Customer reviews of France Trampoline

9,4 /10

Based on 22 178 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 2, 3, 4 and 5 stars

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Jean-Charles A.

Published on 23/05/2019 à 19h43 following a purchase from 30/04/2019

Precise information by phone, clean packaging, deadlines ok, good quality material, correct prices

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Caren C.

Published on 23/05/2019 à 18h56 following a purchase from 01/05/2019

The product is perfect, but I was very disappointed with the delivery conditions. The chosen provider asks the customer to be present one day during the week between 8 am and 7 pm, without at least being able to guarantee a delivery in the morning or the afternoon before the morning of the delivery itself. In short, either you take a whole day off just for that, or... too bad for you! I wrote to France Trampoline to report it, but no response... disappointing!

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Response from France Trampoline Published on 01/05/2019

Hello, we are sorry that the delivery of your trampoline did not bring you complete satisfaction. The delivery time slots of the carriers unfortunately do not depend on our will, and while they aim to provide the best quality of service possible, it can sometimes prove insufficient. We apologize for this inconvenience and remain at your disposal for any questions. Best regards, the France Trampoline team

Stephanie B.

Published on 23/05/2019 à 17h41 following a purchase from 27/04/2019

Perfect! Thank you

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Isabelle L.

Published on 23/05/2019 à 13h38 following a purchase from 02/05/2019

The delivery was very poorly managed. 3 days late without any explanation even though it was an express delivery. We had to call customer service to get news

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Response from France Trampoline Published on 02/05/2019

Hello, and thank you for taking the time to leave us a comment. We are sorry that the delivery did not bring you complete satisfaction. This delay, unfortunately beyond our control, does not reflect the quality of service we strive to provide. We apologize for the inconveniences encountered and remain at your disposal for any further information. Best regards, the France Trampoline team

Frederic F.

Published on 23/05/2019 à 12h22 following a purchase from 01/05/2019

Package very well packaged. The only problem is that I found my packages in front of my house left by the delivery person without my signature of receipt; if I were dishonest, I could have said that I did not receive the packages.

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Michel P.

Published on 23/05/2019 à 12h18 following a purchase from 02/05/2019

I am very satisfied

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Laurie G.

Published on 23/05/2019 à 11h23 following a purchase from 30/04/2019

Perfect

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Joel D.

Published on 23/05/2019 à 10h51 following a purchase from 02/05/2019

Very good service.

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Sylvain D.

Published on 23/05/2019 à 10h44 following a purchase from 02/05/2019

Excellent! Customer service call: product knowledge +++ Very pleasant to be understood

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Amelie B.

Published on 23/05/2019 à 09h18 following a purchase from 02/05/2019

Birthday gift for our 7-year-old daughter who is going into trampoline sports section and well, nothing to complain about, the trampoline is great, the flexibility of the mat is amazing and the quality is top-notch... Bravo France Trampoline

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Jacques B.

Published on 22/05/2019 à 21h56 following a purchase from 01/05/2019

the product I bought is perfect. but I paid an extra fee for fast delivery, Chronopost 20, my package arrived 5 days later...

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Matthias F.

Published on 22/05/2019 à 19h55 following a purchase from 15/05/2019

Unfortunately, there were transport damages, but these were resolved uncomplicatedly or replacement parts were delivered. Thank you for that.

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Denis M.

Published on 22/05/2019 à 17h47 following a purchase from 01/05/2019

Very good

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Christelle L.

Published on 22/05/2019 à 11h48 following a purchase from 01/05/2019

Delivery on time. Correct product although there is no elastic with the fiberglass rods on the upper part. Otherwise, it corresponds to the order

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Jeanne G.

Published on 22/05/2019 à 09h24 following a purchase from 01/05/2019

Fast and professional shipping and delivery

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Christelle S.

Published on 22/05/2019 à 08h28 following a purchase from 30/04/2019

Very good

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Yoann C.

Published on 22/05/2019 à 08h27 following a purchase from 01/05/2019

Very nice quality trampoline. However, the instructions for assembly need to be revised as they are not clear at all.

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Steffen G.

