France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
The delivered product is of good quality, assembly went smoothly, the only point to note is the delivery tracking, the delivery date was not announced, I had to call the carrier who was very friendly; the delivery person was very efficient.
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Michel J.
Rating: 4 out of 5
following a purchase from 25/07/2019
The received items correspond well to the presentation of the site. I was able to place my order after receiving very good advice from you.
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Melanie C.
Rating: 3 out of 5
following a purchase from 25/07/2019
Delivery too complicated for availability and the delivery person canceled once.
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Andy W.
Rating: 4 out of 5
following a purchase from 02/07/2019
good except transport
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Philippe C.
Rating: 3 out of 5
following a purchase from 13/07/2019
The products are good, the contacts are very attentive, but the delivery is terrible: it took 3 shipments and 1 month to receive everything (first package too fragile that disintegrated in transport with the loss of 4 springs out of 10, second package in cardboard but with ... 3 springs out of 4 ..., third package for the last spring that had the wrong postal code!!) Conclusion: never use Colissimo. Best regards
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Dominique V.
Rating: 4 out of 5
following a purchase from 25/07/2019
Good product quality, respect for delivery deadlines.
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Stephane M.
Rating: 4 out of 5
following a purchase from 22/07/2019
Quality product, easy assembly, good packaging. A downside for the delivery provider who leaves us little room for delivery and asking us to cancel a medical appointment made 6 months ago to deliver to us!!!!!!
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Jean Marc B.
Rating: 4 out of 5
following a purchase from 16/07/2019
Good
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Stéphanie D.
Rating: 4 out of 5
following a purchase from 19/07/2019
Fast delivery. Problem with a part during construction. I sent a complaint email in the morning, by evening the part was sent and received the next day. So good after-sales service. The trampoline seems to be of good quality.
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Nicolas D.
Rating: 4 out of 5
following a purchase from 18/07/2019
Fast delivery and well packaged. Complete and quality product. Nothing to say.
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Chantal M.
Rating: 3 out of 5
following a purchase from 22/07/2019
Contrary to what was planned during the order, the provider did not contact me by phone.
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Bernard S.
Rating: 3 out of 5
following a purchase from 14/07/2019
The delivery person is not good!
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Pascal P.
Rating: 4 out of 5
following a purchase from 16/07/2019
Product conforms to my request. However, I found the delivery by relay parcel very long
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Thomas B.
Rating: 4 out of 5
following a purchase from 25/07/2019
Consultation, ordering, and setup flawless, we are very satisfied. One point deduction for the delivery, which took 1-2 days longer through "Wunschtermin.de" and since the driver did not notify the shipment 30 minutes in advance by phone as agreed, we happened to be home. Otherwise, great trampoline and flawless processing
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Benoit G.
Rating: 4 out of 5
following a purchase from 16/07/2019
No problems and fast delivery.
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M L.
Rating: 3 out of 5
following a purchase from 05/07/2019
my order was left 'pending' because 1 of the products was unavailable, and I had to contact customer service to be delivered the other products
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Nicolas R.
Rating: 4 out of 5
following a purchase from 15/07/2019
Very good material at first glance. Easy to assemble. The only downside regarding an accessory ordered additionally, the anchoring kit... one of the 4 straps came loose as soon as it was set up while the other 3 were perfect... surely a mistake on my part. Very good service, I highly recommend
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Renata R.
Rating: 3 out of 5
following a purchase from 14/07/2019
The trampoline expected between 2/5 working days arrived in 12 days. Communication was poor. The carrier had a significant issue, France Trampoline was not proactive in finding a solution. Otherwise, the product is very good: expect more than 15 days for delivery
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Gilles D.
Rating: 4 out of 5
following a purchase from 14/07/2019
Colissimo scheduled for Monday informed the evening that it would only pass the next day
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Marie P.
Rating: 4 out of 5
following a purchase from 14/07/2019
Product as described and fast delivery
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Laurence E.
Rating: 4 out of 5
following a purchase from 14/07/2019
very good
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Yves M.
Rating: 4 out of 5
following a purchase from 11/07/2019
An error on the diameter of a tube, which was quickly corrected. Otherwise, everything else was perfect.
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Jeannine C.
Rating: 4 out of 5
following a purchase from 09/07/2019
Very good sales service.
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Alexandra O.
Rating: 3 out of 5
following a purchase from 25/06/2019
Fast but no contact from the delivery person specifying the time and day of delivery. Fortunately, the neighbor saw the package, it's a bit tight!
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Sylvain R.
Rating: 4 out of 5
following a purchase from 11/07/2019
Very good product. Just surprised by this difference: - noted as indoor trampoline on your site - noted as to be used exclusively outdoors on the product Why this difference? What is the risk? Can I use it indoors or not?
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Nicolas D.
Rating: 4 out of 5
following a purchase from 08/07/2019
Clear and easy-to-navigate website.
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François C.
Rating: 4 out of 5
following a purchase from 05/07/2019
Delivery on time as planned. Material that seems solid and well finished!!
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Sylvie L.
Rating: 4 out of 5
following a purchase from 04/07/2019
Efficient, delivery times are top-notch
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Frederic C.
Rating: 4 out of 5
following a purchase from 09/07/2019
Very good product. Easy to install even on my TRIGANO trampoline.
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Annick P.
Rating: 3 out of 5
following a purchase from 04/07/2019
I bought a trampoline cover that unfortunately cost me 4 times its price. Indeed, upon arrival of the product, I had the unpleasant surprise of having to pay additional fees (in addition to customs fees) even though the DHL transport fees were already exorbitant ***€ (2 times the price of the product)
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Clementine L.
Rating: 4 out of 5
following a purchase from 09/07/2019
Good. But the assembly instructions for the trampoline could be more detailed
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Anne H.
Rating: 4 out of 5
following a purchase from 05/07/2019
The delivery service could be improved: the provider refuses to drop off packages if the location is not directly accessible with their transport vehicle....... fortunately, the neighbors are understanding...
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Martine A.
Rating: 4 out of 5
following a purchase from 04/07/2019
Good product easily assembled. The delivery went smoothly.
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Nelly L.
Rating: 4 out of 5
following a purchase from 04/07/2019
The net is said to be universal but only for trampolines purchased from you. Some difficulties in installing the net.
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Cyrik F.
Rating: 4 out of 5
following a purchase from 05/07/2019
Nothing to complain about
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Alric L.
Rating: 4 out of 5
following a purchase from 06/07/2019
Some sewing defects on the top of the safety net support poles. Assembly instructions a bit light. Otherwise, very good product
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Mathilde G.
Rating: 4 out of 5
following a purchase from 07/07/2019
Fast
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Delphine T.
Rating: 4 out of 5
following a purchase from 07/07/2019
Good
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Julien W.
Rating: 3 out of 5
following a purchase from 07/07/2019
A broken plastic part in the box which was not damaged.
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Magalie M.
Rating: 4 out of 5
following a purchase from 07/07/2019
Compliant
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