The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
The order delay was extended but the communication was good. They even offered us an equivalent product that could be available sooner. Since it wasn't urgent, we stuck with the initial order. And once it arrived, it was absolutely compliant and still of quality. Our trampoline is set for a long time, we do not regret the initial investment 8 years ago. Our children are grown today but still spend time in it. And the little ones passing by love it too.
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Jean-marie T.
Rating: 4 out of 5
following a purchase from 31/05/2022
very good, no problem
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Chantal D.
Rating: 4 out of 5
following a purchase from 30/05/2022
excellent quality. Good reception. Too bad the protective cover is not included in the package
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Herve D.
Rating: 4 out of 5
following a purchase from 31/05/2022
corresponds exactly to my wish
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Nicolas C.
Rating: 4 out of 5
following a purchase from 27/05/2022
Good quality trampoline except for the small plastic pieces to hold the bottom of the net with the trampoline which are fragile, 5 are already broken.
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Aline T.
Rating: 2 out of 5
following a purchase from 27/05/2022
The online order went very well but the delivery was catastrophic! Rescheduled for delivery multiple times by the DPD company and no respect for delivery instructions! Anyway, the package arrived a week late!!! At the price of delivery. This is more than abusive!? unhappy customer....
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Response from France Trampoline
Hello, We have taken your feedback into account, we are sincerely sorry that you had to wait with the carrier. After checking your tracking, indeed, the delivery was delayed and for that we apologize, but the delay is still within the 6 working days after handing over to the carrier as we announced at the time of your order. Our sales team is also there to assist you with any information requests regarding delivery tracking. Do not hesitate to contact them, they will try to find a solution or an alternative. They are available by email [email protected] or by phone at 0556360462 Best regards, the France Trampoline team
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Stephanie S.
Rating: 3 out of 5
following a purchase from 28/05/2022
The product is correct, but a little disappointment because several attachments are already broken after a good month. Moreover, we had called customer service because we could not install a part but we were never called back...
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Response from France Trampoline
Hello, We have taken your request into account and we are quite surprised to read that we have not contacted you to arrange the situation. We take our customers' complaints regarding warranty requests and other advice very seriously. Indeed, during the summer periods, our staff is doubled to respond to various requests. We invite you to send us the photos of the broken parts and also of the assembly issue encountered. We will contact you again quickly afterwards. We apologize for the issues encountered. Best regards, the France Trampoline team
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Richard M.
Rating: 3 out of 5
following a purchase from 15/05/2022
Fast delivery Instructions not very clear. Missing parts.
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Response from France Trampoline
Hello, We have taken your request into account and we are relatively surprised to see that you find the assembly difficult. The instructions have been studied with our customer service to make them as clear as possible. If needed, we offer assembly videos that can help you before or during the assembly as well. However, it is normal to encounter difficulties if you are not at least 2 for the assembly of a large leisure trampoline. For the announced missing parts, we invite you to contact our customer service by email so that we can study your request. Best regards, the France Trampoline team
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Jean-michel P.
Rating: 4 out of 5
following a purchase from 16/05/2022
Everything went well from order to delivery
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Franck H.
Rating: 3 out of 5
following a purchase from 26/05/2022
The service is of quality. The quality of the products is no longer as good as it was 2 years ago for a higher cost. Very disappointed!!
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Response from France Trampoline
Hello Madam, we take your comment into account, as well as all our customer reviews which are important for our improvement. We are sincerely sorry that the roof does not suit you, however our quality has not decreased. The roof has remained unchanged for several years. However, precautions are indicated such as 'The trampoline roof must be removed in case of strong wind and rain to avoid any lifting, deterioration or accumulation of water on the fabric. It is a matter of the safety of the protective net. This accessory does not guarantee the waterproofness of the trampoline.' it is indeed just a simple fabric to shelter your trampoline, its maintenance is therefore quite meticulous. Do not hesitate to contact us, our sales team is at your disposal for any questions regarding its use and maintenance 05 56 36 04 62 Best regards, the France Trampoline team
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Can U.
Rating: 2 out of 5
following a purchase from 26/05/2022
I ordered from France trampoline because you seem very professional at first glance. Unfortunately, only at first glance. The services provided did not match those promised, the papers for the tax exemption were never filled out by France trampoline, so I had to pay VAT twice.. Thank you...., the promised gift not delivered due to a 'mistake' by the marketing department, etc... I called to claim, politely, calmly, what was missing.... I was told that France trampoline made a mistake, that the advertisement on the site was incorrect, the person on the phone did not understand how a tax exemption worked, etc... No apologies, no solutions..... Very very amateur.
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Response from France Trampoline
Hello Sir, We have taken your comments regarding the export of your order to Switzerland into account. Indeed, we had not been trained for this type of situation with delivery in France and then export by your care to Switzerland at the time of your order and we sincerely apologize for this. For your case, you can always send us the confirmation of payment of Swiss taxes to our customer service and we can send you a refund of the French VAT. Since then, we have taken the necessary information so that if this type of request (delivery in France then export of your order to Switzerland) were to happen again, we could make a PABLO declaration. The payment of French VAT will always be necessary at the time of purchase and the refund of VAT after export can be made quickly after passing through Swiss customs. We renew our apologies for the issue encountered during your order. Best regards, the France Trampoline team
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Mickaël B.
