The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
So it’s terrible with you, lost order, I only get refunded when you find the order, finally I’m offered a new delivery which I kindly accept and I receive an email 4 days later to tell me that there is a 2-month stock shortage, a joke!!! and yet I liked your concept, I hesitated with *** and well it would be ***. So I’m hesitant to give you a bad review on Google.
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Response from France Trampoline
Hello, I’m sorry to read this. Indeed, your order has unfortunately been lost, please believe that this is independent of our will. During the search, the soccer goal went out of stock. We apologize for the delay in searching and refunding, but in this case we must respect a process that takes time. We would be happy to give you a 5% voucher for your next purchase if you wish to order again on our site. Have a great day, the France Trampoline team.
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Enrico B.
Rating: 1 out of 5
following a purchase from 23/03/2021
Package blocked at the customs service of Reunion. Reason: the invoice does not appear; nor the sender (according to them). They are asking me to provide them with the product invoice, which I have not yet had time to find. It would be good to send it to them so they can see it; I don't know if they do it on purpose, but it penalizes me while I am not at fault, sorry.
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Response from France Trampoline
Hello and thank you for your feedback. I see that customer service has contacted you following your review. The requested invoice was sent to you by email on 10/06, as well as to the carrier. I hope that since then, your problem has been resolved by the carrier. Have a nice end of the day, the France Trampoline team.
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Florian B.
Rating: 1 out of 5
following a purchase from 28/02/2021
delivery times too long order made in February still not received for some items out of stock
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Response from France Trampoline
Hello and thank you for your comment. Indeed, the announced delay for the restocking of the premium net for Apollo Sport 500 has been extended independently of our will, we are sorry. Rest assured that the product will be sent to you immediately after it returns to stock. Best regards, the France Trampoline Team.
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Jocelyne F.
Rating: 1 out of 5
following a purchase from 30/03/2021
The package arrived damaged. I noticed after picking it up that two pieces were missing. I contacted France Trampolino to find out how I could return it. They never replied to me.
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Response from France Trampoline
Hello and thank you very much for your comment. We are sorry that the package arrived damaged and incomplete. Our customer service contacted you on April 26 and left a message on your voicemail, and to this day you have not gotten back to us. If you still wish to return your order, it is entirely possible; we will refund you for the 50 springs even if only 48 were received. We wish you a pleasant day. The France Trampoline team.
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Stéphane B.
Rating: 1 out of 5
following a purchase from 29/03/2021
No news about my last order A weighting bag and a mini basketball hoop
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Response from France Trampoline
Hello, thank you for your comment. The soft basketball hoop is currently on pre-order. The estimated restock date, indicated on the product sheet, is on 30/06/2021. Your entire order will be delivered to you as quickly as possible upon receipt of the restock of the basketball hoop. We wish you a pleasant day. The France Trampoline team.
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Frederic P.
Rating: 1 out of 5
following a purchase from 23/03/2021
Quality just passable (the previous one lasted less than 2 years) and new color (gym blue) of very questionable taste
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry that you do not like the color, we changed the design and color of the trampoline in 2020. The net you ordered is indeed a premium net compatible with your Waouuh Octopulse, the quality has not decreased. If needed, do not hesitate to contact our customer service. Best regards, the France Trampoline Team.
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Benoist P.
Rating: 1 out of 5
following a purchase from 03/03/2021
Significant problem in the shipment composition. The boxes are too light in quality to support the weight of the material inside. The packages arrive tampered with, emptied of their contents. 1st shipment refused due to missing ordered parts, 2nd accepted due to urgency in use but unfortunately the same observation. The subcontracting of your packaging and shipments is detrimental to the quality of your products.
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Response from France Trampoline
Hello and thank you for your feedback. We apologize on behalf of our logistics provider. We have passed on the information to him so that he can improve. Please do not hesitate to contact customer service if you need assistance. Best regards, the France Trampoline team.
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Franck M.
Rating: 1 out of 5
following a purchase from 25/10/2020
Order placed in October, shipped at the end of January. The tracking indicates 'returned to sender' without arriving at the parcel relay at the beginning of February. I called customer service at the beginning of February for an explanation... Beginning of March still nothing.... incomprehensible.