Published on 21/05/2019 à 20h22 following a purchase from 13/05/2019

Top. Also the telephone advice!

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Claire U.

Published on 21/05/2019 à 19h11 following a purchase from 21/04/2019

Very good

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Fabien C.

Published on 21/05/2019 à 13h24 following a purchase from 30/04/2019

Very responsive services, good advice. very good quality.

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Odile B.

Published on 20/05/2019 à 21h29 following a purchase from 29/04/2019

very good organization, no mistakes or minor issues to report, perfect

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Lydie H.

Published on 20/05/2019 à 19h12 following a purchase from 26/04/2019

Difficult to find the right net among all the products offered

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Eve P.

Published on 20/05/2019 à 16h30 following a purchase from 18/04/2019

*** is very nice

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Barbier S.

Published on 20/05/2019 à 15h25 following a purchase from 27/04/2019

Material conforms but delivery problems

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Response from France Trampoline Published on 27/04/2019

Hello, and thank you for taking the time to leave us a comment. We are sorry that the delivery of your basketball hoop was postponed due to the appointment with the carrier. We wish you very good sports moments and remain at your disposal for any questions. The France Trampoline team

Stéphane T.

Published on 20/05/2019 à 14h59 following a purchase from 29/04/2019

Good quality product, fast shipping.

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Julien C.

Published on 20/05/2019 à 14h57 following a purchase from 29/04/2019

I ordered a BOOSTER trampoline. I had everything regularized. In the end, I retracted because after reflection it was a bit tight for my 2-year-old son. No issues with the cancellation. Very professional, pleasant, and responsive customer service. Everything was resolved within the day. I really agree with all the positive reviews I have read online. Serious company. I recommend without worries and will gladly recommend again.

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Annie C.

Published on 20/05/2019 à 14h29 following a purchase from 29/04/2019

fast, efficient

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Abed-Meraim B.

Published on 20/05/2019 à 12h28 following a purchase from 27/04/2019

Fast and efficient

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Bruno G.

Published on 20/05/2019 à 11h30 following a purchase from 27/04/2019

Very good

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Maurice B.

Published on 20/05/2019 à 09h37 following a purchase from 29/04/2019

Order and delivery very good

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Martine A.

Published on 19/05/2019 à 16h12 following a purchase from 26/04/2019

To be sure to have my order on time, I chose an express order in 24 hours, and on the scheduled day I received a text that there was a problem and that my delivery was delayed!!! And since the next day was May 1st, I only received my package the day after that!! In the meantime, I still paid VERY, TOO much for this delivery!! Otherwise, nothing to say: very good packaging, item corresponding well to my order!

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Sylvain P.

Published on 19/05/2019 à 14h55 following a purchase from 28/04/2019

Quite difficult to find the right spare parts. I contacted customer service. After that, everything was top-notch

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Lydie D.

Published on 19/05/2019 à 10h51 following a purchase from 27/04/2019

very good

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Régis Et Emmanuèle D.

Published on 19/05/2019 à 09h51 following a purchase from 26/04/2019

*****

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Frederic A.

Published on 19/05/2019 à 08h17 following a purchase from 28/04/2019

Very good and easy to order

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Bertrand M.

Published on 18/05/2019 à 15h44 following a purchase from 24/04/2019

excellent

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Jean Jacques V.

Published on 17/05/2019 à 19h30 following a purchase from 25/04/2019

Very good phone contact that helped me know which replacement fabric to order.

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Gaetan D.

Published on 17/05/2019 à 19h25 following a purchase from 25/04/2019

Fast delivery and very good quality products

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Lionel V.

Published on 17/05/2019 à 18h57 following a purchase from 11/04/2019

It's true that once assembled, the trampoline looks great and is impressive. But the assembly is far from being as easy as in the online help videos. In particular, the famous 'exclusive' T-junctions only fit very difficultly with some other parts. Contacted, the customer service encouraged us to assemble them with force. A few well-placed hammer blows got it done. But the assembly that should have taken an afternoon ended up taking several days. And the trampoline is probably no longer fully dismountable now.

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André H.

Published on 17/05/2019 à 17h24 following a purchase from 25/04/2019

Really nothing to say and very responsive.

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