Customer reviews of France Trampoline

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9,4 /10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.

Reviews 2, 3 and 4 stars

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Bruno N.
Rating: 4 out of 5
following a purchase from 14/04/2019
Very satisfactory...
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Nancy M.
Rating: 4 out of 5
following a purchase from 25/04/2019
Everything worked out great. 👍 I found the shipping costs a bit high!
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Magalie B.
Rating: 4 out of 5
following a purchase from 14/04/2019
Received on time
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Roxane Z.
Rating: 4 out of 5
following a purchase from 12/04/2019
The quality of the product is really great. My daughters are having a blast. It's true that the price is quite high but for now we are really not disappointed, we'll see in the long run. Just a little 'issue' upon reception because the delivery person did not want to go further than my sidewalk while I have a driveway and I live in the city center, plus I was alone at home with my children, it was impossible for me to carry it alone given the weight, but this is only related to the delivery.
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Marie J.
Rating: 2 out of 5
following a purchase from 13/04/2019
The description of the trampoline net was unclear and did not match the photo: resulting in an unusable product...
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. After checking, we did not find any open case with our customer service regarding your issue. Could you please specify in more detail what is not suitable, or send us a photo to the address [email protected], so that we can think of a solution? Best regards, the France Trampoline team
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Philippe G.
Rating: 4 out of 5
following a purchase from 11/04/2019
Very good service. No surprises.
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Prisca L.
Rating: 4 out of 5
following a purchase from 17/04/2019
Was always informed about the delivery status and the goods were delivered within 2 weeks, although they were not in stock at the time of ordering.
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Anne G.
Rating: 4 out of 5
following a purchase from 12/04/2019
For the delivery, I do not recommend the delivery person.
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Sylvaine M.
Rating: 4 out of 5
following a purchase from 05/04/2019
Good advice
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Astrid H.
Rating: 4 out of 5
following a purchase from 12/04/2019
The only negative remark is that I have already seen trampolines of this brand at friends' houses and their net had a zipper closure. On mine, the closure system is more complicated and the passage is very narrow. This system is not practical...
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Sophie B.
Rating: 4 out of 5
following a purchase from 01/04/2019
Very happy with my purchase but I am disappointed about one point: I bought the Booster trampoline to support a weight of 150kg max and not 120kg with the entry-level trampoline. And upon unpacking, surprise, the tarp indicates 120kg, the manual indicates 120kg... The customer service, very quick and pleasant, by phone and by email, confirmed to me that my trampoline supports 150kg because the structure is sturdier but I have no document certifying this apart from the website. It's a shame given the price of the trampoline.
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Nadege G.
Rating: 4 out of 5
following a purchase from 10/04/2019
Hello, as usual, the products are of excellent quality. Fast delivery. It's a shame that I made a mistake on one item!!
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Joel G.
Rating: 4 out of 5
following a purchase from 10/04/2019
Everything went well until the delivery which was poorly organized. The product arrived almost a week after the expected deadline and I had to go pick it up myself at the regional storage to retrieve it on time.
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Carine L.
Rating: 4 out of 5
following a purchase from 30/03/2019
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Veronique M.
Rating: 4 out of 5
following a purchase from 09/04/2019
Very good product, fast delivery
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Pierrette G.
Rating: 4 out of 5
following a purchase from 08/04/2019
For the delivery time, super fast. The contacts (phones, emails) impeccable. The packaging (boxes) were, however, in poor condition. I even noted on the delivery slip that there were reservations (the trampoline will be unpacked and assembled in a few weeks at the countryside)
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Sebastien C.
Rating: 3 out of 5
following a purchase from 09/04/2019
4 springs are missing from my order; assembly sometimes difficult
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Response from France Trampoline
Hello and thank you for your comment. Please excuse us for this error in preparing your order: the 4 missing springs are on their way, you should receive them very soon! Best regards, the France Trampoline team
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Magali C.
Rating: 4 out of 5
following a purchase from 08/04/2019
The delivery was very fast. Ordered on Monday, delivered on Thursday of the same week. The trampoline seems to be of good quality. Aesthetically very nice.
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Elodie B.
Rating: 3 out of 5
following a purchase from 05/04/2019
I am disappointed with the layout of your website because I was convinced that I would receive a free basketball hoop if I ordered a foot trampoline. Until the finalization of my order, it was noted "free basketball hoop". At no time did I see that it was under certain conditions. I therefore find it ***.
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Response from France Trampoline
Hello, we are sorry for this misunderstanding! The offer for the basketball hoop was indeed subject to a minimum order amount condition and only appeared in the cart if this condition was met. It is likely that during your browsing on our site, you added products to your cart but then removed them to place your order. Thus, the offer remained displayed even though it could no longer apply. We sincerely apologize for this disappointment and remain at your disposal for any questions. Best regards, the France Trampoline team
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Florence G.
Rating: 4 out of 5
following a purchase from 07/04/2019
Assembly of the trampoline quite complicated (positioning of the foot pins) but overall a quality product.
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Benjamin P.
Rating: 4 out of 5
following a purchase from 07/04/2019
Very fast. Products conform to the description. Perfect.
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Olivier L.
Rating: 4 out of 5
following a purchase from 22/03/2019
