Customer reviews of France Trampoline

9,4 /10

Based on 22 066 published reviews

5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 2, 3, 4 and 5 stars

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Arnaud P.

Published on 13/07/2022 à 08h48 following a purchase from 31/05/2022

Very good material, really not disappointed with my purchase

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Florent J.

Published on 12/07/2022 à 20h52 following a purchase from 30/05/2022

super nothing to say except super

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Samuel J.

Published on 12/07/2022 à 19h41 following a purchase from 31/05/2022

The shipping and everything was excellent, there was a problem with one piece and the speed for the exchange was very fast.

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Laëtitia L.

Published on 12/07/2022 à 18h44 following a purchase from 02/06/2022

Perfect they contacted me by email to ensure that I had ordered the right net

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Antoine G.

Published on 12/07/2022 à 16h59 following a purchase from 29/05/2022

Perfect delivery. Trampoline received in good condition. Well explained instructions and quality material. Nothing to report

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Chantal D.

Published on 12/07/2022 à 15h20 following a purchase from 30/05/2022

excellent quality. Good reception. Too bad the protective cover is not included in the package

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Bernard F.

Published on 12/07/2022 à 13h39 following a purchase from 28/05/2022

Nicely processed. Fast delivery.

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Fernando G.

Published on 12/07/2022 à 11h45 following a purchase from 31/05/2022

Quick and efficient attention. High-quality products.

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Isabelle L.

Published on 12/07/2022 à 10h18 following a purchase from 28/05/2022

completely satisfied, simple assembly, responsive customer service, the kids are happy and so are the adults. thank you!

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Pauline F.

Published on 12/07/2022 à 09h24 following a purchase from 28/05/2022

Excellent

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Christian E.

Published on 11/07/2022 à 21h59 following a purchase from 01/06/2022

Replacement parts were well described, delivered quickly and fit perfectly. Everything is great!

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Herve D.

Published on 11/07/2022 à 20h50 following a purchase from 31/05/2022

corresponds exactly to my wish

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Jean-jacques P.

Published on 11/07/2022 à 11h18 following a purchase from 31/05/2022

Meets my expectations. Fast delivery

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Nicolas C.

Published on 10/07/2022 à 20h15 following a purchase from 27/05/2022

Good quality trampoline except for the small plastic pieces to hold the bottom of the net with the trampoline which are fragile, 5 are already broken.

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Aline T.

Published on 10/07/2022 à 20h10 following a purchase from 27/05/2022

The online order went very well but the delivery was catastrophic! Rescheduled for delivery multiple times by the DPD company and no respect for delivery instructions! Anyway, the package arrived a week late!!! At the price of delivery. This is more than abusive!? unhappy customer....

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Response from France Trampoline Published on 27/05/2022

Hello, We have taken your feedback into account, we are sincerely sorry that you had to wait with the carrier. After checking your tracking, indeed, the delivery was delayed and for that we apologize, but the delay is still within the 6 working days after handing over to the carrier as we announced at the time of your order. Our sales team is also there to assist you with any information requests regarding delivery tracking. Do not hesitate to contact them, they will try to find a solution or an alternative. They are available by email [email protected] or by phone at 0556360462 Best regards, the France Trampoline team

Audrey L.

Published on 10/07/2022 à 19h11 following a purchase from 29/05/2022

Quick and efficient

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Stephanie S.

Published on 10/07/2022 à 15h47 following a purchase from 28/05/2022

The product is correct, but a little disappointment because several attachments are already broken after a good month. Moreover, we had called customer service because we could not install a part but we were never called back...

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Response from France Trampoline Published on 31/05/2022

Hello, We have taken your request into account and we are quite surprised to read that we have not contacted you to arrange the situation. We take our customers' complaints regarding warranty requests and other advice very seriously. Indeed, during the summer periods, our staff is doubled to respond to various requests. We invite you to send us the photos of the broken parts and also of the assembly issue encountered. We will contact you again quickly afterwards. We apologize for the issues encountered. Best regards, the France Trampoline team

Jana R.

Published on 10/07/2022 à 13h46 following a purchase from 22/05/2022

Everything worked out great.

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Petra P.

Published on 10/07/2022 à 13h46 following a purchase from 29/05/2022

Fast delivery, everything went perfectly and the trampoline is top! Highly recommended!

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Julian T.

Published on 09/07/2022 à 16h45 following a purchase from 25/05/2022

really very good

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Philippe B.

Published on 09/07/2022 à 15h22 following a purchase from 28/05/2022

Delivered as expected Nothing to say

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Richard M.

Published on 08/07/2022 à 10h49 following a purchase from 15/05/2022

Fast delivery Instructions not very clear. Missing parts.

