Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 2, 3 and 4 stars

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Yann T.

Published on 22/05/2023 à 20h36 following a purchase from 02/05/2023

Upon receipt of the goods, some tightening bolts were missing. Despite our call to customer service, we were not contacted. At the price of the product, the follow-up does not meet expectations.

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Response from France Trampoline Published on 06/05/2023

Hello, We thank you for your comment and we apologize for not getting back to you on the same day as your call, indeed our sales service was closed from Thursday, May 18 to Sunday, May 21 inclusive. As soon as we became aware of your message, we sent you a message asking exactly which references were missing. To date, we have not heard from you, we invite you to get back to us at your convenience to resolve the issue. We remain at your disposal for any further information by phone at 05 56 36 04 62 or by email at [email protected]. Best regards, The France-Trampoline team.

Clément C.

Published on 22/05/2023 à 19h59 following a purchase from 24/04/2023

The order went very well, the delivery times impeccable. Product that meets our expectations, however very difficult to assemble and yet done by DIY enthusiasts!

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Véronique C.

Published on 22/05/2023 à 08h58 following a purchase from 26/04/2023

I ordered a net because the other was ruined but it was a bit tight in size. Because we cannot completely go around, it is very unfortunate!!!

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Jean-Marc S.

Published on 19/05/2023 à 13h17 following a purchase from 19/04/2023

Delivery by Mondial Relay deplorable as well as the drop-off point

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Pascal M.

Published on 18/05/2023 à 16h17 following a purchase from 26/04/2023

Good service

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Alexia B.

Published on 18/05/2023 à 15h19 following a purchase from 25/04/2023

Delivery as expected. Assembly a bit complicated, the manual could be improved in the description. However, during the assembly of the tent, there was a missing elastic to be able to attach it to one of the climbing holds. Exact number of screws, work... one more would have been nice. Good quality materials

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Cédric C.

Published on 18/05/2023 à 09h50 following a purchase from 27/04/2023

Fast and careful shipping, correct price

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Hubert C.

Published on 17/05/2023 à 12h28 following a purchase from 26/04/2023

Very welcoming person on the phone and delivery in 2 days.

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Claudie B.

Published on 16/05/2023 à 15h54 following a purchase from 26/04/2023

satisfied with our order, product compliant with our expectations, delivery time respected, to recommend!

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Louis L.

Published on 14/05/2023 à 09h21 following a purchase from 22/04/2023

good

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Jean-Pierre S.

Published on 13/05/2023 à 12h38 following a purchase from 20/04/2023

Delivery was good. Good quality product. Assembly instructions unclear on some pages. Provided tools insufficient or need clarification; the mallet is essential for assembling the T-pieces

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Mustapha G.

Published on 11/05/2023 à 20h37 following a purchase from 16/04/2023

A very good product, highly appreciated by our daughter

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Serge L.

Published on 11/05/2023 à 14h22 following a purchase from 20/04/2023

I am very satisfied with my order everything was done properly 👍🏻

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Tony P.

Published on 11/05/2023 à 11h38 following a purchase from 19/04/2023

In accordance with the request

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Francis B.

Published on 09/05/2023 à 21h45 following a purchase from 04/04/2023

Perfect

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Frederic T.

Published on 08/05/2023 à 20h47 following a purchase from 13/04/2023

Very happy with the customer relationship that has not changed. Disappointed that now we have to pay shipping costs even with an order over 200€. And no more gifts with an order of 150€. As a result, I did not complete my order. I find that unfortunate.

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Yohann R.

Published on 08/05/2023 à 20h23 following a purchase from 16/04/2023

Product as described, fast delivery

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Jean Marie D.

Published on 08/05/2023 à 18h44 following a purchase from 16/04/2023

Nothing to report, very good.

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Etienne H.

Published on 08/05/2023 à 13h18 following a purchase from 16/04/2023

Good product but instructions could be improved easily

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Sylvain A.

Published on 07/05/2023 à 21h34 following a purchase from 17/04/2023

We have been sourcing from you for a few years because we are satisfied with the products and advice.

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Bruno H.

Published on 07/05/2023 à 15h17 following a purchase from 15/04/2023

Quick and careful shipping, good quality-to-price ratio

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Maria B.

Published on 07/05/2023 à 10h24 following a purchase from 27/03/2023

A brilliant trampoline! Our daughter is very happy!

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Jean Marie D.

Published on 04/05/2023 à 21h54 following a purchase from 13/04/2023

Perfect, exactly meets my expectations

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Emmanuel D.

Published on 04/05/2023 à 21h36 following a purchase from 08/04/2023

Perfect product, my children, a snowboarder and a gymnast love the quality of the bounce

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Celine S.

Published on 04/05/2023 à 19h33 following a purchase from 10/04/2023

quality product, very satisfied!

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Jerome D.

Published on 04/05/2023 à 11h15 following a purchase from 11/04/2023

Hello, we are very happy with the octopulse trampoline, however our net is torn, we had to buy a new one, we found the price excessive and the quality lesser.

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Response from France Trampoline Published on 11/04/2023

Dear Sir or Madam, we have noted your comment about the protective net purchased as a spare part. After checking our technical specifications, the original net and the one in spare parts are made from the same material. This new net will ensure the safety of your children on the trampoline. The France Trampoline team

Julien L.

