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J
Rating: 4 out of 5
Replacement of the jumping mat, still available after 7 years.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 2, 3 and 4 stars
Reset filtersO
Rating: 3 out of 5
no communication problem but big difficulty to get the requested product.
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Response from France Trampoline
Hello Madam, thank you for your comment. Indeed, the first net you received was not the right one and we are really sorry about that. We have done what is necessary to send you the correct product that you should have received. Enjoy your trampoline! Have a nice end of the day, the France Trampoline team.
J
Rating: 3 out of 5
I informed customer service with supporting photos that I found the shackles too small.
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Response from France Trampoline
Hello and thank you for your feedback. I see that customer service has already gotten back to you and sent you the manual. Your installation seems very good to us! Enjoy your zip line!
A
Rating: 4 out of 5
Excellent quality trampoline (hoping that the future confirms this as well), announced deadline respected; just 1 star removed precisely because the announced and respected deadline was almost 2 months... that feels long when you are impatient ;) !
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J
Rating: 4 out of 5
Having already purchased a trampoline from France Trampoline several years ago, we ordered new parts to replace some that needed to be changed. While everything went well regarding the order and delivery, we found it unfortunate not to have an explanatory manual for changing the new parts. Indeed, some of the new parts ordered have changed compared to the old ones and do not fit together in the same way. Positive point, we noticed that the new materials had been improved in the meantime!
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P
Rating: 4 out of 5
Good waiting for the product
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S
Rating: 4 out of 5
Good product, although there is a lack of information about the tools that need to be used.
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D
Rating: 4 out of 5
Quality product.
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A
Rating: 4 out of 5
Product fully meets expectations.
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A
Rating: 4 out of 5
Good product but unfortunate delivery delay due to stock shortage
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F
Rating: 4 out of 5
Good product and timely delivery. I recommend.
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X
Rating: 4 out of 5
Good service
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J
Rating: 4 out of 5
Order received after a delay but excellent welcome and advice by phone before that!
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J
Rating: 3 out of 5
We received the trampoline a few weeks ago. The delivery time (about 2 months) was respected. However, the carrier, instead of placing the packages properly, dropped them in 1 minute flat in the slope of our garage. The boxes therefore fell along the slope while the carrier was leaving. Incredible, fortunately no breakage. Assembling the trampoline is laborious (2 adults minimum for 1 day). Once assembled, the product meets our expectations, the children are having fun.
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Response from France Trampoline
Hello and thank you for your feedback. I am sorry that the delivery did not go ideally. We will pass your feedback to the carrier so that they can improve. We are very happy that you like the trampoline, enjoy it well.
I
Rating: 3 out of 5
When returning, I was not fully refunded even though everything was NEW! I also paid for the shipping costs myself!
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Response from France Trampoline
Dear Customer, Thank you for your feedback. We apologize for these circumstances. Regarding the return shipping costs, these are at the customer's expense according to our general conditions. Best regards, Your Trampoline Technology Team
A
Rating: 4 out of 5
Fast and efficient provider who guided me well during my ordering mistake. Great trampoline! Thank you
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T
Rating: 4 out of 5
As for the ordering and delivery, it's a trybon service. Unfortunately, I am in the process of declaring a defective product because the net tore at one of the poles. I hope this is an exceptional event.
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J
Rating: 4 out of 5
It's a shame that some products are not available for 3 months. We limited our order to the product in stock
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S
Rating: 4 out of 5
FAST DELIVERY. GOOD QUALITY OF THE PRODUCT
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B
Rating: 4 out of 5
The transaction went quite well overall. The product is of good quality. Only a small error in one element of the order makes me take away one star out of 5. An email to report the error and a reminder email were necessary to resolve the issue. Responses were quick in both cases.
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I
Rating: 4 out of 5
You should improve the description of the products you offer a bit.
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D
Rating: 4 out of 5
No problem in the ordering process. However, delivery time is very long (5 weeks)
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O
Rating: 4 out of 5
The material (28m zip line) is of very good quality (even used by adults)
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A
Rating: 4 out of 5
Very nice object. My son is very satisfied with his trampoline that bounces perfectly for all his jumps and rotations. The chosen size fits perfectly in our small garden. Only downside: the plastic hooks break easily and the Velcro of the protective belt of the net do not all match those of the net.
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M
Rating: 4 out of 5
Good quality trampoline. However, we were surprised by the opening system. It is very narrow and we have doubts about its durability over time.
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D
Rating: 3 out of 5
Net of poor quality compared to the original! At this price I expected better
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry that the quality does not seem to meet your expectations. After research, I found that you initially had a premium net and that the one you are talking about is a medium net. Don't worry, it is still a good net that will last several years. Have a nice day, The France trampoline team.
M
Rating: 4 out of 5
Very good service
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C
Rating: 4 out of 5
Very good
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R
Rating: 4 out of 5
Very good site, happy and welcoming staff, I recommend
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L
Rating: 4 out of 5
Fast delivery, successful appointment scheduling
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A
Rating: 4 out of 5
Nothing to report
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F
Rating: 4 out of 5
Delivery error at first. So the waiting time was long.
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F
Rating: 4 out of 5
Perfect
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V
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
A bit long delay!
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C
Rating: 4 out of 5
Slow delivery time but announced date delivered. In line with what I expected
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S
Rating: 4 out of 5
Very correct products, but a bit too expensive.
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M
Rating: 3 out of 5
The 2 items were not available at the same time but I had to ask to have the delivery of what was available. I think this could have been offered. I repurchased a complete net and a protective cover for an old trampoline, I would have liked a commercial gesture as it was a big budget and there were offers on the site. I was told there were no more promotions. It's a bit disappointing.
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Response from France Trampoline
Hello and thank you for your comment. The availability of products is indicated on each product sheet. In the order confirmation email you received, it is clearly stated "If you purchased one or more accessories and spare parts: as soon as we receive the missing products in our warehouses, we will proceed to ship your order in its entirety." Following your contact with customer service, we sent the spare part in stock at our expense, then 13 days later, the missing product once it returned to stock. We did our best and are sorry if this did not satisfy you. Best regards, the France Trampoline Team.
B
Rating: 4 out of 5
Good
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R
Rating: 3 out of 5
I am disappointed with the quality of the trampoline pad which does not match in foam thickness or skirt length to the original despite what customer service says: I checked with the old pad that I replaced.
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