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N
Rating: 5 out of 5
Everything is ok
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 175 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 2, 3, 4 and 5 stars
Reset filtersF
Rating: 5 out of 5
Nothing to complain about, the wait was long but justified given the health crisis. Moreover, I have always received a response to my questions. Thank you
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G
Rating: 4 out of 5
Small note regarding the remaining items to be delivered. It would have been desirable to keep the customer informed about the remaining items to be delivered a week before delivery, for example. Otherwise, very good quality product.
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N
Rating: 5 out of 5
I am very satisfied. Communication excellent and the promised delivery date was met.
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S
Rating: 3 out of 5
We are very happy with the ordered product but we were disappointed with the delivery date because we needed the cover for the arrival of our grandchildren and we did not receive it. But you explained to us that it was not available given the general context. Unfortunately for us. As a result, the cover has still not been used, what a shame.
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Response from France Trampoline
Hello and thank you for your feedback. As my colleague explained to you, we have indeed experienced supply delays. We apologize for the inconveniences caused by this situation and we apologize. We are glad that our product suits you and we strive daily to ensure that our services reflect the quality of these. The France Trampoline team.
P
Rating: 5 out of 5
Too bad for the delivery delay, 2 months after the order, so arrived after the summer.
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S
Rating: 3 out of 5
Quality material, we purchased the Apollo Sport 500 Trampoline Pack. We are happy with the product, which conforms to the description on the site. However, we are very disappointed with the delivery: our delivery date was postponed 3 times without being notified. There is a real lack of communication between the provider and the customer. This is not normal. We can understand that there may be delays, but we would have liked to be informed, it is a minimum respect for customers. We therefore had to send several emails to obtain satisfaction. Very disappointed with the delivery.
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Response from France Trampoline
Hello and thank you for your feedback. Indeed, due to the health crisis, we have experienced delays in restocking and extended delivery times. We have made sure to update our delays on our site as soon as possible, but unfortunately, we could not contact all our customers individually. We are obviously sorry and apologize for the inconvenience caused. The France Trampoline team.
C
Rating: 5 out of 5
Very good
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T
Rating: 5 out of 5
Perfect sports equipment for our kids
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V
Rating: 5 out of 5
Delivered on time and quality product.
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F
Rating: 5 out of 5
Excellent!
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U
Rating: 5 out of 5
Great service, competent advice over the phone, information about delivery and good quality of the jumping mat.
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V
Rating: 5 out of 5
Fast delivery and product perfect to expectations!
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M
Rating: 4 out of 5
Delivery as expected. No size issues, very happy with the good quality product, perfect. Very complicated product to find as large trampolines are not available on other sites.
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S
Rating: 4 out of 5
Very satisfied with the purchased product, customer service is available and responsive. Only small downside is the delivery time... Otherwise, I would have given 5 stars.
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L
Rating: 5 out of 5
Very good product, conforms to the request. Solid. Very good value for money. Installation ok
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P
Rating: 3 out of 5
Delivery problem. No way to contact the delivery company...
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Response from France Trampoline
Hello and thank you for your feedback. We are sincerely sorry to read this. If your problem is not resolved, please do not hesitate to contact us directly by phone or at [email protected]. The France Trampoline team.
O
Rating: 5 out of 5
Ordering, payment, delivery, everything was unproblematic and fast. The 30m cable car is a very good product, stable materials, moderate assembly effort, but you should be two people. The first hard test at a children's birthday party went well. Clear purchase recommendation.
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E
Rating: 5 out of 5
perfect
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J
Rating: 5 out of 5
Compliant with the description. Fast delivery.
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C
Rating: 5 out of 5
Top thank you
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C
Rating: 4 out of 5
very good, immediate
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S
Rating: 4 out of 5
Very friendly staff, attentive and good advice.
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P
Rating: 5 out of 5
Perfect, order sent quickly
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E
Rating: 4 out of 5
Perfect; A missing arc was resent within 8 days
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Y
Rating: 3 out of 5
Too bad because everything is perfect except that on the trampoline we have a defective spring and despite the photos sent, the seller remains in bad faith saying that this is normal, not very commercial especially having received the protective cover with a month and a half delay! So too bad given the price of the product to end up with a bad note especially since sending a spring would not have cost the company!
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Response from France Trampoline
Hello and thank you for your feedback. In photos, we usually take care of replacing any defective part. We operate this way because such situations are rare and we want our service to reflect the quality of our products. We have sent a warranty order this week and you should receive the concerned parts soon. Do not hesitate to reach out to us if needed. The France Trampoline team.
J
Rating: 5 out of 5
Perfect
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S
Rating: 4 out of 5
Product out of stock, so very long delay with little visibility on the restocking timeline. Otherwise, very good quality of the product, and it's what I was looking for, so keep going with this type of range different from the competition.
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L
Rating: 3 out of 5
Hello, We were delivered after 4 months, but I understand that COVID did not allow you to stock properly. However, upon delivery, some parts were missing. You took that into account and we were delivered a few days later. So nothing serious.
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Response from France Trampoline
Hello and thank you for your feedback. Indeed, due to the health crisis, we have experienced supply delays and extended delivery times. We are sorry regarding the missing parts. Thank you for pointing out that we took the necessary steps to resolve this error as quickly as possible. The France Trampoline team.
M
Rating: 3 out of 5
Great difficulties with delivery despite the additional fees for express delivery. Information provided by the telephone service incorrect and order tracking cumbersome
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry to read this and assure you that this experience does not reflect the usual quality of our services. Following your feedback, we have escalated this issue directly to our delivery service in order to improve our services. The France Trampoline team.
N
Rating: 4 out of 5
Quality product but issues with delivery tracking. A delay was announced (2 months) and was not respected. I called for the first time (after 3 months) and they could not provide me with information about the delivery. Strangely, it was only after sending an email threatening to cancel my order that I received a delivery tracking email in the following days.
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V
Rating: 5 out of 5
Very good product and made in France 👌
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M
Rating: 5 out of 5
Fast delivery. Good quality. Very good price/performance ratio!
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P
Rating: 2 out of 5
Products not quite compliant. Delivery times not respected
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Response from France Trampoline
Hello and thank you for your feedback. We are indeed experiencing longer preparation and delivery times than usual during this summer period. Thanks to your feedback, we have already reported this information and will work on this point to improve our services. Have you been able to confirm the compatibility of your spare parts? If not, please feel free to reach out to us at [email protected]
B
Rating: 5 out of 5
Very well seen
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C
Rating: 3 out of 5
this order follows a defective order that caused an accident
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Response from France Trampoline
Hello and thank you for this feedback. The entire team apologizes for this unfortunate experience. Please know that we test our products and regularly update our ranges to offer optimal quality. Do not hesitate to contact us at [email protected].
A
Rating: 5 out of 5
Quick order. However, the site is not very clear - the dimensions in the cart did not match those in the photo. I had to contact you by email to verify before placing the order
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R
Rating: 4 out of 5
GOOD
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É
Rating: 5 out of 5
-
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M
Rating: 5 out of 5
Order and delivery without any issues The trampoline is great of very good quality The assembly is long and quite complicated it takes at least 4 people fortunately there are videos on the France trampoline site I recommend +++
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