The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
More than a month of waiting for a basketball hoop?
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Response from France Trampoline
Hello and thank you for your feedback. Still suffering from the consequences of the health crisis, we are out of stock on some of our products including our basketball hoops. The theoretical restocking times are indicated on each product sheet and we do our best to respect them despite the unusual circumstances. We apologize for this inconvenience and hope you enjoy this trampoline game. Have a nice day, the France Trampoline team.
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Estelle L.
Rating: 4 out of 5
following a purchase from 23/05/2021
Item conforms to the description, but regarding the delivery... I had chosen a home delivery, the delivery person was supposed to contact me to agree on a day, he did not do so and called me when he was in front of my house. Being absent, he left the package in front of the door... I appreciate this moderately given the value of the package.
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Cécile G.
Rating: 3 out of 5
following a purchase from 12/04/2021
Hello, the order and delivery service were very well handled. However, I have a few comments to make about the product itself: - lack of precision in the assembly manual (=> we tore a tube cover) - a missing bolt - hooks holding the safety net are breaking
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Response from France Trampoline
Hello and thank you for your feedback. Regarding the defective parts, please do not hesitate to contact our customer service with photos of the products at the following email address: [email protected]. We will do our best to resolve this issue as quickly as possible. Have a nice day, the France Trampoline team.
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Federico C.
Rating: 4 out of 5
following a purchase from 25/02/2021
Very good.
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Gilles M.
Rating: 4 out of 5
following a purchase from 12/05/2021
Good performance, product conforms to the presentation.
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Ingo K.
Rating: 4 out of 5
following a purchase from 13/05/2021
Fast delivery - we gifted the product, so a review is not possible...
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Romain C.
Rating: 4 out of 5
following a purchase from 15/03/2021
Good quality product, easy assembly. Only the straight stakes are not effective in rocky soil.
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Alexandre C.
Rating: 4 out of 5
following a purchase from 15/04/2021
Order of my protective cushion easy, correct quality but unbearable delivery times (7 weeks)
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Timo S.
Rating: 4 out of 5
following a purchase from 02/04/2021
The edge cover for the trampoline is well made and gives an overall high-quality impression. The fit is good. The item had a longer delivery time, which was indicated beforehand. I missed proactive information about when the delivery would take place. I had to ask extra for this. However, the shipping notification was sent.
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- C.
Rating: 4 out of 5
following a purchase from 04/05/2021
Very professional, good contact and good advice
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Caroline P.
Rating: 4 out of 5
following a purchase from 22/04/2021
Fast and careful delivery. For the assembly, the instructions were not simple but we managed.
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Michel L.
Rating: 3 out of 5
following a purchase from 11/05/2021
A bit disappointed because we wanted a trampoline with a diameter of start up 300 or 360 but not available for a birthday on 19/05/2021 (available only a month later), so we settled for a start up 250 in stock. And very disappointed with the quality of the spring protections as they were already torn after the first uses. The elastic attachment system is very poorly designed and forces a strong tension on the protective foam which has torn!!!
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Florian H.
Rating: 3 out of 5
following a purchase from 20/03/2021
Very long delivery times. I was supposedly warned before validating my order... We waited and are happy with the product. It was the delay that was really long..
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Louis V.
Rating: 4 out of 5
following a purchase from 06/05/2021
The pallet was overturned when it was delivered to us but no breakage was noted during unpacking and assembly. Furthermore, I notice that the elastic attachments with the plastic hook do not hold well over time, several hooks have broken and I also notice a slight fragility in the collars that hold the posts for the nets. That's all I have to say. Otherwise, great product on the rest.
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Agnes M.
Rating: 2 out of 5
following a purchase from 01/04/2021
no assembly instructions ... a hassle
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Response from France Trampoline
Hello and thank you for your comment, it helps us improve. The assembly instructions are not sent with the product, they can be found in your customer area. Have a nice day, the France Trampoline team.
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Elodie P.
Rating: 4 out of 5
following a purchase from 24/04/2021
Very good trampoline, I didn't give 5 stars because a bit complicated to assemble.
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Aurore D.
Rating: 4 out of 5
following a purchase from 03/05/2021
Product very good value for money
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Anaïs M.
Rating: 4 out of 5
following a purchase from 20/04/2021
No problem with the order. The product meets our expectations.
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Cédric P.
Rating: 4 out of 5
following a purchase from 07/05/2021
Product conforms!
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Jean B.
Rating: 3 out of 5
following a purchase from 08/05/2021
It went well
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Response from France Trampoline
Hello and thank you for your comment. We are glad you are satisfied! Enjoy your Ninja accessories. Have a nice day, the France Trampoline team.
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Jerome V.
Rating: 4 out of 5
following a purchase from 09/04/2021
Quality material. Only downside: Difficult assembly: improvements needed as it makes the structure hard to disassemble for winter storage.
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Fabien H.
Rating: 2 out of 5
following a purchase from 30/04/2021
Why mediocre? Simply because I ordered an XXL pack and to my surprise, the order confirmation had the protective cover package crossed out upon receipt of the trampoline. Why? I don't know, no explanation. I contacted customer service, who told me to send a copy of the delivery note, which I did on May 25. But no further explanations. And to this day, I still have no response. I don't even know if I will receive the cover. And yet, I could have given 4 or 5 stars considering the quality. But today, I feel cheated. Too bad.
