The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Very good delivery. The assembly document lacks precision, especially for assembling the legs and crossbars which is a technical step... Once assembled, we are completely satisfied with the trampoline, however, we find the protective cover unsuitable and impractical.
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Christophe D.
Rating: 4 out of 5
following a purchase from 19/11/2020
Simple assembly, one difficulty with the elastics to hook the protective mat over the springs. And the Velcro of the safety net that doesn't hold.
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Thierry D.
Rating: 4 out of 5
following a purchase from 20/11/2020
The assembly was tedious. I think you can improve the assembly instructions.
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Aurore S.
Rating: 4 out of 5
following a purchase from 20/11/2020
Order delivered on time, well packaged. No mention of the country of manufacture of the Ninja course elements (unless I am mistaken). Blue net space between each 'rung' larger than I imagined. Lack of precision on the maintenance of the course during the year if it remains outside.
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Thomas J.
Rating: 4 out of 5
following a purchase from 12/11/2020
Very good
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Cedric B.
Rating: 4 out of 5
following a purchase from 22/11/2020
Good product received within the announced deadlines
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Vincent L.
Rating: 4 out of 5
following a purchase from 17/11/2020
Due to Covid, we did not receive the protective cover and winter is here....
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Arnaud R.
Rating: 4 out of 5
following a purchase from 07/11/2020
Product received as described and quickly, reasonable price.
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Christophe T.
Rating: 4 out of 5
following a purchase from 16/11/2020
Fast delivery, careful packaging and fair price. The trampoline is not yet assembled as it is a Christmas gift
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Didier M.
Rating: 4 out of 5
following a purchase from 09/11/2020
Very happy with my order, the manual provided is less clear than the one on the website.
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Yannick T.
Rating: 4 out of 5
following a purchase from 08/11/2020
***
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Chantal O.
Rating: 4 out of 5
following a purchase from 09/11/2020
Nothing to report
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Sandra B.
Rating: 4 out of 5
following a purchase from 07/11/2020
A bit difficult to weld the pieces together, we took a long time to manually widen them so they would fit into each other (it's a rugby post)
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Iñaki P.
Rating: 4 out of 5
following a purchase from 10/11/2020
first quality trampoline, durable materials
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Roberta N.
Rating: 4 out of 5
following a purchase from 09/11/2020
A quick and efficient service!
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Josef D.
Rating: 4 out of 5
following a purchase from 17/10/2020
The mat for the trampoline is of good quality
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Aurelie B.
Rating: 3 out of 5
following a purchase from 18/10/2020
We have a somewhat mixed opinion of our order, after ordering a premium trampoline net with a velcro wallet closure, we received the net identical to the standard model. After an email to address this order issue, we were told that we indeed received the ordered model and that the velcro model is no longer marketed. Nothing indicates on the product that it is indeed premium and therefore thicker and more resistant than the standard. In any case, the net received is thinner than the original. Best regards ***
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Response from France Trampoline
Hello and thank you for your feedback. To comply with current standards and offer the best quality and safety materials, it is true that we regularly evolve our products. The change in mesh may give the impression of a thinner net, but after verification, I confirm that it is indeed the premium trampoline net that we are currently marketing that you received. If you would like more information about this product, please do not hesitate to contact us. I hope this net will give you complete satisfaction in use, do not hesitate to modify your rating in this sense if that is the case. Best regards, the France Trampoline team.
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Jean-pierre B.
Rating: 4 out of 5
following a purchase from 20/09/2020
product corresponding to my order
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Jean-pierre D.
Rating: 4 out of 5
following a purchase from 13/10/2020
Perfect
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Sabine C.
Rating: 4 out of 5
following a purchase from 09/10/2020
Product conforms to the description
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Emmanuel D.
Rating: 4 out of 5
following a purchase from 07/10/2020
this new net does not really differ from the first delivered and is not perfectly adapted..
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Grégory R.
Rating: 4 out of 5
following a purchase from 11/09/2020
The delays are long so that's why I didn't give 5 stars but they don't sell you dreams from the start. The follow-up is done correctly. Impeccable!
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Christophe C.
Rating: 4 out of 5
following a purchase from 08/09/2020
Good advice by phone
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Karen F.
Rating: 4 out of 5
following a purchase from 12/12/2019
Très bien
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William S.
Rating: 3 out of 5
following a purchase from 18/05/2020
Order received in two parts with a lot of delay. Almost 2 months late for only part of the order and a good month later for the rest! An incorrect phone advice on the possibility of the tent fabric with the ordered model led to the cancellation of the tent fabric order.