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Response from France Trampoline
Hello, thank you for your feedback. We are sorry to read this. Unfortunately, your package was lost by the carrier. The product is no longer in stock at this time, we offer to cancel your order and refund you in full. Please feel free to contact our customer service. Once again, we are sorry for the inconvenience. Best regards, the France Trampoline team.
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Francis P.
Rating: 1 out of 5
following a purchase from 30/06/2020
Seven months between the order and delivery, I think you hold the world record for professional amateurism.
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Response from France Trampoline
Hello and thank you for your feedback. We understand your dissatisfaction and are truly sorry for the delay in delivering your order. We are currently facing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment are not fulfilling their promises. We have done our best to keep you informed of the delivery delays by email and we sent your order in several shipments, at our expense, as soon as the items were available. Best regards, The France trampoline team.
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Thierry G.
Rating: 1 out of 5
following a purchase from 08/12/2020
Order took too long due to product shortage, no one keeps you informed of the delivery time. Low quality product torn during installation at almost *** euros, not great.
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Response from France Trampoline
Hello and thank you for your feedback. We apologize for the delivery delay of your order. We informed you of the delivery delay by email at the beginning of January. We are currently experiencing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment are not fulfilling their delivery promise. Regarding the tear in the cover, we invite you to send us photos of your damaged product by email to: [email protected]. Best regards, the France Trampoline team.
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Antoine D.
Rating: 1 out of 5
following a purchase from 01/12/2020
I ordered a zip line at the beginning of December. Kindly and out of respect for the couriers, I chose the delivery option at Mondial Relay... at the end of December, after 5/7 calls and 3 or 4 trips and 10 texts received announcing a delivery, I finally received the package at the end of December... And now, I am being treated like a thief because you tell me that I received a second one via a carrier whose delivery note mentions a signature that in no way resembles my handwriting... What can I think of this delivery or your company... honestly nothing, just certain, it is that I should never go through Mondial Relay again... Best regards.
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Response from France Trampoline
Hello and thank you for your feedback. We do not doubt your good faith, but as requested in our last email exchanges, you need to send us back the certificate of non-receipt as well as a copy of your ID to contest the delivery. I believe we did everything we could for you to have your package under the Christmas tree. Seeing that your Mondial Relay delivery would surely not arrive on time, we resent the product via Chrono 13 at our expense. Please believe that what we seek above all is the satisfaction of our customers and we are sorry for the situation. The France Trampoline team.
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Madeleine L.
Rating: 1 out of 5
following a purchase from 13/09/2020
Ordered by paying 39 euros for express delivery that arrives drop by drop!!!! The material is of quality but the quality of service remains totally to be reviewed. I would not recommend
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Response from France Trampoline
Hello, thank you for highlighting the quality of our material. Indeed, some accessories from our packs have been missing due to current supply difficulties. Rather than delaying the entire delivery, we preferred to send the trampoline and the available accessories as soon as possible and to send the missing accessory later at our expense. We are sorry to read that this solution may not have been the most practical for you. We are currently working to improve this process and to inform our customers more clearly about delivery adjustments. Thank you for your trust, the entire France Trampoline team.
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Bertrand L.
Rating: 1 out of 5
following a purchase from 05/10/2020
Wait due to covid... no problem. The follow-up, a wait of about 2 months to receive my order in several shipments. A real mess between France Trampoline and its transport provider. The provider who comes without warning every time. The carrier who comes to pick up an order that never arrived and for an imaginary return... honestly a sketch and I never complain!
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Response from France Trampoline
Hello and thank you for your feedback. Despite these difficulties in scheduling an appointment, you automatically receive a tracking number by email and on your customer account to facilitate the tracking of your order. We are however sorry for the inconvenience caused and we apologize. We hope that your order will give you complete satisfaction. The France Trampoline team.
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Florence P.
Rating: 1 out of 5
following a purchase from 05/08/2020
I ordered several items but the site is really poorly designed because the cushion size is not correct, my trampoline being old. As a result, I have to return an item that cost me more than *** euros at my expense (*** euros!). The same goes for the protective cover. I am not happy at all. I am told that it is clear on the site, frankly it is not. The trampoline has the same name and the shape in the picture is recognizable.
