France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Following a strong gust of wind, my daughter's winter trampoline cover was torn off and flew away, breaking 2 trampoline poles (oval 4m90) in the process, a disaster in the morning when my daughter discovered that! Fortunately, after a call, we were immediately able to repurchase the cover but also spare parts that arrived quickly. The trampoline is like new again, much to my daughter's delight 😊.
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Angèle G.
Rating: 4 out of 5
following a purchase from 21/12/2019
Very good without issues, EXCEPT the delivery, the delivery person set a day and a time slot to drop off the package, but in the end, I wasn't even contacted by phone when he didn't see me arrive, so the delivery person signed for me and left the package in front of my entrance door visible to everyone on the street (it could have been stolen). I am correct because I did not make a scandal and said that I had not received anything as many people could have done to get another one.
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Jacques B.
Rating: 5 out of 5
following a purchase from 20/12/2019
Very good.
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Yves M.
Rating: 5 out of 5
following a purchase from 23/12/2019
No issues.
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Sébastien J.
Rating: 5 out of 5
following a purchase from 21/12/2019
Simple online purchase and item fully compliant with its description, received quickly and of good quality.
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Nicole M.
Rating: 4 out of 5
following a purchase from 20/12/2019
No problem, delivery on time.
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Christophe B.
Rating: 5 out of 5
following a purchase from 22/12/2019
No issues.
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Frédéric L.
Rating: 5 out of 5
following a purchase from 20/12/2019
Very good. Order shipped quickly. No issues.
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Odile F.
Rating: 4 out of 5
following a purchase from 19/12/2019
Perfect but assembly a bit laborious. Assembly manual lacks clarity.
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Fedou W.
Rating: 5 out of 5
following a purchase from 17/12/2019
Very happy with my purchase, I was very well informed and the delivery is fast.
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Céline M.
Rating: 5 out of 5
following a purchase from 29/11/2019
Good responsiveness and super product
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Marie Denise D.
Rating: 4 out of 5
following a purchase from 13/12/2019
No problem with the product. Less satisfied with the carrier who did not respect the indicated date.
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Pierre E.
Rating: 5 out of 5
following a purchase from 15/12/2019
Very good contact pre and post-purchase with telephone support, good relationship and good advice. The quality of the product (Wow) is impressive, especially on the steel frame. The manual could benefit from additional explanations, such as on the assembly of the sleeve protections on the net fixing tubes, or the installation of the protective cover. Last less positive note, I receive spam for a clearly unsolicited advertising campaign barely a week after the purchase. That's good thanks, I just bought a trampoline, I don't collect them. And I don't like spam.
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Denise M.
Rating: 4 out of 5
following a purchase from 14/12/2019
Everything went well. Excellent service
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Stéphanie D.
Rating: 5 out of 5
following a purchase from 15/12/2019
I am very satisfied with the quality and customer follow-up. Indeed, I expressed my disappointment because the delivery was longer than expected. You found a solution quickly and I was able to be delivered on time. Thank you very much for this gesture!
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Myriam H.
Rating: 5 out of 5
following a purchase from 17/12/2019
Very good explanations
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Pietro M.
Rating: 5 out of 5
following a purchase from 10/12/2019
Excellent product and excellent price, fast shipping
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Philippe M.
Rating: 3 out of 5
following a purchase from 17/12/2019
Hello, the package arrived well but the delivery person left all the packages in the middle of the road, without checking if my husband needed help!!! Moreover, he was so rushed that he neither rang nor knocked and was ready to leave if we hadn't come out hearing the noise of his vehicle!!! Thank you.
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Response from France Trampoline
Hello, and thank you for your comment. We are sorry for the quality of service provided for the delivery of your trampoline: during the holiday season, carriers are unfortunately overloaded and this very busy period can sometimes lead to this kind of situation. We will make sure to pass on the information to the carrier nonetheless, and we apologize for the inconvenience caused. Best regards, the France Trampoline team.
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Jean-Marie M.
Rating: 5 out of 5
following a purchase from 05/12/2019
The online site is well informed. Good quality product No regrets.
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Guillaume G.
Rating: 5 out of 5
following a purchase from 18/12/2019
Very good customer service
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Nell H.
Rating: 5 out of 5
following a purchase from 17/12/2019
Very satisfied! Less than 48 hours between the order and delivery.
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Eric M.
Rating: 5 out of 5
following a purchase from 07/12/2019
Clear and simple site. High quality product, the children ...and their dad are very happy.
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Hugues S.
Rating: 5 out of 5
following a purchase from 14/12/2019
Everything went very well, the order was delivered on time and the product meets my expectations.
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Vanessa O.
Rating: 5 out of 5
following a purchase from 13/12/2019
Product as described in the ad, fast shipping, everything perfect in general, 100% safe and reliable site.
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Sandrine G.
Rating: 5 out of 5
following a purchase from 16/12/2019
Perfect!
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Andre C.
Rating: 4 out of 5
following a purchase from 16/12/2019
Problem with delivery because wrong package. We had to reschedule a second appointment with the carrier.
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Brigitte B.
Rating: 5 out of 5
following a purchase from 14/12/2019
Easy order and delivery on time, this purchase brings us complete satisfaction.
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Daniel B.
Rating: 4 out of 5
following a purchase from 15/12/2019
Good provider. Speed.
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Noemie D.
Rating: 5 out of 5
following a purchase from 14/12/2019
Very good product but very long assembly
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Marie-Annick G.
Rating: 5 out of 5
following a purchase from 10/12/2019
Fast delivery; I had this trampoline delivered for my grandson; his dad will assemble it in the spring, so I can't tell you more;
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Elodie L.
Rating: 4 out of 5
following a purchase from 12/12/2019
We are very satisfied with the quality of the trampoline and our son is delighted.
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Cannezin J.
Rating: 5 out of 5
following a purchase from 13/12/2019
Pitiful provider. Very poor communication.
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Jean-Pierre H.
Rating: 5 out of 5
following a purchase from 13/11/2019
Perfectly on time
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Emeline F.
Rating: 5 out of 5
following a purchase from 12/12/2019
Product meets my expectations and was delivered quickly.
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Nadège L.
Rating: 5 out of 5
following a purchase from 12/12/2019
Product delivered as indicated during my order. Nothing to complain about. Product compliant, even better than the previous one (the net seems doubled).
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Sébastien B.
Rating: 4 out of 5
following a purchase from 10/12/2019
Super fast. However, the carrier never contacted me to make an appointment, which was mentioned in the service information. He passed by, found the door closed, left a notice of passage. I was contacted by phone a few days later to make an appointment this time. Everything went well
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Elena M.
Rating: 5 out of 5
following a purchase from 12/12/2019
I contacted France Trampoline by phone because I wanted some information, I found a charming person on the other end who gave me all the information I wanted and helped me place my order. Thank you!
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Simon C.
Rating: 5 out of 5
following a purchase from 10/12/2019
Impeccable service!
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Daniel L.
Rating: 4 out of 5
following a purchase from 12/12/2019
Excellent telephone contact, very well advised.
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Claire L.
Rating: 5 out of 5
following a purchase from 12/12/2019
Perfect
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