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V
Rating: 4 out of 5
Waiting time: 3 months!!! A bit much
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 2, 3 and 4 stars
Reset filtersG
Rating: 4 out of 5
Good product, good overall quality. We are satisfied. However: - too bad there is no protection for the trunks of trees - assembly is not that simple: we had to use a winch to sufficiently tension the cable - too bad the "handle" cannot be easily removed for periods of non-use
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C
Rating: 4 out of 5
Good responsiveness
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S
Rating: 4 out of 5
The product is good but the boxes received were very damaged and even torn open. The fitting of some parts remains extremely difficult with only the tools provided
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F
Rating: 4 out of 5
Delivery as expected and on time
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S
Rating: 3 out of 5
Delivery expected in a few days... but in the end the product was awaited for several weeks although in stock...
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Response from France Trampoline
Hello, thank you for your feedback. On the same day of your order on 25/05, we contacted you by email to ask you to verify the compatibility of the safety net, as it was not the same as your previous trampoline order. We never received a response from you regarding this email, just a few months later an email asking where the delivery was. We apologize for the slightly late shipment in early July. We do our best to inform our customers and help them choose the right product suited to their needs. Best regards, the France Trampoline team.
M
Rating: 4 out of 5
very good service. Impeccable delivery. The product meets our expectations.
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M
Rating: 3 out of 5
Problem with the trampoline, not resolved despite several emails to customer service. Too bad for the price of the product!
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M
Rating: 4 out of 5
Very good item, very long to receive due to the crisis but very happy with the quality of the product
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A
Rating: 4 out of 5
Very good quality product easy to assemble.. I expected the ladder to be delivered with it given the amount of my purchase. Really a shame.
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H
Rating: 4 out of 5
Great... a bit expensive when you detail the components!
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M
Rating: 4 out of 5
Delivery within the displayed deadlines, products well packaged and meeting our expectations.
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C
Rating: 4 out of 5
Very good product. Too bad the assembly guide is really insufficient. The assembly time is multiplied by ten.
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M
Rating: 3 out of 5
Fast delivery. Assembly not detailed enough. Quality product except for the plastics with elastics that hold the spring protection. They broke on the first jump. Let's see if they will send me others at no cost...
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for these circumstances. Please feel free to contact our customer service ([email protected]) with photos of the defective parts. We will get back to you as soon as possible to apply the warranty. Best regards, the France Trampoline team
L
Rating: 4 out of 5
Very satisfied with the phone order. For the delivery, it was not expected so our package was dropped off at our nephew's place.
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A
Rating: 3 out of 5
Waiting time much too long, item ordered in April, received in July. Too bad.
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Response from France Trampoline
Hello, thank you for your feedback. At the time of your order, the net was not in stock before 30/06, as indicated on the product sheet. In mid-June, we informed you by email that the restocking time would unfortunately be a bit longer than expected. Upon receipt in our warehouses, we sent it to you without delay on 07/07. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.
A
Rating: 4 out of 5
Long delivery times due to stock shortages
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G
Rating: 3 out of 5
Professional refund service. Ineffective expert customer service to help a customer looking for a product
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Response from France Trampoline
Hello and thank you for your feedback. Since your trampoline is not of our brand, we specified during our email exchanges that it is possible that our spare parts may not be compatible with your trampoline. Unfortunately, we do not have a suitable net for your brand - we therefore offered you a return at our expense and a refund. Best regards, the France Trampoline team
B
Rating: 4 out of 5
Good product. Good value for money. Fast shipping. My grandchildren are thrilled.
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J
Rating: 4 out of 5
Top, from order to delivery. Product as described and perfectly adjusted. I recommend this site.
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J
Rating: 4 out of 5
Good quality of the trampoline meets my expectations, however I find that the springs or the trampoline makes a lot of noise when jumping on it, I would like to have a solution to this problem if possible, thank you
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A
Rating: 3 out of 5
The product is in line with what we expected. The delivery service was very disappointing.
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R
Rating: 2 out of 5
Delivery OK / Return email keeps coming back / Am I thus forced to keep the goods?
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Response from France Trampoline
Dear customer, thank you for your feedback. To return your goods, you can contact our customer service at the following email address: [email protected] or at the number 06996758504. We will get back to you as soon as possible. Best regards, Your Trampolin-Technik Team
C
Rating: 4 out of 5
Excellent service, product completely as expected. Rating 9/10
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V
Rating: 4 out of 5
I am very satisfied with the product. The only downside was the delivery which took longer than indicated.
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A
Rating: 3 out of 5
A customer service that answers questions well but a delivery time that is really too long
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Response from France Trampoline
Hello and thank you for your feedback. When you placed your order, the net was not in stock before 30/06, as indicated on the product sheet. Upon receipt in our warehouses, we sent it to you without delay on 25/06. We apologize for the waiting time for restocking and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
E
Rating: 4 out of 5
I had indicated my days of absence and that was not taken into account! The package arrived in my absence but thanks to the phone, we were able to arrange!
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S
Rating: 3 out of 5
One of the parts was bent, but since the delivery was delayed, we didn't want to wait yet
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Response from France Trampoline
Hello, thank you for your comment. We apologize for these circumstances. Please feel free to contact our customer service with photos of the defective product ([email protected]). We will do our best to remedy it as soon as possible. Best regards, the France Trampoline team
C
Rating: 3 out of 5
Not too happy... A fairly large order to please our children and the packages arrived open with missing items
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Response from France Trampoline
Hello and thank you for your feedback. We apologize for these circumstances. After our exchanges with you by email regarding the situation upon receipt of the packages, we found that no part was missing and was not resent to you. If this is an error, we are always at your disposal ([email protected]) to remedy it and find a solution. Best regards, the France Trampoline team
A
Rating: 4 out of 5
It would have been preferable to include the instructions for attaching the protective cushion with the bungee cords. I had to call. They sent it to me by email. It was very good but it would have saved time for both you and me.
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M
Rating: 4 out of 5
Nothing to say
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V
Rating: 4 out of 5
Reasonable delay and delivery person who helped with unloading. Good packaging.
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P
Rating: 2 out of 5
Damaged bars. Very difficult to assemble.
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for these circumstances. Please feel free to contact our customer service ([email protected]) to report any issues encountered during the assembly of the trampoline. We hope that despite this, your family enjoys the trampoline and that you are satisfied with the product! Best regards, the France Trampoline team
F
Rating: 3 out of 5
It's a shame not to have been warned at the time of payment that the delay was so long.
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Response from France Trampoline
Hello, thank you for your feedback. We do our best to ensure our customers receive their orders as quickly as possible. However, we are dependent on the carriers and there are sometimes delivery delays that we have no influence over. We apologize for these circumstances and are in contact with our carriers to improve our services. Best regards, the France Trampoline team
E
Rating: 4 out of 5
No problem except that the ladder arrived well after the trampoline.
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M
Rating: 4 out of 5
Serious in communication and especially in delivery. 9
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S
Rating: 3 out of 5
Products (description not detailed enough) quite regularly out of stock which leads to quite long delivery times!!!!!
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Response from France Trampoline
Hello, thank you for your feedback. Please feel free to contact our sales advisors ([email protected]) for more information about the products. We will be happy to assist you. Restocking dates are indicated on our site according to real-time available information. We apologize for any potential supply delays, we do our best to deliver our customers as quickly as possible. Best regards, the France Trampoline team
F
Rating: 4 out of 5
-
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M
Rating: 4 out of 5
positive
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K
Rating: 4 out of 5
Perfect
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