Customer reviews of France Trampoline

Delivery time too long with no precise dates, I have an order that was canceled without my consent and being notified.. so I received a trampoline accessory but without my trampoline :) super useful.

Delay due to coronavirus: ok. Shipment announced but never confirmed.... Announcement of the hypothetical loss of the package following our request long after the scheduled delivery date... Refund proposed and ultimately not made... Re-request from us for the refund... All this is a lot for us. At the same time, we received quantities of items ordered from other suppliers without any issues. All this seems not very professional to us.

Product broken after the second use.

Inadequate bolts for safety. Threading too poorly machined. I replaced them with car joint bolts. And for the installation manual, make more efforts. In short, stop diversifying into leisure or make a big effort.

My trampoline has still not been delivered after 2 months of ordering. The first appointment with the delivery person was not honored by the delivery people, the second appointment was the same. After 3 calls, I learned that the trampoline was broken during the second appointment. No clear information to date on the expected new delivery date.

A product advertised as in stock that was delivered more than a month after the order!

We waited about 3 weeks, often called, and were always told it takes a long time because of Corona. But in reality, the package was sitting in the corner without data and was not shipped. I will not buy anything from this provider anymore.

Too long. Lack of information on the duration. Lack of friendliness.

The delivery was catastrophic: the first one arrived on a pallet that was too small, one leg was broken. I immediately spoke on the phone with someone very nice from France Trampoline who told me they would immediately resend my order express, but I had to wait another week to receive the second one which was on the same pallet barely more protected but fortunately intact, without an email confirmation or phone call, which raises stress when you see marked delivered on the tracking but it has not arrived... it would be good in this case to inform the customer of the REAL evolution of the delivery!!!

One part is not suitable and proves to be unsafe for the use of the whole. We did not receive a response to our request made by email with attached photographs as requested. We cannot develop our site with this type of material under these conditions.

no reception to date and the payment has been cashed

goods not yet received

I have not yet received the product that I ordered over two weeks ago, even though it is supposed to be in stock. ***

The goods still have not arrived

Hello, I ordered two goal walls for the trampoline from you on April 2, 2020, and paid for them immediately via PayPal. On your site, you mention a shipping time of 2-5 working days. Today is April 14, 2020, and unfortunately, our children now have no Easter gift, and despite already sent emails and attempted phone contact, you have not yet gotten in touch with me. I am unfortunately more than disappointed with your service. Regards ***

On March 19, I ordered two protective edges and have not yet received them even though they were in stock. Last year everything worked perfectly, but this year, I have called 4 times and each time I was told it is on the way. As of now, April 14, I still have not received them.

The net is too small, it does not close completely. However, it is indeed the correct reference.

The package arrived late compared to the date it was said and I had to go pick it up at the carrier if not it would have taken another 7 days, not a good order for me, I do not recommend

3 months delay to receive the products but *** debited in a week is unacceptable

I have had my trampoline for several years, I had to change parts after a storm because it flew away despite the anchoring kit. I bought a net that according to the description was supposed to fit but in reality it is smaller than my trampoline because it is too tight and the zipper keeps opening, the poles that were supposed to fit are too high compared to the current ones and therefore impossible to install, as well as a fiberglass spring that is too small even though it was also supposed to fit. In short, I contacted customer service and have been exchanging emails and photos with them for over a month to find out if an exchange is possible at least for the net because we will find solutions for the rest given the turn of events. A month later, I was told that the net is certainly too small for my trampoline but that in the photos I am missing a pole and that it is probably poorly attached, so it’s a never-ending cycle. I will soon put my trampoline away for the winter period and then I will no longer be able to provide photos and I feel that I will keep a very expensive order with products that I have to modify myself to fit my trampoline. In summary, it is better to buy a complete trampoline than spare parts, especially from France Trampoline. Given the turn of events, I regret not having called them and placing my order with an advisor.

The site offers free deliveries that are not really free. Right after the order, I received an email indicating that since I did not choose the option at *** that allows scheduling a delivery appointment, I would be charged *** per package in case of absence. My order included 2 packages, shipped 1 day apart which forced me to take 2 days off. I call that ***.

The delivery times announced on the website are *** for my department. They *** the choice at the time of purchase. The delivery provider was defective, reinforcing the delivery delay.

The net ordered as a replacement is not of the same quality as the previous one. The 2 edges do not meet, the previous one had 2 zippers and therefore a much easier way to enter the trampoline.

Bad delivery. The spare parts did not match the purchased product! 3rd order: 3 times bad delivery!!! Promised commercial gesture not executed!!!

Delivery ok Product does not match what I was looking for (incompatible with the trampoline model I had). I probably looked incorrectly but I ended up with 8 pieces that will be of no use to me.

poor consideration by customer service of the problem encountered with the zip line after only a week of use

The product that was sent to me is not the right one. I have to take steps to return it due to a shipping error. I am not at all satisfied, unlike the first order I placed a few years ago.

I paid an extra fee to be delivered the next day instead it took 5 days and I am still waiting for an explanation from you because I feel that this kind of delivery is *** to squeeze euros out of us

Disappointed because the shoe rack is not suitable for the Ovalie 360.

Hello, when ordering, the item did not appear to be restocking and the delivery date was indicated as May 17. I contacted your service to find out when I would be delivered, and it was then that your logistics provider sent me a message on May 16 that the appointment could not be made to honor May 17, even though I had made personal arrangements to receive it. It was finally received on the 21st. I had to organize other arrangements for my son's birthday on May 19. I sent a complaint to your service and am waiting for confirmation of the sending of a replacement item.

Delivery delay without any explanation

I did not receive a response to my complaint following a serious delivery problem

Difficulties assembling the trampoline, instructions too brief and no explanatory book as expected

Barely 15 days of use and the edge of the trampoline is coming undone, cracked... Not of good quality.

I am talking about the service and not the product which I have not yet unpacked. I am not happy to have seen the price of the trampoline drop the day after my purchase. I contacted you twice by email to express my dissatisfaction but have received no response to date.

After-sales service on trampoline: incorrect technical advice, delivered product incompatible and dangerous, return was okay. New order, once again proposed solution incompatible, fortunately we checked... 1st delivery: package arrived completely destroyed (burst + broken parts): refused 2nd delivery: package once again burst and damaged parts: I kept the product out of despair, it is usable although damaged. A lot of hassle for not much...

two months delay before providing the requested material and more than 10 reminders. you can check the emails and all the excuses you provided me. Unworthy of a professional! ***

Delivery time of more than a month not announced at the order!!!

The trampoline net received was not the one we ordered and we had to pay for the return of this net at our own expense in order to receive the correct one, which is unacceptable!

Difficult to give a positive review because the purchased fabric should have been under warranty. Indeed, the fabric had a lifespan of less than 5 years under moderate use in a secondary residence. Our previous trampoline lasted 17 years with more intensive use. The offered shipping costs are nothing more than a stopgap. There is clearly a quality problem at France Trampoline.