France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Hello, thank you for your feedback. At the time of your order, the items were not available before 30/06, as indicated on the product sheet. We sent you the products without delay as soon as they returned to stock, which was 10 days before the initially planned restock date. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.
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Pascal E.
Rating: 4 out of 5
following a purchase from 08/05/2021
Very long delivery time because parts are pending.
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Denis V.
Rating: 4 out of 5
following a purchase from 20/06/2021
The delivery person was very nice, he dropped off the package where it suited me and all with kindness and friendliness. It's a bit complicated to reach the office by phone and leave a message. But they are serious people in their job. A safety note, I have 8 small children and the youngest (4 years old) had the idea to go underneath while the others were playing on top. So supervision is essential, but maybe a net underneath would be welcome.
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Serge C.
Rating: 4 out of 5
following a purchase from 18/07/2021
Delivery ok, nothing to report.
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Anne Marie S.
Rating: 4 out of 5
following a purchase from 15/04/2021
The package was not delivered to the address indicated on my order. The delivery person left it in the adjacent shop. But since the shopkeeper was on vacation, his replacement was unable to find the package. Upon the manager's return on August 15, I again claimed this package that you said was delivered!! In short, an order made in June arrived after August 15 and my children could not use the trampoline to their great dismay!!
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François H.
Rating: 4 out of 5
following a purchase from 15/07/2021
The product was unavailable for several months. The order was then very easy and the delivery was quick.
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Vincent M.
Rating: 4 out of 5
following a purchase from 03/04/2021
Waiting time: 3 months!!! A bit much
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Guillaume C.
Rating: 4 out of 5
following a purchase from 11/07/2021
Good product, good overall quality. We are satisfied. However: - too bad there is no protection for the trunks of trees - assembly is not that simple: we had to use a winch to sufficiently tension the cable - too bad the "handle" cannot be easily removed for periods of non-use
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Celine C.
Rating: 4 out of 5
following a purchase from 07/07/2021
Good responsiveness
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Stephane D.
Rating: 4 out of 5
following a purchase from 16/06/2021
The product is good but the boxes received were very damaged and even torn open. The fitting of some parts remains extremely difficult with only the tools provided
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Francois P.
Rating: 4 out of 5
following a purchase from 09/07/2021
Delivery as expected and on time
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Severine O.
Rating: 3 out of 5
following a purchase from 25/05/2021
Delivery expected in a few days... but in the end the product was awaited for several weeks although in stock...
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Response from France Trampoline
Hello, thank you for your feedback. On the same day of your order on 25/05, we contacted you by email to ask you to verify the compatibility of the safety net, as it was not the same as your previous trampoline order. We never received a response from you regarding this email, just a few months later an email asking where the delivery was. We apologize for the slightly late shipment in early July. We do our best to inform our customers and help them choose the right product suited to their needs. Best regards, the France Trampoline team.
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Marie Claude H.
Rating: 4 out of 5
following a purchase from 28/06/2021
very good service. Impeccable delivery. The product meets our expectations.
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Marion M.
Rating: 3 out of 5
following a purchase from 11/07/2021
Problem with the trampoline, not resolved despite several emails to customer service. Too bad for the price of the product!
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Malorie B.
Rating: 4 out of 5
following a purchase from 11/04/2021
Very good item, very long to receive due to the crisis but very happy with the quality of the product
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Alain G.
Rating: 4 out of 5
following a purchase from 30/06/2021
Very good quality product easy to assemble.. I expected the ladder to be delivered with it given the amount of my purchase. Really a shame.
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Hubert B.
Rating: 4 out of 5
following a purchase from 06/07/2021
Great... a bit expensive when you detail the components!
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Marie-Anne C.
Rating: 4 out of 5
following a purchase from 02/07/2021
Delivery within the displayed deadlines, products well packaged and meeting our expectations.
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Claudine B.
Rating: 4 out of 5
following a purchase from 08/07/2021
Very good product. Too bad the assembly guide is really insufficient. The assembly time is multiplied by ten.
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Manuel P.
Rating: 3 out of 5
following a purchase from 05/07/2021
Fast delivery. Assembly not detailed enough. Quality product except for the plastics with elastics that hold the spring protection. They broke on the first jump. Let's see if they will send me others at no cost...
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for these circumstances. Please feel free to contact our customer service ([email protected]) with photos of the defective parts. We will get back to you as soon as possible to apply the warranty. Best regards, the France Trampoline team
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Laborbe A.
Rating: 4 out of 5
following a purchase from 15/04/2021
Very satisfied with the phone order. For the delivery, it was not expected so our package was dropped off at our nephew's place.
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Audrey F.
Rating: 3 out of 5
following a purchase from 17/04/2021
Waiting time much too long, item ordered in April, received in July. Too bad.
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Response from France Trampoline
Hello, thank you for your feedback. At the time of your order, the net was not in stock before 30/06, as indicated on the product sheet. In mid-June, we informed you by email that the restocking time would unfortunately be a bit longer than expected. Upon receipt in our warehouses, we sent it to you without delay on 07/07. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.