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Response from France Trampoline
Hello and thank you for your feedback. Innovation is at the heart of our business and that is why we are evolving our trampolines, but we still want to ensure the follow-up of our old models. That is why, when old and new references coexist on our site, we differentiate them from the thumbnail and provide compatibility information in the description. We apologize for the inconvenience caused. In case of doubt, do not hesitate to contact our team before purchase. Best regards, the France Trampoline team.
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Christophe P.
Rating: 1 out of 5
following a purchase from 11/07/2020
Order placed in mid-July and package delivered only at the beginning of September. After contacting the company for information about the package because they are not able to keep you informed themselves, we are told that it is a special order and that in addition to that they do not meet the delivery times indicated on the site. After a possible request for a discount on the price due to the delivery delay, we are told that it is not possible. I therefore recommend ordering standard parts otherwise you risk being very disappointed.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to update these delays on our site as soon as possible. However, we are sorry that you were impacted by these delays and that we could not contact you individually. The France Trampoline team.
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Philippe L.
Rating: 1 out of 5
following a purchase from 22/05/2020
4 or 5 months delivery delay, I forgot. In any case, too late for our grandchildren to use it this year. INEXCUSABLE!!!
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We would like to apologize for this inconvenience. The France Trampoline team.
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Angelique H.
Rating: 1 out of 5
following a purchase from 13/04/2020
Happy because I found the missing parts at a very low price. But very unhappy with the delivery time, order in April delivered in September. As a result, my children could not enjoy their trampoline.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We are, however, sorry that you were impacted by these delays and that we could not contact all our customers individually. The France Trampoline team.
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Elodie A.
Rating: 1 out of 5
following a purchase from 27/08/2020
Chronopost had a lot of delays, additional time taken for delivery in 48h, results delivery in 4 or 5 days
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Response from France Trampoline
Hello and thank you for your feedback. This experience is quite rare and does not meet the service level of our site. We apologize for the inconvenience caused. We will pass this information on to our delivery service to improve its quality. Best regards, the France Trampoline team
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Gwenael N.
Rating: 1 out of 5
following a purchase from 01/09/2017
Material defective! No warranty service! I bought the Oval trampoline 430 about a year ago (2019). Apparently due to a material defect, the metal on one pole nearly broke. *** As a warranty service, I was sent a replacement pole with a thicker material thickness, which does not fit the other parts. Only after my lawyer intervened was my money refunded.
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Response from France Trampoline
Dear customer, thank you for your review. We are sorry to hear that we could not meet your expectations. Indeed, we had a small defect in a series of these models - however, we offered spare parts to restore the trampoline. Perhaps this model was not suited to your needs. The Ovalie trampolines are designed for family leisure use. If you need a robust model for dynamic jumps, our Apollo Sport series is more suitable. Please do not hesitate to contact us directly for recommendations. Your Trampolin Technik Team
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Bertrand L.
Rating: 1 out of 5
following a purchase from 25/05/2020
Order still not fully delivered. No follow-up from France Trampoline regarding the delivery despite the promise to take care of it and keep me informed. Order placed in March, I believe... Honestly shameful. The delivery person came while I was on vacation... then without warning to come pick up an order that I hadn't even received. Finally, they delivered 3 quarters of the order still without warning by email or text to find a date. Fortunately, I was present that day... what to say after all that!!
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Response from France Trampoline
Hello and thank you for your feedback. We are however sorry regarding this communication problem, we have indeed taken note of your order's return and have done everything possible for it to come back to you as soon as possible. This experience does not reflect the quality of our usual services and we want to apologize to you for that. Do not hesitate to contact us at [email protected]. The France Trampoline team.
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Mathilde L.
Rating: 1 out of 5
following a purchase from 22/04/2020
disappointed, because we waited at least 4 months to receive our order and we didn't even get a discount
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Response from France Trampoline
Hello, thank you for your comment. Unfortunately, due to this health crisis, we are experiencing some complications regarding the restocking of our products, which explains the delay of your order. Please know that we are doing everything possible to update our timelines and communicate regularly with our customers. We are of course sorry for the inconvenience caused. The France Trampoline team.
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Desvignes V.
Rating: 1 out of 5
following a purchase from 28/03/2020
Order placed at the end of March 2020, still not received by the end of September 2020...
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We would like to apologize for this inconvenience. The France Trampoline team.
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Jean-michel D.