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Response from France Trampoline Published on 19/05/2022

Hello, We have taken your request into account and we are relatively surprised to see that you find the assembly difficult. The instructions have been studied with our customer service to make them as clear as possible. If needed, we offer assembly videos that can help you before or during the assembly as well. However, it is normal to encounter difficulties if you are not at least 2 for the assembly of a large leisure trampoline. For the announced missing parts, we invite you to contact our customer service by email so that we can study your request. Best regards, the France Trampoline team

Jean-michel P.

Published on 07/07/2022 à 21h25 following a purchase from 16/05/2022

Everything went well from order to delivery

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Heike M.

Published on 07/07/2022 à 20h51 following a purchase from 26/05/2022

Very quick response to inquiries. Good service for returns.

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Priscilla P.

Published on 07/07/2022 à 19h33 following a purchase from 01/04/2022

the trampoline completely meets our expectations, seems particularly sturdy. Fortunately given the price!

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Isabelle A.

Published on 07/07/2022 à 19h19 following a purchase from 26/05/2022

Very practical site, I was able to find exactly what I needed to get my trampoline back in service.

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Franck H.

Published on 07/07/2022 à 19h17 following a purchase from 26/05/2022

The service is of quality. The quality of the products is no longer as good as it was 2 years ago for a higher cost. Very disappointed!!

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Response from France Trampoline Published on 26/05/2022

Hello Madam, we take your comment into account, as well as all our customer reviews which are important for our improvement. We are sincerely sorry that the roof does not suit you, however our quality has not decreased. The roof has remained unchanged for several years. However, precautions are indicated such as 'The trampoline roof must be removed in case of strong wind and rain to avoid any lifting, deterioration or accumulation of water on the fabric. It is a matter of the safety of the protective net. This accessory does not guarantee the waterproofness of the trampoline.' it is indeed just a simple fabric to shelter your trampoline, its maintenance is therefore quite meticulous. Do not hesitate to contact us, our sales team is at your disposal for any questions regarding its use and maintenance 05 56 36 04 62 Best regards, the France Trampoline team

Fabien N.

Published on 07/07/2022 à 18h45 following a purchase from 26/05/2022

Very good product

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Danièle M.

Published on 07/07/2022 à 17h58 following a purchase from 23/05/2022

the order was placed very quickly and very easily

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Can U.

Published on 07/07/2022 à 16h22 following a purchase from 26/05/2022

I ordered from France trampoline because you seem very professional at first glance. Unfortunately, only at first glance. The services provided did not match those promised, the papers for the tax exemption were never filled out by France trampoline, so I had to pay VAT twice.. Thank you...., the promised gift not delivered due to a 'mistake' by the marketing department, etc... I called to claim, politely, calmly, what was missing.... I was told that France trampoline made a mistake, that the advertisement on the site was incorrect, the person on the phone did not understand how a tax exemption worked, etc... No apologies, no solutions..... Very very amateur.

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Response from France Trampoline Published on 30/05/2022

Hello Sir, We have taken your comments regarding the export of your order to Switzerland into account. Indeed, we had not been trained for this type of situation with delivery in France and then export by your care to Switzerland at the time of your order and we sincerely apologize for this. For your case, you can always send us the confirmation of payment of Swiss taxes to our customer service and we can send you a refund of the French VAT. Since then, we have taken the necessary information so that if this type of request (delivery in France then export of your order to Switzerland) were to happen again, we could make a PABLO declaration. The payment of French VAT will always be necessary at the time of purchase and the refund of VAT after export can be made quickly after passing through Swiss customs. We renew our apologies for the issue encountered during your order. Best regards, the France Trampoline team

Rémi L.

Published on 07/07/2022 à 15h28 following a purchase from 23/05/2022

Nothing to report Product in accordance with expectations, fast delivery and friendly phone exchange!

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Jean-marc L.

Published on 07/07/2022 à 10h59 following a purchase from 26/05/2022

I have not yet opened the received package.

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Mickaël B.

Published on 07/07/2022 à 09h59 following a purchase from 26/05/2022

Missing pieces

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Yann G.

Published on 06/07/2022 à 20h58 following a purchase from 26/05/2022

Very good information, communication, and delivery. Very good product as well.

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Nathalie M.

Published on 06/07/2022 à 15h57 following a purchase from 25/05/2022

Everything was perfect. Order and delivery!

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Nadine S.

Published on 06/07/2022 à 10h54 following a purchase from 26/05/2022

everything went well, no delivery problem and product in accordance with what was described Good for children from 5 years old, not younger

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Tatiana B.

Published on 06/07/2022 à 08h24 following a purchase from 26/05/2022

Very good

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Susana R.

Published on 05/07/2022 à 21h18 following a purchase from 24/05/2022

Everything perfect

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Genevieve B.

Published on 05/07/2022 à 14h49 following a purchase from 22/05/2022

Very good quality and relatively easy to assemble

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Christophe B.

Published on 05/07/2022 à 10h19 following a purchase from 22/05/2022

delivery on time and product in accordance with the order

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