Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 2, 3 and 4 stars

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Gerard F.

Published on 04/06/2019 à 12h53 following a purchase from 13/05/2019

A good service

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Annick L.

Published on 04/06/2019 à 11h42 following a purchase from 05/05/2019

Good product

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Catherine T.

Published on 04/06/2019 à 11h39 following a purchase from 14/05/2019

Delivery defect. After 5 phone exchanges, I finally learn that the carrier has lost the package. A new package must be sent. I'm waiting...

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Response from France Trampoline Published on 14/05/2019

Hello, and thank you for your comment. Indeed, after verification, your file is being processed on our side. We are doing our best to resolve the situation as quickly as possible. We apologize for the inconveniences encountered and remain at your disposal. The France Trampoline team

Nicole K.

Published on 03/06/2019 à 14h28 following a purchase from 11/05/2019

Long delivery time. Trampoline tent, one of the arches with elastic broke

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Response from France Trampoline Published on 13/05/2019

Hello, and thank you for your comment. We are sorry for this delivery delay with Mondial Relay, which has indeed been longer than usual, but unfortunately remains beyond our control. Furthermore, regarding your broken arch, this is not normal: could you please send us a complaint by email to [email protected] so that we can send you the damaged parts? In the meantime, we apologize for the inconvenience caused. Best regards, the France Trampoline team

Christian M.

Published on 03/06/2019 à 12h26 following a purchase from 13/05/2019

Very good product, except for the anchoring kit which is a bit light and has a strap system that is not practical at all. Ratchets would have been much quicker for me as I move the trampoline every time I mow.

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Sophie M.

Published on 02/06/2019 à 09h24 following a purchase from 04/05/2019

Product that seems to be of excellent quality: perfect size, very pleasant bounce. The product arrived very quickly (4 days after order). The instructions were clear, and the assembly went well, despite a bit of hassle with the structure. I am very satisfied with the product, much less with the delivery: absolutely rude and obnoxious delivery person, who literally threw my package into the garden, unacceptable... I sent an email to the delivery platform, I certainly received no response.

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Bénédicte M.

Published on 31/05/2019 à 12h43 following a purchase from 05/05/2019

Clear site. Fast delivery.

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Anne R.

Published on 30/05/2019 à 18h29 following a purchase from 07/05/2019

Excellent service, fast

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Bihr B.

Published on 30/05/2019 à 12h23 following a purchase from 09/05/2019

very satisfied with the ordered product

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Jerome M.

Published on 26/05/2019 à 20h45 following a purchase from 05/05/2019

Good Except for the carrier who does not help at all to drop off extremely heavy packages..

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Arnaud H.

Published on 26/05/2019 à 18h15 following a purchase from 20/04/2019

Average delivery

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Stephane M.

Published on 26/05/2019 à 16h43 following a purchase from 03/05/2019

Very good, happy with the material, I recommend France Trampoline, thank you

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Stéphanie M.

Published on 26/05/2019 à 16h11 following a purchase from 03/05/2019

Top response from customer service after a disappointing first purchase

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David C.

Published on 25/05/2019 à 17h22 following a purchase from 30/04/2019

Part of the material arrived damaged. 3 of the 5 plastic pieces, located at the top of the metal rods, arrived broken. The packaging was not well done enough. These plastic pieces could have been better protected, as they are very fragile.

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Fabrice A.

Published on 25/05/2019 à 08h58 following a purchase from 30/04/2019

Very good, the children are delighted they have a brand new trampoline!

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Caren C.

Published on 23/05/2019 à 18h56 following a purchase from 01/05/2019

The product is perfect, but I was very disappointed with the delivery conditions. The chosen provider asks the customer to be present one day during the week between 8 am and 7 pm, without at least being able to guarantee a delivery in the morning or the afternoon before the morning of the delivery itself. In short, either you take a whole day off just for that, or... too bad for you! I wrote to France Trampoline to report it, but no response... disappointing!

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Response from France Trampoline Published on 01/05/2019

Hello, we are sorry that the delivery of your trampoline did not bring you complete satisfaction. The delivery time slots of the carriers unfortunately do not depend on our will, and while they aim to provide the best quality of service possible, it can sometimes prove insufficient. We apologize for this inconvenience and remain at your disposal for any questions. Best regards, the France Trampoline team

Isabelle L.

Published on 23/05/2019 à 13h38 following a purchase from 02/05/2019

The delivery was very poorly managed. 3 days late without any explanation even though it was an express delivery. We had to call customer service to get news

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Response from France Trampoline Published on 02/05/2019

Hello, and thank you for taking the time to leave us a comment. We are sorry that the delivery did not bring you complete satisfaction. This delay, unfortunately beyond our control, does not reflect the quality of service we strive to provide. We apologize for the inconveniences encountered and remain at your disposal for any further information. Best regards, the France Trampoline team

Jacques B.

Published on 22/05/2019 à 21h56 following a purchase from 01/05/2019

the product I bought is perfect. but I paid an extra fee for fast delivery, Chronopost 20, my package arrived 5 days later...

