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A
Rating: 4 out of 5
The waiting time for the out-of-stock product was a bit long. The delivery person came without informing us and we were absent. We had to wait again.
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Customer reviews of France Trampoline
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9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 2, 3 and 4 stars
Reset filtersH
Rating: 4 out of 5
Good advice, fast delivery. Impeccable product!
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J
Rating: 4 out of 5
Quality - price quite good
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C
Rating: 4 out of 5
Excellent phone reception. Fast delivery
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I
Rating: 4 out of 5
Products are quite expensive but seem to be of good quality, to be seen in use.
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J
Rating: 4 out of 5
Phone advice: perfect Delivery: Perfect Material: Perfect Assembly instructions: Terrible, terrible, absolutely terrible: Needs to be redone, not clear at all, worse than ***! :)
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J
Rating: 4 out of 5
good quality product, conforms to the description
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L
Rating: 2 out of 5
Very good product but the delivery was terrible. Announced between 2 and 5 working days, the trampoline arrived after 9 working days and I had to send several emails and then call 2 different carriers.... terrible! This is not worthy of a product sold at such a price
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sorry that the delivery did not meet your satisfaction, and indeed the 9-day delay you experienced does not reflect the quality of service we offer. Your case has been closely monitored by our sales team. We sincerely apologize again for the inconveniences encountered and remain at your disposal for any further requests or comments. The France Trampoline team
L
Rating: 4 out of 5
Quality material. A bit difficult to assemble. The order, transport, and receipt of the product were very satisfactory.
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F
Rating: 4 out of 5
Order delivered on time, serious packaging
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C
Rating: 3 out of 5
Not all items were available. The climbing net is still missing.
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Response from France Trampoline
Hello, Thank you for your comment. We apologize for this inconvenience. The net will be sent to you at the beginning of August. We remain at your disposal for any other comments and renew our apologies for this inconvenience. Best regards, the France Trampoline team.
F
Rating: 4 out of 5
Excuse me for not thanking you for my order which I received well in Normandy. France Valin
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M
Rating: 3 out of 5
Very good quality product: the price may seem high but the quality is really there compared to what I have been able to see/buy elsewhere. However, the delivery is catastrophic: deadlines not respected, loss of the product at the delivery location... one piece of advice to France Trampoline: change your service provider!
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment! We are sorry that the delivery of your trampoline did not meet your satisfaction. We carefully select the carriers we work with, but it can happen, especially during the summer period, that the quality of service provided by some is not up to our expectations. We apologize for the inconveniences encountered, which are beyond our control, and remain at your disposal for any comments or questions! Best regards, the France Trampoline team.
O
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
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F
Rating: 4 out of 5
Package in perfect condition upon receipt. Quick assembly.
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T
Rating: 4 out of 5
Very satisfied with the product. Customer contact provided me with good advice in choosing the trampoline. A slight lack of precision in the assembly instructions, I used a video of my trampoline model for assembly.
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F
Rating: 4 out of 5
Delivery on time with a very good level of service considering the bulk of the package.
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L
Rating: 4 out of 5
Very nice product
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L
Rating: 3 out of 5
Trampoline net not of the same quality as the original. Disappointed with my purchase. The green mat of the trampoline is identical so that's good
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. Our replacement parts for trampolines evolve over the years based on technical and logistical innovations, and in terms of material. Safety and quality remain at the heart of our concerns, we assure you that the net received provides the same level of effectiveness and safety as your previous material. We remain at your disposal for any questions or comments regarding your order. The France Trampoline team
F
Rating: 3 out of 5
The customer service does not respond! A ghost service.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. After checking, we confirm that we have not received any phone calls or email contact regarding your order? Our advisors respond to all inquiries promptly, usually within 24 hours. Can you please send your request by phone at 05 56 36 04 62, or by email at [email protected]? We will make sure to respond to you as soon as possible. Best regards, the France Trampoline team.
