Customer reviews of France Trampoline

A

Alberto H.

Rating: 4 out of 5

Published on 15/04/2014 à 08h48 following a purchase from 07/01/2014

Quick response to my inquiries, quick management of my order. Positive evaluation.

Translated reviews

I

Isabelle H.

Rating: 4 out of 5

Published on 14/04/2014 à 11h11 following a purchase from 03/02/2014

fast shipping, the mat fits perfectly thank you

Translated reviews

F

Franck M.

Rating: 4 out of 5

Published on 13/04/2014 à 13h58 following a purchase from 05/01/2014

Just one small downside... It's your assembly instructions that need to be more explicit. Otherwise, for the rest, nothing to complain about: quality of the material, delivery times...

Translated reviews

J

Jean-jacques D.

Rating: 4 out of 5

Published on 10/04/2014 à 12h22 following a purchase from 16/01/2014

The delivery person left the packages on the sidewalk.

Translated reviews

P

Philippe B.

Rating: 4 out of 5

Published on 09/04/2014 à 20h32 following a purchase from 05/03/2014

Nothing to report

Translated reviews

G

Gaetan T.

Rating: 4 out of 5

Published on 09/04/2014 à 18h20 following a purchase from 01/01/2014

Nothing to report

Translated reviews

V

Virginie D.

Rating: 4 out of 5

Published on 09/04/2014 à 15h22 following a purchase from 05/03/2014

I am generally happy with the trampoline, the quality, and the service. Since the trampoline was installed, the kids haven't left it. Plus, I added the trampofoot which is very popular. 2 downsides: - difficulties in assembling the net - the price: I bought the trampoline on sale with the trampofoot additionally to find out that at the time of delivery (I had requested delivery in spring with a purchase date during the sales period), the price was the same as the sale price and that the trampofoot was free!). I find the commercial policy during sales a bit misleading!

Translated reviews

V

Veronique C.

Rating: 4 out of 5

Published on 09/04/2014 à 13h41 following a purchase from 05/02/2014

site up to the desired height, well done but just a downside on the transport which was a bit limited in quality. We have bulky packages but placed on a 60 X 80 pallet is a bit limited, not much film around the pallet so the boxes are damaged.

Translated reviews

Response from France Trampoline Published on 07/02/2014

Hello, We apologize for this pallet issue. However, after checking your delivery note signed by you, no reservations were mentioned regarding this matter. We have still reported this information to our preparation service. We renew our apologies and remain at your disposal. The France Trampoline team.

E

Emmanuel J.

Rating: 4 out of 5

Published on 09/04/2014 à 10h29 following a purchase from 19/02/2014

Clear and well-made site

Translated reviews

K

Karine M.

Rating: 4 out of 5

Published on 08/04/2014 à 19h56 following a purchase from 28/01/2014

Order well managed and successful delivery.

Translated reviews

A

Aurelie F.

Rating: 4 out of 5

Published on 07/04/2014 à 21h22 following a purchase from 03/02/2014

Perfect product that meets our expectations. Delivery time respected.

Translated reviews

Y

Yvan C.

Rating: 4 out of 5

Published on 07/04/2014 à 16h23 following a purchase from 27/01/2014

Everything went very well. Information, order, delivery.

Translated reviews

A

Anne-claire M.

Rating: 4 out of 5

Published on 07/04/2014 à 15h20 following a purchase from 24/02/2014

Speed between the order and the phone call for the delivery appointment. Top delivery, and material up to what we expected. A small downside, in the picture, there was the fabric to play football, I thought it was included and offered...

Translated reviews

Response from France Trampoline Published on 24/02/2014

Hello, We thank you for your comments. Your purchase did mention "trampoline with safety net, ladder and anchoring kit offered". There is no mention of the trampofoot. Some presentation photos may have a trampofoot installed indeed so that you can best visualize this accessory on the trampoline. We apologize for this issue and remain at your disposal. The France Trampoline team.

P

Patrick M.

Rating: 4 out of 5

Published on 07/04/2014 à 14h58 following a purchase from 23/12/2013

no manual sent by email and spring clamp also not very good quality product

Translated reviews

Response from France Trampoline Published on 26/12/2013

Hello, We apologize for this issue. In a case like this, we can send the manual by email very quickly. We also apologize for the oversight of the clamp. This is the first time this has happened to us and we sincerely apologize for that. The France Trampoline team.

S

Serge B.

Rating: 4 out of 5

Published on 07/04/2014 à 14h50 following a purchase from 30/12/2013

Efficiency, speed, easy assembly, good product. One point for improvement: the 4 ground anchoring pegs are a bit light compared to the structure to hold.

Translated reviews

A

Aurélie S.

Rating: 4 out of 5

Published on 06/04/2014 à 18h34 following a purchase from 09/02/2014

Quality products received

Translated reviews

S

Stéphane P.

Rating: 4 out of 5

Published on 06/04/2014 à 15h39 following a purchase from 02/03/2014

Very good phone reception, precise and informed advice. Fast delivery and in accordance with the announced schedule. The assembly manual is not precise enough and lacks clarity (same as Ikea) The product itself meets my expectations and is of good quality.

Translated reviews

B

Benoît T.

Rating: 4 out of 5

Published on 06/04/2014 à 13h44 following a purchase from 02/03/2014

The assembly instructions for the net were missing. By going to see friends who have the same one, I realized that I made mistakes. I will have to redo it :-((

Translated reviews

Response from France Trampoline Published on 06/03/2014

Hello, We apologize for this oversight. In such cases, do not hesitate to ask us directly for the manual and we will provide it to you immediately by email. We also have assembly videos on our website or our YOUTUBE page. We renew our apologies and remain at your complete disposal. The France Trampoline team.

