Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 2, 3 and 4 stars

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Lionel C.

Published on 03/03/2021 à 10h12 following a purchase from 02/12/2020

Delivery in 2 packages, the tarpaulin arrived 1 month later but the trampoline was complete, so not a big deal.

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Yves T.

Published on 02/03/2021 à 18h15 following a purchase from 19/11/2020

Product is completely compliant and satisfactory. Delivery of the product needs to be reviewed. Package delivered with defective and torn packaging. Delivery person was not very concerned about the problem.

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Response from France Trampoline Published on 19/11/2020

Hello and thank you for your comment. We apologize on behalf of our logistics team and have passed on the information for improvement. Please do not hesitate to contact customer service if you need assistance. Best regards, the France Trampoline team.

Maryse A.

Published on 02/03/2021 à 10h17 following a purchase from 18/11/2020

Compliant

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François T.

Published on 01/03/2021 à 21h49 following a purchase from 13/12/2020

The material presented on the site corresponds in quality and performance, good tracking of the order and shipments, good responsiveness to questions.

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Florence R.

Published on 01/03/2021 à 16h40 following a purchase from 09/01/2021

The package arrived very damaged; The assembly instructions could highlight details that could facilitate assembly. Good product.

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Joshua C.

Published on 01/03/2021 à 13h43 following a purchase from 06/09/2020

The quality of the delivery was good but the delays were way too long and no compensation or commercial gesture was made. I think it would be wise for you to consider this.

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Justine N.

Published on 01/03/2021 à 09h48 following a purchase from 02/11/2020

Nothing to report

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Marc H.

Published on 28/02/2021 à 20h48 following a purchase from 01/12/2020

Good product but delivery wait time too long.

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Response from France Trampoline Published on 02/12/2020

Hello and thank you for your feedback. We apologize for the delivery delay of your order, which was indicated on the product sheet at the time of your purchase. Initial delivery was scheduled for early January, which was postponed by 15 days. We kept you informed of the delay. We are currently experiencing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment are not fulfilling their delivery promise. Once again, we apologize. Best regards, the France Trampoline team.

Dick W.

Published on 28/02/2021 à 17h15 following a purchase from 11/01/2021

Very good brand, product quality and after-sales service. However, I had some difficulty adjusting the sizes when purchasing my accessories.

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Sébastien L.

Published on 28/02/2021 à 11h10 following a purchase from 10/08/2020

Nothing to report

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Emmanuel A.

Published on 27/02/2021 à 18h45 following a purchase from 23/12/2020

The product generally meets my expectations but: The assembly is complicated with a poorly written and insufficient assembly manual. One of the elements (the outer protection around a trampoline) cannot be assembled (the distance between the Velcro does not match that of the trampoline).

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Herve R.

Published on 27/02/2021 à 12h16 following a purchase from 29/12/2020

Products OK, fast delivery. I had left a message at the time of my order, I never got a response, too bad! Important to be able to respond to a customer request in my opinion..

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Gerard G.

Published on 25/02/2021 à 10h16 following a purchase from 11/01/2021

***

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Malika C.

Published on 22/02/2021 à 18h56 following a purchase from 12/01/2021

Hello In 2015 I placed an order, everything went well In January 2021 I reordered. I had a problem with a part that does not fit (the Velcro does not match) I reported it but they did not want to send me the defective part. They told me it was JUST aesthetic. Today I paid for a trampoline whose aesthetics do not match what I ordered.

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Vincent M.

Published on 21/02/2021 à 21h18 following a purchase from 12/01/2021

Competent and responsive customer service.

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Theo A.

Published on 21/02/2021 à 10h27 following a purchase from 09/01/2021

Very satisfied with the quantity of the Apollo 500 trampoline just a pity that no ladder is provided.

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Dominique J.

Published on 10/02/2021 à 14h41 following a purchase from 09/12/2020

Fast service and quality product

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Jérôme G.

Published on 01/02/2021 à 20h42 following a purchase from 20/12/2020

Very good very fast

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Frédéric N.

Published on 01/02/2021 à 11h11 following a purchase from 22/12/2020

Fast delivery, high-end product that at first glance shows great robustness, nothing to compare with the products found at slightly cheaper prices elsewhere.

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Jean-Michel M.

Published on 31/01/2021 à 22h16 following a purchase from 22/12/2020

Very satisfied

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Bruno B.

Published on 31/01/2021 à 21h16 following a purchase from 18/12/2020

GOOD

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Joanne L.

Published on 31/01/2021 à 09h39 following a purchase from 21/12/2020

Quick reception, product as described, but very difficult to stretch enough! Outdoor games seem really essential in this era of screens and virtuality ;)

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Antoine F.

Published on 28/01/2021 à 21h35 following a purchase from 14/12/2020

Delivery a bit long

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Eleana F.

Published on 28/01/2021 à 18h57 following a purchase from 17/12/2020

impeccable service

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Agnes D.

Published on 25/01/2021 à 21h44 following a purchase from 03/12/2020

Very pleasant

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Thomas L.

Published on 24/01/2021 à 11h56 following a purchase from 12/12/2020

Meets expectations

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Hans-Peter H.

Published on 21/01/2021 à 17h49 following a purchase from 09/12/2020

Execution of the order: simply fast delivery and tracking: for the product not yet well organized, causing delays and uncontrollable. Assistance from the service was okay. Product successfully and satisfactorily put into operation.

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Isabelle L.

Published on 19/01/2021 à 20h17 following a purchase from 31/10/2020

You have to be patient depending on the model chosen. This is the second trampoline purchased from France trampoline. The first lasted 10 years. The last model purchased is a bit difficult to assemble but the result is always satisfying.

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Joaquim C.

Published on 19/01/2021 à 13h51 following a purchase from 07/12/2020

very good product availability and good advice from the people on the phone

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Mireille P.

Published on 18/01/2021 à 22h31 following a purchase from 07/12/2020

good service

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Samuel B.

Published on 18/01/2021 à 17h41 following a purchase from 04/12/2020

Very high quality product. The scale is mandatory.

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Sabine D.

Published on 18/01/2021 à 16h57 following a purchase from 01/12/2020

Very good, I was called back quickly following an information request.

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Linda T.

Published on 17/01/2021 à 20h22 following a purchase from 04/12/2020

Missing steel cable and nut of the right size. Missing rope for the plastic seat to be able to reattach it to the cable.

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Response from France Trampoline Published on 07/12/2020

Hello, Thank you for your comment. I invite you to send us photos of the items received in your box at the address: [email protected], we can then find a solution. Have a nice day, the France Trampoline team.

Gwenaelle B.

Published on 17/01/2021 à 13h59 following a purchase from 07/12/2020

9/10

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Laetitia B.

Published on 14/01/2021 à 17h26 following a purchase from 08/11/2020

Order and delivery were normal

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Yolaine T.

Published on 12/01/2021 à 14h49 following a purchase from 01/12/2020

In line with what I hoped for

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Serge C.

Published on 12/01/2021 à 12h56 following a purchase from 06/11/2020

good site

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Jean Paul B.

Published on 11/01/2021 à 17h53 following a purchase from 20/11/2020

Good performance.

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Erwan L.

Published on 11/01/2021 à 09h51 following a purchase from 30/11/2020

Small logistical issue with good responsiveness to resolve the problem. Very good quality material and I am satisfied as well as my 3 boys.

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Sabine B.

Published on 10/01/2021 à 11h11 following a purchase from 30/11/2020

The delivery slot was postponed and then not respected. Probably related to the Covid effect. The box arrived damaged but the product was not damaged or incomplete.

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