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H
Rating: 4 out of 5
Quality site with good description, which allows for a choice adapted to our needs
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 2, 3 and 4 stars
Reset filtersG
Rating: 4 out of 5
Good quality product, easy to install if you have a tensioner. Supply error, 2 extra washers, 2 nuts missing, 1 right-hand thread, 1 left-hand thread.
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D
Rating: 4 out of 5
very good responsiveness to the order, very fast delivery, correct packaging
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T
Rating: 3 out of 5
2 identical references in form, but not in their length Of course I bought the too long ones. They still do the job but it's a hassle to assemble
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Response from France Trampoline
Hello, thank you for your comment. After checking, we do not see any other information on your account or different orders. Indeed, you ordered a bag of brackets: the pieces are supposed to be identical, did you have a problem with one of them? In order to identify your problem and assist you, please contact our customer service at [email protected] with photos. We respond to all your questions from Monday to Friday from 9 am to 6 pm. Best regards, the France Trampoline team
J
Rating: 4 out of 5
No problem with delivery. Overall the product meets my request, but there were many black wires along the zipper (serving for its fixation) that were loose and blocked the opening of it. Manufacturing defect?
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M
Rating: 4 out of 5
serious, fast, efficient
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J
Rating: 4 out of 5
***
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A
Rating: 3 out of 5
Reception in time of my replacement net for a Boost'up 390 trampoline... But the frame made up of several fiberglass rods is too short. I had to remove pieces from the top frame to try to complete the bottom one... As a result, the whole thing is fragile. Therefore, at least 50cm of fiberglass rod is missing at the bottom of the net to have something solid. Too bad.
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Response from France Trampoline
Hello Madam, We have taken note of your information. We are sorry to learn that you have encountered this type of inconvenience, as indeed our fiberglass arcs are packaged so that the diameter is correct for your trampoline. We have been operating this way for several years now, and we are surprised that you are facing such an issue when reassembling your trampoline for your children. We invite you to contact our customer service by email at [email protected] with photos to find a solution to your problem as soon as possible. We renew our apologies. Best regards, the France Trampoline team
S
Rating: 4 out of 5
everything top - product fits and delivers what it promises! Not quite cheap, but good quality!
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J
Rating: 4 out of 5
Perfect
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R
Rating: 4 out of 5
Fast delivery, happy to buy a brand, with spare parts or accessories if needed
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S
Rating: 4 out of 5
Product found easily, delivered quickly. Too bad the shipping costs on the site are so high, I avoid ordering on the site unless I have no choice (replacement part).
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C
Rating: 4 out of 5
Order and delivery were great! The assembly was difficult and very long. Quite disappointed with the quality-price ratio, the quality of our first trampoline from a competing brand seems better. Our son has already gotten his foot stuck between the springs because the protection is poorly designed. The basketball hoop is very much liked and the plastic seems solid to see over time.
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C
Rating: 3 out of 5
The person I spoke to on the phone for a return due to a size error was not very friendly and not very attentive. I called back a second time a few minutes later and it was the same person who answered. She was supposed to send me a spring that I never received.
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Response from France Trampoline
Hello, thank you for your feedback. Following your request, we tried to call you to verify what length of spring you needed, without success. Not having heard back from you, we did not know what the correct reference for your trampoline was. We apologize for these circumstances and will send you a spring today. You should receive your product in the coming days. Best regards, the France Trampoline team
R
Rating: 4 out of 5
Top
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A
Rating: 4 out of 5
Easy to install ..... for hours of play!!!
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S
Rating: 4 out of 5
Everything super. Short delivery time. The tent was as described. The setup was simple and easy. I can only recommend it.
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R
Rating: 3 out of 5
Unfortunately, the delivery took almost a month. The site states 3-5 days, I find it unacceptable. However, the product is very satisfactory.
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J
Rating: 4 out of 5
Completely satisfied!!
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G
Rating: 2 out of 5
The original net became dangerous after 5 years, a child passed through it. Product advantage always available but big logistics delivery problem... More than a month without you even knowing where the product was. Then after several calls, the file was taken over by a competent person and the net was delivered the next day!