Rating: 4 out of 5
following a purchase from 26/05/2022
Missing pieces
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Nadine S.
Rating: 4 out of 5
following a purchase from 26/05/2022
everything went well, no delivery problem and product in accordance with what was described Good for children from 5 years old, not younger
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Philippe F.
Rating: 4 out of 5
following a purchase from 23/05/2022
Searched item found easily in the catalog. Order completed without problem on the company's website. Fast delivery of the ordered material after simplified payment. Highly recommended.
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Christophe G.
Rating: 4 out of 5
following a purchase from 22/05/2022
Impeccable, everything went well
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Dominique A.
Rating: 4 out of 5
following a purchase from 21/05/2022
Good without particular problems, a bit high price
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Benjamin C.
Rating: 4 out of 5
following a purchase from 16/05/2022
Nothing to report on the material and information. Very professional and serious people on the phone. The only downside is that I paid for a 48-hour delivery, I received the product 2 weeks later. The person on the phone told me I would be refunded for the delivery because it was for a birthday, so it really spoiled everything, but now when I send them emails, no more response. Delivery problems can happen, but the least you can do is respond...
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Peggy N.
Rating: 4 out of 5
following a purchase from 30/04/2022
Very good quality/price ratio
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Etienne K.
Rating: 4 out of 5
following a purchase from 15/05/2022
Nothing to report. Everything was perfect
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Caroline B.
Rating: 4 out of 5
following a purchase from 16/05/2022
Good
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Sebastian S.
Rating: 4 out of 5
following a purchase from 15/05/2022
The assembly was quite quick with two kids aged 4 and 9 in 1.75 hours!! Since then, our kids have a lot of fun on the trampoline.
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Aurélie G.
Rating: 4 out of 5
following a purchase from 11/05/2022
Overall correct trampoline, I expected better in terms of finishes but the quality-price ratio is there... Easy to assemble, we took less than 2 hours with two people... Delivery was fast, correct, and well organized
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Samia S.
Rating: 4 out of 5
following a purchase from 11/05/2022
Compliant with my expectations
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Uwe R.
Rating: 4 out of 5
following a purchase from 07/05/2022
Good material, fast delivery, just one star less because of the price
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Michel B.
Rating: 4 out of 5
following a purchase from 10/05/2022
Condition of the used net, and broken closure, so as a safety measure we are calling on France Trampoline
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Virginie C.
Rating: 4 out of 5
following a purchase from 07/05/2022
Well done. Very efficient. I made a mistake on the size of the attachments and they sent them to me very quickly. Thank you to the whole team.
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Pierre-marie G.
Rating: 4 out of 5
following a purchase from 08/05/2022
Fast delivery, product that matches the description.. Perfect!
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André V.
Rating: 4 out of 5
following a purchase from 08/05/2022
Good overall service. The depot is not easy to find
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Florent R.
Rating: 4 out of 5
following a purchase from 05/05/2022
Good trampoline but the spring protection is always coming off.
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Marc M.
Rating: 4 out of 5
following a purchase from 05/05/2022
Nothing to report, everything is compliant
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Benjamin I.
Rating: 4 out of 5
following a purchase from 04/05/2022
Very good site. Quick reception.
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Sandrine G.
Rating: 4 out of 5
following a purchase from 03/05/2022
I only have one disappointment about your articles, spare parts, I find them a bit expensive, but I admit that they are of very good quality
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Estelle D.
Rating: 4 out of 5
following a purchase from 01/05/2022
Order arrived in 10 days and without any issues.
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Bruno S.
Rating: 4 out of 5
following a purchase from 01/05/2022
Replacement products for our trampoline. The spring mattress: all ok. However, the rod for the net is not necessarily in accordance with the expected product: no inner link connecting all the rods.... delicate or even impossible to use
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Hervet M.
Rating: 4 out of 5
following a purchase from 26/04/2022
Quality site with good description, which allows for a choice adapted to our needs
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Guy M.
Rating: 4 out of 5
following a purchase from 22/04/2022
Good quality product, easy to install if you have a tensioner. Supply error, 2 extra washers, 2 nuts missing, 1 right-hand thread, 1 left-hand thread.
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Dominique F.
Rating: 4 out of 5
following a purchase from 27/04/2022
very good responsiveness to the order, very fast delivery, correct packaging
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Thierry L.
Rating: 3 out of 5
following a purchase from 26/04/2022
2 identical references in form, but not in their length Of course I bought the too long ones. They still do the job but it's a hassle to assemble
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Response from France Trampoline
Hello, thank you for your comment. After checking, we do not see any other information on your account or different orders. Indeed, you ordered a bag of brackets: the pieces are supposed to be identical, did you have a problem with one of them? In order to identify your problem and assist you, please contact our customer service at [email protected] with photos. We respond to all your questions from Monday to Friday from 9 am to 6 pm. Best regards, the France Trampoline team
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Jean-luc F.
Rating: 4 out of 5
following a purchase from 03/04/2022
No problem with delivery. Overall the product meets my request, but there were many black wires along the zipper (serving for its fixation) that were loose and blocked the opening of it. Manufacturing defect?
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Michel L.
Rating: 4 out of 5
following a purchase from 21/04/2022
serious, fast, efficient
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