The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Hello Sir, We have noted your review indicating a product delivered in apparently poor condition. To date, you have not contacted customer service to inform us directly. Do you have any details to share with us? Did you raise any reservations with the delivery person, please? Upon opening the packages, did you notice any damaged items? We remain at your disposal. Best regards, The France Trampoline team.
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Nathalie B.
Rating: 4 out of 5
following a purchase from 22/09/2024
Nothing to complain about regarding the order and delivery. We ordered tubes for the trampoline net. Unfortunately, they are a bit too short even though they correspond well to those recommended for our trampoline size. This means that the net lifts up in one place!
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Philippe B.
Rating: 4 out of 5
following a purchase from 07/09/2024
The material is OK and meets my expectations. However, a warning should be added in the description regarding the necessary dimensions of the starting platform. In particular, the height. It would also be wise to specify that the use of a harness for younger users is recommended.
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Damien K.
Rating: 4 out of 5
following a purchase from 06/09/2024
Delivery on time
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Cédric V.
Rating: 4 out of 5
following a purchase from 29/08/2024
Correct price and very fast delivery. I hope the seams are strong and that the jumping mat of my trampoline lasts longer than the previous one (4 years)...
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Francesco P.
Rating: 4 out of 5
following a purchase from 04/08/2024
Fully satisfied in everything, perhaps the length of the elastics is a little too precise
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Valérie C.
Rating: 4 out of 5
following a purchase from 18/08/2024
The foam is larger than the circumference of the trampoline. Although it is the right model.
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Cyril C.
Rating: 4 out of 5
following a purchase from 16/08/2024
Very good
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Patrick L.
Rating: 4 out of 5
following a purchase from 13/08/2024
Serious carrier, package slightly damaged but not severely.
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Élisabeth S.
Rating: 4 out of 5
following a purchase from 06/08/2024
Very good.
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Damien K.
Rating: 4 out of 5
following a purchase from 05/08/2024
Nothing to report.
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Mélissa L.
Rating: 4 out of 5
following a purchase from 02/08/2024
Good service! Thank you.
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Nathalie K.
Rating: 4 out of 5
following a purchase from 01/08/2024
Very good quality, fast and efficient delivery.
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Lucie M.
Rating: 4 out of 5
following a purchase from 29/07/2024
Satisfied with the handling of my order.
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Edith D.
Rating: 4 out of 5
following a purchase from 30/07/2024
CLEAR AND EASY TO USE SITE
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Jacky M.
Rating: 4 out of 5
following a purchase from 29/07/2024
very good
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Jean-claude D.
Rating: 4 out of 5
following a purchase from 22/06/2024
Replacement identical to my trampoline mat with 120 springs dating back 15 years. Impeccable, plus there is a delivery tracking to ensure everything is okay.
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Trauchessec G.
Rating: 4 out of 5
following a purchase from 08/06/2024
Good product. Everything is provided but not the tree protection.
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Pascal G.
Rating: 3 out of 5
following a purchase from 16/07/2024
We ordered 3 items, trampoline mat, surround and springs. The springs were missing upon delivery
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Response from France Trampoline
Hello Sir, Thank you for your message. We apologize for the inconveniences you encountered during delivery. As soon as you reported the problem to us, we immediately sent a new batch of springs, acting as quickly as possible. We sincerely hope that, despite this situation, the ordered spare parts meet your expectations. Please do not hesitate to contact us if you need further assistance. Once again, we apologize for this incident. We remain at your disposal for any further information, Best regards, The France Trampoline team.
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Arnaud R.
Rating: 4 out of 5
following a purchase from 18/07/2024
Quality product but quite complex to assemble, the fact that the trampoline is oval and not round increases the complexity: - The assembly of the mat requires precision and strength - The assembly of the peripheral elements is not simple, some plastic bungee/crochet attachments are very tight and break - We could not properly place the last scratched protection which fortunately only has a decorative role
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Judith Malena T.
Rating: 4 out of 5
following a purchase from 28/06/2024
The coordination with the shipping of the goods was a bit exhausting, as there were many emails and it was not quite clear when the product would arrive or the information came too short notice. Otherwise all good.
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Tristan T.
Rating: 4 out of 5
following a purchase from 16/07/2024
Good trampoline overall, installation not too hard. Springs and mat could be more efficient for better bounce and take more height for sports use (acrobatics). Legs, chassis seem to be of good quality for intense sports use (to be seen over time).
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Emeric M.
Rating: 4 out of 5
following a purchase from 17/07/2024
Good product, fast delivery and well-prepared package
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Thierry D.
Rating: 4 out of 5
following a purchase from 16/07/2024
Very good
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Philippe S.
Rating: 4 out of 5
following a purchase from 02/07/2024
Nothing to report
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Maury P.
Rating: 3 out of 5
following a purchase from 14/07/2024
The product is very good, the assembly instructions need to be completely revised, the person who wrote it couldn't assemble the trampoline with it!!! And as for the carrier, it was a disaster, he comes to deliver to a private individual with a huge truck and leaves the package by the roadside, a pallet of 350 kgs!!! And on top of that, he is very unpleasant. If I had been informed that I would be delivered by the roadside, I would not have ordered the product. Consequently, I am not satisfied with the delivery.
