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D
Rating: 5 out of 5
Good product
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 2, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good Very fast delivery
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C
Rating: 5 out of 5
Easy order, very fast delivery
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F
Rating: 5 out of 5
Perfect
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E
Rating: 5 out of 5
Good advice, great responsiveness and very fast delivery. Thank you! As for the trampoline, not installed yet.
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A
Rating: 2 out of 5
there is a lack of instruction to tighten the cable
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Response from France Trampoline
Hello,
Thank you for taking the time to share your feedback regarding the 45 m zip line.
We are sincerely sorry if the installation manual was not clear enough. Your feedback is important to us and helps us improve our products and support.
To date, we have not received any other comments on this specific point, but we take your experience very seriously. The manual normally details the different steps for installing the cable, and explanatory videos are also available on our product sheets to assist with the assembly.
We remain at your disposal and thank you again for your contribution to our continuous improvement process.
Best regards, The France Trampoline team.
Thank you for taking the time to share your feedback regarding the 45 m zip line.
We are sincerely sorry if the installation manual was not clear enough. Your feedback is important to us and helps us improve our products and support.
To date, we have not received any other comments on this specific point, but we take your experience very seriously. The manual normally details the different steps for installing the cable, and explanatory videos are also available on our product sheets to assist with the assembly.
We remain at your disposal and thank you again for your contribution to our continuous improvement process.
Best regards, The France Trampoline team.
M
Rating: 5 out of 5
Very fast delivery and product compliant with the description
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M
Rating: 5 out of 5
Package arrived earlier than expected and in good condition.
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M
Rating: 5 out of 5
Very good Good site ergonomics
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E
Rating: 5 out of 5
The order was placed by phone. Friendly, pleasant and good advice staff. The only "hic" is not the responsibility of France Trampoline but of the carrier DPD who never contacted me and left the packages in front of my gate in my absence. Fortunately, I wasn't away for the weekend. I expressed my "surprise" to them.
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A
Rating: 5 out of 5
Very happy. The package arrived very quickly and the zip line is great.
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K
Rating: 4 out of 5
These are not exactly the same springs as the original ones but they are the correct size to replace the broken ones.
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B
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Great accessories for trampoline
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M
Rating: 5 out of 5
Very good quality and fast delivery
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J
Rating: 3 out of 5
Delivery time of 2 to 5 days not respected. The trampoline did not arrive in time for our child's birthday. The delivery took 10 days.
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Response from France Trampoline
Dear Sir or Madam,
We apologize for the delivery delay which occurred 2 days after the announced deadline. As a reminder, the announced deadline of 2 to 5 working days (excluding Saturday, Sunday, and public holidays) starts after handing over to the carrier. Having ordered on Friday evening, May 30, your order was handed over to the carrier the following Monday afternoon, and with the public holiday on June 9, we should have delivered to you on June 10 and not June 12. We once again apologize for this inconvenience. The France Trampoline team
We apologize for the delivery delay which occurred 2 days after the announced deadline. As a reminder, the announced deadline of 2 to 5 working days (excluding Saturday, Sunday, and public holidays) starts after handing over to the carrier. Having ordered on Friday evening, May 30, your order was handed over to the carrier the following Monday afternoon, and with the public holiday on June 9, we should have delivered to you on June 10 and not June 12. We once again apologize for this inconvenience. The France Trampoline team
J
Rating: 5 out of 5
Very satisfied with my purchase.
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S
Rating: 5 out of 5
Very good communication. I am very satisfied.
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F
Rating: 4 out of 5
Correct packaging, correct delivery
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Y
Rating: 5 out of 5
France Trampoline spontaneously decided to replace the jumping mat of a large trampoline due to the presence of a hole that appeared 3 months after the expiration of the legal 2-year warranty. Only the shipping costs were at my expense. Shipment was made quickly. Kudos for the quality of your customer relationship.
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F
Rating: 5 out of 5
A top customer service. I was surprised by the understanding and kindness of France Trampoline. Several times I was helped and well advised beyond my expectations. I asked little and received a lot. Thank you, you deliver high-quality services.
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Y
Rating: 5 out of 5
Effective!
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R
Rating: 5 out of 5
Responsive, quality products
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P
Rating: 5 out of 5
Quality of products, follow-up and delivery. Flawless process!
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M
Rating: 5 out of 5
Quality customer service. France trampoline has always responded to our requests quickly and they are very professional.
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D
Rating: 5 out of 5
Very good quality, good assembly instructions.
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A
Rating: 5 out of 5
Great 👍 exactly what we were looking for, a real simple zip line
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C
Rating: 4 out of 5
Order placed quickly.
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P
Rating: 5 out of 5
MATERIAL AND DELIVERY COMPLIANT
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R
Rating: 5 out of 5
Good description, helpful, fast delivery
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S
Rating: 5 out of 5
The climbing dome is an absolute hit. Our kids love it, and all the neighborhood kids do too :-). I would buy it again anytime.
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S
Rating: 5 out of 5
Everything worked perfectly - the homepage is absolutely clearly structured and the entire ordering process went excellently. The delivery was super punctual and careful
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M
Rating: 4 out of 5
The service and delivery were perfect. The difficulty came later, with the assembly. Very difficult to assemble.
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V
Rating: 5 out of 5
Nothing to say
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T
Rating: 5 out of 5
Good products, cleanly processed, accessible customer service, delays can occur
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B
Rating: 5 out of 5
Quality of products is there, responsive after-sales service, attentive and very professional, I am satisfied with my purchases on this site.
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S
Rating: 5 out of 5
Very good! Very satisfied, the kids too
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P
Rating: 5 out of 5
The site is very educational for choosing spare parts suitable for the trampoline model to be renovated. Fast delivery.
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S
Rating: 5 out of 5
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B
Rating: 5 out of 5
NOT YET ASSEMBLED. We put the old one, a bit damaged, and we will probably wait to set up the new one...
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