Customer reviews of France Trampoline

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Florence M.

Rating: 4 out of 5

Published on 28/11/2019 à 13h17 following a purchase from 27/09/2019

I am satisfied with the product; easy to put on and well adapted.

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Florent B.

Rating: 4 out of 5

Published on 24/11/2019 à 15h53 following a purchase from 31/10/2019

Trampoline that meets my expectations. Very easy to assemble, instructions perfectly readable. Please avoid the carrier you used to deliver to me; a disaster. Appointment with them, they never came nor even warned me that they wouldn't come. I had to go to their premises to pick up the goods. They are as described in the comments found online.

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Sophie L.

Rating: 4 out of 5

Published on 15/11/2019 à 12h36 following a purchase from 24/10/2019

****

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Eric S.

Rating: 4 out of 5

Published on 14/11/2019 à 09h13 following a purchase from 24/10/2019

Assembly instructions need improvement in my opinion

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Olivier S.

Rating: 4 out of 5

Published on 13/11/2019 à 11h58 following a purchase from 12/10/2019

Everything is okay

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Denis S.

Rating: 4 out of 5

Published on 11/11/2019 à 17h38 following a purchase from 14/10/2019

Quality service

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Pascale D.

Rating: 4 out of 5

Published on 08/11/2019 à 10h35 following a purchase from 18/10/2019

Precise and perfect delivery

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Laura R.

Rating: 4 out of 5

Published on 06/11/2019 à 11h39 following a purchase from 15/10/2019

Good quality, but very difficult to assemble. Putting on the springs is not something anyone can do.

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Maryline Q.

Rating: 4 out of 5

Published on 06/11/2019 à 10h32 following a purchase from 16/10/2019

Satisfied with this order which follows a complaint made by email on the site. However, I would have liked to have a human contact to inform me of the acknowledgment of my complaint and to tell me that an order was launched to replace the defective item.

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Stephane O.

Rating: 4 out of 5

Published on 01/11/2019 à 12h41 following a purchase from 05/10/2019

As expected, fast delivery. Everything is ok

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Brigitte G.

Rating: 4 out of 5

Published on 24/10/2019 à 20h20 following a purchase from 03/10/2019

Ras

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Fred K.

Rating: 4 out of 5

Published on 23/10/2019 à 17h39 following a purchase from 17/10/2019

Delivery went very well. The price was not so cheap, but an oval trampoline edge for 423cmx244cm is very hard to get. The manufacturer referred to a shop in NL that does not offer shipping. Therefore, I am glad that I could order the item here.

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Christine P.

Rating: 4 out of 5

Published on 18/10/2019 à 17h10 following a purchase from 27/09/2019

It would be good to provide the assembly instructions for the net upon delivery.

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Colette R.

Rating: 4 out of 5

Published on 18/10/2019 à 10h50 following a purchase from 27/09/2019

Satisfied

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Eric D.

Rating: 4 out of 5

Published on 14/10/2019 à 17h59 following a purchase from 25/06/2019

Good but a lot of delay due to holidays.

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Anne C.

Rating: 4 out of 5

Published on 11/10/2019 à 11h13 following a purchase from 19/09/2019

Only small downside: I wanted to replace my trampoline mat in August. The product was unavailable and was supposed to be available in September. When I logged back in to order it in September, the unavailability date was extended by 6 months (March). Fortunately, your services were able to advise me on a product that could be compatible. Since then, the kids are bouncing again; Thank you for them.

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Caroline A.

Rating: 4 out of 5

Published on 09/10/2019 à 09h31 following a purchase from 18/09/2019

Delivery company is really bad. The trampoline is good.

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Jean-claude D.

Rating: 4 out of 5

Published on 07/10/2019 à 17h12 following a purchase from 13/09/2019

Good product easy to install. A harness for small children should be offered

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Sebastien R.

Rating: 3 out of 5

Published on 07/10/2019 à 11h30 following a purchase from 14/09/2019

Very good product, happy with the result. However, the assembly was not as simple as described in the video...

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Response from France Trampoline Published on 15/09/2019

Hello, thank you for your comment! Our trampolines are designed so that their assembly can be completed in 1.5 hours by two adults, in a few steps described in the attached user manual. It is true that a single person can manage to assemble our products, but some steps will be more delicate and the total time may then exceed two hours. In any case, our team is here to assist you with any questions or advice regarding assembly: do not hesitate to contact us, we will be happy to help you! Best regards, The France Trampoline team

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Gregory G.

Rating: 4 out of 5

Published on 07/10/2019 à 09h54 following a purchase from 16/09/2019

A bit expensive

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Jocelyne M.

Rating: 4 out of 5

Published on 06/10/2019 à 19h52 following a purchase from 01/09/2019

The product seems to be of good quality and meets my expectations. The delivery was only made a week after the date the trampoline was picked up by the delivery person because he was difficult to reach by phone to set the appointment. Moreover, his email went to spam because the name may seem strange. There were promotions of ***% on newspaper websites on the internet, but they brought us back to your site without any discount!

