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N
Rating: 5 out of 5
Very good product
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 175 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 2, 3, 4 and 5 stars
Reset filtersN
Rating: 5 out of 5
Serious company and quality product. I was just delivered with a month delay due to the health difficulties after confinement...
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N
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Easy navigation, attentive and efficient staff.
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A
Rating: 5 out of 5
Great seller, very serious.
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G
Rating: 5 out of 5
Product conforms to the order, delivered quickly. Nothing to complain about.
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M
Rating: 3 out of 5
Disappointment for the anchoring kits and the cover received almost a month and a half later, without giving any news in the meantime
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Response from France Trampoline
Hello, thank you for your feedback. Indeed, we have experienced supply delays and extended delivery times. In order for you to enjoy your trampoline as soon as possible, we chose to deliver the missing optional accessories later, rather than delaying the entire delivery. We apologize for this lack of communication. Best regards, the France Trampoline team.
L
Rating: 5 out of 5
Everything was perfect and well conditioned
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G
Rating: 4 out of 5
very good product, satisfied except for the 2 months wait before receiving the order but we were informed at the time of ordering
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M
Rating: 3 out of 5
Unfortunately, the trampoline did not arrive at the pre-ordered time. I was only informed about this later, but that it was delivered almost a month later was not mentioned, nor that it was only a partial delivery. I also found it unfortunate that some emails were sent in French.
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Response from France Trampoline
Dear customer, we thank you for your order with us. Due to the current global situation, our supply chains did not function with the usual reliability. We apologize for these circumstances and wish you a lot of fun with your trampoline! Your Trampolin Technik Team
C
Rating: 4 out of 5
Good product but extremely long delivery time
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Y
Rating: 5 out of 5
We are very satisfied with our trampoline. Despite the difficulties related to the current pandemic, France Trampoline has shown great professionalism!
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I
Rating: 5 out of 5
Exact ease and perfect and quick information, very good quality products, I would recommend France trampoline without hesitation. Thank you for your good services
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A
Rating: 5 out of 5
Quality material, secured, therefore ideal for children. The recommended ones were available and met our expectations, while guiding us on the best offers. Thank you
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T
Rating: 5 out of 5
Very good
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G
Rating: 4 out of 5
quality material used for many years
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L
Rating: 5 out of 5
Efficient, responsive, available and excellent quality products that are followed over time (models). Bravo! I recommend!
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C
Rating: 5 out of 5
The wait was long but not disappointing: Very good material ...
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É
Rating: 5 out of 5
The service has been excellent. We made a mistake when ordering (we ordered two products and the availability times were different, so I had everything done in a single delivery). It was a gift and it wasn't going to arrive on time due to the error, I sent a message and they contacted me immediately and solved the problem at no cost.
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H
Rating: 4 out of 5
Very good quality trampoline but very long to assemble, you need to have strength. We still haven't managed to assemble the ladder... Too bad the delivery time was so long and that we received the whole thing in several parts (6-8 weeks apart)
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S
Rating: 4 out of 5
Too bad the delivery took so long even if I understand the COVID context but still several months. And especially 2 separate deliveries the trampoline after 3 months and the anchoring kit another 2 months later... Otherwise, effective phone contact to get information on the deadlines and change a delivery address given the delay. Too bad the phone details were not changed at the same time as the address. This generated some misunderstandings with the delivery person....
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M
Rating: 3 out of 5
Order took a very long time to arrive.
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Response from France Trampoline
Hello and thank you for this feedback. Indeed, we have experienced supply delays and extended delivery times. Despite all our efforts and the regular updating of deadlines on our site, we are sorry that we could not deliver to you sooner. However, we hope that your order will give you complete satisfaction. Best regards, the France Trampoline team.
E
Rating: 4 out of 5
The period (in full confinement) was not very conducive to an order but it was successful. Thank you
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A
Rating: 5 out of 5
It is very satisfying to find spare parts for a trampoline purchased four years ago. And it is also very satisfying to discover that the quality of the spare parts is just as good, if not better, than the originals. The delivery was quite fast and delivered by a serious and friendly carrier. I recommend France-trampoline to my acquaintances likely to buy a quality trampoline.
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C
Rating: 4 out of 5
good
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A
Rating: 5 out of 5
very good product of very good quality
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M
Rating: 4 out of 5
Ok
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A
Rating: 5 out of 5
The person I spoke to really took the time to explain to me, my children are very happy.
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P
Rating: 5 out of 5
- everything went well - no stock at the time of the order but there was an email to explain the reason to us.
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M
Rating: 5 out of 5
Very good!
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S
Rating: 4 out of 5
Order of a trampoline with accessories. The net received did not work (too short) After 2 complaints, received a new net that closes perfectly well. So satisfied with the customer service and quality
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M
Rating: 4 out of 5
Apart from the delay between the order and delivery being way too long probably due to COVID, very good service
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M
Rating: 5 out of 5
Nothing to report, product conforms to the description. Delivery within the indicated deadlines at the time of order.
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J
Rating: 4 out of 5
a bit long delay
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E
Rating: 5 out of 5
-
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A
Rating: 5 out of 5
-
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S
Rating: 5 out of 5
Order arrived very quickly, in accordance with the description. Good quality cushion.
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P
Rating: 5 out of 5
perfect nothing to add
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B
Rating: 2 out of 5
Unacceptable delivery, the delay of more than 2 months after the deconfinement I understand therefore delivery scheduled for mid-July, but after the announced delay no delivery, forced to follow up, new delay announced for September 1, so more than a month of delay, and another week after this announced delay on September 1 to receive it!
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Response from France Trampoline
Hello and thank you for this feedback, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We have made sure to update our deadlines on our site as soon as possible but unfortunately we could not contact all our customers individually. We are obviously sorry and apologize for the inconvenience caused. The France Trampoline team.
H
Rating: 5 out of 5
In trust!
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