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N
Rating: 4 out of 5
Very satisfied. Only the hooks for the net break one after the other. You sent me 3 replacements, but I still have others that have broken.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 2, 3 and 4 stars
Reset filtersY
Rating: 4 out of 5
Perfect quality and delivery 👌🏼👌🏼👌🏼
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A
Rating: 4 out of 5
Good product, fast delivery.
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F
Rating: 4 out of 5
The trampoline is a gift for our little girl. We know the product because our eldest daughter has it. Our other daughter to whom we gave this trampoline is waiting for nice days to set it up (she lives in Haute Savoie). I hope the package will be complete.
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N
Rating: 4 out of 5
Product conforms, too bad there is no elastic.
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M
Rating: 4 out of 5
Satisfied with
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N
Rating: 4 out of 5
Fast delivery. Product as described.
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D
Rating: 4 out of 5
Not installed yet, it seems to be a good product
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T
Rating: 4 out of 5
Good product to be confirmed over time
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M
Rating: 4 out of 5
Nothing to report
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K
Rating: 4 out of 5
Everything is good
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T
Rating: 4 out of 5
The order went smoothly and the announced deadlines were respected. However, the package was in a disastrous state and even the item’s packaging was damaged. Caught by the Christmas deadline and having checked that the item was not broken, I still retrieved it.
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H
Rating: 4 out of 5
Problem with the pickup point
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M
Rating: 3 out of 5
Regret: no warning or advice for tree protection, nor the difficulty of tightening the zip line. It's very light
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Response from France Trampoline
Hello, We are sorry that you encountered assembly problems. In the product sheet of the zip line, we inform you that tree protections are available, either the reference FTTYROB_TREE https://france-trampoline.com/fr/tyrolienne-slackline/3077-paire-de-protections-pour-arbre-3700730426787.html To ensure that our customers have seen these tree protections, we also offer them as a complementary product in the summary of your cart, before validating the order. Regarding the assembly of the zip line, we provide you with an installation video made by one of our customers in the product sheet. The entire France Trampoline team wishes you a very happy 2023 and we remain at your disposal for any further information. Best regards, The France Trampoline team
J
Rating: 4 out of 5
Nothing to report
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F
Rating: 2 out of 5
It is not you or your site that is at fault but your delivery provider DPD. The package was supposed to be delivered on 23/12 we are on the 26th still nothing, on the 23rd I can understand the day before Christmas many packages........ but here no info package in CESTAS should have been delivered that day;
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Response from France Trampoline
Hello, We are sorry that you encountered a delivery problem with our carrier. The estimated delivery time for the DPD carrier is 2 to 5 working days. Indeed, during the holiday season, the transport time may be extended by a few days, which may explain the 6 working days delay for your delivery. The entire France Trampoline team wishes you a very happy 2023 and we remain at your disposal for any further information.
N
Rating: 3 out of 5
The trampoline is of good quality but very difficult to assemble, very hard to push the tubes. Explanation and image not very clear. We really struggled even though we are used to assembling things. Moreover, I am disappointed, I waited for Black Friday to get 15% and order the trampoline to have it for Christmas. Later in December it was at 30%, that's a difference of 200 euros after all.
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Response from France Trampoline
Hello, We are sorry to hear that you encountered difficulties assembling your trampoline. To help you with the assembly of our trampolines, we provide an installation video in each product sheet: https://youtu.be/Kyb4xlcMxMU Indeed the Apollo Sport 500 trampoline is very large and we recommend having at least two people for assembly. We are also available by phone at 05 56 36 04 62 or by email [email protected] for any questions regarding assembly. The entire France Trampoline team wishes you a very happy 2023! Best regards,
L
Rating: 4 out of 5
The spare trampoline parts are difficult to identify with just measurements. I had to call the sales service, who really helped me in my choice thanks to the time she spent looking for my original model and the correspondences
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P
Rating: 4 out of 5
Delivery on time without any problem. Zip line not installed yet so too early to judge the product.
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J
Rating: 4 out of 5
Ok azertyuuiii
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M
Rating: 4 out of 5
Good
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M
Rating: 4 out of 5
good
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S
Rating: 4 out of 5
fast delivery. the canvas is thick and the elastic that surrounds the canvas allows for easy attachment. the hooks to fix all around the trampoline give us the assurance of good stability of the canvas in case of bad weather. this is the 2ND time I buy this canvas from FRANCE TRAMPOLINE. Last year I tested another seller, certainly cheaper, but the quality was not there;
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P
Rating: 4 out of 5
Good material
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E
Rating: 4 out of 5
Good product and accurate description
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G
Rating: 4 out of 5
Delivery on time but not very cooperative for the transport of the heavy package
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C
Rating: 3 out of 5
Too early because it's a Christmas gift. But otherwise, the order arrived quickly after placing it online.
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Response from France Trampoline
Hello, Indeed, we do not put orders and their shipments on hold. You benefited from a pricing offer for Black Friday at the end of November. We must forward it to the carrier quickly afterwards. The carriers try their best to deliver to you as quickly as possible once the package is in their hands. The package is not very large, so you will be able to hide it during these few weeks before Christmas without much difficulty. Best regards, France Trampoline.
P
Rating: 4 out of 5
For this delivery, the packaging was not sufficient and 'on the verge' of being torn!
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R
Rating: 4 out of 5
Quality products received quickly
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G
Rating: 4 out of 5
Good buying experience to repair our trampoline.
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C
Rating: 3 out of 5
Very happy with the product, however quite disappointed with the delivery: 45-kilo package and by phone the delivery person informs me that I will have no help to carry it to my door... I have to ask for at least some help to carry it up the 3 steps of my home. How can one think that this can be managed alone and without help?
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Response from France Trampoline
Hello, We acknowledge receipt of your review and are delighted that the trampoline purchased meets your expectations. Regarding the delivery, it is clearly stated in the General Sales Conditions, clause 7 (https://france-trampoline.com/fr/content/3-conditions-vente) that delivery is made to the threshold of the address, the driver is in no way obliged to deliver the goods beyond the threshold or if you live on the upper floor. At the time of scheduling, for these bulky products, the delivery company may nevertheless offer delivery by several people but with an additional charge to be borne by the customer and to be settled with the delivery company. We remain available for any further information by phone at 05 56 36 04 62 or by email at [email protected] The France Trampoline Team
A
Rating: 4 out of 5
Good customer service
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S
Rating: 4 out of 5
I jump for joy.
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M
Rating: 4 out of 5
Clear instructions for quick installation.
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R
Rating: 4 out of 5
Quick reception, well-packaged product
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I
Rating: 4 out of 5
The trampoline seems to be of good quality. It lacks some explanations in the manual to facilitate assembly.
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J
Rating: 3 out of 5
the quality of the net is very average, we are disappointed
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Response from France Trampoline
Hello, We are sorry to hear that you are not satisfied with the quality of your textile net. This polyester textile net is very strong with a weight of 100g/m², a material much more resistant than polyethylene, which is a material often used on low-end trampolines. If you encounter a problem with your net, do not hesitate to send us an email with photos at [email protected] or to contact us directly by phone at 0556360462. Best regards, The France Trampoline team
A
Rating: 4 out of 5
Good product, fast delivery, product hard to find on the site
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N
Rating: 4 out of 5
Very nice trampoline that bounces well, the kids are delighted. However, the package arrived very damaged but no issue with the final product.
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J
Rating: 4 out of 5
Good
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