Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1 and 5 stars

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Marie-Hélène M.

Published on 23/10/2022 à 14h14 following a purchase from 03/10/2022

Very very good after-sales service, I highly recommend. Responsive, parts change the best. A big thank you

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Kevin R.

Published on 23/10/2022 à 11h21 following a purchase from 02/10/2022

Very good site

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Thibault T.

Published on 20/10/2022 à 14h40 following a purchase from 25/09/2022

Perfect from order to delivery. The product is as described. Assembly is not too complicated and the videos on the site also help a lot.

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Wandy D.

Published on 18/10/2022 à 19h55 following a purchase from 20/09/2022

Perfect, good order tracking, perfect delivery, fast delivery

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Jérôme S.

Published on 18/10/2022 à 12h18 following a purchase from 25/09/2022

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Muriel C.

Published on 18/10/2022 à 09h59 following a purchase from 24/09/2022

I am very satisfied with my order. The item arrived very quickly. The structure is solid and of good quality. I recommend your site to my acquaintances +++ Just a downside though. You have stock shortages that prevented me from taking everything I wanted at once.

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Christophe M.

Published on 18/10/2022 à 08h50 following a purchase from 27/09/2022

Product delivered on time and in good condition

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Véronique S.

Published on 17/10/2022 à 17h45 following a purchase from 23/09/2022

Very good

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Vanessa B.

Published on 14/10/2022 à 21h46 following a purchase from 22/09/2022

Very good, fast delivery. Top trampoline

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Wim D.

Published on 13/10/2022 à 12h27 following a purchase from 22/09/2022

Everything ok

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Nathalie B.

Published on 12/10/2022 à 16h12 following a purchase from 21/09/2022

Very fast shipping. Perfect

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Christèle P.

Published on 12/10/2022 à 14h25 following a purchase from 20/09/2022

Excellent product, of good quality, as a childminder, the little ones are delighted as are my grandchildren.

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Nicolas E.

Published on 11/10/2022 à 18h55 following a purchase from 16/09/2022

Excellent online purchase. Product quality is on point!

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Marion A.

Published on 10/10/2022 à 15h10 following a purchase from 26/03/2022

We installed the bags this weekend… mediocre quality, you fill one bag and it cracks… result, 3 cracked sausages. Move along

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Response from France Trampoline Published on 26/03/2022

Hello, We are sorry to hear that you are experiencing a problem with your weighting bags purchased in March 2022. Our weighting bags, made of thermally welded PVC, are designed to hold 14 liters of water or 23 kg of sand. Can you tell us how you filled your bags? Where did your bags crack? Please feel free to contact our customer service, either by email at [email protected], or by phone, Monday to Friday from 9am to 12:15pm or from 1:45pm to 5:30pm. You can also send us photos to illustrate the problem encountered, in order to quickly find a solution. The France Trampoline team

Laurent M.

Published on 10/10/2022 à 11h44 following a purchase from 19/09/2022

Top customer service, one weighting bag was punctured, I sent a photo and received a new weight. Thank you

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Kita L.

Published on 10/10/2022 à 10h48 following a purchase from 25/08/2022

Since there is currently no climbing dome available for purchase in Germany, I ordered it from Trampolin Technik. Although it is based in France, everything went fantastically and smoothly. And not even 20.00 € for shipping is also a great price. I can only recommend it. The happiest are the children in our daycare. They can finally climb properly again.

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Bertrand C.

Published on 09/10/2022 à 19h50 following a purchase from 19/09/2022

Very clear instructions but you have to be careful when stretching the Sandow as the tension can be strong if they are poorly positioned. Excellent product!

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Alain C.

Published on 09/10/2022 à 10h59 following a purchase from 18/09/2022

Great

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Mathieu A.

Published on 06/10/2022 à 12h28 following a purchase from 12/09/2022

First order lost by Mondial Relay... Commercial gesture from France Trampoline via Chronopost perfect :).

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Stephane B.

Published on 05/10/2022 à 08h43 following a purchase from 13/09/2022

Order perfectly packaged. Quality product. Nothing to report.

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Philippe G.

Published on 04/10/2022 à 20h22 following a purchase from 13/09/2022

Order faithful to the product description on your site. Good materials overall.

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Astrid F.

Published on 04/10/2022 à 17h21 following a purchase from 24/08/2022

Fast delivery, super quality

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Charles-Louis D.

Published on 04/10/2022 à 13h59 following a purchase from 12/09/2022

perfectly in line with the "promise" of the offer.

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Benjamin C.

Published on 04/10/2022 à 12h35 following a purchase from 11/09/2022

Expensive product but of good quality.

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Thierry B.

Published on 03/10/2022 à 21h32 following a purchase from 03/09/2022

Product as described, very good quality, fairly simple assembly.

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Jerome B.

Published on 03/10/2022 à 11h24 following a purchase from 12/09/2022

Very good

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Jean Louis K.

Published on 03/10/2022 à 08h43 following a purchase from 12/09/2022

I was well guided by phone in my purchase by the after-sales service. I received the ordered parts within the announced deadlines.

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Wilhelmina V.

Published on 02/10/2022 à 21h46 following a purchase from 22/08/2022

Good website, easy to order and fast delivery.

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Alexandre T.

Published on 01/10/2022 à 15h53 following a purchase from 29/12/2020

Your product is absolutely not of quality. The seams are coming apart one by one... 0/20. You are putting children in danger. Your fabric is not secure: especially at the seams. They are not strong.. I advise you to invest in reinforcing the seams. Best regards.

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Response from France Trampoline Published on 31/12/2020

Hello, We apologize for the issue encountered with your jumping mat purchased in 2020. Our jumping mats are as solid as possible. For years, their triangles have been attached with 8 rows of stitching and a reinforcement strip under each triangle. After years of selling this system, we are confident in the lifespan it offers with long resistance when the trampoline is used normally. Based on experience, we lean towards your case being a very intensive use of the trampoline, as you changed the jumping mat and all the springs of your trampoline 2 years ago. This approach is relatively rare in fact. Even old springs can last for years after their purchase and rarely break. We understand your negative feedback but rest assured that we provide the most resistant jumping mats on the market currently. Best regards, FT

Renaud W.

Published on 30/09/2022 à 09h13 following a purchase from 06/09/2022

very good material

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Gianluca R.

Published on 29/09/2022 à 20h29 following a purchase from 18/08/2022

Super efficient assistance. You couldn't wish for more. Professional and super available.

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Christine M.

Published on 29/09/2022 à 15h44 following a purchase from 05/09/2022

very serious service

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Maria R.

Published on 29/09/2022 à 15h18 following a purchase from 18/08/2022

Everything is super, fast delivery, top goods

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Detlev L.

Published on 29/09/2022 à 08h48 following a purchase from 18/08/2022

*****

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Marie-Line G.

Published on 28/09/2022 à 19h57 following a purchase from 06/09/2022

Nothing to report, service as expected.

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Modestie D.

Published on 28/09/2022 à 19h44 following a purchase from 06/09/2022

Very good!

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Pat C.

Published on 28/09/2022 à 17h23 following a purchase from 06/09/2022

very good

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Katia V.

Published on 28/09/2022 à 15h22 following a purchase from 08/09/2022

Great responsiveness and professionalism.

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Elisabeth G.

Published on 27/09/2022 à 19h37 following a purchase from 17/08/2022

The quality and service are great! We were contacted twice before delivery and everything went wonderfully. The quality of the trampoline is perfect and thus the price and what you get for it fit perfectly together.

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Guillaume P.

Published on 27/09/2022 à 11h51 following a purchase from 01/08/2022

Very good product, solid and reliable.

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