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Arnaud B.
Rating: 4 out of 5
following a purchase from 11/05/2021
Long delivery times due to stock shortages
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Géraldine G.
Rating: 3 out of 5
following a purchase from 31/05/2021
Professional refund service. Ineffective expert customer service to help a customer looking for a product
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Response from France Trampoline
Hello and thank you for your feedback. Since your trampoline is not of our brand, we specified during our email exchanges that it is possible that our spare parts may not be compatible with your trampoline. Unfortunately, we do not have a suitable net for your brand - we therefore offered you a return at our expense and a refund. Best regards, the France Trampoline team
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Brigitte J.
Rating: 4 out of 5
following a purchase from 04/07/2021
Good product. Good value for money. Fast shipping. My grandchildren are thrilled.
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Jean B.
Rating: 4 out of 5
following a purchase from 01/07/2021
Top, from order to delivery. Product as described and perfectly adjusted. I recommend this site.
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Justin B.
Rating: 4 out of 5
following a purchase from 14/04/2021
Good quality of the trampoline meets my expectations, however I find that the springs or the trampoline makes a lot of noise when jumping on it, I would like to have a solution to this problem if possible, thank you
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Aymar D.
Rating: 3 out of 5
following a purchase from 28/06/2021
The product is in line with what we expected. The delivery service was very disappointing.
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Ronald H.
Rating: 2 out of 5
following a purchase from 28/06/2021
Delivery OK / Return email keeps coming back / Am I thus forced to keep the goods?
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Response from France Trampoline
Dear customer, thank you for your feedback. To return your goods, you can contact our customer service at the following email address: [email protected] or at the number 06996758504. We will get back to you as soon as possible. Best regards, Your Trampolin-Technik Team
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Claude T.
Rating: 4 out of 5
following a purchase from 26/06/2021
Excellent service, product completely as expected. Rating 9/10
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Vélu J.
Rating: 4 out of 5
following a purchase from 27/06/2021
I am very satisfied with the product. The only downside was the delivery which took longer than indicated.
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Astrid H.
Rating: 3 out of 5
following a purchase from 22/04/2021
A customer service that answers questions well but a delivery time that is really too long
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Response from France Trampoline
Hello and thank you for your feedback. When you placed your order, the net was not in stock before 30/06, as indicated on the product sheet. Upon receipt in our warehouses, we sent it to you without delay on 25/06. We apologize for the waiting time for restocking and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
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Elisabeth B.
Rating: 4 out of 5
following a purchase from 18/06/2021
I had indicated my days of absence and that was not taken into account! The package arrived in my absence but thanks to the phone, we were able to arrange!
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Stephan M.
Rating: 3 out of 5
following a purchase from 16/05/2021
One of the parts was bent, but since the delivery was delayed, we didn't want to wait yet
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Response from France Trampoline
Hello, thank you for your comment. We apologize for these circumstances. Please feel free to contact our customer service with photos of the defective product ([email protected]). We will do our best to remedy it as soon as possible. Best regards, the France Trampoline team
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Cynthia T.
Rating: 3 out of 5
following a purchase from 13/06/2021
Not too happy... A fairly large order to please our children and the packages arrived open with missing items
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Response from France Trampoline
Hello and thank you for your feedback. We apologize for these circumstances. After our exchanges with you by email regarding the situation upon receipt of the packages, we found that no part was missing and was not resent to you. If this is an error, we are always at your disposal ([email protected]) to remedy it and find a solution. Best regards, the France Trampoline team
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Anne-Laure M.
Rating: 4 out of 5
following a purchase from 24/06/2021
It would have been preferable to include the instructions for attaching the protective cushion with the bungee cords. I had to call. They sent it to me by email. It was very good but it would have saved time for both you and me.
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Maurice F.
Rating: 4 out of 5
following a purchase from 28/05/2021
Nothing to say
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Vincent P.
Rating: 4 out of 5
following a purchase from 19/06/2021
Reasonable delay and delivery person who helped with unloading. Good packaging.
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Philippe H.
Rating: 2 out of 5
following a purchase from 02/06/2021
Damaged bars. Very difficult to assemble.
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for these circumstances. Please feel free to contact our customer service ([email protected]) to report any issues encountered during the assembly of the trampoline. We hope that despite this, your family enjoys the trampoline and that you are satisfied with the product! Best regards, the France Trampoline team
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Fabrice M.
Rating: 3 out of 5
following a purchase from 29/04/2021
It's a shame not to have been warned at the time of payment that the delay was so long.
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Response from France Trampoline
Hello, thank you for your feedback. We do our best to ensure our customers receive their orders as quickly as possible. However, we are dependent on the carriers and there are sometimes delivery delays that we have no influence over. We apologize for these circumstances and are in contact with our carriers to improve our services. Best regards, the France Trampoline team
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