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Response from France Trampoline
Hello Sir, Thank you for your message. We are sorry that the instructions did not seem clear enough to you. We acknowledge that improvements are necessary in this area, and please know that we are actively working on it. Our team is available from Monday to Friday, from 9 am to 5:30 pm, to answer all your questions and assist you. Regarding the delivery conditions, we are also sorry for the inconveniences encountered. We have sent you an email to obtain more details about the situation. If the agreed delivery address was not accessible by a van-type truck (minimum 30m3), it is possible that you discussed another delivery location with the carrier. We would like to understand what happened in order to find a solution to compensate for the situation encountered. Despite these difficulties, we hope that your trampoline gives you complete satisfaction. Again, our apologies for these inconveniences. Best regards. The France Trampoline team.
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Arnaud R.
Rating: 4 out of 5
following a purchase from 09/07/2024
Product clearly of good quality and a good quality/price ratio but assembly is not simple even if the assembly guide is clear. Plan half a day with 2 (strong ones to stretch the mat ;o)).
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Josy D.
Rating: 3 out of 5
following a purchase from 14/05/2024
12 years ago, I chose France Trampoline for the quality of the material, which has been confirmed. I have made other orders that were of good quality. This last order does not meet the brand's level of requirement. I am deeply disappointed to find that the parts are of mediocre quality and significantly inferior to the original parts. Very low-end and of poor resistance.
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Response from France Trampoline
Hello, Thank you for your feedback. We are sorry that you are disappointed with the quality of the parts from your last order. It is important to note that the trampoline you purchased 12 years ago is now part of our mid-range. This explains why the current parts may seem less robust compared to those from your initial purchase. We also offer parts for our higher range, such as the Boost'Up model, which offer a much higher quality of parts. These parts are compatible with your current trampoline if you wish to regain the durability and quality you were used to. Do not hesitate to contact us if you would like more information about these options. Best regards, The France Trampoline team.
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Didier M.
Rating: 4 out of 5
following a purchase from 13/07/2024
Spare parts are good but expensive compared to the price of the complete product (trampoline). No indication on how to attach the product to the trampoline mat. Please let me know how to attach the provided elastics to the purchased protective mat…
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Brigitte R.
Rating: 4 out of 5
following a purchase from 14/07/2024
Satisfied despite a slightly high shipping price.
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Julien B.
Rating: 3 out of 5
following a purchase from 10/07/2024
Horrible assembly. Very complicated, really minimal instructions compared to Decathlon, for example. I hope we are paying for the quality of the material because so far I am rather disappointed. Moreover, we broke the rod that needs to be slid into the net to hold it up on the poles…
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Response from France Trampoline
Hello Sir, Thank you for your message. We are sorry that the instructions did not seem clear enough to you. We acknowledge that there are aspects to improve, and rest assured that we are actively working to perfect them. Please know that our team is available from Monday to Friday, from 9 am to 5:30 pm, to answer all your questions and provide you with the necessary assistance. Regarding the fiberglass arcs that you broke, we regret that you did not contact us immediately. We could have sent you a replacement arc without delay. We have sent you an email to see if you are still interested in receiving a new arc. We still hope that your trampoline brings you satisfaction. Do not hesitate to get back to us for any other questions or needs. Thank you again for your understanding and patience. We remain at your disposal for any further information. Best regards, The France Trampoline team.
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Nicolas M.
Rating: 4 out of 5
following a purchase from 10/07/2024
The trampoline seems to be of good quality: heavy material, wide tubes. Small downside: the tubes are difficult to assemble, I had to use a large pliers to hold the T folded and sometimes a hammer to drive the horizontal bars onto the Ts...
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Magalie G.
Rating: 4 out of 5
following a purchase from 08/07/2024
Ease of exchanges and speed of delivery. The product is of good quality.
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Quentin M.
Rating: 4 out of 5
following a purchase from 09/07/2024
Fast delivery but assembly was not simple. Some explanations in addition to the drawings would be a plus. Once assembled, I wonder how I will disassemble it for winter. But otherwise, the kids are delighted!
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Gilles V.
Rating: 4 out of 5
following a purchase from 09/07/2024
Last year my request was overlooked, this year, impeccable handling under warranty of the requested parts. Fast delivery and very nice person on the phone. Thank you
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Franck L.
Rating: 3 out of 5
following a purchase from 10/06/2024
Lack of information regarding the delivery date.
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Response from France Trampoline
Hello Sir, Thank you for your feedback. When making a purchase, we inform our customers that the delivery time is generally between 2 and 5 working days after the package has been handed over to the carrier. Normally, once the package is taken in charge, the carrier contacts you by email and SMS to provide you with the tracking number of your order. Additionally, when it is ready to deliver your package, they will contact you to set a delivery date. We sincerely apologize if this did not go as planned. We still hope that the net will meet your expectations. If you need anything, do not hesitate to contact us. We remain at your disposal for any further information. Have a nice day, Best regards. The France Trampoline team.
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Etienne H.
Rating: 4 out of 5
following a purchase from 29/06/2024
Good consideration of the order Good product
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Brice R.
Rating: 4 out of 5
following a purchase from 09/07/2024
Hello, The product is well thought out but I find it too expensive for what it is.
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Goux P.
Rating: 4 out of 5
following a purchase from 01/07/2024
Good material but lacks assembly explanations.
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Pierre D.
Rating: 4 out of 5
following a purchase from 01/07/2024
The delivery was made on the announced deadline and the ordered materials were implemented easily.
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