Customer reviews of France Trampoline

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Bénédicte M.

Rating: 4 out of 5

Published on 31/05/2019 à 12h43 following a purchase from 05/05/2019

Clear site. Fast delivery.

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Anne R.

Rating: 4 out of 5

Published on 30/05/2019 à 18h29 following a purchase from 07/05/2019

Excellent service, fast

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Bihr B.

Rating: 4 out of 5

Published on 30/05/2019 à 12h23 following a purchase from 09/05/2019

very satisfied with the ordered product

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Jerome M.

Rating: 4 out of 5

Published on 26/05/2019 à 20h45 following a purchase from 05/05/2019

Good Except for the carrier who does not help at all to drop off extremely heavy packages..

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Arnaud H.

Rating: 4 out of 5

Published on 26/05/2019 à 18h15 following a purchase from 20/04/2019

Average delivery

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Stephane M.

Rating: 4 out of 5

Published on 26/05/2019 à 16h43 following a purchase from 03/05/2019

Very good, happy with the material, I recommend France Trampoline, thank you

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Stéphanie M.

Rating: 4 out of 5

Published on 26/05/2019 à 16h11 following a purchase from 03/05/2019

Top response from customer service after a disappointing first purchase

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David C.

Rating: 3 out of 5

Published on 25/05/2019 à 17h22 following a purchase from 30/04/2019

Part of the material arrived damaged. 3 of the 5 plastic pieces, located at the top of the metal rods, arrived broken. The packaging was not well done enough. These plastic pieces could have been better protected, as they are very fragile.

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Fabrice A.

Rating: 4 out of 5

Published on 25/05/2019 à 08h58 following a purchase from 30/04/2019

Very good, the children are delighted they have a brand new trampoline!

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Caren C.

Rating: 3 out of 5

Published on 23/05/2019 à 18h56 following a purchase from 01/05/2019

The product is perfect, but I was very disappointed with the delivery conditions. The chosen provider asks the customer to be present one day during the week between 8 am and 7 pm, without at least being able to guarantee a delivery in the morning or the afternoon before the morning of the delivery itself. In short, either you take a whole day off just for that, or... too bad for you! I wrote to France Trampoline to report it, but no response... disappointing!

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Response from France Trampoline Published on 01/05/2019

Hello, we are sorry that the delivery of your trampoline did not bring you complete satisfaction. The delivery time slots of the carriers unfortunately do not depend on our will, and while they aim to provide the best quality of service possible, it can sometimes prove insufficient. We apologize for this inconvenience and remain at your disposal for any questions. Best regards, the France Trampoline team

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Isabelle L.

Rating: 2 out of 5

Published on 23/05/2019 à 13h38 following a purchase from 02/05/2019

The delivery was very poorly managed. 3 days late without any explanation even though it was an express delivery. We had to call customer service to get news

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Response from France Trampoline Published on 02/05/2019

Hello, and thank you for taking the time to leave us a comment. We are sorry that the delivery did not bring you complete satisfaction. This delay, unfortunately beyond our control, does not reflect the quality of service we strive to provide. We apologize for the inconveniences encountered and remain at your disposal for any further information. Best regards, the France Trampoline team

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Jacques B.

Rating: 4 out of 5

Published on 22/05/2019 à 21h56 following a purchase from 01/05/2019

the product I bought is perfect. but I paid an extra fee for fast delivery, Chronopost 20, my package arrived 5 days later...

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Christelle L.

Rating: 4 out of 5

Published on 22/05/2019 à 11h48 following a purchase from 01/05/2019

Delivery on time. Correct product although there is no elastic with the fiberglass rods on the upper part. Otherwise, it corresponds to the order

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Yoann C.

Rating: 4 out of 5

Published on 22/05/2019 à 08h27 following a purchase from 01/05/2019

Very nice quality trampoline. However, the instructions for assembly need to be revised as they are not clear at all.

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Lydie H.

Rating: 4 out of 5

Published on 20/05/2019 à 19h12 following a purchase from 26/04/2019

Difficult to find the right net among all the products offered

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Eve P.

Rating: 4 out of 5

Published on 20/05/2019 à 16h30 following a purchase from 18/04/2019

*** is very nice

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Barbier S.

Rating: 3 out of 5

Published on 20/05/2019 à 15h25 following a purchase from 27/04/2019

Material conforms but delivery problems

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Response from France Trampoline Published on 27/04/2019

Hello, and thank you for taking the time to leave us a comment. We are sorry that the delivery of your basketball hoop was postponed due to the appointment with the carrier. We wish you very good sports moments and remain at your disposal for any questions. The France Trampoline team

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Martine A.

Rating: 4 out of 5

Published on 19/05/2019 à 16h12 following a purchase from 26/04/2019

To be sure to have my order on time, I chose an express order in 24 hours, and on the scheduled day I received a text that there was a problem and that my delivery was delayed!!! And since the next day was May 1st, I only received my package the day after that!! In the meantime, I still paid VERY, TOO much for this delivery!! Otherwise, nothing to say: very good packaging, item corresponding well to my order!

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Lionel V.