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Response from France Trampoline
Hello and thank you for your feedback, we have indeed experienced extended supply delays due to the health crisis. To allow you to enjoy your trampoline as quickly as possible, we have decided to send the missing non-essential additional accessories later and at our expense. This is a solution that seems to please most of our customers and allows us to ensure optimal service quality. We are obviously sorry to read about this compatibility issue and wish to apologize for the inconvenience caused. The France Trampoline team.
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Beatrice H.
Rating: 4 out of 5
following a purchase from 24/08/2020
Delivery a bit too long, over a month
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Philippe T.
Rating: 3 out of 5
following a purchase from 27/08/2020
Delivery times are way too long
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Response from France Trampoline
Hello and thank you for your feedback. It is true that the current health crisis impacts our supplies, hence our delivery times. We are obviously sorry for the inconvenience caused. However, we are doing our best to update these deadlines on our site and it seems to me that those announced for your order have been respected. If this is not the case or if you think there is any problem with your order, please do not hesitate to contact our customer service at [email protected]. The France Trampoline team.
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Aurelie G.
Rating: 4 out of 5
following a purchase from 07/09/2020
I ordered a protective cover for my trampoline and I wasn't sure I made the right choice. I still have doubts because I haven't covered the whole trampoline. It wasn't specified that with the safety net it is not easy to install.
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Rachel D.
Rating: 4 out of 5
following a purchase from 02/09/2020
I ordered a trampoline for my daughter's birthday. Fortunately, the first part of the package containing the trampoline arrived on time despite a late order. However, the second part containing the protective cover was delivered to another person with the same name, same first name, same address, "bizarre coincidence". After discussing with the delivery people, everything was sorted out. I recommend this product
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Henri K.
Rating: 4 out of 5
following a purchase from 16/09/2020
Product conforms but no explanations on how to fix the net.
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Estelle E.
Rating: 2 out of 5
following a purchase from 15/06/2020
Hello, Products conform and of good quality. However, delivery times are really too long! Part announced as out of stock but deliverable in three weeks, received more than three months later. Two orders and the same problem twice! It would be better to announce longer delivery times, at least we know. Have a nice day.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. Despite our efforts, it has been complicated to contact all our customers individually. We would like to apologize for this inconvenience. The France Trampoline team.
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Pascal M.
Rating: 4 out of 5
following a purchase from 20/05/2020
Great product with this oval trampoline. It fits well in our garden. It is very sturdy and resistant for our 2 teenagers. We are very happy with our purchase. Small downside: the net closure does not go all the way down, which requires caution when getting on and off the trampoline.
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Nadège M.
Rating: 4 out of 5
following a purchase from 29/05/2020
the site encountered many problems with the delivery of our trampoline. We finally found common ground. We are delighted with the trampoline, super quality.
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Michele J.
Rating: 4 out of 5
following a purchase from 31/08/2020
The products match my choice and are correct and very well suited.
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Marie Laure P.
Rating: 4 out of 5
following a purchase from 29/06/2020
It's a shame that we had to wait several months between the time of the order and the time of delivery
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Michelle R.
Rating: 3 out of 5
following a purchase from 02/06/2020
Disappointment for the anchoring kits and the cover received almost a month and a half later, without giving any news in the meantime
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Response from France Trampoline
Hello, thank you for your feedback. Indeed, we have experienced supply delays and extended delivery times. In order for you to enjoy your trampoline as soon as possible, we chose to deliver the missing optional accessories later, rather than delaying the entire delivery. We apologize for this lack of communication. Best regards, the France Trampoline team.
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Gerard B.
Rating: 4 out of 5
following a purchase from 18/07/2020
very good product, satisfied except for the 2 months wait before receiving the order but we were informed at the time of ordering
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Maike B.
Rating: 3 out of 5
following a purchase from 17/05/2020
Unfortunately, the trampoline did not arrive at the pre-ordered time. I was only informed about this later, but that it was delivered almost a month later was not mentioned, nor that it was only a partial delivery. I also found it unfortunate that some emails were sent in French.
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Response from France Trampoline
Dear customer, we thank you for your order with us. Due to the current global situation, our supply chains did not function with the usual reliability. We apologize for these circumstances and wish you a lot of fun with your trampoline! Your Trampolin Technik Team
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Charlene L.
Rating: 4 out of 5
following a purchase from 01/07/2020
Good product but extremely long delivery time
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Guy D.
Rating: 4 out of 5
following a purchase from 10/06/2020
quality material used for many years
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