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Lucas O.

Rating: 4 out of 5

Published on 01/10/2019 à 09h53 following a purchase from 25/08/2019

****

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Joëlle S.

Rating: 4 out of 5

Published on 29/09/2019 à 14h20 following a purchase from 07/09/2019

While you handed the package to the carrier on Monday, who is 15 km from the recipient's address, it was delivered the following Friday, which is just in time for the desired date. Too bad!

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Christian V.

Rating: 4 out of 5

Published on 27/09/2019 à 10h35 following a purchase from 05/09/2019

Very fast delivery, top packaging, but the assembly instructions leave something to be desired for novices... It is possible that you improve it, then you would have 5 stars.

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Michel R.

Rating: 4 out of 5

Published on 24/09/2019 à 10h44 following a purchase from 02/09/2019

Material corresponding to our expectations. Correct delivery service.

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Rafael F.

Rating: 4 out of 5

Published on 24/09/2019 à 09h47 following a purchase from 03/09/2019

Improve the information on traceability and the status of the order delivery.

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Anne Cecile M.

Rating: 4 out of 5

Published on 23/09/2019 à 15h57 following a purchase from 30/08/2019

Order and reception very satisfactory, very difficult assembly of the trampoline

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Emmanuelle C.

Rating: 3 out of 5

Published on 22/09/2019 à 08h45 following a purchase from 02/09/2019

The product was delivered to me damaged the first time. Fortunately, I was able to be delivered again the next day. I am happy with the responsiveness of my contact (*** I believe), very attentive. The product satisfies me but it is impossible to close the zipper, that’s the big downside... it immediately opens up, which is very dangerous for children.

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Response from France Trampoline Published on 06/09/2019

Hello, and thank you for taking the time to leave us a comment. We indeed strive to address any issues encountered during delivery as quickly as possible. As for the zipper, we are very surprised as this is the first time we have received this type of comment on this range of trampolines. Would you be kind enough to send us some photos or videos to [email protected] so that we can study your request in more detail and, if necessary, assist you with the assembly of the net or even proceed with its replacement if it is defective? We thank you in advance and remain at your disposal for any further questions or comments. The France Trampoline team

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Loic K.

Rating: 4 out of 5

Published on 20/09/2019 à 20h49 following a purchase from 30/08/2019

Error in the kit composition. Wrong reference for the strut. Express return of the correct struts

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Aude A.

Rating: 4 out of 5

Published on 16/09/2019 à 09h51 following a purchase from 26/08/2019

Very good quality material. To be assembled by oneself.... not always simple.

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Denis B.

Rating: 4 out of 5

Published on 12/09/2019 à 13h28 following a purchase from 22/08/2019

Delivery within the indicated timeframe, assembly instructions easy to understand, very good product.

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Stéphane D.

Rating: 4 out of 5

Published on 11/09/2019 à 17h56 following a purchase from 19/07/2019

Nothing to report

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Noemie A.

Rating: 3 out of 5

Published on 10/09/2019 à 13h22 following a purchase from 20/08/2019

Wrong order received. Issue resolved

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Response from France Trampoline Published on 22/08/2019

Hello, Indeed after checking it turns out that during the delivery of your trampoline, one box was missing. It has been immediately resent in FIRST for a second delivery 48 hours later. We apologize for the inconvenience caused and wish you very good moments on your trampoline! Best regards, The France Trampoline team

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Raquel E.

Rating: 4 out of 5

Published on 10/09/2019 à 12h53 following a purchase from 20/08/2019

I had doubts about the measurements and characteristics, they contacted me to resolve it. Personalized attention. I am satisfied. Thank you

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Bousses B.

Rating: 4 out of 5

Published on 10/09/2019 à 08h59 following a purchase from 20/08/2019

Product perfectly adapted

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Jean Louis L.

Rating: 4 out of 5

Published on 09/09/2019 à 15h25 following a purchase from 17/08/2019

Impeccable service for a maintenance spare part that remains expensive

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Patricia R.

Rating: 4 out of 5

Published on 08/09/2019 à 18h16 following a purchase from 08/08/2019

Perfect! I really recommend it, eyes closed. I was very well advised on the choice of trampoline. The delivery was top-notch! A big thank you.

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Louis D.

Rating: 4 out of 5

Published on 06/09/2019 à 14h50 following a purchase from 13/08/2019

Very good responsiveness to purchase. Shipping service poor

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Thomas B.

Rating: 4 out of 5

Published on 04/09/2019 à 20h16 following a purchase from 22/07/2019

Very good product, we had difficulties assembling the elements on the structure, the parts did not fit together, we had to sand and oil them. Otherwise, the product is of very good quality.

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Youcef M.

Rating: 4 out of 5

Published on 03/09/2019 à 16h24 following a purchase from 12/08/2019

Cushion attachment not great, the tensioners pop off... Maybe it's just me... Otherwise very good, my children really enjoy it.

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