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Response from France Trampoline
Hello, thank you for your feedback. The package with the new net was lost by the carrier. According to Mondial Relay, the dispute processing times are 30 days, so the reshipment of the product unfortunately took a month. We apologize for these circumstances and are doing our utmost to respond as quickly as possible to our customers' issues. We hope the new net will bring you complete satisfaction and wish your family a wonderful summer on your trampoline! Best regards, the France Trampoline team
O
Rating: 4 out of 5
Everything is okay, excellent service
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K
Rating: 4 out of 5
Just the delivery, it was difficult to contact the delivery person.
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D
Rating: 3 out of 5
I went to pick up the JUMP-UP 390 trampoline on April 11, assembled it on Saturday, April 16, contacted customer service on April 19 after Easter Monday for a missing spring. It is now May 17 and the missing spring still hasn't arrived...
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Response from France Trampoline
Hello, thank you for your feedback. We checked in our system and we did send the missing spring by post as soon as we received your email. We apologize for these circumstances and will send you a new spring as soon as possible. Best regards, the France Trampoline team
M
Rating: 3 out of 5
Long delivery
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Response from France Trampoline
Hello, thank you for your feedback. We mistakenly got the status of your order wrong and indeed shipped the order with a week's delay. We apologize for these circumstances and are doing our best to meet our delivery time of 3 to 5 working days. Best regards, the France Trampoline team
C
Rating: 4 out of 5
Hello, I would have liked to have a few extra hooks to hold my net in addition to my order. Indeed, I bought a new net last year and the plastic hooks are of poor quality. I had specified this need when I placed my order.
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A
Rating: 4 out of 5
the assembly instructions lack explanations and the diagrams are not detailed enough. Assembling the structure is much more difficult than shown in the assembly videos on the site.
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M
Rating: 4 out of 5
correct
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P
Rating: 4 out of 5
satisfied.
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C
Rating: 3 out of 5
Hello. I made a complaint to your services, and I still haven't received the parts that were broken in their packaging. I would like to know where that stands. Thank you sincerely ***
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for the delay in processing your request. We have just contacted you by email to find out how many hooks you need so we can send them to you under warranty as soon as possible. Best regards, the France Trampoline team
A
Rating: 3 out of 5
If the product overall is of good quality, the assembly is far too complex and long. The plastic hooks are very weak and break easily
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Response from France Trampoline
Hello, thank you for your comment. We apologize for the hooks. Please feel free to contact our customer service with photos so we can send you replacements under warranty as soon as possible. Regarding the assembly, we offer installation videos of our products on our YouTube channel and our website, to familiarize yourself with the parts before receiving the order if necessary. Best regards, the France Trampoline team
J
Rating: 4 out of 5
Good product allowing me to renovate my Expert trampoline, which is no longer distributed.
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F
Rating: 4 out of 5
Good quality
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M
Rating: 2 out of 5
The ordered goods were not available and an alternative product was sent without comment. This was picked up again, but the total amount paid was not refunded. Just a hassle for me.
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Response from France Trampoline
Dear customer, thank you for your review. We are sorry to hear that we could not meet your expectations. There was indeed a reference error and we accidentally sent you the wrong skis for the trampoline. Unfortunately, we no longer had the skis you ordered in stock. We apologize for these circumstances. Our team reacted immediately and covered the return shipping costs. As soon as the goods arrive at our logistics center, you will be fully refunded. Best regards, your trampoline technology team.
C
Rating: 4 out of 5
We had bought the rod for the net separately and in reality, a piece is missing to make the connection all around the perimeter. After-sales purchases are still complicated to get everything perfect. Of the last 4 purchases, 2 were perfect including the last one, the net. Very good reception on the phone otherwise which facilitates the order
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A
Rating: 4 out of 5
fast and complete delivery. no surprises
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M
Rating: 4 out of 5
Satisfied
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C
Rating: 4 out of 5
Very good service by phone but regarding the ordered net, I still can't find the door assembly (zip closure) very suitable. The bottom of the opening is 10cm too high and it would be much more practical to have a horizontal opening like for a tent.
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P
Rating: 4 out of 5
One star less for delivery: Wrong order sent on your part then delivery service below everything.
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P
Rating: 4 out of 5
Compliant with the order and delivery time as well. Too bad that all the spare parts of a trampoline we are replacing are more expensive than a new trampoline.
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N
Rating: 4 out of 5
Very good
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