F

Fleur D.

Rating: 4 out of 5

Published on 06/04/2014 à 12h11 following a purchase from 22/12/2013

Very good product, but shipping costs are too high when it comes to spare parts (15 EUR). It's a shame that no other options for transport (Colissimo or parcel relay for example) are offered.

Translated reviews

V

Virginie B.

Rating: 4 out of 5

Published on 06/04/2014 à 08h46 following a purchase from 19/01/2014

No delivery issues and well-packaged material. Very easy to assemble, I installed it with my daughters aged 4 and 7. I am very satisfied with the product.

Translated reviews

J

Jean-luc T.

Rating: 4 out of 5

Published on 04/04/2014 à 18h30 following a purchase from 27/12/2013

Very good service, the delivery person adapted to my requirements. Regarding the trampoline, one flaw: the cover for the springs does not stay in place well, it needs to be repositioned correctly after each good use.

Translated reviews

M

Michaël L.

Rating: 4 out of 5

Published on 04/04/2014 à 11h37 following a purchase from 17/01/2014

Good relationship following a request for a promo code via chat. Very good product.

Translated reviews

S

Sébastien A.

Rating: 4 out of 5

Published on 04/04/2014 à 11h36 following a purchase from 03/01/2014

Trampoline received quickly. Good quality product. To see over time for durability.

Translated reviews

B

Bruno E.

Rating: 4 out of 5

Published on 03/04/2014 à 16h17 following a purchase from 02/01/2014

good no issues we appreciated the advice for receiving the packages

Translated reviews

L

Laurent D.

Rating: 4 out of 5

Published on 03/04/2014 à 11h17 following a purchase from 19/12/2013

Product meets expectations, competitive price, delivery time ok

Translated reviews

P

Philippe R.

Rating: 4 out of 5

Published on 02/04/2014 à 20h58 following a purchase from 15/01/2014

This trampoline is great. It impresses with its size. Once on it, there is room for tricks. I do not regret choosing the large size, given the number of times children or adults end up on the side mats. Thanks to the sales service for its responsiveness and availability. Delivery tracking was perfect. I take away one star regarding the difficulty of assembling the new fiberglass arch and the sometimes difficult-to-follow manual. But the sales service is impeccable once again.

Translated reviews

J

Johann B.

Rating: 4 out of 5

Published on 02/04/2014 à 20h48 following a purchase from 08/01/2014

good phone reception plus good technical advice on the purchased product

Translated reviews

F

Fabien D.

Rating: 4 out of 5

Published on 02/04/2014 à 18h17 following a purchase from 18/12/2013

very good phone responsiveness and via the mailbox. very good products fast delivery - (note: the customer must specify when ordering the appointment for delivery as the carrier does not systematically set an appointment: therefore Notice of passage: waste of time for everyone)

Translated reviews

N

Nathalie J.

Rating: 4 out of 5

Published on 01/04/2014 à 14h46 following a purchase from 14/01/2014

Excellent site. Very serious. Available quickly even by phone for any questions. Very good quality product. Excellent quality/price ratio on the OXYGEN model. Very fast delivery. Only downside, instructions a bit complex.

Translated reviews

E

Eve B.

Rating: 4 out of 5

Published on 01/04/2014 à 12h44 following a purchase from 17/12/2013

Very good, no particular remarks

Translated reviews

N

Nathalie M.

Rating: 4 out of 5

Published on 31/03/2014 à 19h57 following a purchase from 16/12/2013

This is the 2nd time I place an order, the first time in 2008 to buy a trampoline and this year to change the mat and the protective cushion. I called to make sure I wouldn't make a mistake on the size of the mat and springs. The advice was perfect.

Translated reviews

L

Laurent M.

Rating: 4 out of 5

Published on 31/03/2014 à 18h58 following a purchase from 27/01/2014

Overall quite satisfactory, problem with some springs, assembly instructions too small to review,

Translated reviews

C

Catherine V.

Rating: 4 out of 5

Published on 31/03/2014 à 15h59 following a purchase from 06/01/2014

Package delivered in good condition and on time

Translated reviews

A

Aurélie B.

Rating: 4 out of 5

Published on 31/03/2014 à 15h11 following a purchase from 17/02/2014

Very clear site, fast delivery. I changed the delivery address after the order and it was done quickly and without any problem. Serious company to recommend without any issue... I now know who to contact when I encounter problems with my trampoline.

Translated reviews

A

Alain F.

Rating: 4 out of 5

Published on 31/03/2014 à 13h58 following a purchase from 16/12/2013

Thunderous delivery. Assembly very well explained. Good quality. I made the right choice ordering from your site.

Translated reviews

C

Christophe V.

Rating: 4 out of 5

Published on 31/03/2014 à 10h54 following a purchase from 10/02/2014

We have not unpacked the product yet. Friendly carrier except that we have difficulty reaching them to make an appointment.

Translated reviews

A

Annie A.

Rating: 4 out of 5

Published on 31/03/2014 à 10h19 following a purchase from 13/01/2014

Excellent product, solid appearance and not too difficult to assemble. Fast delivery.

Translated reviews

M

Martial T.

Rating: 4 out of 5

Published on 31/03/2014 à 08h12 following a purchase from 17/02/2014

the material offered does not necessarily correspond to what is sought

Translated reviews

E

Elias G.

Rating: 4 out of 5

Published on 29/03/2014 à 18h22 following a purchase from 15/02/2014

everything correct.

Translated reviews

S

Stephane P.

Rating: 4 out of 5

Published on 28/03/2014 à 22h33 following a purchase from 07/02/2014

Good service, reasonable delay, shipping costs a bit excessive (14.4 Euros for shipping 6 tips at 18 Euros, it's very expensive!)

Translated reviews