Customer reviews of France Trampoline

E

Emmanuel D.

Rating: 4 out of 5

Published on 20/07/2023 à 21h59 following a purchase from 29/06/2023

Nothing to say

Translated reviews

V

Veronique D.

Rating: 3 out of 5

Published on 18/07/2023 à 15h15 following a purchase from 22/06/2023

Order and delivery services are efficient, but product quality is very mediocre.

Translated reviews

Response from France Trampoline Published on 26/06/2023

Hello, Indeed the quality of the protective net you chose is inferior to that of your old net because you chose a medium net while your trampoline was composed of a premium net. We clearly display in our product sheet the weight of our net which is indeed lower than that of the premium net. Best regards; The France-Trampoline team

S

Saïda D.

Rating: 4 out of 5

Published on 18/07/2023 à 09h53 following a purchase from 26/06/2023

very very difficult to enter our SIRET number, the software did not recognize the name of the company and refused the order wasting time, however, available by phone, someone answered me and helped me well. I strongly encourage you to simplify this aspect (we almost abandoned the order and went elsewhere, which would have been a shame, very beautiful product, and good packaging that will allow us to keep and store the slackline.

Translated reviews

Response from France Trampoline Published on 26/06/2023

We thank you for your message, however, it is now mandatory to provide the SIREN number when the field "company or organization" is completed. And it is of course necessary that the 2 fields match. Best regards, The France Trampoline team

E

Elodie M.

Rating: 4 out of 5

Published on 16/07/2023 à 19h10 following a purchase from 26/06/2023

Very effective and responsive for after-sales service.

Translated reviews

J

Jean-paul D.

Rating: 4 out of 5

Published on 16/07/2023 à 09h56 following a purchase from 20/06/2023

ok, no problem to order, be delivered or assemble (a bit tiring though) P.S 1.: the anchors seem unnecessary to me, at least at my place P.S 2: at the main junctions of the vertical tubes and the circle of the mat, there is a hole where I imagined a bolt + nut should be placed: not found... is that normal?

Translated reviews

Y

Yves L.

Rating: 4 out of 5

Published on 15/07/2023 à 18h59 following a purchase from 15/03/2023

Overall qualitative trampoline and meets my expectations. Assembly instructions and tools provided need improvement. Rigidity of the basketball hoop is lacking.

Translated reviews

B

Bernard D.

Rating: 4 out of 5

Published on 13/07/2023 à 20h48 following a purchase from 20/06/2023

The delivery was fast and complete. The assembly instructions are provided but could contain some additional details (orientation of the feet, assembly of the junction pieces...) the product seems to be of good quality. To be seen in use.

Translated reviews

V

Valerie L.

Rating: 4 out of 5

Published on 11/07/2023 à 11h20 following a purchase from 16/06/2023

Despite an error on the order, the return went well and customer service was up to par.

Translated reviews

A

Aad H.

Rating: 4 out of 5

Published on 10/07/2023 à 10h41 following a purchase from 22/05/2023

The edge of the octagonal trampoline is no longer available anywhere. Nowhere? Well, at France Trampoline! So happy with this, our trampoline can still last for years. Affordable and reasonably fast delivery to the Netherlands. Communication regarding our order has always been excellent.

Translated reviews

S

Sebastien F.

Rating: 3 out of 5

Published on 09/07/2023 à 12h21 following a purchase from 17/06/2023

Very good quality ladder but disappointing quality of shoe lockers

Translated reviews

J

José M.

Rating: 4 out of 5

Published on 07/07/2023 à 16h31 following a purchase from 14/06/2023

Good service. Just the assembly instructions are not very explanatory and some quality issues with the protective net that do not impact safety

Translated reviews

B

Béatrice B.

Rating: 4 out of 5

Published on 05/07/2023 à 21h41 following a purchase from 14/06/2023

It's a shame that we can't reach the delivery person to avoid waiting from 8 am to 1 pm or in the evening until 6 pm, it blocks a day and is very annoying. The provided item is correct but the quality is very average, it won't last 10 years like the first one. It weighs 5 kg, the previous one at least 30 kgs! (the protective plastic for the springs)

Translated reviews

S

Stéphane L.

