The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Very good communication with the sales service. I waited too long for the order. But I suppose that being out of stock, you couldn't do otherwise.
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Response from France Trampoline
Hello, thank you for your feedback! When you ordered in early May, the restocking date for the net was 30/06, as indicated on the product sheet. We sent you the net with a bit of delay in early August, we apologize for these circumstances. We thank you for your patience and trust! Best regards, the France Trampoline team
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Mdolores R.
Rating: 4 out of 5
following a purchase from 04/08/2021
Good attention and good product
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Beatrix G.
Rating: 3 out of 5
following a purchase from 31/05/2021
No issues with France Trampoline, you communicated very well regarding the product shortage and then regarding the delivery announcement. I regret that the delivery person did not have my mobile number. I was able to track the package's journey but had no indication of the delivery date and time slot... if I hadn't been there, I would have been penalized and it wouldn't have been my fault.
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Response from France Trampoline
Hello, thank you for your feedback. Our system kept the information from your first order in 2017 and transmitted your landline number to the carrier instead of your mobile, hence the delivery information issue. We apologize for these circumstances and will improve this. We are delighted that you finally received your net! Best regards, the France Trampoline team
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Frédéric D.
Rating: 4 out of 5
following a purchase from 07/06/2021
Overall good service but confirmation of the delay took a long time to arrive as the item was out of stock at the time of the order
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Sylvaine D.
Rating: 3 out of 5
following a purchase from 20/07/2021
The delivery was too long compared to the announced time
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Response from France Trampoline
Hello, thank you for your feedback. When you ordered on 20/07, the net was not in stock before 30/07, as indicated on the product sheet. We sent you the product on 04/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
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Chrystelle T.
Rating: 2 out of 5
following a purchase from 24/05/2021
Catastrophic!!! Impressive delivery time not stated during the order, had to contact them myself to get news despite the full payment of the order. Etc etc.... Very disappointed!!!
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Response from France Trampoline
Hello, thank you for your feedback. We sent you several emails in June and July to inform you of the restocking delay of the net. We made two partial deliveries so that you could receive the other available products first. We apologize for these circumstances and do our best to satisfy our customers. Best regards, the France Trampoline team
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Janis P.
Rating: 3 out of 5
following a purchase from 04/05/2021
Everything is fine except the instruction manual for assembling the trampoline. Not at all educational!
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Response from France Trampoline
Hello, thank you for your review. We apologize for these circumstances and hope you managed to assemble your trampoline without too much difficulty. We try to provide regular updates to our manuals to make it easier for our customers to assemble the products. Please feel free to contact our customer service ([email protected]) to give specific feedback and help us improve. Best regards, the France Trampoline team
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Christophe C.
Rating: 4 out of 5
following a purchase from 02/08/2021
The ordered net is of good size. However, the quality is lower than the original product
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Cédric G.
Rating: 2 out of 5
following a purchase from 01/05/2021
Product out of stock delivered 2 months late from the expected date
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Response from France Trampoline
Hello, thank you for your feedback. When you ordered in early May, the net was not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We offered you a 10% commercial gesture on your order as compensation and informed you by email of the delivery delay. We apologize for the waiting time and do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team
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Estelle B.
Rating: 4 out of 5
following a purchase from 05/05/2021
Trampoline of very high quality, however, it's a shame about the very long delivery time....
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Marion M.
Rating: 4 out of 5
following a purchase from 18/05/2021
Easy to place an order but customer service issue not resolved to this day... too bad!
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Jonathan L.
Rating: 4 out of 5
following a purchase from 27/07/2021
Product received quickly
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Chamima B.
Rating: 4 out of 5
following a purchase from 13/04/2021
Very good follow-up from customer service; very responsive. The only downside is the wait due to the unavailability of the product.
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Armelle C.
Rating: 4 out of 5
following a purchase from 21/07/2021
Net purchased as a replacement. The delivery was not respected because I had requested that it be delivered later as I was on vacation. It was shipped anyway, I had to change the delivery and go pick it up on the day of our arrival, otherwise the net would have been returned to the sender. Let's hope this net will be sturdier than the previous one as I barely kept it for 2 years.
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Laure V.
Rating: 4 out of 5
following a purchase from 26/07/2021
Very good product once finished but what a hassle to assemble! Maybe add more information in the assembly instructions..
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Isabelle C.
Rating: 4 out of 5
following a purchase from 26/06/2021
The opening of this new protective net is less practical than the old one. The entrance was rectangular and not a slit. The net seems thinner. It feels a bit like savings were made on the quality of the product.
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Dino B.
Rating: 4 out of 5
following a purchase from 31/05/2021
I am very satisfied. Despite the problems (not due to them) in finding the requested part, they were very helpful.
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Dorothee B.
Rating: 3 out of 5
following a purchase from 18/05/2021
I am delighted with the person who informed me by phone before I placed my order. I am thrilled with the quality of the material received. I bought my trampoline 9 years ago and I am more than satisfied as well and I frequently recommend you. However, I am very unhappy with the delivery time. My order was supposed to be delivered in June, then on July 15, I received my package in mid-August. My children will have enjoyed the trampoline for 2 weeks out of 9 weeks of summer vacation.
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Response from France Trampoline
Hello, thank you for your positive feedback on our products. We are glad that you like the trampoline! When you ordered in May, the net was not in stock before 30/06, as indicated on the product sheet. Indeed, we had a restocking delay and shipped the product at the end of July. We apologize for the wait time and do our best to inform our customers. Best regards, the France Trampoline team
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Stéfanie S.
