Customer reviews of France Trampoline

9,4 /10

Based on 22 065 published reviews

5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1 and 5 stars

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Nadege B.

Published on 17/09/2022 à 16h20 following a purchase from 20/08/2022

I appreciated the message asking for useful information to ensure that the order matched the characteristics of my trampoline

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Charlene M.

Published on 17/09/2022 à 12h41 following a purchase from 18/08/2021

We installed the equipment this spring while scrupulously following the instructions, but this summer the bottom strap broke suddenly while my children are young and light. Not even 6 months of installation with little use. Given the selling price, it is really poor quality.

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Response from France Trampoline Published on 20/08/2021

Hello, We have taken your comments regarding the slackline into account. We are disappointed to read, after a year and a half (and not 6 months), that your experience is not more positive. Indeed, we have only received positive feedback on this product range and we are very happy with its quality and long-term resistance. As explained during our email exchange, it seems that the tree protectors, provided with the strap, were not installed when setting up your slackline, which caused the bark of the tree to rub against the strap, resulting in the tear. Despite this poor installation, we have exceptionally sent you a replacement strap under warranty. Don't forget that our customer service is available from Monday to Friday by email or by phone from 9:00 AM to 12:15 PM and from 1:45 PM to 5:30 PM. Best regards,

Jean-louis J.

Published on 17/09/2022 à 08h44 following a purchase from 25/08/2022

Excellent: great choice and ad hoc verification of desired products. It remains to be seen over time the quality of the products.

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Sandrine L.

Published on 17/09/2022 à 08h10 following a purchase from 17/08/2022

Perfect

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Eric R.

Published on 16/09/2022 à 18h55 following a purchase from 04/08/2022

Good understanding of the problem, help and effective reaction

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Yoann V.

Published on 16/09/2022 à 18h12 following a purchase from 23/08/2022

Perfect very good nothing to say

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Lucienne P.

Published on 16/09/2022 à 14h44 following a purchase from 23/08/2022

An impeccable service

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Gaby M.

Published on 16/09/2022 à 08h45 following a purchase from 25/08/2022

excellent

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Didier Q.

Published on 15/09/2022 à 14h59 following a purchase from 20/05/2022

Excellent welcome and response to the question asked. Fast and efficient.

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Marie-laure P.

Published on 15/09/2022 à 08h20 following a purchase from 25/08/2022

A top-notch customer service that reacted quickly to resolve my issue. Very professional.

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Yves-henri H.

Published on 14/09/2022 à 20h20 following a purchase from 17/08/2022

Super quality. Nothing to complain about. Thank you

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Emilie B.

Published on 14/09/2022 à 18h24 following a purchase from 23/08/2022

Delivery and order top-notch, no issues, we are all very happy with the climbing dome. Easy to assemble.

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Philippe L.

Published on 14/09/2022 à 12h54 following a purchase from 02/08/2022

SERIOUS AND GOOD AFTER-SALES SERVICE

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Judi C.

Published on 14/09/2022 à 11h12 following a purchase from 23/08/2022

Excellent advice and service.

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Herve M.

Published on 13/09/2022 à 20h47 following a purchase from 08/08/2022

Excellent

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Isabelle M.

Published on 13/09/2022 à 20h35 following a purchase from 15/08/2022

Impeccable

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Betty D.

Published on 13/09/2022 à 19h42 following a purchase from 06/08/2022

Received on time, pleasant carrier

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Denis C.

Published on 13/09/2022 à 19h21 following a purchase from 09/08/2022

The trampoline I ordered matched exactly what I was looking for.

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Stéphanie C.

Published on 13/09/2022 à 18h38 following a purchase from 10/08/2022

Top quality product. Fast and compliant delivery

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Muriel F.

Published on 13/09/2022 à 18h20 following a purchase from 02/08/2022

Very good product, delivered very quickly

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Danièle S.

Published on 13/09/2022 à 17h53 following a purchase from 29/07/2022

Exemplary speed needs

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Belen G.

Published on 13/09/2022 à 16h28 following a purchase from 08/08/2022

We placed an order for one piece and they sent it in a short time. I am satisfied and I would recommend them.

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Virgil L.

Published on 13/09/2022 à 16h21 following a purchase from 17/08/2022

Great communication and fast shipping Perfect

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Delphine E.

Published on 13/09/2022 à 13h25 following a purchase from 19/08/2022

Good product, good delivery.

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Stephane D.

Published on 13/09/2022 à 10h46 following a purchase from 10/08/2022

Perfect. Quality trampoline

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Vincent P.

Published on 12/09/2022 à 21h35 following a purchase from 20/08/2022

Trampoline Jump'up 430 received very quickly, complementary and in good condition. Product perfectly meets my expectations in terms of sturdiness, bounce, and ease of assembly. My children are happy.

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Cyril C.

Published on 12/09/2022 à 20h52 following a purchase from 08/08/2022

Quality product easy to assemble Nothing to say

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Alain P.

Published on 12/09/2022 à 20h33 following a purchase from 15/08/2022

Satisfied customer.

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Sébastien M.

Published on 12/09/2022 à 19h58 following a purchase from 19/08/2022

The delivery person was very professional. Easy assembly.

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Emmanuelle M.

Published on 12/09/2022 à 19h37 following a purchase from 12/08/2022

Very good

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Anne Marie S.

Published on 12/09/2022 à 19h33 following a purchase from 17/08/2022

Following a delivery delay, the ordered trampoline net was left in a barn. When I found it, it was too small. You exchanged it for me, a nice commercial gesture. I sent back the too small one. Thank you for this commercial conduct. Ams

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Alain L.

Published on 12/09/2022 à 19h32 following a purchase from 16/08/2022

Very fast, corresponds to what I was looking for to repair a Kanguy trampoline, the only small detail is that the fiber rods do not match the diameter of the trampoline as they are too short by 40 cm. I suppose there is a difference in circumference between Kanguy and France Trampoline despite having the same diameter. This did not prevent me from remedying it, so my grandchildren can continue to use it.

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Sylvie S.

Published on 12/09/2022 à 18h11 following a purchase from 16/08/2022

Very reliable. Deadline respected. Conforms to what is announced.

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Julie D.

Published on 12/09/2022 à 17h45 following a purchase from 10/08/2022

Nothing to report

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Manon P.

Published on 12/09/2022 à 17h32 following a purchase from 09/08/2022

Super fast and careful shipping and reception. Quality product. The children are delighted. Just a downside: the document is sometimes poorly explained on the steps, we watch the video and it shows us in a different way. So we don't know which one to choose.

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Martin F.

Published on 12/09/2022 à 17h19 following a purchase from 10/08/2022

Effective and fast

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Myriam M.

Published on 12/09/2022 à 17h19 following a purchase from 20/08/2022

I had bought a 3.60m dome and one of the bars had a design flaw. I took a photo and sent it to customer service. They were prompt to respond and very kind. They sent me a new bar to replace the defective one. Thank you sincerely for your seriousness and to France Trampoline which I highly recommend. Best regards

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Helen P.

Published on 12/09/2022 à 17h15 following a purchase from 06/08/2022

Fast and complete delivery, easy to assemble with the manual, alone I took 1h30, very solid and especially if there is a break I am sure to find the spare part. Rating ++++ I recommend this item.

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Martine B.

Published on 12/09/2022 à 16h53 following a purchase from 01/08/2022

Excellent service, from order to delivery, the driver was very helpful and friendly. Fast delivery, it was for a birthday gift, excellent quality product.

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Aline D.

Published on 12/09/2022 à 16h32 following a purchase from 16/08/2022

Top

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