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P
Rating: 4 out of 5
Small complaint: we do not know which side of the net to show outside until we place the adhesive decorative strip with Velcro.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 2, 3 and 4 stars
Reset filtersG
Rating: 4 out of 5
Good service
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F
Rating: 4 out of 5
Product of acceptable quality, due to an issue I needed to contact customer service, they were very responsive and provided me with an appropriate answer.
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A
Rating: 4 out of 5
Fast delivery. Well packaged. The safety net was relatively expensive, as it was only available in that shop. Therefore, one point deduction.
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V
Rating: 3 out of 5
The order and shipping service is very good. However, we are disappointed with the product.
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Response from France Trampoline
Dear Sir or Madam, We have taken your comment into account and please know that the entire team is fully available to understand the reasons for your disappointment. Customer satisfaction through the purchase, delivery, assembly, and use by children is a very important step for you and for us. To date, we have not received any email or call from you to customer service. We remain available. The France Trampoline team.
A
Rating: 4 out of 5
very good
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P
Rating: 2 out of 5
Delay and especially damaged
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Response from France Trampoline
Hello Sir, We have noted your review indicating a product delivered in apparently poor condition. To date, you have not contacted customer service to inform us directly. Do you have any details to share with us? Did you raise any reservations with the delivery person, please? Upon opening the packages, did you notice any damaged items? We remain at your disposal. Best regards, The France Trampoline team.
N
Rating: 4 out of 5
Nothing to complain about regarding the order and delivery. We ordered tubes for the trampoline net. Unfortunately, they are a bit too short even though they correspond well to those recommended for our trampoline size. This means that the net lifts up in one place!
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P
Rating: 4 out of 5
The material is OK and meets my expectations. However, a warning should be added in the description regarding the necessary dimensions of the starting platform. In particular, the height. It would also be wise to specify that the use of a harness for younger users is recommended.
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D
Rating: 4 out of 5
Delivery on time
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C
Rating: 4 out of 5
Correct price and very fast delivery. I hope the seams are strong and that the jumping mat of my trampoline lasts longer than the previous one (4 years)...
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F
Rating: 4 out of 5
Fully satisfied in everything, perhaps the length of the elastics is a little too precise
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V
Rating: 4 out of 5
The foam is larger than the circumference of the trampoline. Although it is the right model.
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C
Rating: 4 out of 5
Very good
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P
Rating: 4 out of 5
Serious carrier, package slightly damaged but not severely.
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É
Rating: 4 out of 5
Very good.
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D
Rating: 4 out of 5
Nothing to report.
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M
Rating: 4 out of 5
Good service! Thank you.
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N
Rating: 4 out of 5
Very good quality, fast and efficient delivery.
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L
Rating: 4 out of 5
Satisfied with the handling of my order.
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E
Rating: 4 out of 5
CLEAR AND EASY TO USE SITE
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J
Rating: 4 out of 5
very good
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J
Rating: 4 out of 5
Replacement identical to my trampoline mat with 120 springs dating back 15 years. Impeccable, plus there is a delivery tracking to ensure everything is okay.
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T
Rating: 4 out of 5
Good product. Everything is provided but not the tree protection.
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P
Rating: 3 out of 5
We ordered 3 items, trampoline mat, surround and springs. The springs were missing upon delivery
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Response from France Trampoline
Hello Sir, Thank you for your message. We apologize for the inconveniences you encountered during delivery. As soon as you reported the problem to us, we immediately sent a new batch of springs, acting as quickly as possible. We sincerely hope that, despite this situation, the ordered spare parts meet your expectations. Please do not hesitate to contact us if you need further assistance. Once again, we apologize for this incident. We remain at your disposal for any further information, Best regards, The France Trampoline team.
A
Rating: 4 out of 5
Quality product but quite complex to assemble, the fact that the trampoline is oval and not round increases the complexity: - The assembly of the mat requires precision and strength - The assembly of the peripheral elements is not simple, some plastic bungee/crochet attachments are very tight and break - We could not properly place the last scratched protection which fortunately only has a decorative role
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J
Rating: 4 out of 5
The coordination with the shipping of the goods was a bit exhausting, as there were many emails and it was not quite clear when the product would arrive or the information came too short notice. Otherwise all good.
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T
Rating: 4 out of 5
Good trampoline overall, installation not too hard. Springs and mat could be more efficient for better bounce and take more height for sports use (acrobatics). Legs, chassis seem to be of good quality for intense sports use (to be seen over time).