Published on 04/05/2023 à 10h35 following a purchase from 09/04/2023

During the reassembly of our jump up 360 trampoline, we lost a plastic spacer that serves as a link between the posts and the feet. We had to buy a set of 16 complete brackets when we only needed one piece (by the way, we have since found the lost spacer!) Ecologically and financially, it is absurd not to be able to buy a common piece separately that is also common to many France trampoline models. Given the quite high price of your models, it would probably be wise to provide 2 or 3 extra accessories in case of loss, as large furniture brands do, which avoids a lot of after-sales service. We received the package 10 days after the order, the post does have delays but it seems to me that it was a private provider.

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Response from France Trampoline Published on 13/04/2023

Dear Sir or Madam, we have taken your comments into account. We are delighted to read that you have found the piece you lost. Regarding the packaging of spare parts, we offer more than 500 and we try to provide the best possible solutions for our customers and the planet. The France Trampoline team.

José D.

Published on 03/05/2023 à 19h20 following a purchase from 10/04/2023

For the order of spare parts, it is sometimes difficult to find the right reference because the trampoline manual does not specify the exact reference of the product (generic manual for a range of different products).

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Maryse S.

Published on 03/05/2023 à 18h31 following a purchase from 10/04/2023

Good product but the size of the tent does not match the rest. Exchange made but delay one week.

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Response from France Trampoline Published on 10/04/2023

Hello, We apologize again for the inconvenience caused. However, you contacted us on 04/24/2023, informing us of the problem encountered regarding the size of your tent. On the same day, we shipped a new order, which was delivered on 04/27/2023, three days later. We strive, as best we can, to always handle all customer service requests in a reasonable time frame, for the best satisfaction of our customers. The France Trampoline team.

Marcel M.

Published on 03/05/2023 à 16h50 following a purchase from 11/04/2023

A team that has spring! Quality products that meet expectations 😄 Thank you

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Charlotte M.

Published on 03/05/2023 à 15h14 following a purchase from 08/04/2023

Very good product!

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Franck R.

Published on 03/05/2023 à 14h49 following a purchase from 11/04/2023

Clear site, fast delivery. The trampoline seems to be of quality. I still rate 4/5 and not 5/5 for the assembly part: what a hassle to succeed in assembling the pieces (legs), and on the springs if like me you make a mistake at one point by putting 'Monday on Tuesday' good luck to disassemble and go back! I thought the veins in my forehead were going to explode. Once assembled, nothing to report, the kids are delighted that's the main thing.

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Joelle C.

Published on 03/05/2023 à 12h57 following a purchase from 08/04/2023

Initially, an ordering error on my part. But then, the diameter of the additional elements sent to me did not match. We had to fiddle a bit because the kids were impatient to use the trampoline.

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Response from France Trampoline Published on 09/04/2023

Hello, We apologize for the inconvenience caused. Indeed, we have just checked the order that was sent and there was a data entry error in your order. We have just sent you an email regarding this issue, in order to remedy the problem. Best regards, The France Trampoline team

Christopher T.

Published on 03/05/2023 à 12h53 following a purchase from 10/04/2023

very good!

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Riccardo D.

Published on 30/04/2023 à 10h51 following a purchase from 15/03/2023

Good, some difficulty in communication regarding the timing and moment of product delivery.

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Helene R.

Published on 27/04/2023 à 15h19 following a purchase from 04/04/2023

Delivery received on time, but quite a few difficulties in assembly. You need to be strong. Despite the videos and the instruction manual, everything does not go exactly as indicated.

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Cyril M.

Published on 26/04/2023 à 16h41 following a purchase from 05/04/2023

The product arrived damaged and despite the complaint to the carrier, they refused to take responsibility. France trampoline made a financial effort which I believe is the least they could do because a product costing 1/3 of the trampoline should arrive in good condition. For the next delivery, the carrier will certainly have to wait. Sincerely, Mr. Martinet.

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Response from France Trampoline Published on 09/04/2023

Hello, Thank you for your comment. Indeed, if at the time of receiving a package you notice damage, it is very important to leave very precise qualitative and quantitative reservations on the delivery note (paper or electronic). Acceptable reservations are recalled in our General Sales Conditions (https://france-trampoline.com/fr/content/3-conditions-vente), but also in the email you receive confirming the shipment of your order. If the reservations left are not precise, then the carrier has the right to refuse the damage. We invite all our customers, in case of doubts during a delivery, to contact us by phone at 05 56 36 04 62. If we are not available and the carrier does not wish to wait, we advise you to refuse the delivery due to damage. We remain available for any further information. The France Trampoline team

Vassal M.

Published on 25/04/2023 à 20h40 following a purchase from 02/04/2023

Commande arrivée très rapidement donc vraiment top sur ce point. J'enlève une toute petite étoile car la notice n'est pas super claire par moment. A voir la résistance dans le temps.

Bénédicte C.

Published on 25/04/2023 à 20h35 following a purchase from 01/04/2023

Trampoline of very good quality. Assembly took a long time because the instructions were relatively unclear. Very disappointed with the delivery service: even though I contacted customer service several times to ask about the delivery day, and they assured me that I would be contacted by the delivery person... that was not the case! It was complicated to welcome the delivery person since it was a delivery to a second home... Aside from this disappointing delivery and the tedious assembly, our children are thrilled with the trampoline.

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Deguy P.

Published on 25/04/2023 à 20h33 following a purchase from 01/04/2023

Very satisfied with the service.

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