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T
Rating: 4 out of 5
Order arrived quickly and super quality
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 2, 3 and 4 stars
Reset filtersV
Rating: 4 out of 5
Very nice trampoline. Practical for small spaces. The quality of service is correct. The only downside is the assembly manual which confused us more than helped with the assembly. However, do not embark on this project if there are not at least three people to assemble it. My husband and I struggled. Four hours to assemble it cost us. In the end, the last leg was connected without the joint so that it could connect.
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C
Rating: 4 out of 5
Good delivery and product well packaged. Meets our expectations. The delay was only slightly postponed despite the health crisis
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C
Rating: 4 out of 5
Product conforms to my order and my trampoline, fast delivery
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M
Rating: 2 out of 5
Error in the order (T-junction) - slow processing of the request.
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Response from France Trampoline
Hello, thank you for your comment. Indeed, due to an error during the preparation of your order, your trampoline was delivered to you with the wrong junction pieces. We apologize again for this inconvenience. We then proceeded to send the compatible parts as soon as possible, considering the current challenges we are facing in terms of logistics and transport of orders. However, we hope that your trampoline will bring you complete satisfaction, and we remain at your disposal for any questions. The France Trampoline team.
P
Rating: 2 out of 5
I sent an email with photos of the product that received shocks. I never got a response to this email.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. Our teams are currently operating with reduced staff, so some unusual delays may be observed in the responses handled by our customer service. However, we respond to all requests, and you will soon receive a follow-up on your case by email. Please excuse us for the inconvenience caused. We remain at your disposal for any other questions, the France Trampoline team.
J
Rating: 4 out of 5
Good product and of good quality Delivery time a bit long but normal given the current context
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S
Rating: 4 out of 5
Nothing to report
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V
Rating: 4 out of 5
Good service
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R
Rating: 4 out of 5
Very good except for the instructions, not very clear and lacking information....
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S
Rating: 3 out of 5
I paid *** for fast delivery (24/48h). The trampoline arrived just under 2 weeks later. There were noted delays in orders but I thought that by taking this option it would avoid these delays as it was not specified. I therefore find that there is a lack of information on the site. Moreover, there were errors to note in the description. The product seems to be of good quality. However, the manual mentions 1h30 of assembly... and it takes much longer.
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Response from France Trampoline
Hello, thank you for your comment. We regret that the delivery times, unfortunately extended at the moment due to the Covid 19 epidemic and the measures taken by various actors, including carriers, to limit its spread, have not met your satisfaction. Our delivery times are generally between 2 and 5 working days for our products, but as indicated on our site, these times are currently extended and orders can take up to two weeks to be delivered, regardless of the chosen delivery method, standard or express. Furthermore, please do not hesitate to contact us at [email protected] for any issues regarding the assembly or setup of your trampoline, we are at your disposal. Counting on your understanding, we wish you very good times on your trampoline! The France Trampoline team.
J
Rating: 4 out of 5
High-quality material. Very professional advice. However, one downside: the poor quality of the trampoline assembly instruction booklet (amateur quality!)
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S
Rating: 4 out of 5
Quick shipment and satisfied with the ordered trampoline. Assembly was a bit difficult, we had to get three people to do it. The quality is currently meeting expectations. We'll see in a few months. The negative point was the delivery company; I had to contact them to find out where my package was, and only then did they offer me an appointment for delivery... fortunately, because I think I could have waited a long time. Otherwise, the site is serious and reliable, thank you!
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J
Rating: 4 out of 5
good
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M
Rating: 4 out of 5
Goods are top, only the shipping costs for a few replacement springs are too high in my opinion.
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S
Rating: 4 out of 5
Delivery a bit longer than expected due to COVID 19 but France-Trampoline always kept me informed about my order. Well done!
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B
Rating: 4 out of 5
good trampoline
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B
Rating: 4 out of 5
Good product, no issues with the ordering process. However, the assembly instructions are very improvable
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S
Rating: 4 out of 5
Very fast despite the circumstances. Happy with the product, the only reservation is that the zipper of the net closes difficultly and reopens by itself... we are vigilant and never far away but the children cannot close it by themselves. The net is very tight at the bottom of the zipper, I fear it may break quickly... But overall we are delighted!
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L
Rating: 4 out of 5
Service assured, even in these difficult times of lockdown due to Covid-19. Well done.
