did everything to ensure I received the product before my son's birthday. They even took the care to call the carrier. It's so rare! I am delighted

Translated reviews

Florent P.

Published on 20/06/2023 à 10h41 following a purchase from 30/05/2023

Order placed as part of a customer service. At first contact, the response was rather negative and did not take into account my previous orders as a loyal customer of the brand. After a second email, I was heard which allowed me to place an order with a commercial gesture.

Translated reviews

Adeline C.

Published on 20/06/2023 à 09h41 following a purchase from 13/05/2023

Very good product, the dome is perfect, sturdy

Translated reviews

Jean-Luc K.

Published on 19/06/2023 à 20h17 following a purchase from 27/05/2023

Very good product so far. There was a possible doubt about the ordered reference: I was immediately contacted to confirm and avoid any unpleasant surprises. Rare and great initiative. Well done

Translated reviews