Rating: 4 out of 5

Published on 05/07/2023 à 20h16 following a purchase from 14/06/2023

Very fast delivery but I must have misunderstood the details of the ordered item (trampoline net), there was no hoop to fix it

Translated reviews

A

Andre K.

Rating: 4 out of 5

Published on 05/07/2023 à 08h27 following a purchase from 14/06/2023

Product conforms to the order

Translated reviews

G

Gaëlle R.

Rating: 4 out of 5

Published on 04/07/2023 à 16h58 following a purchase from 13/06/2023

A small downside on the lack of instructions in the purchased products. One has to look for tutorials on the internet

Translated reviews

N

Nathalie L.

Rating: 4 out of 5

Published on 02/07/2023 à 08h57 following a purchase from 08/06/2023

I find that the instructions are not perfect, for example, one part does not have the same name in the text and in the list of items. The assembly video is very difficult to find on the site and it goes too fast on some important points.

Translated reviews

V

Vincent M.

Rating: 3 out of 5

Published on 30/06/2023 à 21h57 following a purchase from 08/06/2023

A bit disappointed with the cost of the item, it is relatively expensive for what it is. Moreover, the additional hooks remain expensive.

Translated reviews

Response from France Trampoline Published on 10/06/2023

Hello, We are sorry to learn that you are disappointed with the cost of the item. We understand that price can be an important factor in your purchasing decision. We strive to offer high-quality products, which can influence the price. We would like to clarify that the additional hooks we offer are not mandatory and are intended for those who have Slacklines or Ninja Courses that do not come from us. On our Slacklines, you will find attachments directly in the strap to install accessories, so you do not need to buy additional hooks for slackline. We remain at your disposal for any further information. Best regards, The France-Trampoline team.

R

Romain R.

Rating: 4 out of 5

Published on 30/06/2023 à 20h19 following a purchase from 07/06/2023

Delivery OK but fiberglass broke while installing the trampoline net... not optimal but it works anyway.

Translated reviews

S

Sonia L.

Rating: 4 out of 5

Published on 29/06/2023 à 16h59 following a purchase from 07/06/2023

Explicit site, quality product and very good delivery speed. I removed one star because the net was no longer available. I took a model but quite adaptable with my trampoline. I hope the net will be as strong as the old one but it seems to be of good quality like the brand.

Translated reviews

C

Cécile P.

Rating: 4 out of 5

Published on 29/06/2023 à 14h38 following a purchase from 08/06/2023

-

Translated reviews

A

Axelle D.

Rating: 4 out of 5

Published on 29/06/2023 à 08h17 following a purchase from 07/06/2023

Top order! Awesome trampoline! Only downside is complicated assembly.

Translated reviews

B

Brice T.

Rating: 4 out of 5

Published on 28/06/2023 à 16h47 following a purchase from 07/06/2023

Complete product, good quality, durable, easy to assemble. One downside to note, the tension of the cable, I find it was a bit lacking in spacing, which makes the tension to be exerted greater at the arrival point. Alone it's tricky, with two it's better.

Translated reviews

B

Benjamin C.

Rating: 4 out of 5

Published on 28/06/2023 à 14h55 following a purchase from 06/06/2023

The trampoline is good but the box was damaged and the mat around the trampoline doesn't hold well.

Translated reviews

G

Guillaume F.

Rating: 4 out of 5

Published on 27/06/2023 à 15h54 following a purchase from 04/06/2023

Satisfied with the service provided, the trampoline seems to be of good quality, time will tell....

Translated reviews

M

Menno V.

Rating: 4 out of 5

Published on 27/06/2023 à 11h47 following a purchase from 04/06/2023

The trampoline works very well and is quite large.

Translated reviews

C

Christine K.

Rating: 4 out of 5

Published on 26/06/2023 à 20h52 following a purchase from 05/06/2023

Very fast delivery. Cushion easy to place, apparently of good quality, however a bit expensive

Translated reviews

G

Gerard S.

