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C
Rating: 5 out of 5
Very satisfied.
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Customer reviews of France Trampoline
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9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 2, 3, 4 and 5 stars
Reset filtersJ
Rating: 2 out of 5
Quality rather mediocre compared to the original cushion. Given the price, I expected much better! It is certain that it will not last as long. Moreover, the edges do not hold at all. With each use, the 'skirt' of the cushion has to be put back around the frame. I never had this issue with the original cushion. Very disappointed!
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Response from France Trampoline
Hello Madam, Thank you for your message. We are sorry to hear that the quality of our protective cushions does not meet your expectations. Could we ask you to send us a photo of your installation so that we can assess the situation and see how we can resolve it? Furthermore, we are surprised by your comments on the cushion you ordered. Indeed, the quality of the foam and PVC is the same as that of the products purchased in 2020. Best regards, The France Trampoline team.
H
Rating: 2 out of 5
Lack of information on the availability delay and its extension to the point of questioning the purchase.
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Response from France Trampoline
Hello Madam, We are sorry for the delivery delay. When you purchased on pre-order, the product was indeed announced as being restocked for 30/03. We were only able to send you your order a month later because logistical problems unfortunately caused delays in processing some of our orders, including yours. We sincerely apologize for this. Please do not hesitate to contact our customer service to benefit from a commercial gesture on your next order. Best regards, The France Trampoline team.
M
Rating: 5 out of 5
The product is perfect but I need a manual for the fixings! I couldn't manage to fix it.
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C
Rating: 5 out of 5
Product conforms, clean package.
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M
Rating: 5 out of 5
Excellent product, excellent delivery times. Slightly inadequate packaging.
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A
Rating: 3 out of 5
Hello, as mentioned on the phone, your site has major cybersecurity issues and poses risks to its customers. If I hadn't already been a customer with you, I wouldn't have placed an order. To be able to pay, I had to make a bank transfer because the payment section is not sufficiently secure.
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Response from France Trampoline
Hello Sir, Thank you for your attention to the security of our website. Please know that we are also very attentive to this issue. The security of our customers' data is our priority. Contrary to what you may have identified, the form for entering banking information is not on our website but is contained in an Iframe. This iframe is managed by our payment partner Lyra. Therefore, they collect the banking information. Here is the list of certifications of our banking partner: PCI DSS 3.2 approval, 3DS V2 certificate (EMVCo, Visa, Mastercard, CB, Amex, Diners), ACPR approval (Banque de France), Visa Merchant Agent certificate, GIE CB certificate, MasterCard SecureCode, Diners protectbuy 2 certificate, AMEX Safekey 2 certificate. If you would like to discuss the security of our website, we can connect you with our security team who will be happy to clarify any points that may lack clarity. Thank you, The France Trampoline team.
C
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Very professional follow-up, super good quality item
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I
Rating: 5 out of 5
Not installed yet, thank you
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M
Rating: 5 out of 5
The net was not available, so the delays were a bit long, but when the merchandise was announced, I was regularly informed about the departure of the package and its tracking. I recommend the seriousness of the after-sales service of France Trampoline. Merchandise arrived in very good condition. Bravo to the whole team
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A
Rating: 4 out of 5
4 stars just because the delay was very long and without news. Too bad. I had to call to get news about my order and very good phone reception. We knew there was a supply delay, but once the delay passed, an email to announce the delay would have been appreciated
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A
Rating: 5 out of 5
Very very good product, the children are delighted. Quality product, after-sales service very very good. I recommend with my eyes closed.
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M
Rating: 5 out of 5
Very good and friendly technical support. Here I was able to get a suitable spare part for my trampoline from a manufacturer that no longer exists.
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A
Rating: 5 out of 5
I left a voicemail. Callback the next day from a pleasant and competent advisor. A person on the other end of the line! Extraordinary!
