Customer reviews of France Trampoline

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Josette C.

Rating: 5 out of 5

Published on 11/04/2015 à 20h44 following a purchase from 14/02/2015

very good quality product, however it took 4 hours for two people to assemble. good responsiveness from the salesperson during a delivery problem, would recommend

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Edith L.

Rating: 4 out of 5

Published on 11/04/2015 à 17h39 following a purchase from 14/02/2015

very good quality material, fast shipping but high price negative point: the carrier does not call before delivering despite sending a mobile number which causes some inconveniences for delivery!

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Sabah M.

Rating: 5 out of 5

Published on 10/04/2015 à 16h49 following a purchase from 06/02/2015

I needed to change the net of our trampoline and had no idea what model I needed, I called the number indicated on the site and was answered without waiting and very clearly. I called back to order and the information was very clear!

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Claudine P.

Rating: 5 out of 5

Published on 10/04/2015 à 15h50 following a purchase from 06/02/2015

good service

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Stéphane D.

Rating: 5 out of 5

Published on 10/04/2015 à 14h41 following a purchase from 06/03/2015

Excellent trampoline, a bit more expensive but there is no comparison with other brands. Fast delivery, beautiful finish and quality materials.

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Stephane A.

Rating: 5 out of 5

Published on 10/04/2015 à 13h27 following a purchase from 27/02/2015

I have placed 2 orders with France trampoline. One for a large trampoline and one for parts and it is always perfect.

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Jean Marc F.

Rating: 4 out of 5

Published on 10/04/2015 à 12h36 following a purchase from 06/02/2015

-

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Nicolas B.

Rating: 3 out of 5

Published on 10/04/2015 à 10h32 following a purchase from 30/01/2015

Product return due to order error.

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Response from France Trampoline Published on 01/02/2015

Hello, we have taken your return into account. Despite a phone confirmation with you, it appears that the ordered cushion unfortunately does not fit your trampoline. We will restock the cushion after verification and we will refund you for the returned item. We are sorry that our 4m30 cushion does not fit your trampoline with the rather rare diameter of 4m45. The France Trampoline team.

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Maryvonne B.

Rating: 5 out of 5

Published on 09/04/2015 à 21h41 following a purchase from 05/02/2015

superb service order placed on 27/03/15 delivery on 02/04/15 trampoline hoped for EASTER to spoil my three little girls assembly done without problems the weekend was filled with joy and happiness thank you again for your responsiveness and the quality of the material

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Tanguy D.

Rating: 4 out of 5

Published on 09/04/2015 à 21h21 following a purchase from 19/02/2015

Good

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Laurent F.

Rating: 5 out of 5

Published on 09/04/2015 à 16h30 following a purchase from 05/02/2015

Delivered on time, serious service, a mistake on my part was corrected by phone at your initiative... Thank you

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Anne-gaelle G.

Rating: 5 out of 5

Published on 09/04/2015 à 13h35 following a purchase from 26/02/2015

Item conforms to the order. Fast delivery time.

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Gilles N.

Rating: 5 out of 5

Published on 09/04/2015 à 12h10 following a purchase from 26/02/2015

Very good telephone reception, good advice. Delivery without problems, product perfectly packaged, assembly quite easy. Quality product that meets my expectations.

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Nadege B.

Rating: 5 out of 5

Published on 09/04/2015 à 11h57 following a purchase from 19/02/2015

We ordered a trampoline for our children, it is beautiful, and very solid, of very good quality. Regarding the customer relations contact team, they are very friendly and accommodating. The same goes for the company that delivers the packages. This whole team is very professional. We are delighted. We will not hesitate to call on them again.

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Christophe T.

Rating: 5 out of 5

Published on 09/04/2015 à 10h47 following a purchase from 12/02/2015

very professional, the staff called me back to ensure the conformity of my order. I recommend!!!

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Jacques M.

Rating: 4 out of 5

Published on 08/04/2015 à 19h30 following a purchase from 18/02/2015

Nothing to report

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Alexis M.

Rating: 5 out of 5

Published on 08/04/2015 à 15h42 following a purchase from 07/01/2015

The product was not immediately available, which was also mentioned. But the wait was brief, the delivery was announced and carried out on time. Effective.

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Joël G.

Rating: 5 out of 5

Published on 08/04/2015 à 13h32 following a purchase from 21/01/2015

Very correct. Delivery earlier than expected

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Sebastien C.

Rating: 4 out of 5

Published on 08/04/2015 à 13h23 following a purchase from 18/02/2015

Quality material and compliant with the order

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Miguel M.

Rating: 5 out of 5

Published on 08/04/2015 à 12h11 following a purchase from 31/12/2014

Effective!

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Alexandra P.

Rating: 5 out of 5

Published on 08/04/2015 à 11h18 following a purchase from 25/02/2015

Quick receipt of the package .. Always available for advice from customer service. Perfect!!!

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Anne H.

Rating: 5 out of 5

Published on 08/04/2015 à 10h48 following a purchase from 07/01/2015

Perfect

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Pascal B.

