The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Instructions not explicit enough; too early for a product evaluation
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Response from France Trampoline
Hello, thank you for your comment! We look forward to your impressions after trying your trampoline! The France Trampoline team
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Valerie A.
Rating: 3 out of 5
following a purchase from 10/05/2020
What I didn't like is really the unavailability of the items because they are accessories that are not complicated, like a shoe rack or the small ladder that can be found everywhere else and the waiting times are over 2 months so one shouldn't take advantage of that. On the other hand, there are no promotions or discounts on the amount of my order that I paid in advance.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. Indeed, following the very particular period we have just gone through, our restocking has faced uncertainties that have unfortunately impacted our stock levels. We are currently facing stock shortages on a large number of references in our catalog, including the shoe rack and the access ladder to the trampoline, which are in high demand. We sincerely thank you for your patience and remind you that you can naturally cancel your order upon simple request. We remain at your disposal, the France Trampoline team
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Jacques P.
Rating: 4 out of 5
following a purchase from 13/05/2020
Good quality material and delivered quickly. More accessories would be needed to fully use the 15m available.
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Soleman A.
Rating: 4 out of 5
following a purchase from 06/05/2020
Pleasant contact by phone and well-followed delivery
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Philippe C.
Rating: 4 out of 5
following a purchase from 08/05/2020
Items found easily, description and advice on the site clear. Only downside, the delivery, no information from the carrier on the expected date, and products left with the neighbor without any possible control
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Stéphanie G.
Rating: 4 out of 5
following a purchase from 11/05/2020
Very good product
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Laurence G.
Rating: 4 out of 5
following a purchase from 06/05/2020
Hello, Package received incomplete, too bad. So we had to wait for a second shipment to enjoy our purchase. Otherwise, the product meets our expectations.
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Jerome M.
Rating: 4 out of 5
following a purchase from 28/04/2020
Trampoline delivered within the expected time frame. Very good quality material. Assembly more difficult. Manual not always clear, and online videos quite brief.
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Christel V.
Rating: 4 out of 5
following a purchase from 05/05/2020
Very satisfactory.
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Fabien C.
Rating: 4 out of 5
following a purchase from 13/04/2020
Very good site with professional product and service
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Eric M.
Rating: 4 out of 5
following a purchase from 07/04/2020
normal service
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Yohann T.
Rating: 4 out of 5
following a purchase from 10/04/2020
The mat corresponds to our frame
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Sandrine A.
Rating: 4 out of 5
following a purchase from 25/04/2020
My children are very happy, they are always in it, they have fun, it's a good brand and you should recommend it everywhere in France.
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Helmut G.
Rating: 4 out of 5
following a purchase from 07/04/2020
Unfortunately long delivery time (Covid 19?) otherwise everything is fine.
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Elise G.
Rating: 4 out of 5
following a purchase from 03/05/2020
Clarity of the site, transparency of information on delivery times, personalized responses by phone in case of questions, order arrived well before the expected date.
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Laurent L.
Rating: 4 out of 5
following a purchase from 19/04/2020
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Cedric V.
Rating: 2 out of 5
following a purchase from 05/05/2020
Still haven't received my entire order.
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Response from France Trampoline
Hello, thank you for your comment which surprises us: indeed, after verification, your order is indicated in our system as fully dispatched and delivered on May 7th. Could you please verify this information and contact us at [email protected] if you confirm the delivery anomaly? We are at your disposal, the France Trampoline team.
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Wesley S.
Rating: 4 out of 5
following a purchase from 02/05/2020
Very good
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Loic B.
Rating: 4 out of 5
following a purchase from 05/05/2020
perfect
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Serge R.
Rating: 4 out of 5
following a purchase from 04/05/2020
Delivered material corresponding to the need and to the description made on the site. Satisfied
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Hamza Z.
Rating: 4 out of 5
following a purchase from 09/04/2020
Product conforms to the presentation, easy to assemble. Delivery time a bit long
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Cyril L.
Rating: 4 out of 5
following a purchase from 14/04/2020
a bit disappointed because I was warned that there was a delay for the restock of my order. However, the total price of the purchase was debited even though the site didn't even have the product in its warehouses 1 month before delivery.
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Cédric P.
Rating: 2 out of 5
following a purchase from 04/05/2020
Surprised to see footprints on my fabric. OK, it doesn't change the quality but it's surprising when you order a quality product. That explains my rating.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are very surprised by your report of traces observed on the fabric; indeed our products are obviously sold new (except in very specific cases and indicated as such for products in our "good deals" section, but which do not concern your order). Have you nevertheless started using your trampoline? Could you send us a photo at [email protected] so that we can consider the next steps for your file? We are at your disposal. The France Trampoline team
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Priscilla B.
Rating: 4 out of 5
following a purchase from 25/04/2020
Good
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Guy B.
Rating: 4 out of 5
following a purchase from 28/04/2020
Product received as expected
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Stéphane B.
