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G
Rating: 5 out of 5
very good product
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 175 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 2, 3, 4 and 5 stars
Reset filtersB
Rating: 5 out of 5
Completely satisfied from the order to the first uses of the trampoline. Easy online order. Very fast and efficient delivery. Well-packaged product. Relatively simple assembly and no issues due to the quality of the material. Both young and old are delighted!
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A
Rating: 5 out of 5
Fast delivery
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L
Rating: 5 out of 5
Very good service, from preliminary information to delivery: I had an issue with the warranty canvas, and the customer service was impeccable, canvas replaced in less than 4 days
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B
Rating: 4 out of 5
quick delivery, product conforms
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M
Rating: 5 out of 5
TB: the operator checked my order and offered me a product suitable for my trampoline. Thank you again
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G
Rating: 4 out of 5
ultra fast delivery (24h)
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O
Rating: 2 out of 5
spare part received three months later and not complete, I am asked to wait two more months, no news, it's up to me to call, no commercial gesture
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Response from France Trampoline
Hello Sir, We apologize for the inconvenience caused regarding your spare parts. We were waiting for a spare part to make a single shipment as you requested, but a second part was out of stock in the meantime. We were waiting for the out-of-stock part to send you your entire order as you requested. Apparently, this was no longer what you wanted a few weeks after your order, and we sincerely apologize for this problem. The France Trampoline team.
J
Rating: 5 out of 5
Nothing to report
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G
Rating: 3 out of 5
The delivery person does not ask for an appointment before coming, and the site to change the delivery address is unbearable
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Response from France Trampoline
Hello Sir, We have taken your comment regarding the delivery of a protective cover into account. We are sorry to see that the Kuehne Nagel carrier's site does not suit you. However, you could have sent us a quick email with your request, and we would have forwarded your address change in a few minutes. Moreover, we clearly indicate that currently, only deliveries for a trampoline are made by appointment. A delivery for an accessory or spare part is made without an appointment. It is necessary to provide an address where someone can receive a package all day: either a workplace or a family member. The France Trampoline team.
M
Rating: 5 out of 5
Everything is perfect, easy and quick delivery. Top notch. Congratulations
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N
Rating: 5 out of 5
A quality trampoline. Relatively easy to assemble and sturdy. The children are super happy. Quick delivery. The only small downside: for delivery, you have to be available all day (they do not give a time of passage).
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G
Rating: 4 out of 5
There was a small hiccup with the delivery, it seems to be a communication problem between France Trampoline and the carrier. Otherwise perfect.
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V
Rating: 5 out of 5
Very good. Always nothing to complain about!
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E
Rating: 5 out of 5
Perfect service
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M
Rating: 4 out of 5
Very good service despite a rather "expensive" shipping cost and carriers not always very friendly!!!
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J
Rating: 5 out of 5
Good order tracking, products conform to our expectations, satisfactory products
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J
Rating: 5 out of 5
We were warned that a gust of wind could damage our trampoline. We did not follow this warning. The next day, the trampoline was overturned, with some damaged parts. The following day we received a 30% promotion from France Trampoline to buy parts... Bravo, well seen.
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V
Rating: 5 out of 5
very good
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S
Rating: 5 out of 5
very professional. Quality after-sales follow-up and great listening. I will come back!! (this is already a second purchase for these reasons!)
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N
Rating: 5 out of 5
Everything is fine, excellent product!
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A
Rating: 4 out of 5
Excellent service!
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A
Rating: 5 out of 5
Everything perfect! Beautiful trampoline! The quality is well above what is found around. Worth every penny!
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F
Rating: 5 out of 5
Very quick and hassle-free fabric exchange. Very good quality
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M
Rating: 5 out of 5
Yes, satisfied.
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L
Rating: 5 out of 5
Having purchased only one product and being very satisfied, for now, I have no advice to give you. I hope to buy another one soon......
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L
Rating: 4 out of 5
Very fast service, the trampoline seems to be of very good quality, to see in use. I was advised by a friend who owns the same trampoline. The children are delighted.
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S
Rating: 5 out of 5
The trampoline we bought last year is still in perfect condition. We ordered an accessory that was delivered quickly. No problem.
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E
Rating: 4 out of 5
Yes, I would recommend it for the product but I would improve the transport which was poor.
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A
Rating: 5 out of 5
Accurate in the product description. Expectations met. Excellent after-market, competent, kind, precise, and satisfactory post-sales assistance. I am ready to recommend it.
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C
Rating: 5 out of 5
Very good after-sales service. Thank you France trampoline
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A
Rating: 5 out of 5
I was satisfied with the ordering procedure, the product, and primarily the customer support. I would recommend it to my friends!
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F
Rating: 5 out of 5
Excellent service from information, to order, to delivery and after-sales service. Excellent product quality and thanks to the details before delivery, no surprises when the package arrives. Quality to continue. Thank you France trampoline.
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D
Rating: 5 out of 5
Excellent also in the description of the item.
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S
Rating: 5 out of 5
fast shipping, serious and responsive company. quality products that last a long time. follow the installation advice closely (certainly the most important)
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S
Rating: 5 out of 5
Perfect as always. The new net model is more practical and shows the desire to improve the product. Buy French!
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M
Rating: 4 out of 5
Short and respected deadlines, good overall quality to be evaluated over time.
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S
Rating: 5 out of 5
Very good phone contact, quick delivery of my broken parts
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G
Rating: 4 out of 5
The packaging is a bit weak for the weight of the content.
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T
Rating: 5 out of 5
I am satisfied with the ordering procedure, I had contact with ***, she was good, kind, and available, knows how to do her job. The products are very good. The delivery of the goods was quick, earlier than expected. I definitely recommend this company to others. Thank you and best regards, ***
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