Rating: 1 out of 5
following a purchase from 10/08/2020
The paint batch was defective: the adhesive and the solvent completely dry!!! I had to make additional purchases which deeply irritated me. My goal was precisely to avoid that which would have justified the high expense for a little paint!!!
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Response from France Trampoline
Hello and thank you for your feedback. We do not currently sell paint on our site, you must be mistaken. However, we hope that your XL Infinity Zip Line fully satisfies you. If so, please feel free to revise your rating. ;) The France Trampoline team.
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Luc D.
Rating: 1 out of 5
following a purchase from 10/08/2020
If the trampoline received satisfies me, I am however very unhappy with the customer relationship of France Trampoline. I have contacted the company several times (in July and August) by phone to request a quote for 4 identical trampolines. Each time I was received on the phone by a charming person but I never received the requested quote??? What is happening at France Trampoline that does not call back its customers?
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Response from France Trampoline
Hello and thank you for your feedback. We are delighted that the trampoline you ordered gives you complete satisfaction and we thank you for your trust. However, we are sorry regarding this communication problem. We will try to contact you quickly. Please feel free to check that your information is up to date when you log into your account. We are also available at our address [email protected].
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Geraldine R.
Rating: 1 out of 5
following a purchase from 26/05/2020
Delivery time far too long. Ordered at the beginning of June received at the beginning of August.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we did everything possible to regularly update these deadlines on our site and to inform you directly by email. We would like to apologize for this inconvenience. The France Trampoline team.
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Tilo P.
Rating: 1 out of 5
following a purchase from 16/04/2020
Not recommended. Poor customer service. I bought an Ovalie 360 trampoline. The quality of the trampoline is average. For example, the various frame parts and the net do not fit very well. Therefore, the assembly took a long time. Particularly frustrating was that the edge of the net is too short. The customer service from Trampolin Technik confirmed that the entire production batch is affected by this error, but did not offer a replacement and also refused to rectify the defect.
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Response from France Trampoline
Dear customer, thank you for your review. We are sorry to hear that we could not meet your expectations. Indeed, we had a small defect in a series of these models - however, we offered spare parts to restore the trampoline. Perhaps this model was not suited to your needs. The Ovalie trampolines are designed for family leisure use. If you need a robust model for dynamic jumps, our Apollo Sport series is more suitable. Please do not hesitate to contact us directly for recommendations. Your Trampolin Technik Team
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Karine M.
Rating: 1 out of 5
following a purchase from 06/06/2020
We have not received our order!
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Response from France Trampoline
Hello and thank you for your feedback, your order was indeed shipped at the end of July and then delivered to a relay point, you should have been contacted via email by them as well as by our team. Held for 15 days or more at this relay point and without any complaint from you, the package was automatically returned to our warehouse. We are at your disposal at [email protected] to know if you still wish to receive this order. We apologize for the inconvenience caused, the France Trampoline team.
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Laurette P.
Rating: 1 out of 5
following a purchase from 13/06/2020
I had specified at the time of purchase that it was my son's birthday gift 3 weeks later (end of June). As a result, the zip line arrived at the end of August without any message to keep me informed! I let you imagine my son's disappointment.....
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we did our best to regularly update these delays on our site. We are sorry that you were affected by these delays and that we could not individually contact all our customers. We would like to apologize and hope that your son can enjoy his zip line in these beautiful days. The France Trampoline team.
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Benoît M.
Rating: 1 out of 5
following a purchase from 24/05/2020
The delivery time was very bad and no gesture / apology from the team.
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Response from France Trampoline
Hello and thanks for your feedback. Unfortunately, during this health crisis, we suffered from supplies delay, we would like to sincerely apologize that you had to also suffer from this. We did our best to inform customers about new delivery times as soon as possible. Again, sorry for the inconvenience. France Trampoline team.
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Olivier R.
Rating: 1 out of 5
following a purchase from 04/06/2020
I called twice to change the delivery date because I was not present that day, I was assured twice that I would be called back I am still waiting!
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Response from France Trampoline
Hello, Thank you for your comment. Once your package has left our warehouse to be handed over to the carrier, we unfortunately no longer have control over the scheduled delivery date. The carrier should have called you to agree on a date with you, we invite you to contact them if you wish to change it. On our side, we remain at your disposal at [email protected] for any further questions. The France Trampoline team
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Jerome P.