Rating: 4 out of 5

Published on 17/05/2019 à 18h57 following a purchase from 11/04/2019

It's true that once assembled, the trampoline looks great and is impressive. But the assembly is far from being as easy as in the online help videos. In particular, the famous 'exclusive' T-junctions only fit very difficultly with some other parts. Contacted, the customer service encouraged us to assemble them with force. A few well-placed hammer blows got it done. But the assembly that should have taken an afternoon ended up taking several days. And the trampoline is probably no longer fully dismountable now.

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Laurent M.

Rating: 4 out of 5

Published on 17/05/2019 à 13h55 following a purchase from 26/04/2019

Perfect

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Julien G.

Rating: 3 out of 5

Published on 16/05/2019 à 20h58 following a purchase from 26/04/2019

Good quality trampoline and easy to assemble. However, delivery was more than delayed... from 2 to 4 assured days we went to 14 days... my son could not have his gift on time... very disappointed

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Marie Laure D.

Rating: 4 out of 5

Published on 15/05/2019 à 19h58 following a purchase from 19/04/2019

Very good welcome

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Emeline P.

Rating: 4 out of 5

Published on 14/05/2019 à 20h42 following a purchase from 24/04/2019

Super solid trampoline with a good bounce. Fast delivery and no problems. Assembly took 3 hours.

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Alex A.

Rating: 4 out of 5

Published on 14/05/2019 à 17h37 following a purchase from 23/04/2019

I hired the urgent transport service and it took 5 days to receive the shipment, no one has refunded me the price of that service.

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Philippe P.

Rating: 4 out of 5

Published on 14/05/2019 à 16h24 following a purchase from 17/04/2019

Website ok, price ok, items ok. Only downside, the lack of information on the compatibility of accessories.

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Dominique R.

Rating: 4 out of 5

Published on 14/05/2019 à 15h19 following a purchase from 23/04/2019

Product conforms to our needs

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Pierre D.

Rating: 3 out of 5

Published on 13/05/2019 à 20h47 following a purchase from 20/04/2019

Late delivery despite the extra paid for a delivery within 48 hours. As a result, it arrived too late for the children to enjoy it during their vacation week.

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Response from France Trampoline Published on 23/04/2019

Hello, and thank you for taking the time to leave us a comment. Indeed, after checking, it turns out that the delivery of your trampoline took longer than expected. We sincerely apologize for this failure of the carrier which does not reflect the quality of service we offer. We are at your disposal for any questions or additional information, and we renew our apologies for the inconvenience caused. Best regards, the France Trampoline team

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Mireille C.

Rating: 4 out of 5

Published on 13/05/2019 à 13h51 following a purchase from 20/04/2019

Very satisfied, fast delivery, product conforms, inspires confidence

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Cédric T.

Rating: 4 out of 5

Published on 10/05/2019 à 15h11 following a purchase from 17/04/2019

Very efficient

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Suzanne B.

Rating: 4 out of 5

Published on 10/05/2019 à 14h45 following a purchase from 18/04/2019

purchase of a trampoline net. received, a net of very good quality, within very reasonable timeframes.

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Laurent H.

Rating: 4 out of 5

Published on 10/05/2019 à 13h24 following a purchase from 14/04/2019

Very good quality product. Perfect delivery.

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Madame D.

Rating: 4 out of 5

Published on 10/05/2019 à 09h13 following a purchase from 15/04/2019

We have a trampoline with a diameter of 4.5m since 2009 and it brings joy to both young and old. I usually say it's better than a pool because it works all year round. For this last order, I had no problems except for the delivery, which was a bit difficult to schedule, but the package arrived well, thank you.

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Brigitte M.

Rating: 4 out of 5

Published on 09/05/2019 à 17h53 following a purchase from 17/04/2019

Within the expected deadlines and delivered on a pallet. Well packaged.

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Ludivine R.

Rating: 4 out of 5

Published on 09/05/2019 à 16h13 following a purchase from 18/04/2019

Good service, fast

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Genevieve F.

Rating: 4 out of 5

Published on 08/05/2019 à 10h41 following a purchase from 17/04/2019

Very good except for frayed elastic

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Camille C.

Rating: 4 out of 5

Published on 07/05/2019 à 21h24 following a purchase from 17/04/2019

Material conforms but instruction manual in English. Possibly missing protective rubber for trees.

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Metayer D.

Rating: 4 out of 5

Published on 07/05/2019 à 13h37 following a purchase from 13/04/2019

Fast delivery

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Gilbert G.

Rating: 4 out of 5

Published on 07/05/2019 à 11h23 following a purchase from 12/04/2019

Satisfied

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Régine M.

Rating: 3 out of 5

Published on 06/05/2019 à 21h42 following a purchase from 14/04/2019

Good product, only the delivery was catastrophic, company to avoid..

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Response from France Trampoline Published on 15/04/2019

Hello, thank you for your comment and our apologies for the inconveniences regarding the delivery of your order, which was clearly not up to the quality of service we offer. We take note of your feedback and will ensure that this situation does not happen again in the future. Best regards, the France Trampoline team

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Patrick M.

Rating: 4 out of 5

Published on 06/05/2019 à 20h16 following a purchase from 14/04/2019

We received the ordered net within the expected timeframe. Good product.

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