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M
Rating: 5 out of 5
Perfect. Top-notch customer service
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 2, 3, 4 and 5 stars
Reset filtersH
Rating: 5 out of 5
Pleasant person and attentive to customers on the phone, thank you for the advice on our after-sales service.
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C
Rating: 5 out of 5
The customer service of France Trampoline is very responsive and met my expectations. After my move, I had lost some parts of the climbing dome that I was able to reassemble. Thank you
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L
Rating: 4 out of 5
The product meets my expectations (trampoline cover) and seems really sturdy. We'll see how it ages over time. It doesn't look exactly like the photo, it has many more ventilation grids than I thought. I am happy with my purchase.
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S
Rating: 5 out of 5
Nothing to report
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O
Rating: 5 out of 5
Quality products
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F
Rating: 5 out of 5
Very good customer relationship
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A
Rating: 5 out of 5
Excellent product. Fast shipping.
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J
Rating: 5 out of 5
I have been used to maintaining my trampoline in good condition for many years thanks to France Trampoline without any problems.
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N
Rating: 5 out of 5
Very good service
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P
Rating: 4 out of 5
Small complaint: we do not know which side of the net to show outside until we place the adhesive decorative strip with Velcro.
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G
Rating: 4 out of 5
Good service
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J
Rating: 5 out of 5
Very good. I trust this provider both in terms of quality and online ordering.
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F
Rating: 4 out of 5
Product of acceptable quality, due to an issue I needed to contact customer service, they were very responsive and provided me with an appropriate answer.
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J
Rating: 5 out of 5
Super service, super quality
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M
Rating: 5 out of 5
Fast shipping, perfect advice, I recommend ++
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E
Rating: 5 out of 5
Fast and careful delivery. Quality products
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P
Rating: 5 out of 5
Good
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B
Rating: 5 out of 5
***
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H
Rating: 5 out of 5
Top service, fast and uncomplicated. We have had our trampoline for many years and had to order a replacement net.
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L
Rating: 5 out of 5
Smooth ordering process. Super quality of the goods.
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A
Rating: 4 out of 5
Fast delivery. Well packaged. The safety net was relatively expensive, as it was only available in that shop. Therefore, one point deduction.
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V
Rating: 3 out of 5
The order and shipping service is very good. However, we are disappointed with the product.
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Response from France Trampoline
Dear Sir or Madam, We have taken your comment into account and please know that the entire team is fully available to understand the reasons for your disappointment. Customer satisfaction through the purchase, delivery, assembly, and use by children is a very important step for you and for us. To date, we have not received any email or call from you to customer service. We remain available. The France Trampoline team.
E
Rating: 5 out of 5
The protective net for the 240 cm trampoline is made of magnificent material, beyond expectations, fits perfectly and is easy to assemble. Nothing to do with the nets for trampolines, definitely cheaper ones available on the market. So we recommend this seller in every aspect, product quality, seriousness, and precision in delivery. The package arrived on time and perfectly intact. It was a real pleasure to purchase from this site.
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F
Rating: 5 out of 5
Very good article
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R
Rating: 5 out of 5
Matches the description. Only small issue, the slackline tends to twist out of the walking plane at about 90 degrees due to the way it is attached to the trees. I will do further tests
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Response from France Trampoline
Hello, We have seen your comment, Please feel free to send us visuals by email to customer service if needed. The France Trampoline team
A
Rating: 4 out of 5
very good
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P
Rating: 2 out of 5
Delay and especially damaged
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Response from France Trampoline
Hello Sir, We have noted your review indicating a product delivered in apparently poor condition. To date, you have not contacted customer service to inform us directly. Do you have any details to share with us? Did you raise any reservations with the delivery person, please? Upon opening the packages, did you notice any damaged items? We remain at your disposal. Best regards, The France Trampoline team.
Y
Rating: 5 out of 5
Perfect
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N
Rating: 4 out of 5
Nothing to complain about regarding the order and delivery. We ordered tubes for the trampoline net. Unfortunately, they are a bit too short even though they correspond well to those recommended for our trampoline size. This means that the net lifts up in one place!
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N
Rating: 5 out of 5
Very satisfied with the product.
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S
Rating: 5 out of 5
Very nice after-sales service, very responsive and very attentive. Bravo
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C
Rating: 5 out of 5
Great customer service: friendly, fast, and efficient!
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V
Rating: 5 out of 5
Fast and compliant delivery. Clear assembly guide. Very happy with your services. During assembly, one of the bars had a defect, I contacted customer service who was very responsive and sent me a replacement part that was shipped the same day. A pleasure to deal with professional and competent people.
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I
Rating: 5 out of 5
Perfect
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V
Rating: 5 out of 5
Fast and compliant delivery. Clear assembly guide. Very happy with your services. During assembly, one of the bars had a defect, I contacted customer service who was very responsive and sent me a replacement part that was shipped the same day. A pleasure to deal with professional and competent people.
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M
Rating: 5 out of 5
very nice quality and easy to assemble
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P
Rating: 4 out of 5
The material is OK and meets my expectations. However, a warning should be added in the description regarding the necessary dimensions of the starting platform. In particular, the height. It would also be wise to specify that the use of a harness for younger users is recommended.
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D
Rating: 5 out of 5
The trampoline protection ordered was delivered within the indicated time and adapted to the existing trampoline. It was easy to assemble with two people. Complete satisfaction for this purchase. We need to see the longevity of the product over time.
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I
Rating: 5 out of 5
- very high-quality materials, including the accessories (swing, hanging and ground mat) - easy to understand instructions - product is as described: large and stable
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