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B
Rating: 5 out of 5
Very good support. The hotline staff in France was very eager to expedite the order, as it was delayed due to an error on my part (incorrect information). It worked out and the gift arrived on time.
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C
Rating: 5 out of 5
Everything was very simple: order online and delivery. Except for a small downside: the assembly, we took longer than expected and the instructions were sometimes not obvious to understand.
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S
Rating: 4 out of 5
My children love this mega trampoline ;-)
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J
Rating: 5 out of 5
Trampoline jump 360 received quickly. Assembly is quite simple if you refer to the instructions and the video. The materials are of good quality, let's see over time 😊 The after-sales service was responsive following a sponsorship issue, the solution was found quickly. Thank you to all your teams 👍
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A
Rating: 5 out of 5
Fast delivery, top material
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A
Rating: 5 out of 5
Very good, fast and compliant shipping
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P
Rating: 5 out of 5
Very good quality article Very easy to assemble Quality delivery and logistics tracking.
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A
Rating: 5 out of 5
Fast delivery and quality product, the kids love their ninja line!
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N
Rating: 5 out of 5
Finding spare parts for a trampoline that is over ten years old is not easy except with France Trampoline where the parts are always available
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A
Rating: 5 out of 5
Everything was perfect except for a small incident with the carrier, resolved after a phone call.
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V
Rating: 5 out of 5
Great, as ordered
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J
Rating: 5 out of 5
Very quick and hassle-free customer service: my trampoline jump mat under warranty was replaced on my first phone call. Thank you for your efficiency!
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N
Rating: 5 out of 5
Great trampoline, the kids love it
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S
Rating: 3 out of 5
I expected better from France Trampoline for this protective mat purchased to replace the old one. It is clearly the right size but it is a bit oversized which causes significant creases and will quickly weaken the whole. The attachment system has been improved but was not, in my opinion, the priority. However, the skirt is still as useless (it should either be lengthened or removed as it always rides up in the net) and the protective mat remains too soft and too narrow to be really effective. There have been several leg injuries from going between the fabric and the springs on landings, fortunately more fear than harm. Taking inspiration from the protections of a Gymnova trampoline would, in my opinion, be welcome.
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Response from France Trampoline
Hello, Thank you for your feedback, we take them into account and will pass them on for the continuous improvement of our products. It seems that your first trampoline did not come from us, which would explain why the protective cushion does not fit perfectly. Indeed, if this is the case, although this cushion is suitable for your trampoline, it was not originally designed for your specific model. Regarding your comparison with the Gymnova brand, it is important to remember that our trampolines are specifically designed for individual leisure use, which differentiates them from professional gymnastics trampolines sold by Gymnova. Best regards, The France Trampoline team.
F
Rating: 5 out of 5
Purchase made to replace our old 15-year-old trampoline. We were advised by phone and we are completely satisfied with our purchase.
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L
Rating: 5 out of 5
Product meets my expectations. Simple order, delivery within the announced deadlines. I installed this brake yesterday without any problems and the kids are having a blast!
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F
Rating: 5 out of 5
We ordered a trampoline, good product, good quality.
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C
Rating: 5 out of 5
Very good. Very good bounce for children and adults.
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S
Rating: 5 out of 5
Packages delivered on time and without issues.
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E
Rating: 5 out of 5
Fast delivery.
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A
Rating: 5 out of 5
Second trampoline in 10 years. Always good quality, and a quality and responsive customer service. Thank you again
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F
Rating: 5 out of 5
Good reception of the perfectly packaged parcel! Excellent trampoline for our daughter, a young gymnast!
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D
Rating: 5 out of 5
The trampoline looks very good, is well made and has a high bounce power. Very good advice (in English or French) on the phone. Extremely fast delivery. Everything top.
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M
Rating: 5 out of 5
It's all good
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A
Rating: 4 out of 5
Great purchase! The kids are thrilled! However, we find that the zip line cable is too thin and the spring a bit light... We'll see over time how all this holds up!
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