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Response from France Trampoline
Hello and thank you for your comment. We are sorry that everything did not go as planned. Indeed, there was a communication problem internally and stock shortages. We should have informed you as soon as the cover was available again. Customer service has taken over your case and has called you about it. We apologize again and wish you an excellent day, the France Trampoline team.
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Zineb A.
Rating: 3 out of 5
following a purchase from 05/05/2021
Website is mediocre, many items out of stock! Great trampoline but the delivery was pathetic! I waited 17 days for an order that was supposed to be delivered in 5 days.
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Response from France Trampoline
Hello and thank you for your comment. We apologize for the delivery delay, we will escalate your dissatisfaction to the carrier for improvement. Have a nice day, the France Trampoline team.
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Leopold D.
Rating: 4 out of 5
following a purchase from 02/05/2021
Good service. Some difficulties in assembly.
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Myriam A.
Rating: 3 out of 5
following a purchase from 10/04/2021
Shipping costs more than the ordered item. *** euros for a part worth 25 €. And on top of that, the delivery leaves much to be desired, delay, dropped off carelessly in front of our house, without warning. I am really disappointed.
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Response from France Trampoline
Hello and thank you for your comment. The W leg you ordered is an oversized item for carriers, which incurs additional costs. Furthermore, we are sorry that the delivery did not go smoothly. We will pass the information to the carrier for improvement. Have a nice day, the France Trampoline team.
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Hélène P.
Rating: 2 out of 5
following a purchase from 08/02/2021
Delivery expected in 4 months is too long
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Response from France Trampoline
Hello and thank you for your comment. We are experiencing supply issues beyond our control on certain references. Please believe that we are doing everything possible to deliver you as soon as possible and to inform you of delivery delays when they occur. Enjoy your Strat'Up 250! Best regards, the France Trampoline team.
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Dimitri M.
Rating: 3 out of 5
following a purchase from 13/04/2021
Product conforms to my expectations. However, delivery time was extremely long.
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Response from France Trampoline
Hello and thank you for your feedback. At the time of your order, the seat for the zip line was not in stock, as indicated on the product sheet. Upon receipt in our warehouses, we sent it to you without delay. Enjoy your zip line! Have a great day, the France Trampoline team.
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Nicolas F.
Rating: 4 out of 5
following a purchase from 05/05/2021
Good advice, fast shipping, however many products are out of stock
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David T.
Rating: 4 out of 5
following a purchase from 22/04/2021
Good quality product with relatively simple instructions for assembly.
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Bourdel M.
Rating: 4 out of 5
following a purchase from 28/03/2021
Simple and effective
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Pierre D.
Rating: 3 out of 5
following a purchase from 22/02/2021
no reminder email when the product became available after order and payment by bank transfer
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Anne Marie D.
Rating: 4 out of 5
following a purchase from 01/04/2021
Hello The only downside is the assembly because you need to be 2 and it’s a struggle and we get our fingers stuck
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Christiane V.
Rating: 4 out of 5
following a purchase from 24/03/2021
Good provider, quality product and good phone contact, I highly recommend
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Sébastien O.
Rating: 4 out of 5
following a purchase from 14/04/2021
Hello, The trampoline is functional, even if in some cases the diagrams in the manual are not adapted to the specific model I bought. A very big negative point that I invite you to consider: the stock reduction policy is not optimal given the very long restocking times. I want to buy complementary products (tent, etc.) but what's the point if it's to receive them almost at the end of the school holidays?? (and we are only in June..). I can't be the only one in this case... You optimize cash flow but surely miss out on sales.. :-(
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Jean-françois L.
Rating: 4 out of 5
following a purchase from 20/04/2021
Replacement of the jumping mat, still available after 7 years.
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Odile F.
Rating: 3 out of 5
following a purchase from 26/04/2021
no communication problem but big difficulty to get the requested product.
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Response from France Trampoline
Hello Madam, thank you for your comment. Indeed, the first net you received was not the right one and we are really sorry about that. We have done what is necessary to send you the correct product that you should have received. Enjoy your trampoline! Have a nice end of the day, the France Trampoline team.
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Jean Jacques P.
Rating: 3 out of 5
following a purchase from 30/04/2021
I informed customer service with supporting photos that I found the shackles too small.
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Response from France Trampoline
Hello and thank you for your feedback. I see that customer service has already gotten back to you and sent you the manual. Your installation seems very good to us! Enjoy your zip line!
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Amandine G.
Rating: 4 out of 5
following a purchase from 08/03/2021
Excellent quality trampoline (hoping that the future confirms this as well), announced deadline respected; just 1 star removed precisely because the announced and respected deadline was almost 2 months... that feels long when you are impatient ;) !
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Jean-paul F.
Rating: 4 out of 5
following a purchase from 18/04/2021
Having already purchased a trampoline from France Trampoline several years ago, we ordered new parts to replace some that needed to be changed. While everything went well regarding the order and delivery, we found it unfortunate not to have an explanatory manual for changing the new parts. Indeed, some of the new parts ordered have changed compared to the old ones and do not fit together in the same way. Positive point, we noticed that the new materials had been improved in the meantime!
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Pogrilz M.
Rating: 4 out of 5
following a purchase from 21/03/2021
Good waiting for the product
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