Extension of delivery time on a missing product (not specified online). That's the only downside. Otherwise, keep it up.
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Ismael N.
Rating: 4 out of 5
following a purchase from 04/04/2019
Very good product
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Emmanuelle G.
Rating: 4 out of 5
following a purchase from 31/03/2019
Very good product, sturdy, the only negative point is that the closure should go lower because the children trip over it.
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Catherine D.
Rating: 4 out of 5
following a purchase from 30/03/2019
Good responsiveness and seriousness in orders
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Thierry N.
Rating: 4 out of 5
following a purchase from 04/04/2019
Exactly what I expected, but shipping costs a bit excessive (to Belgium).
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Isabelle S.
Rating: 2 out of 5
following a purchase from 31/03/2019
The product after a few days of use seems very good. My dissatisfaction comes from the delivery time which was not respected and the price of the product: for a delivery to Switzerland, the shipping + customs + VAT costs almost as much as the trampoline itself. This should be made much clearer when ordering! This trampoline (Ovaline 430) cost us: ***€ (trampoline) ***€ (shipping + customs fees) ***€ (VAT + customs fees on the Swiss side) In summary, my neighbors who wanted to order the same quickly abandoned the idea and I advise against continuing deliveries to Switzerland at this price under the risk of receiving numerous complaints!
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Response from France Trampoline
Hello, we thank you for taking the time to leave us a comment. We are sorry for the inconveniences you may have encountered during the delivery of your trampoline. Indeed, in the case of a delivery to Switzerland, additional fees apply in addition to the standard transport fees, and unfortunately this is beyond our control. We strive to clearly indicate this information on our site (especially on the page https://france-trampoline.com/fr/info/4_livraison-france-trampoline) but we take note of your remark and will ensure to be even more explicit in the future. We remain at your disposal for any further information, the France Trampoline team
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Jacques R.
Rating: 4 out of 5
following a purchase from 02/04/2019
Good transport services and fast delivery quality of the product
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Alain K.
Rating: 3 out of 5
following a purchase from 02/04/2019
Good consideration of my needs and precision on the delivery time.
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Response from France Trampoline
Hello, thank you for your comment! We are delighted that your order has brought you satisfaction and wish you good times on your trampoline! The France Trampoline team
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Emmanuel S.
Rating: 3 out of 5
following a purchase from 30/03/2019
Very mediocre quality net compared to the original net... very very disappointed with my purchase
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. The material of some of our nets has indeed been modified over time for technical and logistical reasons, but we can assure you that we always take great care in the making and quality of our products. We do take note of your comment and will pass it on internally to the relevant people. Best regards, the France Trampoline team
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Mehdi K.
Rating: 4 out of 5
following a purchase from 02/04/2019
Very satisfied with the product. A bit long to assemble but the kids are thrilled. It lacks a 5th star because the delivery from Kuhne-Hagel went badly. I had to take care of retrieving all the packages in my car because they did not take care to check if their 18-ton truck could deliver to me while it was empty by the way. This is the first time a delivery person has encountered difficulty for a reason of accessibility that could have been anticipated. I had taken half a day off to respect their delivery time slot. If I hadn't retrieved the packages myself from the side of the road, they wouldn't have delivered to me. Otherwise, very good product.
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Marie-jo G.
Rating: 3 out of 5
following a purchase from 02/04/2019
At the time of the order: excellent service. Delivery service was terrible. The provider is not serious and you should work with another delivery company.
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Response from France Trampoline
Hello, and thank you for your comment. We take note of your disappointment regarding the carrier who handled the delivery of your package. We will pass the information on to the concerned managers and we will strive to avoid this situation in the future. We remain at your disposal for any further information, the France Trampoline team
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Damien V.
Rating: 3 out of 5
following a purchase from 26/03/2019
Correct product, a bit long delivery time.
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Response from France Trampoline
Hello, thank you for your comment. Indeed, as announced during your order, this product was being restocked at the time of your purchase. It was shipped to you 7 days later, however, delivery to a relay point always takes a bit longer than direct home delivery. We remain at your disposal for any further information, the France Trampoline team
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Robert B.
Rating: 4 out of 5
following a purchase from 01/04/2019
Everything was perfect, from the order to the receipt of the items
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Stéphane G.
Rating: 4 out of 5
following a purchase from 27/03/2019
N/A
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Sandrine B.
Rating: 4 out of 5
following a purchase from 31/03/2019
Very satisfied
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Pascal P.
Rating: 4 out of 5
following a purchase from 17/03/2019
N/A
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Philippe L.
Rating: 4 out of 5
following a purchase from 01/04/2019
Perfect welcome and attentive. However, a bit disappointed with the quality of the springs that break a bit too often. However, I disassemble the trampoline every year. The breaks are always in the same place on the spring. Otherwise, everything is fine.
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Jacques P.
Rating: 4 out of 5
following a purchase from 02/04/2019
Respect for delivery time. Assembly quite easy. The product seems robust (to be seen in use). The entrance to the trampoline is not easy as the zipper leaves little passage.
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Maryline P.
Rating: 4 out of 5
following a purchase from 31/03/2019
Easy installation. The material seems solid. We will see over time.
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