Rating: 3 out of 5

Published on 26/06/2023 à 14h22 following a purchase from 03/06/2023

Difficult to find the product searched. Complicated order and payment.

Translated reviews

Response from France Trampoline Published on 04/06/2023

Hello, Our team is doing everything possible to facilitate our customers' orders, you can contact us at 05 56 36 04 62 or by email at [email protected] to let us know about the payment difficulties you encountered. Best regards, The France-Trampoline team

A

Aurélie H.

Rating: 4 out of 5

Published on 26/06/2023 à 10h41 following a purchase from 03/06/2023

Very good products and sent quickly.

Translated reviews

M

Maxime S.

Rating: 4 out of 5

Published on 26/06/2023 à 10h10 following a purchase from 04/06/2023

-

Translated reviews

D

Didier O.

Rating: 4 out of 5

Published on 24/06/2023 à 11h54 following a purchase from 03/04/2023

Assembly a bit complicated after a few uses, one arch broke, others are bent

Translated reviews

L

Lara D.

Rating: 3 out of 5

Published on 22/06/2023 à 21h53 following a purchase from 01/06/2023

Very fast shipping and product meets expectations. However, the shipping costs are very high. It's a shame that the Mondial Relay option is not available for Belgium

Translated reviews

G

Gebhard S.

Rating: 4 out of 5

Published on 21/06/2023 à 16h21 following a purchase from 08/05/2023

Very helpful knowledgeable staff. The carrier for the delivery of the goods was not good. The pallet was far too short for the longer parts.

Translated reviews

L

Lucie C.

Rating: 4 out of 5

Published on 21/06/2023 à 14h10 following a purchase from 13/05/2023

Very good

Translated reviews

M

Mickael S.

Rating: 3 out of 5

Published on 21/06/2023 à 13h57 following a purchase from 27/05/2023

The jumping mat for the trampoline seems to be good but given the price, I thought the springs would be included! Disappointment upon opening the package, that's why I won't give more stars.

Translated reviews

Response from France Trampoline Published on 30/05/2023

Hello, Thank you for sharing your opinion regarding the jumping mat for the trampoline that you purchased. We are pleased to learn that you find the jumping mat of good quality. We understand your disappointment, but we would like to emphasize that it is mentioned on each product sheet that the springs are not included. We do our best to provide complete and transparent information about our products to avoid any confusion during the purchase. We are always at your disposal if you have any other questions or additional concerns. Best regards, The customer service team

E

Emmanuel J.

Rating: 4 out of 5

Published on 20/06/2023 à 13h46 following a purchase from 30/05/2023

Fantastic equipment like in the gym, fast delivery and without damage. However, assembly is tedious and two pieces were missing. The after-sales service sent me the missing pieces quickly but they were not identical to those they replaced. I am satisfied and recommend the brand and online purchase.

Translated reviews

D

Doriane C.

Rating: 4 out of 5

Published on 20/06/2023 à 13h28 following a purchase from 29/05/2023

Order received super fast, trampoline quality is top-notch, just a small downside on the welds with the hoop

Translated reviews

C

Corinne H.

Rating: 4 out of 5

Published on 20/06/2023 à 11h44 following a purchase from 30/05/2023

Very good. Product conforms and adapted.

Translated reviews

E

Eric D.

Rating: 4 out of 5

Published on 19/06/2023 à 10h34 following a purchase from 29/05/2023

-

Translated reviews

C

Claude M.

Rating: 4 out of 5

Published on 19/06/2023 à 08h20 following a purchase from 24/05/2023

Error on my part when I placed the order. I was able to return the item and order another one. Shipping costs at my expense. Total process a bit long.

Translated reviews

N

Nathalie M.

Rating: 4 out of 5

Published on 18/06/2023 à 21h20 following a purchase from 22/05/2023

In some places, the blue and green paint is damaged. We are afraid that over time, it will rust. The instructions are not very clear on which side to put the washer (bolt side or nut side?)

Translated reviews