Rating: 5 out of 5

Published on 08/04/2015 à 10h12 following a purchase from 28/01/2015

Excellent and fast service

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Aurelie P.

Rating: 5 out of 5

Published on 08/04/2015 à 09h26 following a purchase from 14/01/2015

Very good quality trampoline since we received it, everyone has a lot of fun, both adults and children. The assembly is not very difficult and the trampoline is very sturdy. The only small downside for now is the plastic carabiners that hold the net which are not very sturdy.

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Jean-philippe P.

Rating: 4 out of 5

Published on 07/04/2015 à 21h20 following a purchase from 17/02/2015

Good delivery service - Good easy assembly instructions - Product seems to be of good quality (to be judged over time)

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Olivier C.

Rating: 5 out of 5

Published on 07/04/2015 à 20h35 following a purchase from 27/01/2015

Fast delivery as indicated at the time of order

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Valérie B.

Rating: 5 out of 5

Published on 07/04/2015 à 20h20 following a purchase from 24/02/2015

Very interesting to have a French supplier with offices for all needs (technical, advice, after-sales service...) in France

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Vincent L.

Rating: 5 out of 5

Published on 07/04/2015 à 19h18 following a purchase from 06/01/2015

Very good service

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Fabien D.

Rating: 4 out of 5

Published on 07/04/2015 à 18h52 following a purchase from 10/02/2015

Very fast delivery. The trampoline and its equipment seem to be of good quality. The price is not negligible but I hope I have bought my peace of mind in terms of reliability (to be seen in use).

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Martine E.

Rating: 4 out of 5

Published on 07/04/2015 à 17h43 following a purchase from 06/01/2015

delivery respect well respected very good quality products

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Ludovic B.

Rating: 5 out of 5

Published on 07/04/2015 à 16h26 following a purchase from 10/02/2015

Very good material, solid and well made. Clear assembly instructions.

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Erwann G.

Rating: 5 out of 5

Published on 07/04/2015 à 13h17 following a purchase from 06/01/2015

Very professional and responsive customer service.

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Valery C.

Rating: 5 out of 5

Published on 07/04/2015 à 13h16 following a purchase from 10/02/2015

Perfect in every way.

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Étienne B.

Rating: 4 out of 5

Published on 07/04/2015 à 13h14 following a purchase from 10/02/2015

very good delivery we just missed the green tape to put on the protection posts of the net and the straps that go on the feet. If you can send them back to us, thank you

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Response from France Trampoline Published on 12/02/2015

Hello, we tried to contact you directly on your mobile to follow up on the missing parts. We remain at your disposal to send them to you. The France Trampoline team.

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Jc L.

Rating: 5 out of 5

Published on 07/04/2015 à 13h13 following a purchase from 20/01/2015

Hello, Very good site, complete information on the products. Trampoline received on the agreed day with appointment as indicated. Number of packages complete but the bottom of the main box was torn, a spring bag got lost: Immediate response from customer service upon simple email request and missing springs redelivered within 5 days: Perfect! Regarding the product (Booster 4.30m) nothing to complain about, very good quality, easy assembly, be careful to respect the direction of the fiberglass arches of the protective net or else like me you will have to remove one to re-thread it (not easy). 5 obvious stars.

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Baptiste C.

Rating: 4 out of 5

Published on 07/04/2015 à 11h34 following a purchase from 13/01/2015

Speed, delivery within the announced deadlines, good quality products. However: - the anchoring kit seems a bit light and not necessarily suitable for different types of ground - the protective cover allows water to accumulate on the trampoline (lacks a central rise to drain water outside) and the incorporation of ventilation grids lets water through

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Response from France Trampoline Published on 14/01/2015

Hello, Thank you for your comment. Regarding the protective cover, it is normal that there are drains on the cover so that water flows through the cover and the jumping mat as you mentioned in your comment. Do not block the drains present on the cover, otherwise the water will not be able to flow out. We remain at your service. The France Trampoline team.

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Pascal B.

Rating: 4 out of 5

Published on 07/04/2015 à 10h53 following a purchase from 30/12/2014

Overall satisfactory service. Pleasant and competent telephone reception. Good quality material, some additional explanations in the assembly instructions would not be too much (especially on the assembly of the net support circle)

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Tamara D.

Rating: 5 out of 5

Published on 07/04/2015 à 10h12 following a purchase from 10/02/2015

Very good quality product easy to assemble

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Stéphane L.

Rating: 5 out of 5

Published on 07/04/2015 à 09h21 following a purchase from 06/01/2015

Several orders placed to date. Always meets my expectations. Quality material. Adapted telephone advice

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Kathy F.

Rating: 4 out of 5

Published on 06/04/2015 à 20h36 following a purchase from 26/01/2015

very good service, fast delivery, the only thing is that the protective foam should be packaged in a box and not plastic because it was damaged in several places..... fortunately the protective foam was fine.

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Response from France Trampoline Published on 30/01/2015

Hello, in such cases, do not hesitate to mention reservations on the delivery note you sign with the delivery person. It is important to take a few minutes to check your package. If no reservation is made at the time of delivery, you also have no recourse. Damages are considered to have occurred after receipt. The France Trampoline team.