Rating: 1 out of 5
following a purchase from 27/07/2020
Order placed for a trampoline jump mat and I received the wrong mat twice.
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you have encountered a problem with your jump mat twice. Our sales team will contact you by email as soon as possible to arrange for the correct reference to be sent to you. We remain at your disposal. The France Trampoline team
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Christele C.
Rating: 1 out of 5
following a purchase from 22/07/2020
I was looking for technical advice for a jumping mat a bit outside basic dimensions but help, a bit disappointed
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Response from France Trampoline
Hello, Thank you for taking the time to leave us a comment. In order for us to improve, would you be so kind as to explain in more detail the reasons for your disappointment? We remain at your disposal at [email protected]. Best regards, The France Trampoline team
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Brigitte S.
Rating: 1 out of 5
following a purchase from 27/05/2020
I am disappointed. The delivery took much longer than indicated. We waited almost two months for the delivery. There was no German contact person, very bad. Description of the product in another language, insufficient. For the money, the quality is satisfactory. There was already a small hole at the top of the tent. I will not order anything from this provider again. Very disappointing experience.
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Response from France Trampoline
Dear customer, thank you for your comment. Due to the current global situation, our supply chains did not function with the usual reliability. There must have been an overflow from the French boutique, which is why we could not provide you with a German contact person. We do our best to always be available for you and to help you. We apologize for these circumstances and wish you a lot of fun with your trampoline! Your Trampolin Technik Team
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Cyril P.
Rating: 1 out of 5
following a purchase from 05/05/2020
Hello, I received a defective item, I have photos as proof.
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your delivery. In order for us to open a warranty file and resend you the defective item, could you please send us the photos of the problem encountered to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team.
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Bertille D.
Rating: 1 out of 5
following a purchase from 15/07/2020
We regret that after a few weeks of use there is a tear in the spring protection. We request a replacement of this part
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your protective cushion. In order for us to open a warranty file and send you a new cushion, could you please send us some photos of the tear to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team
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Sientje F.
Rating: 1 out of 5
following a purchase from 14/04/2020
Not satisfied.
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Response from France Trampoline
Hello, Thank you for taking the time to leave us a comment. In order for us to improve, would you be kind enough to explain in more detail the reasons for your dissatisfaction? We are at your disposal at [email protected]. Best regards, The France Trampoline team.
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James C.
Rating: 1 out of 5
following a purchase from 15/06/2020
To the point of making the order, the service was good. After the money had been paid, it descended downhill quickly. Not great in any way.
Response from France Trampoline
Hello, we're sorry to learn of your dissatisfaction. We couldn't find any email from you regarding your order. Unfortunately, we are still suffering the consequences of the health crisis. At the time of your order, your product was indicated as being out of stock with a restocking date of July 31st. The restocking date was met, your order was shipped on July 27th. We make every effort to inform you as clearly as possible, the restocking dates of our products are indicated on each product. The France Trampoline team is at your disposal for any question by email or telephone. We would like to apologize for the delay in receiving your order. We apologize for the delay in receiving your order,
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Gilles P.
Rating: 1 out of 5
following a purchase from 05/05/2020
Very disappointed with the net that raises the mat.
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Response from France Trampoline
Hello, We are sincerely sorry to learn of your dissatisfaction. Please know that we take your comment into consideration to make a technical improvement to the product. Best regards, The France Trampoline Team.
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Maury P.
Rating: 1 out of 5
following a purchase from 26/04/2020
After several months of waiting, I received an incomplete package (a goal cage with only the net and no metal frame!!!)
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Response from France Trampoline
Hello, We sincerely apologize for the inconveniences encountered. We have opened a claim with our carrier. The sales team took your request into account the same day and immediately processed the refund for the product. Best regards, The France Trampoline Team
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Marc E.
Rating: 1 out of 5
following a purchase from 08/05/2020
Hello, the trampoline is almost new and already has two tears. They are located on the circular protection that protects the lower structure of the trampoline.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us your comment! We are sorry for the tearing issue you encountered; our customers are usually completely satisfied with this product. It can certainly happen that a manufacturing defect weakens it for premature wear; also, in order to open a warranty file, would you be so kind as to send us a photo of the defects encountered at [email protected]? We remain at your disposal and apologize for the inconveniences caused. The France Trampoline team
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