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Christelle L.

Published on 22/05/2019 à 11h48 following a purchase from 01/05/2019

Delivery on time. Correct product although there is no elastic with the fiberglass rods on the upper part. Otherwise, it corresponds to the order

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Yoann C.

Published on 22/05/2019 à 08h27 following a purchase from 01/05/2019

Very nice quality trampoline. However, the instructions for assembly need to be revised as they are not clear at all.

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Lydie H.

Published on 20/05/2019 à 19h12 following a purchase from 26/04/2019

Difficult to find the right net among all the products offered

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Eve P.

Published on 20/05/2019 à 16h30 following a purchase from 18/04/2019

*** is very nice

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Barbier S.

Published on 20/05/2019 à 15h25 following a purchase from 27/04/2019

Material conforms but delivery problems

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Response from France Trampoline Published on 27/04/2019

Hello, and thank you for taking the time to leave us a comment. We are sorry that the delivery of your basketball hoop was postponed due to the appointment with the carrier. We wish you very good sports moments and remain at your disposal for any questions. The France Trampoline team

Martine A.

Published on 19/05/2019 à 16h12 following a purchase from 26/04/2019

To be sure to have my order on time, I chose an express order in 24 hours, and on the scheduled day I received a text that there was a problem and that my delivery was delayed!!! And since the next day was May 1st, I only received my package the day after that!! In the meantime, I still paid VERY, TOO much for this delivery!! Otherwise, nothing to say: very good packaging, item corresponding well to my order!

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Lionel V.

Published on 17/05/2019 à 18h57 following a purchase from 11/04/2019

It's true that once assembled, the trampoline looks great and is impressive. But the assembly is far from being as easy as in the online help videos. In particular, the famous 'exclusive' T-junctions only fit very difficultly with some other parts. Contacted, the customer service encouraged us to assemble them with force. A few well-placed hammer blows got it done. But the assembly that should have taken an afternoon ended up taking several days. And the trampoline is probably no longer fully dismountable now.

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Laurent M.

Published on 17/05/2019 à 13h55 following a purchase from 26/04/2019

Perfect

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Julien G.

Published on 16/05/2019 à 20h58 following a purchase from 26/04/2019

Good quality trampoline and easy to assemble. However, delivery was more than delayed... from 2 to 4 assured days we went to 14 days... my son could not have his gift on time... very disappointed

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Marie Laure D.

Published on 15/05/2019 à 19h58 following a purchase from 19/04/2019

Very good welcome

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Emeline P.

Published on 14/05/2019 à 20h42 following a purchase from 24/04/2019

Super solid trampoline with a good bounce. Fast delivery and no problems. Assembly took 3 hours.

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Alex A.

Published on 14/05/2019 à 17h37 following a purchase from 23/04/2019

I hired the urgent transport service and it took 5 days to receive the shipment, no one has refunded me the price of that service.

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Philippe P.

Published on 14/05/2019 à 16h24 following a purchase from 17/04/2019

Website ok, price ok, items ok. Only downside, the lack of information on the compatibility of accessories.

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Dominique R.

Published on 14/05/2019 à 15h19 following a purchase from 23/04/2019

Product conforms to our needs

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Pierre D.

Published on 13/05/2019 à 20h47 following a purchase from 20/04/2019

Late delivery despite the extra paid for a delivery within 48 hours. As a result, it arrived too late for the children to enjoy it during their vacation week.

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Response from France Trampoline Published on 23/04/2019

Hello, and thank you for taking the time to leave us a comment. Indeed, after checking, it turns out that the delivery of your trampoline took longer than expected. We sincerely apologize for this failure of the carrier which does not reflect the quality of service we offer. We are at your disposal for any questions or additional information, and we renew our apologies for the inconvenience caused. Best regards, the France Trampoline team

Mireille C.

Published on 13/05/2019 à 13h51 following a purchase from 20/04/2019

Very satisfied, fast delivery, product conforms, inspires confidence

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Cédric T.

Published on 10/05/2019 à 15h11 following a purchase from 17/04/2019

Very efficient

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Suzanne B.

Published on 10/05/2019 à 14h45 following a purchase from 18/04/2019

purchase of a trampoline net. received, a net of very good quality, within very reasonable timeframes.

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Laurent H.

Published on 10/05/2019 à 13h24 following a purchase from 14/04/2019

Very good quality product. Perfect delivery.

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Madame D.

Published on 10/05/2019 à 09h13 following a purchase from 15/04/2019

We have a trampoline with a diameter of 4.5m since 2009 and it brings joy to both young and old. I usually say it's better than a pool because it works all year round. For this last order, I had no problems except for the delivery, which was a bit difficult to schedule, but the package arrived well, thank you.

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Brigitte M.

Published on 09/05/2019 à 17h53 following a purchase from 17/04/2019

Within the expected deadlines and delivered on a pallet. Well packaged.

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Ludivine R.

Published on 09/05/2019 à 16h13 following a purchase from 18/04/2019

Good service, fast

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