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C
Rating: 4 out of 5
Good product and excellent service for delivery
E
Rating: 4 out of 5
Super trampoline, ideal for teenagers! However, we encountered difficulties inserting the fiberglass arcs. They were much larger than the size of the net.. We had to remove one arc to close the circle (and still with a lot of difficulty).
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S
Rating: 4 out of 5
Order arrived beyond the announced deadline but well in confinement I will not complain. A bit expensive and if it had been of better quality at purchase I would not have needed to order spare parts ...
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M
Rating: 4 out of 5
Super fast delivery, thank you very much.
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D
Rating: 4 out of 5
Delivery = very good product: very good with a downside: the metallic closing part (which allows to hold when opening or closing) is not solid (broken in two)
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I
Rating: 4 out of 5
Good quality
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S
Rating: 4 out of 5
A quality trampoline delivered quickly. Only downside, the rod at the top of the net was too long. We couldn't fit the two ends together. It took a week to get a response from customer service who advised us to saw the rod... A bit disappointing for a trampoline at ***€
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F
Rating: 4 out of 5
Good product
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S
Rating: 3 out of 5
The product lacks attachments; the cushion does not cover the bar sufficiently; it comes off in places as soon as the children use the trampoline.
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Response from France Trampoline
Hello, thank you for your comment. Could you please send us some photos to the address [email protected]? We will try to find a solution to resolve your issue. Best regards, the France Trampoline team
J
Rating: 4 out of 5
The quality of the trampoline is excellent and the service too (order, follow-up, reception..) The assembly of the frame was very difficult (3 adults) but FT made a appreciated commercial gesture for our children (basketball hoop + ball) In the end, very satisfied with the product
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N
Rating: 4 out of 5
Very fast delivery. Tracking email. Nothing to complain about.
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C
Rating: 2 out of 5
Hello, Received after some research.... However, the quality needs to be reviewed, a metal joint was broken! Apparently crushed by force.... what a shame! So a new part held with duct tape!
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Response from France Trampoline
Hello, Thank you for your comment. Could you please send us some photos of the broken part to the address [email protected]? We can try to see together how to resolve this issue. Best regards, the France Trampoline team
E
Rating: 4 out of 5
The shipping was fast. Delivery with DPD. ***
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T
Rating: 3 out of 5
Everything is super actually. Unfortunately, the foam was squished into a very small box and now has pressure marks. This should be better packaged.
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Response from France Trampoline
Dear customer, thank you for your opinion, customer feedback is very important to us. We are glad that you are satisfied with the product. Regarding the foam packaging, we will soon use a different packaging system with a larger box. Best regards, your Trampolin Technik team.
J
Rating: 4 out of 5
Very good welcome from France Trampoline, but difficulty in delivering the product by the transport company: the details provided to find the location (which does not appear on GPS) were not observed and I had to intervene three times for the package to be delivered to me. It is necessary to specify to the drivers that one can use the trampoline far from GPS....
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S
Rating: 2 out of 5
At the end of the order, I had the possibility to make a referral for friends, giving them ***% discounts. However, it was impossible to fill in the email addresses of the people to refer. So, no referral possible. I am disappointed because I have friends who would have liked to order...
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Response from France Trampoline
Hello, First of all, thank you for taking the time to leave us a comment. We are surprised by the difficulties you may have encountered regarding our referral offer, as it has been in place for several years and we had not received any feedback regarding a malfunction until now. Could you tell us more about the problem encountered? In addition, please feel free to send us by email at [email protected] the email addresses of the friends you wish to refer, we can activate the offer manually on our side. Remaining at your disposal, Best regards, The France Trampoline team
E
Rating: 4 out of 5
Kudos to France trampoline, I made a mistake in the order. I opened the package and tried to set up the net several weeks after receipt. It was not suitable. After a phone call, they indicated the reference compatible with the trampoline (which was purchased 7-8 years ago already!). I returned the net and the new one was delivered to me very quickly. The only small criticism is that the bottom hooks are a bit simplistic and come undone when the kids jump a bit hard. The old one had hooks that held better.
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G
Rating: 4 out of 5
No problem
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S
Rating: 4 out of 5
we are very satisfied with the product. your assembly video is useful. the only negative point was the delivery time, wrong package sent.
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M
Rating: 4 out of 5
Everything was fine, except that the metal tubes of the fiberglass rods are too weak and that the stitching of some tubes is broken.
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