Customer reviews of France Trampoline

Long delivery time

Quality trampoline despite a manufacturing delay with a delivery that was postponed 3 times.

Large Apollo trampoline suitable for sports use by an adult-sized person: stable and solid structure; springs and jumping mat allow for great rebounds; high and solid safety net but fragile in some points (entry, carbon fiber arches). The quality of the materials is good, except for some plastic parts and a few points of fragility of the net. After 3 months of use, the pleasure is still there. The few problems encountered are: - the plastic hooks to hold the protective foam around the jumping mat break one after the other. - the zipped entry of the net threatens to tear quickly as it is not designed for a medium/large person - the carbon arch that holds the net up is very difficult to install and quite fragile - the net is very difficult to install - at least 2 people are needed but preferably 3 or 4 to properly install the trampoline. - leaves and anything that flies in a garden is likely to get stuck between the protective foam and the net: difficult to keep the edges of the jumping area perfectly clean. As for the supplier, the advice over the phone is wise and an impression of seriousness and professionalism emerges from the exchanges. As for the website, one can regret that the status of the order does not evolve after the order has been placed (in other words: no provisional tracking of the delivery which is annoying because one must be present on the day of delivery).

Quality products conforming to the description and received within the announced timeframe. Order received in 2 deliveries due to unavailability of a product but we had to manifest for the 2nd delivery because we were apparently forgotten...

Deadlines not met. Delivery of net attachments with an incompatible size, so a reminder to request a shipment with the correct attachments this time. Reception of the ladder 1 month after the trampoline...

Super trampoline. However, I still haven't received the ladder.

Good evening, we are satisfied with the trampoline and its quality. We will need to see after 1 year to make an assessment, the old one lasted 8 years (sixbros) France trampoline needs to do better in durability.

The trampoline allows children to have fun. They are perfectly happy with it. The assembly was more difficult in the part to fix the net underneath. 2 hooks broke and I need to order them. For the cushion above the hooks, I also have 2 hooks that need to be changed because they fell and since I mowed over them, they are damaged. No luck. The cushion has wrinkles and it is not easy to lay it flat. Finally, the strap around the perimeter was difficult to install. Despite these 3 negative points, we are very satisfied with the quality of the trampoline.

Very good trampoline of great quality; our children are having a blast with it. Only downside: the fixing kit was delivered later than the trampoline which, in the meantime, flew over to the neighbor. Result, 150 euros worth of spare parts to order...

The delivery took 4 months, also certainly due to Corona. However, communication worked flawlessly and so the parts arrived in very good quality.

delivery time a bit long

Fast delivery, easy order, product okay

Product conforms to the description.

Good product but delivery time too long.

During the COVID crisis, I understand that the delays were extended; however, the payment was processed immediately, about two months before delivery. This business practice is ***

well packaged, no parts missing. But delivery time was very long (over 2 months). However, I knew this, you told me, so it's fine for me.

satisfied

Quality product. Too bad the delivery times are not respected, but especially that we are not kept informed of the extension of this delay.

7 out of 10

Very satisfied with the France trampoline service

Order placed very simply and very quickly, careful delivery and respected; however, I am a bit disappointed with a product that comes from *** (this was not mentioned anywhere) and which is not of top quality.

The products are of very good quality but on this last order, the delivery times were really long... and we had no commercial gesture. It's a shame

Perfect except for longer than expected delays not specified on the order

Excellent quality product. Robust appearance and very pleasant to use. Quite simple to assemble. Order delivered in 2 parts. Very long delivery time (3 weeks after the indicated deadline at the time of order knowing that the initial deadline was already 2 months due to COVID).

Good after-sales service

Very good quality trampoline but many back and forth to obtain a complete trampoline (error in the delivered parts, missing parts in the first delivery).

delivery time of more than 3 months we were informed but 3 weeks more for delivery is exaggerated ("your package has left!!" and 3 weeks later still nothing)

The product meets my needs, but the delivery time is really very long.

The delivery time was very significant and heavily impacted by the COVID-19 crisis. Nevertheless, the information about the delay given in this context was respected. The quality of the material is not evaluated since it has not yet been installed.

****

the complete trampoline net kit meets our expectations, easy to assemble following the advice of a technician from the company

friendly and competent

very good quality and very serious (a bit long wait for restocking spare parts)

Serious

compliant with the request

Order for a mat because the other one did not last. Order placed quickly. Delivery too long

good advice

Nothing to report, package in good condition, arrived on time

Good morning, I still have not received my entire order, as the rain cover was missing which I did receive, but I am still missing the protective skirt which was sent small and does not correspond to my oval trampoline 430, I am still waiting, thank you very much.

Good products and advice, however, delivery could be improved, the carrier sent his number by SMS for an appointment but is very difficult to reach...