France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Very appreciated and efficient telephone service; perfect order tracking. The only downside was the very mediocre service from Mondial Relay; I strongly suggest changing delivery providers.
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Arnaud D.
Rating: 5 out of 5
following a purchase from 08/07/2020
The product reflects the company and its staff...excellent
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Samuel G.
Rating: 5 out of 5
following a purchase from 22/06/2020
Parts ordered, after being well guided on the site, on a model that is not very new, well received. Perfect. The only downside, my account had been deleted and yet I continued to receive ads/promos.
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Charlène L.
Rating: 4 out of 5
following a purchase from 05/04/2020
Great product. Very long delivery
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Louis D.
Rating: 5 out of 5
following a purchase from 02/07/2020
I have called on your services several times and it went very well. Thank you
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Julie C.
Rating: 4 out of 5
following a purchase from 02/05/2020
good quality item, long delivery times.
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Pacifique M.
Rating: 3 out of 5
following a purchase from 02/05/2020
Extended delivery time without communication
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Response from France Trampoline
Hello, We sincerely apologize for the longer than normal shipping time. Indeed, at this time, we were still experiencing the consequences of the current crisis. Best regards, The France Trampoline Team
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David C.
Rating: 5 out of 5
following a purchase from 07/07/2020
Very good service
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Aline D.
Rating: 5 out of 5
following a purchase from 24/05/2020
Happy with my purchase
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Kamel K.
Rating: 5 out of 5
following a purchase from 06/07/2020
Very good site with very good quality products.
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Didier V.
Rating: 4 out of 5
following a purchase from 28/05/2020
Nothing to complain about. Compliant with the order
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Stephanie C.
Rating: 4 out of 5
following a purchase from 22/04/2020
Very long delivery
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Emilie V.
Rating: 5 out of 5
following a purchase from 08/07/2020
Excellent advice and very serious after-sales service
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Daniel E.
Rating: 5 out of 5
following a purchase from 11/06/2020
Courteous welcome, great responsiveness and efficiency in dealing with my problem. Delivery time respected. Nothing to say!!
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Jean-Yves L.
Rating: 5 out of 5
following a purchase from 09/06/2020
Order placed easily and waiting for delivery
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Martin B.
Rating: 5 out of 5
following a purchase from 14/05/2020
Very good quality
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Aurélia D.
Rating: 5 out of 5
following a purchase from 11/05/2020
The product meets our expectations and the delivery was quite fast!
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Géraldine F.
Rating: 5 out of 5
following a purchase from 17/05/2020
Quick order, clear site.
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Olivier B.
Rating: 4 out of 5
following a purchase from 30/06/2020
4 stars, because just a size error in the jumping mat.. The second shipment was long..
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Francoise E.
Rating: 4 out of 5
following a purchase from 22/06/2020
Everything went well but I was unable to place my order online due to missing or incorrect passwords. I was therefore forced to order by phone
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Gerd Z.
Rating: 5 out of 5
following a purchase from 25/05/2020
Super trampoline!
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Alexilia B.
Rating: 5 out of 5
following a purchase from 29/05/2020
Following premature wear of the protective pad, the company was able to react quickly to our issue and sent us another one. Serious site, quality products despite our small issue, which was resolved quickly.
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Pauline M.
Rating: 4 out of 5
following a purchase from 04/07/2020
Very fast delivery, quality material
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Joseph V.
Rating: 5 out of 5
following a purchase from 15/05/2020
very good to recommend
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Fanny C.
Rating: 5 out of 5
following a purchase from 15/06/2020
I couldn't manage to order online. So I called your customer service. As always, the welcome is warm, the staff answers your questions, they are patient, courteous, and pleasant. In 10 years I have called 4 times and I recommend your products for their quality.
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Aline Q.
Rating: 4 out of 5
following a purchase from 22/05/2020
Good service even though we had to wait more than 2 months between ordering and receiving the trampoline. But the product is very satisfactory.
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Emilio B.
Rating: 2 out of 5
following a purchase from 18/05/2020
*** Regarding the order and payment confirmation, a disaster. Between the order and the shipment, there was no confirmation of the bank deposit. My attempts to communicate with you were another failure. Despite everything, the trampoline is very good.
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Jerome M.
Rating: 3 out of 5
following a purchase from 10/05/2020
The product is compliant, we recently assembled it, but I find that it lacks some additional explanations in certain places for assembly. We took photos because some straps holding the net were damaged upon opening the package. I have photos that I can send you. Please provide me with an address for the photos. Regards.
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Response from France Trampoline
Hello, We are sorry to learn that your package was damaged. We have taken your request into account. You can send us your photos at the following address: [email protected] Best regards, The France Trampoline Team.
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Robin T.
Rating: 5 out of 5
following a purchase from 29/03/2020
Very good.
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Pasha C.
Rating: 5 out of 5
following a purchase from 06/04/2020
Would highly recommend France Trampoline for excellent quality products and fantastic customer service. Ordered zip line, Ninja slack line and large oval trampoline in May and thank goodness we did as it kept our children happy, fit and busy during lockdown.
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Jean Marc M.
Rating: 5 out of 5
following a purchase from 25/05/2020
Great product, team present despite a difficult period, I recommend with my eyes closed
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Valerie V.
Rating: 5 out of 5
following a purchase from 29/06/2020
A little long on the delivery. The date announced at the order was not respected.
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Eric L.
Rating: 4 out of 5
following a purchase from 17/05/2020
Very satisfied with the product, however the delivery was longer than expected and the delivery person's friendliness was really limited.
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Jodi W.
Rating: 5 out of 5
following a purchase from 13/06/2020
Very good service, by telephone and using the site.
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Frederic L.
Rating: 4 out of 5
following a purchase from 22/05/2020
Product conforms and very good but delivery time very long (possibly due to the covid19 lockdown).
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Julien T.
Rating: 4 out of 5
following a purchase from 10/05/2020
Very nice quality trampoline and easy to assemble. Interaction with customer service was very good. Delivery time was very long, but it was announced before confirming the order. I recommend!
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Dominique F.
Rating: 3 out of 5
following a purchase from 14/05/2020
Very good product. But the announced delay was not respected, exceeded by a month, no information on the subject. However, the price is debited in full at the time of the order. The delivery person was very, very unfriendly.
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Response from France Trampoline
Hello, We are sincerely sorry for the longer than usual restocking delays. We have suffered the consequences of the current crisis. We do our best to inform our customers about the status of their order if it is delayed. We confirm that an email was sent to you in June to inform you of the delay. We apologize again if you did not receive it, it is common for our emails to end up in SPAM. Best regards, The France Trampoline Team.
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Emeline S.
Rating: 5 out of 5
following a purchase from 03/07/2020
Very good quality jumping mat.
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Véronique P.
Rating: 4 out of 5
following a purchase from 07/07/2020
Order placed with delivery within a week, received within two weeks (difficulties due to the restrictive measures of covid19). Excellent quality material, completely in line with my expectations. Very friendly and attentive customer service. I recommend this site.
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Cyril G.
Rating: 5 out of 5
following a purchase from 28/06/2020
I recommend. Fast delivery, super quality.
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