Rating: 3 out of 5
following a purchase from 01/04/2021
Very long delivery time.
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Response from France Trampoline
Hello, thank you for your feedback. When you ordered at the end of April, your products were not in stock before 30/06, as indicated on our site. We indeed had a restocking delay and could only ship your order at the end of July. We apologize for the wait time and hope that the slackline we offered you as compensation pleases your children. We do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team
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Cédric C.
Rating: 4 out of 5
following a purchase from 24/05/2021
Good product but the opening is different from the old one, making it harder to get into the trampoline.
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Olivier R.
Rating: 4 out of 5
following a purchase from 08/05/2021
Delay ++ because products unavailable
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Pierre T.
Rating: 4 out of 5
following a purchase from 26/07/2021
good: conforms to my expectations
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Philippe A.
Rating: 4 out of 5
following a purchase from 07/06/2021
Good evaluation but the supply delay is quite long
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Jose C.
Rating: 2 out of 5
following a purchase from 23/07/2021
lack of assembly instructions, you have to call to get an amateur video, on the other hand, very disappointed with the new attachments of a cushion that I replaced (already France trampoline) After an exchange with FT, the email response was not up to FT's reputation.
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for the lack of installation instructions with the product. Please feel free to contact our customer service ([email protected]) to receive it quickly by email. Regarding the cushion attachments, these may change from year to year to ensure that the cushion is held as well as possible to the steel frame. Best regards, the France Trampoline team
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Lydie L.
Rating: 4 out of 5
following a purchase from 24/07/2021
Fast delivery
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Jacques A.
Rating: 4 out of 5
following a purchase from 22/07/2021
satisfactory.
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Amandine R.
Rating: 4 out of 5
following a purchase from 17/07/2021
Nothing to report
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Christian D.
Rating: 4 out of 5
following a purchase from 15/07/2021
very satisfied.
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Guillaume H.
Rating: 3 out of 5
following a purchase from 19/07/2021
Good for the product and delivery... however, it is not quite suitable for my trampoline... regarding the lower attachments of the net frame. To see over time with a DIY done... Moreover, I find the exit of the trampoline through the net dangerous... children can trip at the foot and are forced to hold on at the net closure level with their hands to pass the exit... to see also over time
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Response from France Trampoline
Hello and thank you for your comment. Unless we are mistaken, your trampoline is not of our brand. Our spare parts can also fit other brands but are not always compatible. Regarding the net entrance, we previously had an L-shaped opening but the new trampoline standard requires us to offer only a vertical opening. Best regards, the France Trampoline team.
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Henri R.
Rating: 4 out of 5
following a purchase from 18/07/2021
Good material, delivery within the deadline, OK
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Laurent M.
Rating: 4 out of 5
following a purchase from 19/06/2021
Correct.
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Martin G.
Rating: 4 out of 5
following a purchase from 12/07/2021
Very good
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Clarisse V.
Rating: 2 out of 5
following a purchase from 02/05/2021
A delay more than too long...... What a shame
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Response from France Trampoline
Hello and thank you for your feedback. At the time of your order, the items were not available before 30/06, as indicated on our site. The products were indeed delivered only at the end of July. We are currently facing difficulties in restocking certain references and we apologize for these circumstances. We are doing our best to ensure our customers receive their products as quickly as possible. Best regards, The France trampoline team.
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Mathilde B.
Rating: 4 out of 5
following a purchase from 06/05/2021
Order made following a damaged cover, France trampoline customer service very responsive and professional. Diameter error of the cover, but the error was quickly corrected by customer service. The only downside, the delivery person left the order on the trampoline which did not allow me to refuse the package that did not have the correct diameter. But France trampoline took it back at their expense, and quickly sent the correct cover without charge.
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Anne-sylvie M.
Rating: 3 out of 5
following a purchase from 22/05/2021
Very long to arrive.
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Response from France Trampoline
Hello, thank you for your feedback. At the time of your order, the items were not available before 30/06, as indicated on the product sheet. We sent you the products without delay as soon as they returned to stock, which was 10 days before the initially planned restock date. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.
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Pascal E.
Rating: 4 out of 5
following a purchase from 08/05/2021
Very long delivery time because parts are pending.
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Denis V.
Rating: 4 out of 5
following a purchase from 20/06/2021
The delivery person was very nice, he dropped off the package where it suited me and all with kindness and friendliness. It's a bit complicated to reach the office by phone and leave a message. But they are serious people in their job. A safety note, I have 8 small children and the youngest (4 years old) had the idea to go underneath while the others were playing on top. So supervision is essential, but maybe a net underneath would be welcome.
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Serge C.
Rating: 4 out of 5
following a purchase from 18/07/2021
Delivery ok, nothing to report.
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Anne Marie S.
Rating: 4 out of 5
following a purchase from 15/04/2021
The package was not delivered to the address indicated on my order. The delivery person left it in the adjacent shop. But since the shopkeeper was on vacation, his replacement was unable to find the package. Upon the manager's return on August 15, I again claimed this package that you said was delivered!! In short, an order made in June arrived after August 15 and my children could not use the trampoline to their great dismay!!
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François H.
Rating: 4 out of 5
following a purchase from 15/07/2021
The product was unavailable for several months. The order was then very easy and the delivery was quick.
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