Rating: 3 out of 5
following a purchase from 14/04/2020
Satisfied except for the delay deemed too long.
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Response from France Trampoline
Hello, thank you for your comment. We are sorry for the delays in restocking and delivery observed during the confinement period, unfortunately independent of our will. However, we remain at your disposal for any further information and wish you good times on your trampoline! The France Trampoline team
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Podolak M.
Rating: 4 out of 5
following a purchase from 01/05/2020
Good product, but... The nuts are low quality. I replaced everything with stainless steel locking (2 E for the 8). 2 small frays on the steel wire that braids the cable. The spacing of the tensioner is insufficient to fit both sides of the cable. It's not a big deal, but it bothers me. I like things to fit properly! At this selling price, we shouldn't be *** Euros short to provide quality materials! The set works and the kids are happy.
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Magali R.
Rating: 4 out of 5
following a purchase from 15/04/2020
The jump'up 390 is really great, but it started to squeak from the first week, which is very annoying when we are outside with the kids.
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Martine G.
Rating: 4 out of 5
following a purchase from 26/04/2020
Easy installation, it would be nice if there was a criterion to stop turning for the tensioner.
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Christophe C.
Rating: 4 out of 5
following a purchase from 16/04/2020
Very good product.
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Sami A.
Rating: 4 out of 5
following a purchase from 14/04/2020
Very good, quality product, assembly instructions lack precision in certain situations and are incomplete in others. Otherwise, very satisfied with the purchase
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Bertrand L.
Rating: 4 out of 5
following a purchase from 26/03/2020
Very good, I recommend.
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Rodrigue D.
Rating: 4 out of 5
following a purchase from 24/04/2020
Good advice, fast delivery.
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Véronique B.
Rating: 3 out of 5
following a purchase from 04/04/2020
In general, I am satisfied but a problem with stock led to a lack of reflection on delivery. I ordered a net and the upper support for it, I only received the support, the net not being available for 2 months!! I have no use for the support without the net, I would have preferred to be offered to cancel the delivery. I therefore found a net on another site, significantly cheaper and of better quality.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. Our restocks have indeed been heavily impacted by the events of recent months. Furthermore, our computer system does indeed manage the partial shipment of orders as soon as a reference is back in stock to delay the shipment of orders as little as possible. We apologize for this inconvenience. However, it is of course possible to cancel the order upon simple request to our services. We remain at your disposal for any further information. The France Trampoline team.
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Cynthia P.
Rating: 3 out of 5
following a purchase from 28/03/2020
Very good product, very good communication. I take away 2 stars because there is no assembly manual and the little that exists is in English. So for a product made in France, hats off!
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We take note of your remark and will pass the information on to the relevant service! Best regards, the France Trampoline team.
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Sophie M.
Rating: 3 out of 5
following a purchase from 29/03/2020
Very very long delay (but with the confinement problem). One of the items did not meet my expectations (no elastic in the replacement fiberglass arcs for the top of the net, unlike the original part, so quite a hassle to install).
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Response from France Trampoline
Hello, thank you for your comment. We are sorry for the delivery delays experienced during the confinement period, unfortunately beyond our control. Furthermore, regarding the fiberglass arcs, indeed these replacement parts are now offered without elastic for logistical reasons. It should be noted that the elastics did not serve to hold the arcs at all: it is rather their size, number, and adjustment that keep the net firmly in place. We remain at your disposal for any further information and wish you good times on your trampoline! The France Trampoline team.
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Manuel A.
Rating: 4 out of 5
following a purchase from 13/04/2020
Good quality carpet, excellent shipping and top order procedure... I recommend it
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Bruno L.
Rating: 3 out of 5
following a purchase from 13/04/2020
Fast delivery. Satisfactory quality. One might regret the frankly improvable assembly system, especially for the net. The absence of stainless steel screws is a shame for a product intended for outdoor use.
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Response from France Trampoline
Hello, and first of all thank you for your comment. Several fixing systems were tested before adopting our current system, which has proven effective for maintaining the posts of the net over time. Once you get the hang of its installation, this system is usually quite favored by our customers! As for your screws, we have never encountered any particular issues with them: if you wish, feel free to send us a photo of the difficulties encountered, and we will send you a new set of screws. We remain at your disposal for any questions, the France Trampoline team.
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Elisabeth D.
Rating: 4 out of 5
following a purchase from 13/04/2020
Order conforms. Customer service attentive and responsive.
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Jerome R.
Rating: 2 out of 5
following a purchase from 11/02/2020
Delivery time too long
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Response from France Trampoline
Hello, thank you for your comment. We apologize for the delivery times observed during the health crisis and then the deconfinement. Our supply times, then preparation and delivery have been heavily impacted by national logistical constraints. We have tried to do our best in a particularly difficult context and sincerely thank you for your patience and trust. The France Trampoline team
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