C
Rating: 4 out of 5
Complete and well-packaged material
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S
Rating: 4 out of 5
Fast shipping and item meets our expectations
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B
Rating: 4 out of 5
nothing to say except the delivery was a bit long
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J
Rating: 2 out of 5
Disappointed with the quality/price ratio. Assembly not easy
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. In order for us to improve in the future, could you specify the specific points that disappointed you about this product? The Ovalie 430 trampoline is one of our bestsellers and has a high satisfaction rate among our customers. Please feel free to contact us at [email protected] for any requests, comments, or suggestions! We remain at your disposal, the France Trampoline team
G
Rating: 3 out of 5
Good material but insufficient technical support and 'overwhelmed' when the delivery is incomplete
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry that the responses from our technical and commercial team did not fully satisfy you, particularly in terms of response speed. We strive to handle all requests in the shortest possible time but it can indeed happen, as in your case, that our response occurs 24 hours after contact. We apologize for this inconvenience and remain at your disposal for any further comments. Best regards, the France Trampoline team
I
Rating: 4 out of 5
Super price-performance ratio! I would have liked better information about the delayed delivery date. I asked twice and received no response, only when the protective cover was actually delivered.
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D
Rating: 3 out of 5
I ordered a trampoline roof at the end of June, received a first package with a mat that was not meant for me. After a complaint, I received a second package with a tube. Still not the right product. In the meantime, they had a carrier come to pick up the first package, and a postal label for me to return the second package. All this to say that you should not order in the summer, as the summer team is not reliable. Response from customer service that I got on the phone.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sorry for the various delays you may have encountered with your order, both in terms of preparation and delivery, which do not reflect the quality of service we offer. We apologize for this inconvenience and remain at your disposal for any questions. The France Trampoline team
P
Rating: 3 out of 5
Order processing and information flow exemplary, delivery by the freight forwarder a complete disaster, no adherence to the agreed delivery time, no prior agreed call 30 minutes before delivery, incompetent and unfriendly staff after telephone inquiry.
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Response from France Trampoline
Dear customer, thank you for your feedback. We want to continuously improve, so your suggestions are very important to us. We are glad that you are very satisfied with the order processing and information flow. Unfortunately, during the holiday season, the delivery time can sometimes be a bit extended. The freight forwarder can unfortunately be overwhelmed with work... We apologize for this unfortunate incident. We still hope that you are satisfied with your Ovalie 430 trampoline and that it fully meets your expectations. Best regards, your trampoline technology team.
V
Rating: 4 out of 5
Fast delivery, easy assembly, but very average bounce, I somewhat regret this purchase because the bounce is either too heavy or too weak, which is not pleasant.
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P
Rating: 4 out of 5
Superb
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L
Rating: 4 out of 5
perfect!
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M
Rating: 4 out of 5
Good product and good service
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R
Rating: 3 out of 5
Your employee in Frankfurt was very friendly and competent and made my decision to purchase your product easy, for that, there are 5 stars. Unfortunately, there was no information that 1-2 days later the product was significantly cheaper available in stores, therefore only 3 stars. Best regards, a somewhat sad *** (the product is good... your employee too)
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E
Rating: 4 out of 5
Good contact with your services; package compliant delivery on time; the product meets my expectations.
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G
Rating: 4 out of 5
Good quality product.
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C
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
Fast and quality product.
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F
Rating: 3 out of 5
Replacement net, received quite quickly. However, it is much softer than the one originally provided with the trampoline. It is therefore much less taut and seems to secure the use of the mat less.
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Response from France Trampoline
Hello, thank you for your comment. For logistical reasons regarding the evolution of our product versions, it can indeed sometimes happen that the material of our spare parts is slightly different from that of the original product. However, providing the best quality to our customers while ensuring safe trampoline practice remains our primary concern, and we can assure you that the net you received perfectly meets this dual constraint. We remain at your disposal for any questions, the France Trampoline team.
M
Rating: 4 out of 5
Good service.
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