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E
Rating: 4 out of 5
Good product, fast delivery and well-prepared package
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T
Rating: 4 out of 5
Very good
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P
Rating: 4 out of 5
Nothing to report
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M
Rating: 3 out of 5
The product is very good, the assembly instructions need to be completely revised, the person who wrote it couldn't assemble the trampoline with it!!! And as for the carrier, it was a disaster, he comes to deliver to a private individual with a huge truck and leaves the package by the roadside, a pallet of 350 kgs!!! And on top of that, he is very unpleasant. If I had been informed that I would be delivered by the roadside, I would not have ordered the product. Consequently, I am not satisfied with the delivery.
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Response from France Trampoline
Hello Sir, Thank you for your message. We are sorry that the instructions did not seem clear enough to you. We acknowledge that improvements are necessary in this area, and please know that we are actively working on it. Our team is available from Monday to Friday, from 9 am to 5:30 pm, to answer all your questions and assist you. Regarding the delivery conditions, we are also sorry for the inconveniences encountered. We have sent you an email to obtain more details about the situation. If the agreed delivery address was not accessible by a van-type truck (minimum 30m3), it is possible that you discussed another delivery location with the carrier. We would like to understand what happened in order to find a solution to compensate for the situation encountered. Despite these difficulties, we hope that your trampoline gives you complete satisfaction. Again, our apologies for these inconveniences. Best regards. The France Trampoline team.
A
Rating: 4 out of 5
Product clearly of good quality and a good quality/price ratio but assembly is not simple even if the assembly guide is clear. Plan half a day with 2 (strong ones to stretch the mat ;o)).
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J
Rating: 3 out of 5
12 years ago, I chose France Trampoline for the quality of the material, which has been confirmed. I have made other orders that were of good quality. This last order does not meet the brand's level of requirement. I am deeply disappointed to find that the parts are of mediocre quality and significantly inferior to the original parts. Very low-end and of poor resistance.
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Response from France Trampoline
Hello, Thank you for your feedback. We are sorry that you are disappointed with the quality of the parts from your last order. It is important to note that the trampoline you purchased 12 years ago is now part of our mid-range. This explains why the current parts may seem less robust compared to those from your initial purchase. We also offer parts for our higher range, such as the Boost'Up model, which offer a much higher quality of parts. These parts are compatible with your current trampoline if you wish to regain the durability and quality you were used to. Do not hesitate to contact us if you would like more information about these options. Best regards, The France Trampoline team.
D
Rating: 4 out of 5
Spare parts are good but expensive compared to the price of the complete product (trampoline). No indication on how to attach the product to the trampoline mat. Please let me know how to attach the provided elastics to the purchased protective mat…
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B
Rating: 4 out of 5
Satisfied despite a slightly high shipping price.
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J
Rating: 3 out of 5
Horrible assembly. Very complicated, really minimal instructions compared to Decathlon, for example. I hope we are paying for the quality of the material because so far I am rather disappointed. Moreover, we broke the rod that needs to be slid into the net to hold it up on the poles…
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Response from France Trampoline
Hello Sir, Thank you for your message. We are sorry that the instructions did not seem clear enough to you. We acknowledge that there are aspects to improve, and rest assured that we are actively working to perfect them. Please know that our team is available from Monday to Friday, from 9 am to 5:30 pm, to answer all your questions and provide you with the necessary assistance. Regarding the fiberglass arcs that you broke, we regret that you did not contact us immediately. We could have sent you a replacement arc without delay. We have sent you an email to see if you are still interested in receiving a new arc. We still hope that your trampoline brings you satisfaction. Do not hesitate to get back to us for any other questions or needs. Thank you again for your understanding and patience. We remain at your disposal for any further information. Best regards, The France Trampoline team.
N
Rating: 4 out of 5
The trampoline seems to be of good quality: heavy material, wide tubes. Small downside: the tubes are difficult to assemble, I had to use a large pliers to hold the T folded and sometimes a hammer to drive the horizontal bars onto the Ts...
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M
Rating: 4 out of 5
Ease of exchanges and speed of delivery. The product is of good quality.
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Q
Rating: 4 out of 5
Fast delivery but assembly was not simple. Some explanations in addition to the drawings would be a plus. Once assembled, I wonder how I will disassemble it for winter. But otherwise, the kids are delighted!
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